I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I accidentally selected the wrong colour for my order of garden furniture so sent a message to customer service to see if the order could be updated. James was super speedy with responding/amending my... Leggi di più
L'azienda ha risposto
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Leggi di più
L'azienda ha risposto
The bed was delivered quickly and the quality for the price is really exceptional. I got the Tewin Vintage Hospital bed frame in black. It’s solid and looks stylish.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informazioni di contatto
318 Melton Road, LE4 7SL, Leicester, Regno Unito
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Eccellente
6K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Perfect
Perfect, just what I needed. It’s confy, great material, easy to use.
I am really happy with it.
The delivery was really good, I got it in 3 days. The delivery company was amazing, they calltme to arrange the delivery, txt me the day before to remind me and call me when they were on their way.
27 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi D C
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re so happy with your purchase and that you find it comfortable, easy to use, and made with great-quality material. It’s also wonderful to hear that the delivery service was so smooth and well organised, from arranging the delivery to keeping you updated along the way. We truly appreciate your kind feedback and hope you continue to enjoy your new furniture!
Kind regards,
Furniture Online
Great product and delivery was great…
Great product and delivery was great and timely. Would love if a cover could be added to it for free but still love it.
25 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Olufemi
Thank you for your wonderful 5-star review! We’re delighted to hear that you’re happy with the product and that your delivery arrived promptly and on time. We also appreciate your feedback regarding the cover — we’ll certainly keep this suggestion in mind as we continue to improve our products and service. It’s great to know that you’re still loving your purchase, and we hope you enjoy it for many years to come!
Kind regards,
Furniture Online
Great service quick delivery very…
Great service quick delivery very friendly chaps put chair where I needed it very experienced as they managed to get it into my small bungalow very comfortable recliner and well made everything works as described next purchase will be the matching sofa thanks very much much Ian
3 agosto 2026
Risposta di FurnitureOnline.co.uk
Hi Mr Fossey
Thank you so much, Ian, for your fantastic 5-star review! We’re delighted to hear that you were pleased with the service and quick delivery, and that our delivery team were able to get your new recliner safely into your bungalow and place it exactly where you needed it. It’s wonderful to know that you’re enjoying the comfort and quality of the chair and that everything is working as described. We really appreciate your support and look forward to helping you with the matching sofa for your next purchase. Enjoy your new recliner!
Kind regards,
Furniture Online
Good value for money, excellent delivery service
The recliner is all that it was advertised to be. Delivery was tracked and I knew exactly where my chair was on its journey. James was very helpful with some extra operating instructions for the controller. I am confident that, should there be any problems in the future, James will sort them out quickly and efficiently
26 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Marilyn
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your recliner was exactly as advertised and that you found the delivery tracking helpful in keeping you updated throughout its journey.
It’s also wonderful to hear that James was able to assist with the additional controller instructions. We’ll be sure to pass on your kind words to him. Your confidence in our after-sales support means a great deal to us, and should you ever need any assistance in the future, we’ll be more than happy to help.
Thank you again for choosing us, and we hope you enjoy your new recliner!
Kind regards,
Furniture Online
Only 1 thing ….
Everything was great but could have been slightly better if an assembly option was offered.
17 agosto 2026
Risposta di FurnitureOnline.co.uk
Hi Kay
Thank you for your review! We’re pleased to hear that everything was great with your order. We completely understand your feedback regarding assembly and appreciate you taking the time to share it with us. At present, our assembly service is available for selected sofas and recliner chairs, but unfortunately does not extend to sofa beds, dining sets or gaming chairs. We’ll certainly take your comments on board as we continue to review and improve our services. Thank you again for choosing us!
Kind regards,
Furniture Online
On time quick delivery
On time quick delivery. Chair as expected, good quality.
21 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Mr Roland
Thank you for your lovely review! We’re pleased to hear that your chair arrived on time and that you’re happy with the quality. It’s great to know the chair was just as you expected. We really appreciate you choosing us and taking the time to share your feedback!
