HORRIBLE! One email confirming purchase after they quickly debited my acct. Not a word since and no shoes! Repeatedly tried to reach them. No luck and no response. Don’t buy from these people.
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Scopri cosa dicono le persone
Where do I begin? I made a purchase on December 15,2025. Package was expected on December 23,2025. Here we are in January 2026, and still no package. There was no direct communication from your compan... Leggi di più
L'azienda ha risposto
I'm very satisfied with my recent experience. Peter always reply to my questions quickly. The product I received was perfect. I definitely come back again for my next purchase. Edited I’m very di... Leggi di più
L'azienda ha risposto
Never Again. The constant delays in shipping was ridiculous! Then on top of that the shoes I received was in a plastic bag and not in the original box as they were promised and these shoes are not a... Leggi di più
Dettagli dell'azienda
- Negozio di scarpe
- Negozio di borse
- Fornitore di sapori, fragranze e aromi
- Negozio di abbigliamento vintage
- Mercato all'ingrosso
Scritti dall'azienda
Genuine Authentic Brand The #1 B2C Genuine Luxury Fashion Marketplace. We sell Genuine Authentic Luxury Brands. From Biggest luxury Brand Designers with history. We Ship Worldwide. Europe within 3 business days and 5-7 days in North America, Asia and Australia. Stocks are 100% Genuine. Limited Edition. 100% Product Quality Satisfaction Guarantee. We guarantee every transaction is 100% secure.
Informazioni di contatto
PO BOX 204, 94557, HAYWARD, Stati Uniti
- +16505691298
- Support@GenuineAuthenticBrand.com
- genuineauthenticbrand.com
1,8
Scarso
73 recensioni
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
I wish I could give NO stars..
I wish I could give NO stars... almost another month gone by and they still have not refunded my $300, or responded.
28 giugno 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Subject: Assistance with Your Inquiry
Dear Customer,
We apologize for any inconvenience you may have experienced.
To better assist you, could you please provide your order number? Once we have that information, we will be able to address your concern promptly.
Thank you for your cooperation.
Warm regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Received my shoes later than expected…
Received my shoes later than expected but overall good purchase
22 giugno 2022
Risposta di Genuine Authentic Brand LLC
Hello Amanda,
Thank you for sharing your feedback! We apologize for the delay in the delivery of your shoes, but we're glad to hear that you’re happy with your purchase overall. We always strive to provide timely service, and we appreciate your understanding.
If you have any other questions or need further assistance, please feel free to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Very good experience
Very good experience. There was a issue with the shipping address & they were very helpful to get it corrected & shipped! Very good customer service & overall great service
15 giugno 2022
Risposta di Genuine Authentic Brand LLC
Hello Brittany,
Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience and that our team was able to assist you with the shipping address issue. We pride ourselves on providing excellent customer service and are glad we could ensure everything was resolved smoothly for you.
If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Great sneakers Air Jordan 4 Retro 5⭐️
6 giugno 2022
Risposta di Genuine Authentic Brand LLC
Hello John,
Thank you for the fantastic review! We're thrilled to hear that you’re enjoying your Air Jordan 4 Retro sneakers. We’re always happy when our customers are satisfied with their purchases, and we appreciate your 5-star rating!
If you ever need anything else, feel free to reach out. We're here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
I give them a 9 cause the shoes are…
I give them a 9 cause the shoes are real but just slow with the delivery
6 giugno 2022
Risposta di Genuine Authentic Brand LLC
Hello Tamesha
Thank you for your honest feedback! We’re glad to hear that you’re happy with the authenticity of your shoes. We sincerely apologize for the delay in delivery and understand how important timely shipping is. Rest assured, we’re continuously working to improve our shipping process.
If you have any further questions or concerns, please don’t hesitate to reach out. We truly appreciate your support and hope to serve you again in the future!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
PART 2 OF IS IT GENUINE !!! NOT !!
