Frank Mobile Recensioni 

551
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Honestly, such an unexpectedly good experience! I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the suppo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.

L'azienda ha risposto

Valutata 5 stelle su 5

I don’t usually leave reviews but Frank definitely deserves one. I purchased two refurbished iPhone 15 Pros in Prime condition—one for myself and one for my partner. The phones arrived in just 2 days... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

551 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,6

Tutte le recensioni

(551)

68 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Phone only lasted 12 mohnths

Exactly 2 weeks after my 12 month warranty expired, the battery on my iphone 14 started running down so quickly that's it's virtually useless unless I can keep it charging constantly. I contacted Frank Mobile customer service & they advised that as the warranty had expired, there was nothing they could do. What a waste of money.

15 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fast service

Fast service, item in as new condition (as described) Works very well. Top marks.

29 giugno 2026
Non scritta su invito
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Risposta di Frank Mobile

Thank you for taking the time to leave a 5-star review. We are glad that our fast service and the "as new" condition met your expectations. We appreciate your business!

Valutata 5 stelle su 5

Great experience

Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and the battery was 100%, I received a response very quickly and they sorted the issue out straight away, with no problem. I highly recommend them.

8 luglio 2026
Non scritta su invito
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Risposta di Frank Mobile

Thanks for the review! We're so glad you were happy with the 100% battery health and your overall experience. We're pleased our customer service team was able to get that scratch issue sorted out for you quickly. Enjoy your iPhone!

Valutata 5 stelle su 5

Very happy with purchase

Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.

22 giugno 2026
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Risposta di Frank Mobile

Thanks for the great feedback! We're so pleased the phone arrived fast and met your expectations visually. We appreciate your support and hope the new device serves you well!

Valutata 5 stelle su 5

Quick and quality

I love that I can get a decent second hand phone, inexpensive, great condition and soooo quickly!

22 giugno 2026
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Risposta di Frank Mobile

Thank you so much for the 5-star review! We pride ourselves on making sure you get a top-quality phone quickly and without breaking the bank. Enjoy your new device!

Valutata 5 stelle su 5

VOW vaat a deal man

VOW vaat a deal man, very very gooding

I gotting a iphone 14 pro max, and it was very veyr gooding. Like VOW how amazing. no i am so proud. Which betta found this store. I am so happy. I am going to celebrate vith butter chicken, naan and samosa and lots of good curry. it is so very gooding, VOW. Do you want curry and naan sent to u. Tell me bro. VERY VERY VERY GOODING

2 luglio 2026
Non scritta su invito
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Risposta di Frank Mobile

Thank you for such a wonderful and heartwarming review. Knowing how happy you are with your iPhone 14 Pro Max makes all our hard work worthwhile. Have a brilliant time celebrating with your curry feast!

Valutata 5 stelle su 5

Excellent service Quick delivery Very…

Excellent service Quick delivery Very happy with the phone

19 giugno 2026
Non scritta su invito
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Risposta di Frank Mobile

Thank you for taking the time to leave such a kind review. We appreciate your feedback regarding our quick delivery and service. Please let us know if you ever need anything else.

Valutata 4 stelle su 5

Dispatch & Delivery after ordering…

Dispatch & Delivery after ordering could have been faster, other than that all good.👍

15 giugno 2026
Non scritta su invito
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Risposta di Frank Mobile

Thanks for the 4 stars! We appreciate the feedback about dispatch and delivery times—we're always looking for ways to speed things up. Glad to hear everything else was all good with your order!

Valutata 5 stelle su 5

Amazing service

Honestly, such an unexpectedly good experience!
I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the support and service was stellar the whole way.
I’ve recommended Frank to all my friends, I think two of whom have already bought as well!

22 maggio 2026
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Risposta di Frank Mobile

Thank you for the 5-star review. We pride ourselves on flexible, high-quality service across our brands, and we’re glad Frank Mobile looked after you so well through the whole process. We appreciate the support!

Valutata 5 stelle su 5

A proper 'dealership' for used phones

I am OK with second hand items. It just means that I am fully accountable for checking what I am going to buy and happy with the quality before I pay for it.

Second hand smartphones, though, can be challenging as there is only so much I can check as a non tech savvy person with limited tools to check a phone. "Refurbished" smartphones imply that they've been checked. There are plenty of refurbished phones on the internet for sale on marketplaces. But who checks them? What is being checked? What tools do they use? What is the criteria? Can I trust that check at all?