Kind regards,
Furniture Online
Chester Leather Electric Recliner
I've had the "Chester Leather Electric Recliner Chair with Massage and Heat" a week and loving it. I haven't tried the "Heat" setting but the "Massage" setting sends a soothing vibration up and down the body. Ordering it was simple, delivery was swift (5 days) and assembly was easy (the chair back slots in and clicks into position). Only observation is the chair requires 2 plugs ... one for the power recline and another for the Massage and Heat setting. Not an issue but just thought I would mention it. I would be happy to recommend "FurnitureOnline" because the whole Order, Deliver and Setup process was totally painless.
15 agosto 2026
Risposta di FurnitureOnline.co.uk
Hi Russell
Thank you so much for your detailed and wonderful 5-star review! We’re delighted to hear that you’re loving your Chester Leather Electric Recliner and enjoying the soothing massage function. It’s also great to know that you found the ordering, delivery and assembly process straightforward and hassle-free. We really appreciate you sharing your helpful note regarding the two plugs and, most importantly, your recommendation. We hope you continue to enjoy the comfort and features of your new chair!
Kind regards,
Furniture Online
My fault but James sorted it out
I ordered a recliner chair from the company and then had to cancel it. I t was my fault I had to cancel it, a customer advisor called James emailed me a couple of times and then followed up with a phone call to help sort it out. very helpful ,pleasant young man. When I am sorted out I will reorder the recliner from this company.
24 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Veronica
Thank you so much for your wonderful 5-star review! We’re pleased to hear that James was able to assist you with your cancellation and made the process as easy and pleasant as possible. We’ll be delighted to welcome you back when you’re ready to reorder your recliner. Thank you again for your kind words and for choosing us!
Kind regards,
Furniture Online
I Bought a rise n recline chair
I Bought a rise n recline chair. It was a good price, good quality and delivered fast with no issues.
21 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Michelle
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with the quality and value of your rise and recline chair, and that it arrived quickly and without any issues. We really appreciate you choosing us and hope you continue to enjoy the comfort of your new chair!
Kind regards,
Furniture Online
furnitureonline.co.uk…
I contacted furnitureonline.co.uk initially via email and then on the phone. I had some questions regarding the dimensions of the Hudson sofa bed range. I dealt with James. He was extremely helpful and very professional. Resolved all my questions. I am very impressed with the service provided.
24 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Phil
Thank you so much for your fantastic 5-star review! We’re delighted to hear that James was able to assist you with your questions about the Hudson sofa bed range and provide the information you needed.
We’re especially pleased that you found his service helpful and professional. We’ll be sure to pass your kind feedback on to James, as we know he’ll really appreciate it. Thank you for choosing Furniture Online, and we hope you’re delighted with your Hudson sofa bed!
Kind regards,
Furniture Online
I recently took delivery of the Caesar…
I recently took delivery of the Caesar reclining chair and the whole service was excellent from ordering to delivery. I assembled it myself which was very easy. The chair does everything I wanted and I am very happy with it.
21 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi John
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had an excellent experience from ordering through to delivery and that you found the Caesar reclining chair easy to assemble.
It’s fantastic to know that the chair has everything you were looking for and that you’re very happy with your purchase. We really appreciate your kind feedback and hope you enjoy your Caesar recliner for many years to come!
Kind regards,
Furniture Online
Good business and good delivery service.
10 agosto 2026
Risposta di FurnitureOnline.co.uk
Hi Peter
Thank you for your 5-star review! We’re delighted to hear that you were happy with our service and delivery. Your kind feedback means a lot to our team, and we hope you enjoy your purchase!
Kind regards,
Furniture Online
Bed is great quality, delivery service rubbish
Bed is great quality but let down by the delivery service ,
When I ordered gave a date of a few days hence why I ordered , after ten days of hearing nothing and three phone calls later I had a date
Bed delivered 14 days after I purchased
13 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Mitchell
Thank you for your review and for your kind comments regarding the quality of the bed. We’re pleased to hear that you’re happy with the product itself.
We’re very sorry, however, that the delivery did not meet the timeframe you were originally given and that you had to contact us several times before receiving an update. We completely understand how frustrating this must have been, particularly when you ordered based on the initial delivery date provided.
We sincerely apologise for the delay and the inconvenience caused. Your feedback is greatly appreciated and will be shared with the relevant team as we continue to work on improving our delivery service. We hope that, despite the delivery experience, you continue to enjoy your new bed.
