I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Leggi di più
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I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Leggi di più
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I accidentally selected the wrong colour for my order of garden furniture so sent a message to customer service to see if the order could be updated. James was super speedy with responding/amending my... Leggi di più
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The bed was delivered quickly and the quality for the price is really exceptional. I got the Tewin Vintage Hospital bed frame in black. It’s solid and looks stylish.
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Dettagli dell'azienda
Scritti dall'azienda
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informazioni di contatto
318 Melton Road, LE4 7SL, Leicester, Regno Unito
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
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6K recensioni
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Risposta di FurnitureOnline.co.uk
Hi Clare
Thank you so much for your lovely 5-star review! We’re delighted to hear that you’ve received your bed and absolutely love it. We hope you enjoy many comfortable nights in your new bed. Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
Good service from Liam!
I recently purchased two recliners from Furniture Online. Long story short, I wasn't satisfied with the chairs; however, due to circumstances, I had to delay the return. I contacted customer service and, for the most part, dealt with Liam and later James. Liam was very understanding and patient. He arranged a technician visit and, eventually, the return and exchange. Liam never asked for a review, and I got the impression he provided good service as standard. I felt heard and supported throughout the process. Thank you, Liam.
4 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear that, despite the initial issues with the recliners, you felt supported and listened to throughout the process.
It’s wonderful to hear that Liam’s patience, understanding and commitment made a positive difference, and we’ll be sure to pass your kind words on to him. We’re also pleased that James was able to assist with the return and exchange.
Providing helpful and genuine customer service is something we take great pride in, so it means a lot to know that you felt heard and supported. Thank you again for your kind words and for giving us the opportunity to put things right. We hope you’re now completely happy with your replacement recliners!
Kind regards,
Furniture Online
Love my recliner chair its so…
Love my recliner chair its so comfortable and it arrived very quickly too
3 agosto 2026
Risposta di FurnitureOnline.co.uk
Hi Mrs Karen
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re loving your new recliner and finding it so comfortable. It’s also wonderful to know that you were pleased with the speedy delivery. We hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
The team was very helpful I bought 2…
The team was very helpful I bought 2 sofas that had a tare in so they arranged a pick up and refund that side. Was ok . The delivery team that came to collect was so rude long story short they said they was going to phone there depo and drove of so a second team was sent and they chipped my paint work and denied it not happy good company if they change there delivery contract
18 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Mrs Brooks.
Thank you for taking the time to leave this review, we take any and all feedback very seriously and are always trying to improve for our customers.
I'm sorry to hear you had such a poor experience with the couriers, this is something we will be looking into as part of improving our overall service.
We hope you enjoy your new sofas!
Kind Regards
Furniture Online
Very considerate service
FOL offered a replacement chair due to a fault with the first one.
James arranged for the old one to be collected and the driver to package and label it return, as the disabled gentleman who had bought it could not manage this himself. This level of service was very much appreciated.
10 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Carol
Thank you so much for your fantastic 5-star review! I'm glad to hear we were able to resolve the issues with a satisfactory level of service!
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback.
Thank you for choosing us!
Kind regards,
Furniture Online
delivery was the day after I ordered
delivery was the day after I ordered a 2 seater sofa, cant fault them
6 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi David
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your 2-seater sofa was delivered the very next day and that everything went smoothly.
It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback. We hope you’re enjoying your new sofa!
Thank you for choosing us!
Kind regards,
Furniture Online
Risposta di FurnitureOnline.co.uk
Hi J Jackson
Thank you for your 5-star review! We’re delighted to hear that you found the ordering process straightforward and that your delivery went smoothly. We really appreciate your feedback and are pleased we could make your experience an easy and hassle-free one.
Thank you for choosing us, and we hope you enjoy your new furniture!
Kind regards,
Furniture Online
James was very helpful and made the…
James was very helpful and made the tranasction very easy good member off teal at online furnishings thanking james again for all his help thank you
7 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Charles
Thank you for your fantastic 5-star review!
We're delighted to hear that James provided such helpful service and made the purchasing process smooth and straightforward for you. We'll be sure to pass your kind comments on to him, as we're certain he'll appreciate the recognition.
Thank you for choosing Furniture Online. We truly value your support and hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Fantastic choice
Fantastic choice. Great delivery. Nice price and granddaughters love them
27 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Mrs Carolyn
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with the selection, pricing, and delivery service. Best of all, it's fantastic to know that your granddaughters love their new furniture—that's the greatest compliment we could receive!
Thank you for choosing Furniture Online. We hope your family enjoys your purchase for many years to come.
Kind regards,
Furniture Online
A slight issue with a indentation of…
A slight issue with a indentation of the right side arm.
13 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Kenneth
Thank you for taking the time to leave us a review.
We're pleased to hear you're happy overall, although we're sorry to learn about the indentation on the right-hand arm of your furniture. We'd like the opportunity to look into this for you.
At your convenience, please email a few clear photos of the affected area, along with your order number, to sales@furnitureonline.co.uk, and our Customer Service team will be happy to investigate and assist you as quickly as possible.
We appreciate your feedback and hope to resolve this for you soon.
Kind regards,
Furniture Online
Risposta di FurnitureOnline.co.uk
Hi Deborah
Thank you for your 5-star review!
We're delighted to hear that you're finding your furniture very comfortable. Your kind feedback means a great deal to us, and we're so pleased you're happy with your purchase.
Thank you for choosing Furniture Online. We hope you enjoy your new furniture for many years to come!
