Odie Pet Insurance Recensioni 

I am also a policy holder previously of Many Pets who was transferred by Many Pets to Odie.

I am grateful my experience has not been as bad as a lot of the other posters. Claim time is ridiculous. 3 months or longer easy for claims to process. Filed over 25 claims in that time with minimum issues besides the insane processing time. Very difficult to reach someone. Only had my policy with Odie for about 9 months before my fur baby passed away, but I suspect my opinion likely would have gotten worse over time.

I personally did not experience denials and all my pets pre existing conditions were covered as stated by Odie. I believe many pets deserves equal ratings as Odie for selling out their policies putting people in this position and would not recommend either

This is the worst Company ever! Do not, repeat DO NOT get pet insurance thru them. They took over Many Pets. And its been awful service. claim denials. 4 months before I even got a response. my dog was rescued off the street. I have no previous records. so denied. this company is really a scam.

Odie took 62 days to review a straightforward claim, with inconsistent communication and vague updates. When denied, the explanation didn’t cite specific policy language as required by Texas law. They labeled pancreatitis a “pre-existing condition” using unrelated medical history (GI upset due to a foreign body ingestion) and records outside the allowable review period. Due to the delay, lack of clarity, and misapplication of their policy, I canceled both of my policies. I hope this helps other pet owners make an informed decision (also note that they have an F on the Better Business Bureau).

They obviously buy emails and spam. I've not had a pet in over 10 years, and never an insured pet. My email is not something you mis-type and accidentally put in your list. They started emailing me about "Robert" ... scammers.

I previously had ManyPets, and they were AMAZING. Refunds were processed quickly, communication was clear, and customer service was responsive and reliable.
Since Odie Pet Insurance took over, the service has been HORRIBLE. Refunds now take months, and it is extremely difficult to get a response. Calls go unanswered, emails are ignored, and I have been waiting over two weeks just for a reply.
This has been incredibly frustrating and disappointing compared to the level of service ManyPets provided. Based on my experience, I do not recommend Odie Pet Insurance.

Dallaz has had pet insurance for his entire life through ManyPets. When ManyPets left the country for the UK, I was explicitly told there would be a “seamless transition” to Odie. After the transition, Odie collected my premiums for four consecutive months without providing any status update or decision on a claim for Dallaz’s regular monthly Cytopoint injections. These injections are not new or experimental—they are a routine allergy treatment that Dallaz has received four months per year, every year, throughout his insured life. After four months of silence, Odie ultimately denied the claim and informed me that they would never cover Dallaz’s allergy treatments. This directly contradicted the assurances I was given about a seamless transition and continuity of coverage. Due to this misleading information and unfair treatment, I discontinued my policy. Throughout this process, Odie failed to provide basic customer support: their phone lines were never answered, and they did not respond to numerous inquiries requesting updates or clarification. I feel I was misled, treated unfairly, and charged premiums without good faith handling of my claim. I am submitting this complaint to formally document my experience and request accountability for the way this transition and claim were handled.

Forced transfer from ManyPets.
2 months and counting for claim submissions, theyre never available to answer the phone. The state emails will be responded to in 4-5 days and its been over 2 weeks so far.

Zero stars if I could.

I loved my previous pet insurance, ManyPets. Odie took over and they are the worst. Honestly, and I'm not trying to be hyperbolic or funny, I don't even think they're an actual company. Rather, they buy up accounts from distressed pet insurance companies and never reimburse for anything.

I was very happy with my pet insurance when it was manypets. I got my claims back within a few days after submitting them and they were always helpful.
I’ve submitted 3 claims since Odie took over. All 3 took almost 2 months to process. They denied them all, claiming they were pre-existing conditions, even though they weren’t. My dog was seen for an ear infection and bloody stools through an emergency vet clinic. To appeal a claim Odie said you must have the vet write a letter stating they were seen for conditions that were not preexisting. The emergency vet wouldn’t write that note since my dog isn’t a regular client there and they don’t know his history.
I’m very frustrated to have gone from a company that was easy to get ahold of and quick turn around, to a company that’s denying everything and making it impossible to get claims reimbursed. I decided to cancel the insurance altogether. I’m not going to support a company that just wants to take your money and not actually help. My advice is NOT to go through Odie. There are many other great options out there for pet insurance but this isn’t one.

