Having visited the Cafe/ Eatery on previous weekends and having no problems we were expecting the usual level of food service. Unfortunately that didn’t happen. Upon taking our seats at an available... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My husband and I dined at the Frosts restaurant in Willington last week. We ordered the soup which, to my surprise, was the best soup I have ever tasted. Roasted peppers, onion and coconut soup which... Leggi di più
Visited sunday 09/03/2025 first time since frosts was taken over, found the main building was crammed, way too many clothes, and not enough room to browse, other customers bumping into us, we dont fe... Leggi di più
L'azienda ha risposto
I just wanted to say a huge thank you to Estelle and Samari and the chefs that looked after us for afternoon tea. It was my nephew Jack's birthday, who has autism, and my Dad's birthday, who has dem... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Informazioni di contatto
Newport Road, MK178UE, Milton Keynes, Regno Unito
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3,4
Nella media
842 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Having been overcharged for a number of…
Having been overcharged for a number of plants I purchased, I contacted customer services to request a refund. Advised I would need to take the plants back (50 mile round trip) to be given a refund! No response to my email to my question as to whether Frosts were prepared to cover the cost of my fuel for their mistake! I had provided a copy of my receipt and pictures of the plants and price tags on the plants…..radio silence!
29 marzo 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon,
We are sorry to learn that you are having trouble with your recent query. Leaving an email unanswered or rectified is not the intention of the customer experience team. Can we ask that you contact a member of the team on 01908 583511 or email in to enquiries@frostsgroup.com to get this enacted for you. We would never intend to overcharge a customer and not rectify the issue. We look forward to hearing from you so we can get the appropriate refund back to you asap.
Kind regards,
Customer Experience Team
Brilliant service very helpful speedy…
Brilliant service very helpful speedy delivery and very organised with our garden furniture. An exceptional garden centre would highly recommend
5 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Beverly,
We are so happy to see you had such a positive shopping experience with us. We hope you enjoy your furniture this summer!
Kind regards,
Customer Experience Team
Very helpful
Very helpful during the choice and purchase followed by prompt delivery with constant communication on progress.
5 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Ian,
Thank you for taking the time to leave us some feedback on your recent visit with us. We are so happy to see it was a positive one. We will gladly pass this along your kind words to the relevant departments. We look forward to welcoming you back soon.
Kind regards,
Customer Experience Team
Risposta di Frosts Garden Centre
Good afternoon, Ian,
Thank you for taking the time to leave us such lovely feedback. The Frosts team work very hard to ensure our customers are offered a nice variety of products when they shop with us, so we are very pleased you agree. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Everything from ordering to delivery…
Everything from ordering to delivery was perfect. Big thank you to the delivery team Luke and Matt who were friendly, on time and well organised, making sure my furniture arrived at the right place in the garden.
5 aprile 2024
Risposta di Frosts Garden Centre
Good afternoon, Sue,
We are so happy to see you had such a positive shopping experience with us. We hope you enjoy your furniture this summer!
Kind regards,
Customer Experience Team
Extremely Helpful Staff Assistance
My wife and I were looking to buy a particular piece of garden furniture that had been advertised in a Frosts catalogue at a significant price reduction, and visited first the Frosts at Woburn Sands. Sad to say, we wern't too impressed with what there was to look at, (once we managed to locate the garden furniture), nor at the limited staff assistance, so we went over to Frosts at Willington. What a difference! Easy to find the garden furniture, and when we couldn't find quite what we were looking for, a member of staff, Tom, who was assembling furniture with a colleague, immediately stopped what he was doing and the 2 of them went off to bring exactly what we wanted on a large trolley. Even more than that, they took it round to the checkout, and as we had more shopping to do, Tom told us to ask for him when we were ready to go, and he would come to help load the furniture into the car. Outstanding service from very helpful staff. Thank you Tom, and your colleague (sorry that this review is over a month late, but the furniture is assembled, & awaiting some decent weather to sit on it).
4 marzo 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave a review on your recent experience. We are thrilled to see you had such a positive experience, with the help from Tom, who is a wonderful member of the Frosts team. We will be sure to pass along these kind words. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Lovely plant selection ,helpful staff…
Lovely plant selection ,helpful staff and speedy delivery service
25 marzo 2024
Risposta di Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave such lovely feedback on our garden center. We are pleased to see you enjoy all that we have on offer, and the services we provide. We look forward to welcoming you back again soon.
Kind regards,
Customer Experience team
Sadly not the experience we were hoping…
Sadly not the experience we were hoping for.
Still waiting for the missing parts from our furniture delivery, despite numerous chases to both the salesperson and the customer services department. Given the price, we would have expected much more.
22 marzo 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon,
Thank you for taking the time to leave us a review, on this occasion I am sorry to see you are having trouble with your furniture order. Can we ask that you contact our customer experience team once more so we can rectify this issue for you. This is not the experience we expect our customers to have, so we would love the opportunity to locate the missing parts to your order. Our contact is 01908 583511.