So everyone I first posted on trust pilot about a month ago and was very upset about the wait it took this company to mail me my 250.00 shoes JORDAN RETRO 4 THUNDERS. After receiving them I was optimistic about the entire ordeal with dealing with the company and right off the RIP the shoe was tight, very tight and with me being a shoes collector of Niki I knew that Jordan's are always on point with the true to Size Fit. So I did research found someone that could help me see of the shoe was GENUINE IT WAS NOT FAKE AS HELL I MEAN LOOKS FROM THE OUTSIDE NON TRAINED YES ITS REAL , BUT NO IT FAILED 2 OF THE TESTS TO PROVE GENUINE. And then I went to someone else and FAILED AGAIN FOR GENUIN. The company has offered to replace or refund my money after I send them back but I told them I would only if you sent me the real shoes first and of course I never heard anything back. SO TRUST ME THIS COMPANY IS NOT GENUINE ATHENTIC BRAND ITS "" FAKE "" BRAND. So if you got something from them the was a deal cheaper then anyone else it's probably fake , DONT FOOL YOURSELF !!!
5 giugno 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Subject: Assistance with Your Inquiry
Dear Customer,
We apologize for any inconvenience you may have experienced.
To better assist you, could you please provide your order number? Once we have that information, we will be able to address your concern promptly.
Thank you for your cooperation.
Warm regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Risposta di Genuine Authentic Brand LLC
Hello Terence,
Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with us and are happy with your products. We take pride in offering authentic and high-quality items, and your satisfaction means the world to us.
If you ever need anything in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Excellent customer service
I’m giving Customer Support 5 stars for helping me adjust the price I forgot to add the “genuine10” 10% discount. I applaud service agent Joanne for her quick response on rectifying the issue in a timely manner in such a professional manner. Very prompt, kind, and very professional with my many questions and concerns. If her supervisor is reading this, I would recommend her a promotion or pay raise for her hard work and excellent services!! Thank you Joanne were wonderful on assisting me with all my concerns! Much appreciated!! Hope you get a promotion! :)
26 maggio 2022
Risposta di Genuine Authentic Brand LLC
Hello Christopher Le,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review! I truly appreciate your recognition of my efforts in assisting you, and I’m so happy to hear that I could resolve the issue quickly and professionally. At Genuine Authentic Brand, we strive to provide the best customer service, and it’s wonderful to know that my support made a positive impact.
I also greatly appreciate your suggestion and will pass it along. Your feedback means a lot to me, and I’m always here to help with any questions or concerns you may have in the future!
Thank you again for your trust in us, and I look forward to assisting you again soon.
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Excellent Option for Authentic Brands
I would highly recommend to anyone looking for hard to find designer brands at a reasonable price. I found the exact Yeezy's that i was looking for! The company was very helpful in allowing me to return the first pair that I ordered as they were too small. I did research and confirmed through inspection that my Yeezy's are authentic. I would definitely order from them again.
23 maggio 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Hello Kim,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the Yeezy’s you were looking for and that our team was able to assist with the return process smoothly. We take great pride in offering authentic designer brands at competitive prices, and it’s great to know that our efforts to provide quality service and products are appreciated.
We look forward to serving you again in the future. If you ever need assistance with another order or have any questions, don't hesitate to reach out!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Never received my item
13 maggio 2022
Risposta di Genuine Authentic Brand LLC
Hello Douvert Arthur,
This order #2219 was Delivered On
Monday, May 02 at 10:53 A.M. at Front Door.
Please refer to this proof of delivery
https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1ZY2299V0398169164/trackdetails
UPS: Tracking Number
1ZY2299V0398169164
Do you have any cameras installed at your front door?
Could you please check with your neighbor or if they have any camera installed to see if they can check this footage date Monday, May 02 at 10:53 A.M. at Front Door
If so please let us know.
Best regards,
Genuine Authentic Brand
Customer Service Team
Great Customer Service
Customer service has been great in rectifying our issue. The company is willing to help with whatever issue you are having. Thanks!
10 maggio 2022
Risposta di Genuine Authentic Brand LLC
Hello Virginia,
Thank you for your kind words! We’re so glad to hear that our customer service team was able to assist you in resolving the issue. At Genuine Authentic Brand, we are committed to helping our customers and ensuring a positive experience every time.