Kind regards,
Furniture Online
Althorpe Armchairs
I found Furniture Online to be really efficient and straightforward to order from. My 2 armchairs were with me within 10 days. It took me a little time to put them together as I was on my own, they were quite heavy. But I managed it and they look amazing in my living room. I had problem with one of the chairs, a small screw was sticking out on the recliner part and dug in my leg. I reported this and within the day a new one was ordered. The faulty one was taken away by the delivery drivers who brought the replacement chair. Very happy with my purchase and the customer service provided. I would definitely order from Furniture Online again.
11 giugno 2026
Risposta di FurnitureOnline.co.uk
Hi Angela
Thank you so much for taking the time to leave such a wonderful 5-star review! We're delighted to hear that you found ordering with Furniture Online simple and efficient, and that you're pleased with how your armchairs look in your living room.
We're sorry that one of the chairs had a fault, but we're pleased we were able to resolve the issue quickly by arranging a replacement. Providing prompt, hassle-free customer service is something we take great pride in, so it's fantastic to know this made a positive difference to your experience.
Thank you again for your kind words and for choosing Furniture Online. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Furniture Online
Very competitive prices
Very competitive prices, good quality furniture, backed up by good service and support
9 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Mrs Kushal
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our furniture to be of great quality at competitive prices, and that our service and support met your expectations. Providing excellent products alongside helpful customer service is what we strive for, so it's wonderful to know we delivered. We truly appreciate your feedback and hope you enjoy your furniture for many years to come!
Kind regards,
Furniture Online
James was superb and resolved the…
James was superb and resolved the delivery enquiry efficiently.
5 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi NP
Thank you for your wonderful 5-star review! We're delighted to hear that James was able to assist with your delivery enquiry and resolve everything efficiently. We'll be sure to pass along your kind words to him—they'll mean a great deal. We truly appreciate your support and hope you enjoy your purchase. If there's ever anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
Nice Armchairs, good value
The chairs were delivered very promptly and the guys set them up exactly where I wanted them. They look good and sturdy, are comfortable and supportive. Really good value and pleased with our purchase
29 luglio 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Lee
Thank you for your wonderful 5-star review! We're delighted to hear that your chairs were delivered promptly and that our delivery team set them up exactly where you wanted them.
It's great to know you're pleased with their appearance, comfort, and support, and that you feel they offer excellent value for money. We hope you enjoy your new chairs for many years to come, and we truly appreciate your support.
Thank you for choosing Furniture Online!
Kind regards,
Furniture Online
I ordered this for my elderly mum gave…
I ordered this for my elderly mum gave them the address to which they went to the wrong flat/address both flats have totally different name’s. And if it wasn’t for my mum going down the lift and waiting outside the delivery wouldn’t have happened. And on top of that unfortunately the language barrier was a problem
24 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Mr Graham
Thank you for taking the time to share your feedback. We are very sorry to hear that the delivery did not go as expected, particularly as the order was for your elderly mum.
We sincerely apologise for the confusion with the delivery location and understand how concerning this must have been. We also regret that communication during the delivery was difficult due to the language barrier, and we're sorry for any additional frustration this caused.
Your comments have been noted and will be shared with our delivery partner so they can review what happened and help improve their service. We appreciate you bringing this to our attention and apologise again for the inconvenience caused.
Kind regards,
Furniture Online
Delivery disappointment
Unfortunately I have no idea what the product is like, as the delivery didn’t arrive.. waited about all day after changing my plans, then 45 mins before the delivery promised end time, it got cancelled…😡😡
3 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Jim
Thank you for taking the time to leave your feedback. We're very sorry to hear that your delivery was cancelled at such short notice, especially after you had rearranged your plans and waited in all day. We completely understand how disappointing and frustrating this must have been.
As your review has come through anonymously, we're unable to identify your order and investigate what happened. Could you please contact us by email at sales@furnitureonline.co.uk -with your order number so we can look into this for you and work towards a resolution?
We sincerely apologise for the inconvenience caused and hope to hear from you soon.
Kind regards,
Furniture Online
I had made an inquiry call and spoke…
I had made an inquiry call and spoke with James who attended very well to my request, was pleased with the service
3 agosto 2026
Non scritta su invito
Risposta di FurnitureOnline.co.uk
Hi Mrs Bunmi
Thank you for taking the time to leave us your feedback. We're delighted to hear that you were pleased with the service you received and that James was able to assist you with your enquiry in a helpful and professional manner.
We'll be sure to pass your kind comments on to James, who I'm sure will appreciate the recognition. Thank you again for choosing us, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Furniture Online
Beautiful Antique Gold, Tewin Bed.
Very happy with the bed ordered. Gorgeous style, and perfect dimensions -for my space. On contacting customer care, within the process, I found them helpful, professional and efficient. The delivery was prompt and smooth also. Thank you 😊
22 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're so happy with your new bed and that it's the perfect fit for your space. It's great to know that you love the style as well.
We're also pleased that our customer care team was able to provide helpful, professional, and efficient service throughout your purchase, and that your delivery was prompt and hassle-free.
Your kind words and support mean a great deal to us. Thank you for choosing us, and we hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
Replacement swivel chair
First chair received was damaged/marked badly but hav since received a replacement swivel chair which is good.
6 luglio 2026
Risposta di FurnitureOnline.co.uk
Hi Mrs Christine
Thank you for taking the time to leave us a review. We're sorry that the first chair you received arrived damaged and marked, and we apologise for the inconvenience this caused.
We're pleased to hear that your replacement swivel chair has arrived and that you're happy with it. We appreciate your patience and understanding while we worked to resolve the issue.
Thank you again for your feedback and for giving us the opportunity to put things right. We hope you enjoy your new chair, and if there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Furniture Online
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