I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We bought from the Trellis Company on the assumption they would provide top quality trellises. But we were only mildly satisfied. The quality of the wood and the finish is NOT top quality. The... Leggi di più
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A real quality product, & very convenient delivery. Only wish I’d gone for the cutting service for one panel as I had assumed the frame was just overlapping timber lats so easy for a DIY resize, but... Leggi di più
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Very Good Customer Service !!! Nice product, reasonable price! My order was easy to make - when the delivery arrived - really nice trellis but sadly it was damaged in transit - I emailed them with a... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Informazioni di contatto
355a Old Road, CO15 3RQ, Clacton-on-Sea, Regno Unito
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4,5
Eccellente
1K recensioni
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A good robust diamond trellis
I needed good robust diamond trellises to replace 2 x 30-year-old panels - and that's what I got (local garden centres only had flimsy ones) - very well made - hope it'll last another 30 years. Very well packaged so it arrived via courier in perfect condition.
9 febbraio 2024
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Risposta di The Garden Trellis Company
Great to hear you are happy with everything! Thank you for taking the time to give us the best review!
Easy ordering
Easy ordering. Helpful staff. We inadvertently made payment twice!! This was quickly rectified.
Order arrived on notified date & the goods were just right. Thank you
19 febbraio 2024
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Risposta di The Garden Trellis Company
We are happy to hear that you are happy! Thanks for taking the time to give us the top review!
third time I've bought from them
third time I've bought from them - always top quality product, reasonably priced and delivered promptly. Very impressed nick
6 febbraio 2024
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Risposta di The Garden Trellis Company
We're pleased to hear you are happy with everything - thanks for the top review Nick!
Risposta di The Garden Trellis Company
Thank you for the top review!
Very expensive
Very expensive product and incredibly expensive delivery charge
16 febbraio 2024
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Risposta di The Garden Trellis Company
Thank you for taking the time to leave us feedback. We constantly review our prices to ensure we are competitive and are confident that we offer excellent value for money considering the high standard and quality we offer. We appreciate there are other suppliers who sell garden joinery products cheaper than us, but there is no comparison when it comes to the superior quality of both timber and construction when compared to budget alternatives. This is also reflected in the long guarantee we are able to offer on our ranges. By showing clearly the full specification of our products, customers can make an informed decision whether to proceed with their purchase with us, or opt for a cheaper alternative that better suits their budget.
In regard to our delivery charges, unlike many online companies, we prefer not to hide carriage costs in the price of our products, but chose to be transparent with the charges, and in fact only pass on a fraction of these costs. We would never force anyone to pay for the delivery if they think they are too high, and are happy for customers to collect from us if they feel the delivery charges are prohibitive.
We do hope that you are otherwise happy with the product you purchased.
Great company to deal with.
Customer Service excellent answered all my questions, akso gave good advice.Delivery excellent, driver very helpful.Certainly recommend this company.
Great customer service,great delivery service, great prices,and excellant quality.
Mr David Keen.
West sussex.
12 febbraio 2024
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Risposta di The Garden Trellis Company
We are pleased to hear that you are happy with everything. Thank you for taking to time to give us the top review David!
Excellent website
Excellent website, easy to order, arrived when expected and excellent product.
9 gennaio 2024
Risposta di The Garden Trellis Company
Thank you for your positive review!
Helpful team
The team at the Garden Trellis Company were very helpful and quick to get back to me.
8 gennaio 2024
Risposta di The Garden Trellis Company
Thanks for the top review!
Just perfect
Just perfect. Kept well informed of order process and delivery schedules. 1st class product and a dream to install!
4 gennaio 2024
Risposta di The Garden Trellis Company
We are pleased to hear you are happy with everything. Thanks for the great review.
Just beautiful
Just beautiful, well made trellises. So happy with my purchase as always with this company. Pretty fast delivery too
26 gennaio 2024
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Risposta di The Garden Trellis Company
Thanks for taking the time to give us a positive review.
Risposta di The Garden Trellis Company
Thank you for the top review!
Always a great service and alwaAlways a great product and service.
Always a great service and always a fantastic product.
12 dicembre 2023
Risposta di The Garden Trellis Company
We are pleased to hear you are happy with everything. Thanks for the top review!
Ordered 2 wooden square planters with a…
Ordered 2 wooden square planters with a choice of paint colour .
Very Happy with them . Good quality . Delivered by garden trellis company van . Happy came within lead time 6 weeks .
6 dicembre 2023
Risposta di The Garden Trellis Company
Thanks for taking the time to give us the top review!
Website easy and effective
Website easy and effective.
Delivery spot on.
All interactions great.
4 dicembre 2023
Risposta di The Garden Trellis Company
Thanks for giving us the best review!
Very good customer focus and quick…
Very good customer focus and quick response times. Excellent product and a pleasure to do business with.
1 febbraio 2024
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Risposta di The Garden Trellis Company
Thank you for your positive review!