Kind regards,
Furniture Online
ordered a chair for my mum apparentley…
ordered a chair for my mum apparentley stains over it round marks in fabric BE careful as chair may be a demo
23 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi P Adkins
We’re sorry to hear that the chair arrived with marks on the fabric, and we completely understand your concern, especially as it was purchased for your mum.
We can assure you that we do not have showrooms, and all of our items are supplied brand new directly from our manufacturers, rather than being used as display or demonstration models.
As this review was posted organically, we would really appreciate the opportunity to look into this for you and find out what may have happened. Could you please send a clear photo or, if possible, a short video showing the marks/fault to sales@furnitureonline.co.uk, along with your order number? Our team will be happy to investigate this further and assist you with a suitable resolution.
We apologise for the concern caused and hope to hear from you soon so we can get this resolved for you.
Kind regards,
Furniture Online
Quick Delivery the reclineritself is…
Quick Delivery the reclineritself is Great for the Price, I wasnt Disappointed at all !
12 agosto 2026
Risposta di FurnitureOnline.co.uk
Hi Mrs Michel
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were pleased with the quick delivery and that you’re enjoying your new recliner. It’s wonderful to know that you feel it offers great value for money and that it exceeded your expectations. We really appreciate your support and hope you enjoy your recliner for many years to come!
Kind regards,
Furniture Online
A great chair at a great price
A great chair at a great price, but the greatest thing is the comfort.
19 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Mr Jack
Thank you for your wonderful review! We’re so pleased to hear that you’re happy with your new chair and, most importantly, that you’re finding it so comfortable. It’s fantastic to know you feel it offers great value for money too. We truly appreciate your kind feedback and hope you enjoy your chair for many years to come!
Kind regards,
Furniture Online
Risposta di FurnitureOnline.co.uk
Hi Mr Christopher
Thank you for your wonderful 5-star review! We’re delighted to hear that your order arrived on time, was easy to assemble, and that you’re pleased with the fabric. We hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Excellent service
Needed to cancel an order due to a change in circumstances. James was very helpful and handled everything quickly and cleanly.
18 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Robert
Thank you for your 5-star review! We’re pleased to hear that James was able to assist with your cancellation quickly and efficiently. We understand that circumstances can change, and we’re glad he could make the process as smooth and straightforward as possible. We’ll be sure to pass on your kind feedback to James. Thank you for choosing us, and we hope to assist you again in the future!
Kind regards,
Furniture Online
Very pleased
Am delighted with the recliner chair
Easy to put together and very comfortable
Liam was very helpful and sorted out a problem I had initially .
The delivery men let me know when it would be arriving and were very helpful.
17 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Enid
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your new recliner and found it easy to assemble and comfortable. We’re also pleased that Liam was able to assist and resolve the initial issue for you.
It’s fantastic to hear that our delivery team kept you informed and were helpful on the day too. We truly appreciate your kind words and will be sure to pass your feedback on to Liam and the delivery team. Enjoy your new chair!
Kind regards,
Furniture Online
Brilliant customer service
I recently contacted Furniture Online customer services as the rise/recline chair I purchased had developed a fault with the mechanism after twelve months. I spoke to advisor, James, who was extremely helpful and informative. Thought our conversations he was so polite, respectful and understanding and a pleasure to talk to. Within the day he had organised a replacement of my chair including collection of the faulty chair and delivery/assembly of a new one, keeping me informed every step of the way. Exceptional customer services. Well done James and Furniture Online.
17 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Sandra
Thank you so much for taking the time to leave such a wonderful review. We’re sorry to hear that your rise/recline chair developed a fault, but we’re delighted that James was able to assist and make the replacement process as smooth and straightforward as possible.
It’s fantastic to hear that you found James polite, respectful, understanding and informative, and that he kept you updated throughout the process. We’ll be sure to pass your kind words on to him, as feedback like this is always greatly appreciated.
We’re especially pleased that your replacement chair, including collection of the faulty one and delivery and assembly of the new chair, was arranged so promptly.
Thank you again for your kind words and for choosing Furniture Online. We’re delighted to hear about your experience and hope you enjoy your new chair!
Kind regards,
Furniture Online
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.