If you ever need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
My item came and it was perfect!!
My item came and it was perfect!!! A lil worried at first that I wouldn’t receive but it came and I am elated!!!
9 maggio 2022
Risposta di Genuine Authentic Brand LLC
Hello Ellen,
Thank you for your wonderful feedback! We’re so glad to hear that your item arrived in perfect condition and that you’re happy with your purchase. We understand how important it is to feel confident in your order, and we’re thrilled to know we met your expectations.
If you ever need any assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Quick and real
Quick and real. I almost got ripped off with another and was hesitant at first with this company. Easy and very good experience. Thank you! My grandson loves the shoes!!
9 maggio 2022
Risposta di Genuine Authentic Brand LLC
Hello Wanda,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us and that your grandson loves the shoes! We understand how important it is to shop with confidence, and we’re glad we could provide a seamless and trustworthy experience for you.
If you need anything else in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
***Update on Canceling my Order***
***Update on Canceling my Order***
Very good customer service, quickly handle my refund request
Orders include: #1881, #1880, #1879, #1875
30 aprile 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Dear Customer,
Thank you for your updated feedback! We’re glad to hear that our customer service team was able to quickly assist with your refund request. We strive to ensure that all of our customers have a smooth and positive experience, and we truly appreciate your patience throughout the process.
If you have any other questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
***Update on Canceling my Order***
***Update on Canceling my Order***
I received an email from James within hours apologizing about the experience I had trying to cancel my order. He canceled my order immediately and refunded my money back!!! Thank you James for taking care of my request.
30 aprile 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Hello Tonya
Thank you for your updated feedback! We’re so glad to hear that James was able to resolve the issue quickly and ensure that your refund was processed promptly. We always aim to provide a positive and efficient experience for our customers, and we’re grateful for your understanding.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Great customer service
Unfortunately the product didn’t meet my satisfaction, but I contacted them and they immediately apologized for this inconvenience and happily accepted my return also sending my a free return label
27 aprile 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Hello Kimar,
Thank you for sharing your experience! While we’re sorry to hear that the product didn’t meet your expectations, we’re glad that our customer service team was able to address the issue and provide a smooth return process. We aim to ensure that every customer is fully satisfied, and we appreciate your understanding.
If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
Had some challenges with a return, Support helped me complete it
***Update #2, April 25th***
Changing my review from 3 stars to 4 stars.
I shipped the perfume back on April 23rd at my own expense and it was delivered today. Joanne from Support informed me my refund has been processed and I should receive it within 5 business days. I am very grateful.
Thank you, Joanne. I really appreciate it.
**Update #1, April 22nd**
Changing my rating from 2 stars to 3 stars.
I emailed Support directly to let them know my Instagram account had been disabled in the case that might prevent them from responding to any emails generated through Instagram regarding my return prior to my account being disabled.
Joanne from Support responded to my email, apologized for the delays I've experienced so far, asked me to ship the perfume back to them directly, and told me I will receive a full refund after they receive it. I am very appreciative.
I will update this review once more as soon as I receive the refund.
Thank you, Joanne. I sincerely appreciate it.
*Orginal Review*
I purchased a perfume through Instagram Shop on March 26th. I received the perfume on April 14th. I thought I had purchased the 100ml bottle, but received the 50ml bottle instead. The size was not included in the listing.
Requested a return directly with the merchant through Instagram messenger on April 14th. Was told the supplier had been contacted and they were waiting for a response. I asked for an update on April 15th, and was told they had not heard back from the supplier yet. I felt I was being given the runaround so I requested a return through the Instagram order page on April 16th.
Received a response by email on the 18th that the merchant had contacted the supplier. Asked for an update on the 19th, was told they were still waiting to hear from the supplier. Asked how long it might take to receive a response from the supplier or what happens if the supplier does not respond. I received no reply.
Waited 24 hours and on April 20th contacted Instagram for help. Instagram could not help me, and told me to contact the merchant. I contacted the merchant through Instagram messenger, and received no response until after I posted negative reviews here on TrustPilot and on Instagram.
