Very fast and positive response to a small problem I found with the phone I purchased. I would recommend Frank Mobile to others for good quality customer service. Thank you.
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Great experience but I bought a Prime condition IPhone that I realised after delivery had a scratch across the screen and I expected Prime condition so I was disappointed. I had no other issues and th... Leggi di più
L'azienda ha risposto
Honestly, such an unexpectedly good experience! I bought a few phones to test return some that I didn’t like, and use the credit to buy something else. So a fairly complex interaction but the suppo... Leggi di più
L'azienda ha risposto
Fast delivery and phone exactly as described. It appears as new. The battery life isn’t stunning but that may well be a feature of this particular model.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Premium Refurbished iPhones 🚀 Why? Eighty percent of the carbon footprint of a smartphone occurs during production. When you buy refurb ... there is no production. Better for the planet 🌏 Better for your wallet. Frankly, it just makes sense!
Informazioni di contatto
Little Collins Street , 3004, Melbourne, Australia
- 1300 882 674
- befrank@frankmobile.com.au
- frankmobile.com.au
4,6
Eccellente
552 recensioni
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Quick and easy
Purchasing process is straight forward and the phone was delivered within a couple of days. Happy repeat customer.
19 novembre 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Peter,
Thank you so much for your five-star review and for being a happy repeat customer—we greatly appreciate your loyalty!
It's wonderful to hear that you found the purchasing process straight forward and that your phone was delivered so quickly.
We look forward to helping you out again next time you need a new phone!
Returned mobile
The phone I received was faulty but on the plus side you did get in touch quickly phone sent back and received money back quite quickly as well.
Was bit disappointed the phone was faulty.
Still looking.
14 novembre 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Carol,
Thank you for your feedback. We’re sorry to hear that the phone was faulty, but we’re glad the return process and refund were smooth for you. We completely understand your disappointment and hope your next purchase with us will be a much better experience. If you’d like, we’d be happy to help you find another phone that meets your needs.
Impressed with Pricing and Quality
I recently ordered two iPhones, a 14 Pro and a 14 Pro Max, from Frank Mobile. The prices were very competitive, and both devices arrived on time and in excellent condition. Overall, the experience was smooth and reliable, and I wouldn’t hesitate to buy from them again.
8 novembre 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Eddie,
Thank you for sharing your experience! We’re so glad to hear that your iPhones arrived on time and in excellent condition, and that you were happy with our pricing. We really appreciate your support and look forward to serving you again in the future!
Customer service excellent for returning item
Great customer service in regards to initial purchase which had a battery not able to hold charge. Fully explained refund process as well as assisting with questions along the way. New purchase has been a great success. Feel confident with purchasing from Frank Mobile again.
7 novembre 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Wendy,
Thank you so much for your kind words! We’re glad to hear that your experience with both the return and your new purchase was smooth. It’s wonderful to know you feel confident buying from Frank Mobile again—we really appreciate your support!
Phone in great working condition
Phone in great working condition and super fast delivery!! Very happy with my new Iphone 17pro
10 novembre 2025
Non scritta su invito
Risposta di Frank Mobile
Thanks for your five-star review! We're pleased that you are very happy with your new iPhone 17 Pro and that you found the delivery super fast. We appreciate you choosing us!
Fast shipping and excellent refurbed…
Fast shipping and excellent refurbed iphone
23 ottobre 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Brodie,
Thank you for the five-star review.
We're delighted to hear that you were impressed with the fast shipping and the excellent refurbished iPhone. We appreciate your business!
Excellent phone
Excellent phone - I ordered a mint condition phone and you can barely tell it has been used before. Very easy website to navigate and quick delivery.
17 ottobre 2025
Non scritta su invito
Risposta di Frank Mobile
Thank you for this review! Making the shopping process simple and providing quick delivery are top priorities for us. We're thrilled you're so happy with the excellent phone and that its mint condition exceeded your expectations.
The phone was in perfect condition as…
The phone was in perfect condition as described. It also arrived quickly.
15 ottobre 2025
Risposta di Frank Mobile
We really appreciate you taking the time to leave us a 5-star review! It's great to know the phone was in perfect condition as described, and that it arrived quickly for you. Thanks again for your support!