Flimsy Product
We recently purchased 2 decorative Vista screens which we securely supported against metal railings with 1 third of the screens remaining unsupported above the metal railings.
In the recent winds these snapped off as if they were balsa wood. These screens are incredibly flimsy and in our opinion not fit for purpose.
Subsequent efforts to get help from Customer Service was totally ineffective.
19 gennaio 2024
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Risposta di The Garden Trellis Company
Thank you for taking the time to leave us a review. All feedback is appreciated to allow us to make improvements where necessary.
I am very sorry to hear that you feel our customer services were unhelpful. I have reviewed the order and emails in relation to this. As I understand it, you used the Vista decorative screens as planter backs, installing them in between a railing of approximately 900mm and the planters. The recent strong winds have then taken off the top half of the panels.
I can see that these were not installed in accordance with any of our installation directives, and without any appropriate supports. We not only have pages of suggested installation methods, but there is also a link on the product page that says ‘Installing it yourself? View our installation guides’ which takes you straight through to this. I am confident every effort is made on our website to ensure customers are made aware that posts are always required in some shape of form with any installation.
I can see that you feel this was not clear enough as we have not explicitly said that you can’t have them just ‘floating’. There are a lot of ‘uses’ that our panels are not suitable for, but it is not possible to list every possible scenario and trust that the fact all the PDF’s we provide showing the many different methods of installation that all include posts, would be enough to demonstrate this fact.
I appreciate that it is frustrating for you that your panels have been damaged in the storm but feel that had you followed any of the guidance we provide, this could have been avoided, as the strength of any panel installation is in the strength of the posts.
With all of this taken into account, I feel that our customer service advisor has dealt with your complaint in an appropriate fashion, even offering possible solutions for you to be able to utilise the damaged panels.
Our friendly customer service team are happy to answer questions and offer advice to customers about installation and we would always recommend you take advice if you are not a qualified installer.
We can be contacted by email, telephone, or via our live chat system.
WPC fence panels
I ordered six trellis fence panels from garden trellis and i was pleased when i received them the finish was far better than panels i had looked at before and worth the little bit extra they cost well pleased would recommend
13 novembre 2023
Risposta di The Garden Trellis Company
Thank you for your lovely review, we are delighted you are so pleased with your purchase.
Risposta di The Garden Trellis Company
Thank you for the positive review!
OPEN DIAGONAL TRELLIS
I bought two OPEN DIAGONAL TRELLIS CORNER ARCH PANEL (70MM GAP)
Price £112.00 and left them in the packaging for a couple of months till the gardeners put the fences up. i opened the box and then painted one side of the first trellis panel in creosote and when I turned it round I found one of the timber trellis strips was split through along its length.
I then started painting the other panel and found that much of the trellis lattice strips were short of the rebated frame around the arc and were flapping. As I’d painted both before I found the issues and it’d been a couple of months since delivery I didn’t go back to the Garden Trellis Company to ask for replacements.
However I received an email today asking for a review so I’ve written one.
All I would say is the panels are not cheap, were built to order and sold as a premium product, so they should at lease check the quality before dispatching. Just bear this in mind before placing an order so you’re not disappointed
2 dicembre 2023
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Risposta di The Garden Trellis Company
Thank you for your review. I am very sorry to hear that the panels have arrived to you damaged, I can see that your order was delivered by an external carrier, who sadly do not always handle the parcels as carefully as we would like. It is disappointing that you did not contact us and give us the opportunity to rectify this for you before staining them as we would always look to resolve any issues of damage despite the lapse in time. We would not be able to swap these for you now as they are stained, but if you require some replacement slats to repair them, please let us know and we will send some out for you free of charge.
Delivery was interesting
Delivery was interesting. Emailed with a delivery date but goods arrived 5 days later with no contact or information.
2 trellis panels had a couple of unsanded slats with splintered wood showing that has now turned black.
I put them up anyway and I’ll sand the black slats down and repaint but at the prices charged I would have expected better quality control.
30 novembre 2023
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for taking the time to leave us a review. I am sorry to hear that you are unhappy with your order. I can see that the initial email you were sent was a despatch notification to advise that the goods were on their way, and can take up to 5 working days. I believe Sean in our ops department called you on the morning of the delivery after chasing the courier for you to let you know it was being delivered that day. Unfortunately, as with most couriers, and especially so close to Christmas, it is very difficult to give an exact delivery date and we do try and stress this in our terms and conditions and on the order confirmation to ensure customers are fully aware of this. In regard to the issue with the panels themselves, I am very sorry to hear that they were not to our usual standard, and despite asking customers to notify us within 48 hours, we are not unreasonable, and would have certainly looked to rectify this for you. Obviously as we have not seen the panels, it is is difficult to comment, but important to note that the rear of the panels are not finished to the same standard as the fronts, having said that I have never heard of a painted panel turning black and would be interested in investigating this for you if you could email in some images we would welcome the opportunity to try and rectify this for you.
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