Kind regards,
Customer Experience Team
Risposta di Frosts Garden Centre
Good afternoon, Lesley,
Thank you for taking the time to leave a review of your recent experience with us. We will pass along your positive feedback to our shipping team.
Kind regards,
Customer Experience Team
Excellent Professional Service
In store we were well looked after by a very polite and friendly salesperson. Everything about our purchase was explained extremely well. Delivery of our new garden furniture was quick and the delivery people were helpful and polite. I couldn’t fault any part of our experience with Frosts Woburn Sands.
27 marzo 2024
Risposta di Frosts Garden Centre
Good morning Gillian,
Thank you for your review of your shopping and delivery experience with Frosts, we are pleased you were happy with your service.
Kind regards
Frosts customer experience team
Delivered on time at the time they said…
Delivered on time at the time they said and unwrapped delivery and placed in garage as requested
27 marzo 2024
Risposta di Frosts Garden Centre
Good afternoon John,
Thank you for sharing your review of your delivery.
Kind regards
Frosts customer experience team
Very helpful with well informed staff
27 marzo 2024
Risposta di Frosts Garden Centre
Good afternoon Mr Pither,
Thank you for your review, we hope you will be back to shop with us again soon.
Kind regards
Frosts customer experience team
Delivery on time
Delivery was on time. Thank you to Luke and Matt for your help in taking away all packaging. Both happy and friendly young men, which was a pleasure to see these days
Love the garden furniture, just the table to assemble and wait for the sun to come
3 aprile 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good afternoon Mrs Boittier,
Thank you for taking the time to leave us a review following your delivery. We hope the bad weather passes and you can enjoy your garden furniture.
Kind regards
Frosts customer experience team
Accommodated two trees on one delivery
Accommodated two trees on one delivery, good price, sales experience good and the member of staff (Justin) was very helpful. Similarly with Russ and Tom who delivered the trees, and Michelle who arranged the delivery - they arrived when they said they would. Very pleased and would buy again. Thank you.
19 marzo 2024
Risposta di Frosts Garden Centre
Good afternoon Chris,
Thank you for sharing your review. We love getting the positive feedback about our team and service.
Kind regards
Frosts customer experience team
Exemplary service
From placing the order to the delivery every member of staff could not have been more helpful and efficient.
20 marzo 2024
Risposta di Frosts Garden Centre
Good morning Anne,
Thank you for this wonderful review, we are so pleased you were pleased with the service you received.
Kind regards
Frosts customer experience team
First class
If only all deliveries were as trouble free as this one! Excellent service from Frosts and excellent communication throughout. My new garden furniture turned up on time and was delivered by two very friendly guys, Luke and Ben :)
Thank you!!
27 marzo 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good morning Pippa,
Thank you for sharing your review of your delivery service. We will make sure Luke and Ben are aware of your kind comments.
Kind regards
Frosts customer experience team
Choices for Coeliac people.
I visit Frosts Garden Centres on a regular basis. While I enjoy the experience, I am Coeliac, and have to say I am disappointed at the lack of choice in the Cafe. The same flavour of gateau is so disappointing. There are lots of us, please try and give us better choices, who knows we might even buy something!!
25 marzo 2024
Non scritta su invito
Risposta di Frosts Garden Centre
Good morning John,
Thank you for your feedback and review. We will make sure this is passed on to our restaurant team so they are aware. We do hope to welcome you back again.
Kind regards
Frosts customer experience team
Very helpful staff and friendly
Very helpful staff and friendly. Couldn’t do enough to help. Thank you.
13 marzo 2024
Risposta di Frosts Garden Centre
Good morning Fiona,
Thank you for taking the time to leave us a review, we hope you will visit us again in the future.
Kind regards
Frosts customer experience team
The staff was very helpful and kind…
The staff was very helpful and kind from the time of choosing the plants in the shop to the delivery of the plants at my home address. I also had a request over the phone and they found out everything for me and came back to me. The service I received was outstanding and I am very happy with the quality of the plants. I always like to come back to the Frost Garden Centre in Woburn Sands.
8 marzo 2024
Risposta di Frosts Garden Centre
Good morning Silvia,
Thank you for sharing your wonderful review of our delivery service and staff knowledge. We hope you are enjoying your new plants.
Kind regards
Frosts customer experience team
Excellent service
Excellent service. Date of delivery agreed and the day before, a 1 hour time slot was given. Luke and Russ delivered our new BBQ to where we wanted it stored. We are very pleased with the service although we haven't opened the package yet to check the contents.
14 marzo 2024
Risposta di Frosts Garden Centre
Good afternoon, Christine,
Thank you kindly for the wonderful review. We are so happy that your experience was a positive one. We will relay you kind words, and look forward to delivering to you again in the future!
Kind regards,
Customer Experience Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.