I have recently purchased 3 privacy garden trellis, posts and toppers from this company. They were delivered by a very friendly delivery man who answered my questions about fitting them onto a very o... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We bought from the Trellis Company on the assumption they would provide top quality trellises. But we were only mildly satisfied. The quality of the wood and the finish is NOT top quality. The... Leggi di più
L'azienda ha risposto
A real quality product, & very convenient delivery. Only wish I’d gone for the cutting service for one panel as I had assumed the frame was just overlapping timber lats so easy for a DIY resize, but... Leggi di più
L'azienda ha risposto
Very Good Customer Service !!! Nice product, reasonable price! My order was easy to make - when the delivery arrived - really nice trellis but sadly it was damaged in transit - I emailed them with a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.
Informazioni di contatto
355a Old Road, CO15 3RQ, Clacton-on-Sea, Regno Unito
- 01255688361
- lisa@gardentrellis.co.uk
- gardentrellis.co.uk
4,5
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di The Garden Trellis Company
Your support means a lot – thanks for the amazing rating!
Great range of fences. You had exactly what I wanted and were able to combine styles to fit my garden. Delivered in good time efficiently.e
Great range of fences.
3 marzo 2025
Risposta di The Garden Trellis Company
We’re thrilled you had a great experience. Thanks for the review!
Product quality is excellent. Customer care poor
Product quality is excellent.
Very disappointing that orders were not accepted over the phone especially as the web site was clunky to use via an iPhone leading to me ordering the wrong size product. This resulted in me incurring three delivery charges at £35 each. The company was sorry for the confusion but would not contribute to the excess costs incurred.
31 marzo 2025
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for your feedback. Due to strict anti-fraud regulations, we're unable to process payments over the phone, but we did send you a secure payment link with your full basket ready to go for convenience.
While we always try to make the process as smooth as possible, it's important that customers double-check all order details before completing payment. In this case, I can see the issue arose from a separate order where the incorrect panel style was selected.
We completely understand how frustrating this must be, and we're sorry for any inconvenience. However, since the item was delivered correctly as per the order placed, and considering our delivery costs are already subsidised, we would not be able to offer a refund .
Quality products at reasonable prices
Quality products at reasonable prices. Very friendly & helpful staff, sorted an ordering issue out for me before delivery which was much appreciated. Highly recommend.
3 aprile 2025
Non scritta su invito
Risposta di The Garden Trellis Company
So glad you’re happy! Thanks for the feedback.
Great prices on quality trellis.
We are very pleased with these trellis panels. We were able to choose from a variety of styles, sizes and prices, then order the panels with ease.
Delivery was quick and the standard of product is excellent!
We recommend The Garden Trellis Company.
21 marzo 2025
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you so much for taking the time to leave us feedback. We are delighted you are happy with your purchase.
First class quality
First class quality.
Promptly and careful delivery
Looks spectacular
7 febbraio 2025
Risposta di The Garden Trellis Company
Thank you for your lovely feedback. We appreciate you taking the time to leave us a review.
Excellent all round
Easy to navigate website, easy to order, extremely high quality product, excellent delivery, professional staff…..can’t say well done enough….we love our trellis and will definitely use your company again….have already recommended you to our friends and neighbours,
Thank you
18 febbraio 2025
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for taking the time to give us the great review! We are pleased to hear you are happy with us!
Fantastic customer support
Fantastic customer support. Paula went above and beyond to help us and the products we received were perfect for the job, 100% recommend this company.
10 febbraio 2025
Non scritta su invito
Risposta di The Garden Trellis Company
We're pleased to hear you are happy with GTC and thank you for the top review!
very helpful service pre and post order…
very helpful service pre and post order and sorted an error very promptly
7 marzo 2025
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for leaving your review. I am pleased to hear that you are happy with the service you have received. We all know issues can sometimes arise but we always try to resolve any problems as quickly as we can. Thank you for understanding.
Quality items delivered promptly.
8 gennaio 2025
Risposta di The Garden Trellis Company
Thank you for the top review!
I’ve used The Garden Trellis Company a…
I’ve used The Garden Trellis Company a few times over the years, and they consistently deliver great quality products and efficient service. The trellises are well-made, and the team is helpful and reliable. Whether ordering online or picking up locally, the process is smooth. Highly recommend for garden projects!
16 gennaio 2025
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for taking the time to leave us such a lovely review,. We're so glad you've had such positive experiences and took the time to share your thoughts. We really appreciate it!
Excellent customer service by phone
Excellent customer service by phone. Products have a very good standard of finish and are well protected in their packaging. I have no hesitation in recommending the Garden Trellis Company and will no doubt be a repeat customer.
25 novembre 2024
Non scritta su invito
Risposta di The Garden Trellis Company
We are pleased to hear you are happy with everything. Thank you for taking the time to gives us a positive review.
Risposta di The Garden Trellis Company
Thank you for the top review!
Risposta di The Garden Trellis Company
Thank you for the top review!
Great company
Great company , communicated on Delivery all the way through , delivery arrived on time .
The fence panels are exactly as described and expected for this price range . A first class experience .
12 novembre 2024
Non scritta su invito
Risposta di The Garden Trellis Company
We are pleased to hear you are happy with our service. Thank you for the top review.
Efficient
Efficient, was swift about accommodating my changes and great communication.
5 settembre 2024
Good experience overall
Ordering process was good and trellis was delivered as per invoice. Trellis quality is very good though quite expensive. Would I use Garden Trellis again, yes I would.
5 settembre 2024
Risposta di The Garden Trellis Company
Thank you for the top review!
Poor quality product
The fencing we ordered looks good on the website but we received poor quality panels, twisted capping and timber that was not the advertised dimensions. The cutting service is useful but expensive.
14 settembre 2024
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for taking the time to leave us a review. We are very concerned about your comments. We have looked at your order and cannot see that you have contacted us about any issues. Can you please advise what the issues are with the panels and what the dimensions were as these should be as advertised and we have not been made aware by any other customers that there has been an issue with them. Regarding the top capping, due to the long lengths of these, they can have some movement, but it should not be so much that it does not rectify once screwed down to the top of the posts. Can you please send in some images of the warped capping and faulty panels so we can look to get these swapped over for you. We look forward to receiving your response and the opportunity to resolve this for you.
I visited Clacton-On-Sea
I visited Clacton-On-Sea in order to place my order and was given all the help that I needed. Delivery worked well.
10 settembre 2024
Non scritta su invito
Risposta di The Garden Trellis Company
Thank you for your positive review.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.