Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
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الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Leggi di più
Don’t trust the website offer They are offering (Cash back) for Christmas. After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during th... Leggi di più
L'azienda ha risposto
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Informazioni di contatto
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Emirati Arabi Uniti
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
2,5
Scarso
99 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Was very happy with whole of the…
Was very happy with whole of the purchase experience, very efficient and friendly
10 gennaio 2020
Non scritta su invito
Amazing experience with Garderobe
Very intuitive website. easy to navigate, And great service overall.
6 gennaio 2020
Non scritta su invito
Excellent service
1 gennaio 2020
Non scritta su invito
Perfect service and fast delivery
27 dicembre 2019
Non scritta su invito
No one was able to reply to me when I…
No one was able to reply to me when I will receive my items. 5days later still nothing.
So where are my items??
16 dicembre 2019
Non scritta su invito
Risposta di Garderobe
Hello Alfie,
Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible. We are working on getting your items delivered to you ASAP!
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
It took a bit too long to get my…
It took a bit too long to get my purchase delivered
10 dicembre 2019
Non scritta su invito
Same day delivery failure
It would have been smooth if the website is updated with the current delivery options. I wanted a same day delivery so I placed my order before 10am as what the site stated but to my disappointment, i received a call telling me that it wasn;t possible since their office starts at 10 and the delivery guys come at 1pm. that option should have not been there in the first place. i suggest that they remove that from the website to avoid misunderstanding and further disappointing their clients. Friendly customer service though.
14 novembre 2019
Non scritta su invito
Risposta di Garderobe
Hello Love,
Thank you for your feedback. Apologies for the inconvenience caused!
We are working on how to make our delivery more smoother and easier for our clients, hope to serve you soon!
Have you any queries or suggestions, please send us an email at customercare@garderobe.ae
The staff got back to me within minutes…
The staff got back to me within minutes and on a Saturday. Great customer service.
1 ottobre 2019
Non scritta su invito
Only have bought not sold yet…
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on website. Swift reimbursement in case of returns. The only point that is not so pleasant is the delivery fee, however, sometimes they will offer items that come with a code for free delivery.
30 settembre 2019
Non scritta su invito
Bad experience at all
8 settembre 2019
Non scritta su invito
Risposta di Garderobe
Apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
Great service and thanks for being so…
Great service and thanks for being so helpful
31 agosto 2019
Non scritta su invito
i have been shopping at Garderobe for a…
i have been shopping at Garderobe for a few years now. I love them.
11 agosto 2019
Non scritta su invito
I recived the itmes so quickly and in…
I recived the itmes so quickly and in good conditions but got them without papers as discriped i am so upset with that
9 agosto 2019
Non scritta su invito
Risposta di Garderobe
Hello Fatima,
Apologies for the inconvenience caused!
Please note that some of our items do not come with papers but are 100% authentic. We take authenticity very seriously and do not endorse inauthentic luxury goods whatsoever!
You can request an in-house authenticity certificate from us and we will be happy to help you :)
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
The team are not helpful and they…
The team are not helpful and they didn't till me i can return my money cash
They say i can return it by bank account
24 luglio 2019
Non scritta su invito
Risposta di Garderobe
Hi Azza,
Thank you for getting in touch. We sincerely apologize for the issues with your order.
Please note that we've been in touch with you to pick up the bag since the day you notified us of your intent to return. Our drivers were unable to reach you on the phone.
Also as per our T's and C's stated on the website, we are unable to process returns via cash. We only process through bank transfer, cheques or cards. This is clearly stated on the terms which you agree to before making a purchase.
Hope this clears things up?
Please let us know if you need anything else.
Best Regards,
Garderobe Team
very good price n very good in…
very good price n very good in responding
23 luglio 2019
Non scritta su invito
Never order if you’re from Europe!!!!!!
6 luglio 2019
Non scritta su invito
Risposta di Garderobe
Hello,
Thanks for getting in touch.
We deliver to Europe regularly, however custom duties vary from country to country.
We are unable to control custom duties, as it's law mandated by respective countries.
In some cases, we are able to offer free shipping as an incentive to international clients who have to pay custom duties. Hope this helps?
We hope to continue to serve clients from Europe and offer concessions on shipping where possible.
Best Regards,
Garderobe Team
Shocked?
Amazing service and everything, but they weren't clear about the. condition of the bag I bought and I was in shock when I got it
4 luglio 2019
Non scritta su invito
Risposta di Garderobe
Hello,
Thank you for getting in touch.
We take clear photos of the products listed online and offer extensive description on the products. we We also offer full refunds in cases where products are not as expected. We do this to ensure trust and transparency with our clients.
Apologies for the issues with the order and we've issued a full refund as promised.
Best Regards,
Garderobe Team
thanks for everything
23 giugno 2019
Non scritta su invito
Fast delivery
Fast delivery. Item exactly as described and on the photo. Very happy with my purchase.
13 giugno 2019
Non scritta su invito
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