The merchant responded to me on Instagram messenger telling me we had to wait 14 days for the supplier to respond. If the supplier does not respond they would have to contact Paypal in order to proceed with the return. They asked me to remove the negative reviews. I deleted them.
Simultaneously I received an email from the merchant threatening me that they might decide not to process my return if I did not delete the negative review. Since it had already been deleted, I wrote back and expressed my dismay at being threatened, and informed them that whether or not the return was processed I would leave an honest review about my experience with this company.
Yesterday, April 21st, my Instagram account was disabled, and today, April 22nd, it was terminated. Since my only negative interaction was with this store, I suspect it has something to do with them, though I can not be sure.
Regardless, be aware that if you purchase something from this store and you want to return it, it might be very difficult, or even impossible to do so.
Buyer beware.
I will update this review if and when my return is finally processed (or not).
22 aprile 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Dear Mark Anthony,
Thank you for your patience and for keeping us updated throughout this process. We sincerely apologize for the challenges you encountered initially, but we’re grateful to hear that our Support team, particularly Joanne E., was able to assist you in resolving your issue. We always aim to provide our customers with the highest level of service, and your feedback is invaluable in helping us improve.
We understand the frustration of delays, and we truly appreciate your understanding as we worked to resolve the situation. We’re pleased that your refund is being processed and that you are now satisfied with the outcome.
If you have any further concerns or questions in the future, please don't hesitate to reach out to us. We are here to help and committed to ensuring a positive experience for all our customers.
Thank you again for your trust in us and for updating your review. We value your business and hope to serve you again soon.
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
After doubting this company And…
After doubting this company And reaching out to them about an issue I had with a shoe I purchased from them. They responded to all my emails with concerns about this purchase. They understood my issue and they resolved it. I can finally have a piece of mind. Thanks genuine authentic brand.
31 marzo 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Hello Demtreas,
Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your patience and understanding throughout the process. At GenuineAuthenticBrand.com , we are committed to ensuring every customer has a seamless and satisfying experience, and we're glad we could resolve your concern. Your feedback reaffirms our dedication to providing genuine and authentic products. If you ever need anything else, don’t hesitate to reach out. Thank you again for trusting us!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
This place is a scam!
This place is a straight up shady business without question. Do not purchase from them!
All of the poor reviews that you see are true and most of the good ones appear to be be fake.
Update: You have my order #! Respond to my customer service emails and stop playing games with people! You are refusing to refund my money and keep playing games. You are in violation of the federal trade commission for failure to deliver goods ordered. It’s been 30 days! You are a scam company! Stop these games!
I ordered shoes from them over 30 days ago and most likely will never get them.
They sent me a fake tracking # that got sent to to a completely different state. They did this just to buy some time for themselves. Then they tell me the shoes are out of stock yet refuse to let you cancel. They try to say I have to receive the shoes before I cancel. Well here’s the thing you will never send me the shoes.
Beware of this scam!
27 marzo 2022
Risposta di Genuine Authentic Brand LLC
Subject: Assistance with Your Inquiry
Dear Customer,
We apologize for any inconvenience you may have experienced.
To better assist you, could you please provide your order number? Once we have that information, we will be able to address your concern promptly.
Thank you for your cooperation.
Warm regards,
Customer Support
Genuine Authentic Brand LLC
Hello
Hello, I was very happy how the Genuine Authentic Brand handle my problem. I won’t take it out to all the costumer service my issue. Mostly , they are taking care all there costumers every single details. They’re sending me a new shoes without any cost. And I thank you for that. I will keep buying in your App and tell my friends and family.
25 marzo 2022
Non scritta su invito
Risposta di Genuine Authentic Brand LLC
Hello Ophelia,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our customer service team. Our goal is to ensure every customer is fully satisfied, and we’re happy we could resolve the issue for you. We truly appreciate your trust and are excited to continue serving you.
Thank you for recommending us to your friends and family – it means a lot to us! If you ever need anything else, don’t hesitate to reach out.
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
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