Franks marine mobile
Franks marine mobile
I would recommend him
as he did a excellent job on
My electrics for my boat
Jill
12 luglio 2025
Non scritta su invito
Risposta di Frank Mobile
Thank you for your review, Jill! We appreciate your recommendation.
Recommend
Recommend. Got a iPhone 13 Mini 512GB a week ago from Franks Mobiles and phone works Fantastically. Fast delivery. At a good value for money. No complains from me. 10 out of 10.
10 luglio 2025
Non scritta su invito
Risposta di Frank Mobile
It's fantastic to read that your iPhone 13 Mini 512GB arrived quickly and is still working fantastically for you.
Providing great value for money and a perfect device is what we aim for, and we truly appreciate your 10 out of 10 recommendation. Thank you for choosing Frank Mobile!
Frank Mobile Review – Disappointed by Product Quality and Customer Service
I recently ordered what I believed was an iPhone 15 Pro from Frank Mobile, only to discover upon arrival that it was actually an iPhone 15. After reviewing my order, I realised that the error was on my part, which I was willing to acknowledge. However, I was also surprised to find that the phone—advertised as being in “Prime” condition—arrived with a fairly deep scratch on one corner of the frame and a smaller one on the other. It certainly did not match the description of a high-grade, near-new device.
I contacted Frank Mobile to explain both the mistake in my order and the condition of the phone, hoping for a more flexible or understanding response—particularly given the circumstances. Instead, I was told I could return the phone but would be charged a $30 restocking fee, with no acknowledgment of the condition issue or offer to exchange for the correct model.
While the refund was processed within a reasonable timeframe, it was minus the $30 fee. In the end, I’m left unsure of the overall quality of Frank Mobile’s “Prime” phones, and found the customer service to be rigid, transactional, and lacking in genuine support or care.
This experience has left me hesitant to purchase from Frank Mobile again or recommend them to others.
26 giugno 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Robert,
We sincerely apologise for the disappointing experience you had with Frank Mobile.
Regarding the condition: We are truly sorry the phone, advertised in our "Prime" condition, arrived with scratches that did not meet your expectations. This is a clear failure in our final quality inspection, and we regret this error immensely.
Regarding the return and fee: We understand your frustration regarding the $30 restocking fee. As you acknowledged the error in ordering the incorrect model, the return was processed under our "Change of Mind" policy, which typically includes a fee to cover shipping and processing costs. While we are disappointed that the phone's condition was not as advertised, the fee in this case was applied because the primary reason for the return was the initial order mistake (iPhone 15 instead of the Pro).
We apologise that our communication was not clearer at the time, leading you to feel our service was rigid. We value your feedback and are constantly working to improve our quality control and support processes.
If you require any further assistance, or wish to discuss this specific order, please contact us directly at befrank@frankmobile.com.au.
Why bother?
I ordered a phone from Frank 2 years ago. I went for top of the range condition which was mint at the time.
Within a month, the battery capacity was already at 86%. Granted, when I first received the phone it was at 90%. This still was still underwhelming as I had gone for top of the range ‘mint’ offering (they didn’t have the prime offering back then).
In that same time period, the charging port began failing. Firstly, it would randomly stop charging, leading to me unplugging and plugging an assortment of charge cables back in repeatedly until the phone ‘recognised’ the cable. Eventually, this turned into a notice which said liquid was detected within, which actually worked out better because when this notice appears - you have an option to override it, in case of emergency. Nonetheless, I contacted Frank to see what could be done. To be fair, they were quite pleasant and offered me a swap out. The issue I had with this was that I took on all responsibility for damages in transport or if it got wet during transport (considering my phone was displaying liquid within I thought this could be an easy cop out for Frank) plus I’d be without a phone for the 3 days freight there and 3 days freight back to me.
I came to the conclusion that given the risk involved and the time I’d be without a phone, I was better off getting my charging port replaced at a local shop. Yet, it was seriously underwhelming having ordered the best condition phone from Frank and having 2 major issues within a month of purchase.
It’s now time for me to buy another phone and needless to say, I won’t be going back to Frank. I’ll be going to my local shop where I can see the battery health life % prior to sale and take it back without any risk or delay if something goes wrong.