This company is terrible, awful, the worst. My dog was formerly with Many Pets, with which I was happy. Why they chose Odie as a replacement, I can't begin to understand. Odie is non-responsive to contacts and ridiculously slow to pay. The only matter they seem to have a handle on is billing! That is always done expediently! I can't wait until my pet's policy has ended. A complete waste of money with a side of agrevation.

We were forced to move from Many Pets to Odie, and it's been the absolute worst experience.
First, you submit your claim online. With each claim, they require you to upload your pet's medical history. Each. Single. Time.
Then, they send you follow-up emails requesting that you upload the medical history. Again. For every single claim.
When you respond to their "agent," you don't get a response from a real human being but just another passive-aggressive reminder that they have not received the information, even though you are forced to submit the medical history with the actual submission of the claim the first time.
Reaching out to their "customer service" email takes several days to receive an answer, and then, guess what: it's another canned response that doesn't address your question at all.

Literally horrible they are withdrawing alll of my claims and have denied them when I was a ManyPets customer previously and these things were covered

My dog passed away in March 2025 and ManyPets confirmed my policy was cancelled and refunded my a prorated rate for the remainder of March 2025.

In November just after Thanksgiving, I received a charge on my credit card because apparently Odie (acquired ManyPets at some point) renewed my policy despite my family member passing in March.

I called multiple times with no response, and on December 11 I finally got a hold of a Alyssa, a very nice customer service representative, and she confirmed my policy would be cancelled AND refunded after I provided written confirmation to her. She emailed me with a formal request for written confirmation to cancel the policy and acknowledged my pet had passed and I would get a refund, and I responded to her request thanking her for taking my call and confirming my dog did indeed pass and the policy should never have been renewed.

Today, on December 27, I got charged AGAIN. After checking my account, I never even got my refund from the November charge.

This is ridiculous and distressing. This is not how I want to spend my holidays, chasing down policy cancellations and refunds for a beloved pet who passed 8 months ago.

This is by far the worst pet insurance experience I’ve had.

I was automatically transferred to Odie after ManyPets shut down, without really having a choice. The level of service and professionalism is nowhere near what ManyPets used to offer.

Without any request or authorization from me, Odie changed my address to a completely different one that is not even mine, at a random time. Because of this incorrect address, my premium increased by about 20%, and I was charged more for months for something that is entirely their mistake.

I opened a support ticket more than 2 and a half months ago to get this fixed. Since then:
- No follow-up
- Replies come very irregularly (about once a month)
- When someone finally answers, the response is unhelpful and does not address the issue

This is basic account management, and they are incapable of fixing it or communicating properly.

If this is how they handle something as simple as an address error, I would never trust them with an actual claim, especially for emergency or complex veterinary care.

I strongly do not recommend Odie Pet Insurance and regret being transferred to them.

Was with ManyPets which was a great provider, Odie bought them and now absolute opposite end of the spectrum. Paying monthly is basically throwing $40 in the trash every month. I have canceled my Odie policy as of today, Thankfully my cat has no major health issues and I can move on. I put in two legitimate claims, one approved, the other denied. The claims took months and months to even pay out/be denied and I was fed up by then.
I decided once the claims resolved I would find a new company to handle my pet's health.
I would go with some better rated insurance companies if you are in the market. This is not it.

I was nervous at first, coming over from Many Pets. They are a bit slower to pay claims but have gotten faster in the last couple of months. My pup had surgery Dec 4. It was a condition that Many Oets had covered. I received 2500 today, before I even have to pay my CC bill, so I am happy. They have paid out about $3500 since we were switched to them in March of 2025.

