Having visited the Cafe/ Eatery on previous weekends and having no problems we were expecting the usual level of food service. Unfortunately that didn’t happen. Upon taking our seats at an available... Leggi di più
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My husband and I dined at the Frosts restaurant in Willington last week. We ordered the soup which, to my surprise, was the best soup I have ever tasted. Roasted peppers, onion and coconut soup which... Leggi di più
Visited sunday 09/03/2025 first time since frosts was taken over, found the main building was crammed, way too many clothes, and not enough room to browse, other customers bumping into us, we dont fe... Leggi di più
L'azienda ha risposto
I just wanted to say a huge thank you to Estelle and Samari and the chefs that looked after us for afternoon tea. It was my nephew Jack's birthday, who has autism, and my Dad's birthday, who has dem... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Informazioni di contatto
Newport Road, MK178UE, Milton Keynes, Regno Unito
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3,4
Nella media
842 recensioni
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Solitamente risponde entro 1 mese
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Risposta di Frosts Garden Centre
Good morning David,
Thank you for your review, we are pleased you were happy with our delivery service and the quality of your furniture.
Kind regards
Frosts customer experience team
Very helpful salesman
Very helpful salesman, polite and knowledgeable. Very impressed with garden furniture we purchased, excellent value for money and very good delivery service
25 aprile 2024
Risposta di Frosts Garden Centre
Good morning Sally,
Thank you for sharing your review, we do hope you are now enjoying your garden furniture in the beautiful sunshine!
Kind regards
Frosts customer experience team
Excellent sevice.
The service at the Garden Centre was friendly and efficient. I was kept in touch with the delivery time which needed to be changed because of the delivery vehicle needing a new tyre. The delivery men arrived at the suggested time, were helpful and polite.
24 aprile 2024
Risposta di Frosts Garden Centre
Good Kate,
Thank you for your review of your service and delivery, we never like having to rearrange deliveries with customers but some things become out of our control and we are so grateful you were so understanding. We hope to welcome you back again soon.
Kind regards
Frosts customer experience team
Excellent service received from Allan…
Excellent service received from Allan in the garden furniture section at Willington. He was helpful, knowledgeable and not at all pushy.
Only went in for a cake, coffee and wander and ended up buying garden furniture.
Delivery was quick and carried out by, two nice guys.
24 aprile 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good morning Andy,
Thank you for leaving us a review, what s successful trip to us you had in the end! We do hope you are now able to enjoy your furniture in this sunshine.
Kind regards
Frosts customer experience team
Very good and helpful in store advisor
Very good and helpful in store advisor. Quick delivery service and quality product.
22 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon,
Thank you for taking the time to share your experience shopping with us and your delivery. We are pleased you were happy with the service we provided and do hope you will be back to shop with us in the future.
Kind regards
Frosts customer experience team
Frosts always goes above and beyond
Frosts always goes above and beyond, hence why we always purchase their products.
22 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon Dawn,
Thank you for your very kind comments, we pride ourselves on the customer experience we provide.
Kind regards
Frosts customer experience team
Excellent customer service
Customer service was excellent both in store at the time of purchase and a follow up issue when the wrong covers were sent by mistake.
All the staff I spoke to in store and head office couldn’t have been more helpful.
15 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon Mr Cross,
Thank you for sharing your experience, we are sorry you had that issue with your covers but pleased to see it was sorted quickly and successfully for you. We hope you will be back to shop with us again in the future.
Kind regards
Frosts customer experience team
The cafe staff member at till today ( c…
The cafe staff member at till today ( c 3pm ) was rude —snatched bill from me without a word and took Payment whilst talking to her friend , no eye contact or ‘Thankyou ‘ . The customer experience & training needs massive improvement otherwise I /others will not return . This is not the first time !!!
29 aprile 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon Christopher,
Thank you for taking the time to leave us a review, we are sorry you experienced this during your visit to our restaurant. We have a dedicated customer experience team who would be your best port of contact to raise any issues so we can look into them. They can be contacted on 01908 583511 or emailed at enquiries@frostsgroup.com
Kind regards
Frosts customer experience team
Louise was a star !!
From ordering with Louise who was so friendly & very professional to delivery we had such a good experience. Really pleased.
22 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon Jackie,
Thank you for your wonderful review about Louise's customer service. We will make sure this is passed on to her.
Kind regards
Frosts customer experience team
Wonderful shopping experience!
Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery were equally as nice. They even held the furniture for us for several weeks. Lovely shop at Willington and professional staff who can’t do enough, the restaurant is lovely too. A great experience with lots of good old fashioned customer service 5* Thank you very much indeed. 😊
29 aprile 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave feedback on your recent experience with us. We are so pleased to see it was positive across all departments. We will happily pass this feedback along to the team. We look forward to welcoming you back again soon.
Kind regards,
Customer Experience Team
Helpful staff
Helpful staff. Great restaurant and excellent choice of garden & outdoor products. Always a pleasant experience visiting the store.
18 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Andrew,
Thank you for taking the time to share such a lovely review. Our Frosts team work diligently to ensure our customers leave us happy, so we will be glads to pass along your feedback to the team. We look forward to welcoming you back soon.
Kind regards,
Customer Experience Team
The best price for the item I could…
The best price for the item I could find, delivered when stated. Just need some warm weather so i can use it.
8 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon Alan,
Thank you for leaving us a great review, we do hope the weather improves and we can all start enjoying the outdoor spaces.
Kind regards
Frosts customer experience team
Great service
Garden Furniture department were very helpful and friendly. The delivery booking service was very efficient too. The two delivery men Luke & Matt were very helpful, friendly and efficient. Nothing was too much trouble for them.
2 aprile 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon, Linda,
Thank you for your review. We are pleased to see you had a positive experience with our fantastic team. Our Frosties take great pride in offering our customers a bespoke and friendly experience. We will pass along your lovely words to to the team.
Kind regards,
Customer Experience Team
A great experience from start to finish
A great experience from the lovely lass who dealt swiftly with the purchase of our lovely bench, to Head Office contacting me to agree delivery details & finally to the 2 great cheerful delivery gentleman Luke & Matt who were chirpy & efficient. All in all, brilliant service! We will be back!
19 aprile 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon, Linda,
Thank you for your lovely review. We are so pleased to see you had such a positive experience ordering your bench. We will happily pass along your kind words to everyone to helped! We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Fantastic experience …
All staff very helpful nothing is to much trouble.
Ordering within the store was very easy.
I had to change my delivery date after ordering, Michelle made it very easy.
10 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Mrs, Demello,
What a glowing review, we thank you kindly for taking the time to leave us such positive feedback. Our Frosties take such pride in helping our customers, and we are so proud of the team we've built. We will happily pass along your kind words to the relevant departments. We look forward to welcoming you back in future.
Kind regards,
Customer Experience Team
Two very nice young men delivered our…
Two very nice young men delivered our order right on the time we expected it .The compost had not been included but in no time at all they had been to fetch it for us so allwas good
Thank you all very much so appreciated. Joan Neale.
17 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Joan,
Thank you for leaving us feedback on your recent delivery experience. Our team take such pride in their work, it is great to hear that a mistake had been rectified immediately. Thank you for your understanding, we look forward to welcoming you back this summer!
Kind regards,
Customer Experience Team
Risposta di Frosts Garden Centre
Good afternoon, Will,
What a lovely review, on behalf of the entire team, we thank you for taking the time to leave such a positive review recognising all the hard work of the Frosts team. We look forward to welcoming you back to the centre this summer!
Kind regards,
Customer Experience Team
Kept informed about delivery
9 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Keith,
Thank you for you kind review. Our deliveries department work diligently to ensure our customers are well informed during their deliveries journey with us. We are happy to see this recognised. We will gladly pass this along to the team.
Kind regards,
Customer Experience Team
Patio furniture and Weber bbq
In store Alan in the furniture department was very knowledgeable and helpful regarding our outdoor table/chair and Weber BBQ enquiries. So good we purchased immediately.
Expecting a 6 week delivery we would delighted that all items arrived in 12 days and the delivery gents were both courteous and respectful our our new furniture and homes. Excellent service.
2 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Phil,
Thank you kindly for taking the time to leave us feedback on your recent experience with us. Alan is a wonderful member of the Frosts team, and we look forward to sending him this positive review.
Our deliveries team work very hard to ensure our customers are satisfied, so again, we look forward to passing along this positive feedback to them.
We hope you have a wonderful summer with your new garden furniture and BBQ.
Kind regards,
Customer Experience Team
Great service I was kept informed what…
Great service I was kept informed what time my item would be delivered, Happy customer
9 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Mrs Doran,
We are thrilled to see your recent shopping experience with us was positive from start to finish. We are so proud of the team for maintaining great communication with our customers throughout their shopping journey. We look forward to welcoming you back this summer!
Kind regards,
Customer Experience Team
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