Well, that's where Frank, in my opinion, answers all these questions and, importantly, giving assurance of the high quality checks and ultimately the quality of the refurbished phones, they offer 12 months warranty. This is it for me. This is like a proper car dealership that sells second hand cars: checks them, repairs them and sells them in good condition giving 12 months warranty. Nothing wrong with that.

Just as there are many car dealerships, there seem to be many sellers of refurbished smartphones. Although, they all sell on marketplaces. While Frank has its own "dealership" so to speak, which appeals to me more: it is more direct customer service, more transparency hence more trust, slightly lower prices due to bypassing the "middleman" fees of marketplaces.

Thanks for what you do guys.

15 giugno 2026
Non scritta su invito
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Risposta di Frank Mobile

Thank you for taking the time to leave such a thoughtful review. Transparency and trust are everything to us, which is why we handle all our own testing and back it up with a 12-month warranty. Thanks for choosing to buy directly from us!

Valutata 5 stelle su 5

My second iphone purchase from Frank.

The iphone 14 Pro was just what I needed. It was received in Prime condition and continues to work very well.
The delivery was prompt and packaging secure.

I have not experienced any issues at all, and recommend Frank Mobile for an uncomplicated and reliable process.

22 maggio 2026
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Risposta di Frank Mobile

Thank you so much for choosing us for your second iPhone purchase! We are glad to hear your iPhone 14 Pro arrived in prime condition and is working perfectly for you. Thanks for the wonderful recommendation!

Valutata 5 stelle su 5

Samsung S23FE

Very happy with the quality of my new phone and their delivery was very fast

2 giugno 2026
Non scritta su invito
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Risposta di Frank Mobile

Thank you so much for the 5 stars! We are glad you are very happy with the quality of your Samsung S23FE and that our delivery was nice and fast. Enjoy your new phone!

Valutata 5 stelle su 5

Repeat customer

This is my second iPhone purchase with Frank Mobile and both experiences have been positive. Both phones were in excellent condition and battery at 100% cycle. The value is very competitive in comparison to a new phone and I would definitely go this avenue again in the future.

22 maggio 2026
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Risposta di Frank Mobile

Thank you so much for the 5 stars! We are glad both of your iPhone purchases with Frank Mobile have been such positive experiences. Scoring 100% battery health on both is a massive win, and we really appreciate your ongoing support!

Valutata 5 stelle su 5

Good value and easy purchase

I bought the phone for my husband. He is very happy with it. Purchasing was quick and easy and the phone is good value.

25 maggio 2026
Non scritta su invito
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Risposta di Frank Mobile

Thank you for the feedback. We are glad you found the phone to be good value and that it has hit the mark for your husband. Hope to see you again next time you need an upgrade. Cheers!

Valutata 5 stelle su 5

Laptop is excellent and as described…

Laptop is excellent and as described and arrived promptly without any issues.

22 maggio 2026
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Risposta di Frank Mobile

Thanks for the wonderful review! Knowing we hit the mark with both the description and fast delivery is exactly what we love to hear. Enjoy the laptop!

Valutata 5 stelle su 5

F WORDS IS ALL I HAVE

Fast, Friendly, Fantastic and Fabulous!
It's all the Faultless F words that make FRANK MOBILE First class.
Their products are fawless.
And their customer service is simply Finesse.

20 maggio 2026
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Risposta di Frank Mobile

Thank you for taking the time to leave such a positive review. We appreciate your kind words about our prompt service and product quality. We hope you continue to enjoy your new device!

Valutata 5 stelle su 5

Outstanding experience

Ordered Monday night and delivered Thursday. Came in an appropriate size box neatly packaged. Exactly as described and it works perfectly. I am completely delighted.

20 maggio 2026
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Risposta di Frank Mobile

hank you so much for the outstanding 5-star review. We are absolutely delighted to hear that your order arrived quickly, safely, and works perfectly. Enjoy your new device!

Valutata 5 stelle su 5

My next Frank mobile hone.

Quick express delivery and product was very good and as described.

20 maggio 2026
Non scritta su invito
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Risposta di Frank Mobile

Thanks for the awesome feedback! Great to hear you got your phone fast and that you're happy with it. Cheers for choosing Frank Mobile!

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