The Garden Trellis CompanyRecensioni 

1094
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

We bought from the Trellis Company on the assumption they would provide top quality trellises. But we were only mildly satisfied. The quality of the wood and the finish is NOT top quality. The... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

I first came across this company through various garden designers I follow on Instagram, so I was completely bought in before ordering. I purchased posts, trellises, post caps in olive green an... Leggi di più

Valutata 5 stelle su 5

A real quality product, & very convenient delivery. Only wish I’d gone for the cutting service for one panel as I had assumed the frame was just overlapping timber lats so easy for a DIY resize, but... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materiali per recinzioni

Scritti dall'azienda

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

1K recensioni

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(1094)

37 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Delivery was interesting

Delivery was interesting. Emailed with a delivery date but goods arrived 5 days later with no contact or information.
2 trellis panels had a couple of unsanded slats with splintered wood showing that has now turned black.
I put them up anyway and I’ll sand the black slats down and repaint but at the prices charged I would have expected better quality control.

30 novembre 2023
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Risposta di The Garden Trellis Company

Thank you for taking the time to leave us a review. I am sorry to hear that you are unhappy with your order. I can see that the initial email you were sent was a despatch notification to advise that the goods were on their way, and can take up to 5 working days. I believe Sean in our ops department called you on the morning of the delivery after chasing the courier for you to let you know it was being delivered that day. Unfortunately, as with most couriers, and especially so close to Christmas, it is very difficult to give an exact delivery date and we do try and stress this in our terms and conditions and on the order confirmation to ensure customers are fully aware of this. In regard to the issue with the panels themselves, I am very sorry to hear that they were not to our usual standard, and despite asking customers to notify us within 48 hours, we are not unreasonable, and would have certainly looked to rectify this for you. Obviously as we have not seen the panels, it is is difficult to comment, but important to note that the rear of the panels are not finished to the same standard as the fronts, having said that I have never heard of a painted panel turning black and would be interested in investigating this for you if you could email in some images we would welcome the opportunity to try and rectify this for you.

Valutata 5 stelle su 5

Perfect Customer Service

Exceedingly helpful on the phone on initial contact and thereafter. My request slightly bespoke because I needed panels to be cut, but cut they were and perfectly so. A great product delivered on time as promised. 10/10.

13 novembre 2023
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Risposta di The Garden Trellis Company

We are pleased to hear you are happy with everything. Thanks for taking the time to give us the top review!

Valutata 4 stelle su 5

WPC Diagonal Trellis

I bought some WPC Diagonal Trellis and metal posts. The product seem to be very good quality as evidenced by the 15year guarantee, and they're not inexpensive!
The only disappointment was that delivery was stated as 4 weeks but I had to phone after 6 weeks for an update, with the goods being delivered the following week.

3 novembre 2023
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Risposta di The Garden Trellis Company

Thank you for your feedback. We apologise that we exceeded our estimated lead time on your order. Unfortunately we had a spate of illness in the workshop which caused some delays in our paint shop. It is not usual, and we generally aim to meet the guide times on the website, but unfortunately occasionally there are circumstances beyond our control that can have an impact. I am delighted to hear that you are happy with the panels though.

Valutata 5 stelle su 5

Timber trellis in bespoke size made…

Timber trellis in bespoke size made with high quality materials and workmanship. Good communication on delivery times.

6 settembre 2023
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Risposta di The Garden Trellis Company

Thank you for your positive review!

Valutata 5 stelle su 5

Excellent service

Excellent service, very good quality products and efficient delivery. My questions were quickly and accurately answered and additional manufacturing instructions were added and included. I bought trellis panels and posts, but was very jealous when I saw the wonderful hardwood doors in the delivery van.

17 ottobre 2023
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Risposta di The Garden Trellis Company

Thank you so much for your positive feedback, we are pleased you are happy with our service and your purchase!

Valutata 5 stelle su 5

Beyond expectation quality and service

Easy to order, great customer service when double checking the hight of the trellis for the larger sized planter, very efficient in adding the dates we were going to be away on the delivery/order summary sheet, and extremely pleasant too. Delivery with a smile and right on time with regular updates, planters were heavy too, don't know how the gentleman managed to lift them, Popey-like strength! The planters themselves are high quality, the paint finish is superb, and we were given a paint sample tin to touch up if/whenever necessary, but should last years. The colour is exactly what we envisaged (gorse green), all in all: beyond expectation quality through and through. Will definitely buy from the company again in the future. Many thanks!

3 ottobre 2023
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Risposta di The Garden Trellis Company

We are really happy to hear you are pleased with our service and your planters. Thank you for taking the time to give us the top review!

Valutata 5 stelle su 5

Great and Efficient Service

Really impressed with this company. Having placed an order over the weekend, I needed to add to it on Monday morning and got straight through to speak to very helpful colleague and able easily to amend the order. Email for delivery 2 days later then product arrived as promised early the following morning. Highly recommended.

26 ottobre 2023
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Risposta di The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for taking the time to review us!

Valutata 5 stelle su 5

First class service from beginning to…

First class service from beginning to end . I altered my order and they obliged straight away the trellis is very strong and it looks so good . I ordered it painted black and it looks brilliant

25 ottobre 2023
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Risposta di The Garden Trellis Company

Thank you for giving us the top review! We are pleased to hear you are happy with everything.

Valutata 5 stelle su 5

Trellis

Purchased several lengths of trellis to repair my existing fence. As hoped the product was of an excellent quality, which has enabled me to repair the very old fence. It now looks exceptional.
Several of my neighbours have asked about where we sourced the trellis, I was pleased to provide your web site address.

20 ottobre 2023
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Risposta di The Garden Trellis Company

We are really pleased to hear that your repairs were successful! Thank you for taking the time to review us!

Valutata 5 stelle su 5

Trellis Review

Item is exactly as described and of excellent quality. Liam was very helpful with his advice. We were kept updated on supply and delivery dates. We would have no hesitation in recommending this Company

20 ottobre 2023
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Risposta di The Garden Trellis Company

We are happy to hear you are pleased with your products and our service. Thank you for your top review!

Valutata 5 stelle su 5

High quality

Good quality, stylish product. Easy to use website. Delivery prompt and efficient

13 ottobre 2023
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Risposta di The Garden Trellis Company

Thank you so much for your positive review.

Valutata 4 stelle su 5

Nice trellis

Nice trellis albeit somewhat expensive but we had a great after sales service.

12 agosto 2023
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Risposta di The Garden Trellis Company

Thank you for taking the time to leave us a review. We are pleased to hear you are happy with the trellis purchased, however the review was not completed so we don't know why we never reached a 5 star review with you. We appreciate all feedback, positive or negative, as this helps us to continually improve. It would be great to hear from you as to what we could have done better for you.

Thank you for completing your review. As with all businesses at present, we are being hit with eye watering price hikes, Timber prices have risen dramatically, but we work hard at keep our costs as keen as possible and adjust our prices accordingly when the cost of raw materials fluctuates both up and down.

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