Like many others, I was dumped on Odie after a stellar experience with ManyPets. I had no choice but to stay, as I have a 15 year old cat with anemia and kidney issues, both of which were completely covered under ManyPets. Submitted $6900 in claims, from 9/24/25 through 10/3/25 (had to take my cat into the ER because he had a UTI and blood clotting...he could have died). I did everything right: submitted the invoice, submitted 18 months worth of notes from his specialist and his regular vet. Crickets. I finally sent an email 1.5 months later asking for a status, and the email sat for at least another 3 weeks. Then I get a response back that I need to submit medical records from 18 months prior to my start date with ManyPets. (Were they ever going to tell me this if I hadn't emailed them? Or were they just going to let it sit forever?)I had a feeling this was coming. I read up that Odie doesn't think ManyPets did their due diligence on reviewing records and denying for pre-existing. So Odie is going back to review all medical records prior to your ManyPets policy start date, finding the littlest thing and saying "AH-HAH! Pre-existing. Denied." This is exactly what happened.

Beginning of December, I finally get claim status updates and they are all denied for pre-existing. I spoke to my vet about the line they used from the medical records as "proof" of pre-existing, and my vet was appalled (because it was super gray area). So I decided, forget it. Why pay over $200 a month for nothing. I immediately went to my portal to cancel my plan. Now, this is my fault, but they require you to choose a reason. And the reason I chose was "non-payment." In my head, it was non-payment of claims. But in actuality, it means non-payment of premiums. To my surprise, I received a notice the day after saying my plan was successfully canceled, with a term date of my 1 year in 8/2026 and my full premium will still be charged. Reason being: non-payment.

Realizing my error in cancelation reason will affect my credit when Odie reports "non-payment" to the credit bureaus, I immediately sent Odie an email asking for a correction and demanding my plan cancel immediately with no further premium due (as per my state's addendum in my policy paperwork). I also pointed out the cancelation reason of "non-payment" should not be a choice available to end users, as that's clearly a back-end code. I sent that in 12/4 and as of today, still no response.

If you are stuck with Odie, I'm sorry. If you are looking for an insurance, stay far away. Most insurance companies are awful, but this one takes the cake.

Was formerly with ManyPets, but was sold to Odie. My dog has preexisting health issues locking us in to staying with Odie. Claims are submitted and not acknowledged for weeks. Payments on claims take forever to process and then aren’t the correct amount. Good luck getting a hold of anyone. But don’t worry! They’ll have no problem withdrawing your payments every month. They get paid and we’re left waiting. Every time I have to send in a claim from our Oncology visits, I know it will be months before I ever see a return. ManyPets was the best and I can not be more angry that we’re locked in with this garbage. Stay far away!!

I never imagined I’d be in this position as a pet owner. My dog is my family, and when she injured her tail and needed surgery to save it, I did what any loving owner would: I rushed her in and paid out of pocket for the care she needed, trusting that my insurance with Odie would reimburse me in a timely manner.

Weeks later, I’m still waiting for that initial claim to be repaid. My outreach attempts are met only with messages saying “wait times are longer than usual.” Meanwhile, my dog’s injury became infected, and she needed another surgery—again, I paid because I couldn’t let her suffer. Now, I’m genuinely scared, not just for her physical recovery, but for what happens next. My savings are gone, and I simply can’t afford another vet bill without help from Odie. But time is not on my dog’s side—she needs more follow-up care, and without reimbursement, I don’t know how I’ll be able to provide it.

I pay for insurance to be a responsible owner and to make sure my dog never has to go without care. It’s heartbreaking and terrifying to realize I may not be able to give her what she needs, just because my insurance won’t do what it promised. I truly hope no one else finds themselves in this situation. Please, Odie, my dog’s health depends on you keeping your word.

Filed legitimate claims months ago, still waiting for them to be reviewed and paid out. No response to customer service inquiries except form responses saying they have many claims and are backlogged. Really sorry to be stuck with them now, definitely a poor choice for pet insurance.