It raises a question, why bother purchasing from Frank in the first place?
3 luglio 2024
Non scritta su invito
Risposta di Frank Mobile
We sincerely apologise for the extremely disappointing experience you described. We are very sorry that the phone you received did not meet the "mint" standard you expected.
We appreciate you taking the time to share your feedback as it helps us continually review and improve our quality control and customer service processes.
If you have any remaining questions or concerns regarding this past order, please reach out to us directly at befrank@frankmobile.com.au.
quiet clearly dont quality check
quiet clearly dont quality check. I purchased a pixel 8 pro the phone arrived quickly but!!! The touch screen doesn't work the wifi doesn't work, the phone is not fit for purpose.
I sent that phone back for a refund and that's when the fun starts. The phone arrived back into Frank Mobiles PO Box on Wednesday morning.. I am still currently waiting for a confirmation of a refund.
Aviod all the hassle and us Reebelo instead
29 maggio 2025
Non scritta su invito
Risposta di Frank Mobile
Thank you for your honest feedback. We are truly sorry that the phone you received did not meet your expectations and clearly failed our quality assurance process. We also apologise for the stress and delay you experienced while waiting for confirmation of your refund.
We constantly work to improve our checking procedures. If you have any remaining questions about this specific order or the refund process, please email us directly at befrank@frankmobile.com.au.
Can't contact the company other than…
Can't contact the company other than via email
Send a faulty phone
22 maggio 2025
Non scritta su invito
Risposta di Frank Mobile
Hi Roxan,
Thank you for sharing your feedback, even though it reflects a negative experience. We are sorry to hear you received a faulty phone and that you struggled to reach us.
We can confirm that a full refund was processed for this order once the issue was brought to our attention. We want to assure all our customers that we handle warranty claims by email to make sure everything is properly documented and tracked from start to finish. This system allows our team to review all details, photos, and receipts in one place and ensure your claim is processed as smoothly as possible.
We are committed to making things right when an issue occurs, and we appreciate your business.
great phone fast delivery
19 marzo 2025
Non scritta su invito
Risposta di Frank Mobile
Hi there! Thanks for the great feedback! We're glad you're happy with the phone and the fast delivery. Enjoy your new device!
Very responsive and helpful
Very responsive and helpful. I purchased a refurbished Samsung S23. It arrived within days, but I returned it under the Change of Mind policy. There was no delay in assisting me with the return, no hassle and I was refunded promptly, in full. I would recommend Frank Mobile for honesty and fairness.
19 febbraio 2025
Non scritta su invito
Risposta di Frank Mobile
Thanks so much for sharing your experience! 😊 We're thrilled to hear the return process was smooth and hassle-free. Honesty and fairness are what we aim for, and it's great to know we delivered. We appreciate your recommendation and hope to assist you again in the future—whether you're buying or just exploring your options!
Beyond expectation. Thanks Frank!!!
I don’t usually leave reviews but Frank definitely deserves one. I purchased two refurbished iPhone 15 Pros in Prime condition—one for myself and one for my partner. The phones arrived in just 2 days and were very well packaged. My partner’s phone came with 99% battery health, and mine with 96%. It's been 2 months and both our phones are working perfectly. Frank’s customer service team was amazing, they responded super quick to my invoice request. Highly recommended.
12 dicembre 2024
Non scritta su invito
Risposta di Frank Mobile
Thank you so much for your thoughtful review! We’re delighted to hear that both iPhone 15 Pros arrived quickly and in great condition. It’s fantastic that they’re both performing well after two months. We're glad Frank and the customer service team were able to assist you so promptly. Your recommendation means a lot to us, and we truly appreciate your feedback!
Good product and amazing service
The phone arrived in good condition and well packaged. It arrived pretty quickly as well.
Their support team is also very responsive.
I requested an invoice and I received it right after calling them
23 gennaio 2025
Non scritta su invito
Risposta di Frank Mobile
Thank you for sharing your experience! We're thrilled to hear the phone arrived in good condition and was well packaged. It's great to know that our support team was responsive and able to assist you with the invoice quickly. We appreciate your feedback and look forward to serving you again!
Frank Mobile is a very great service
Frank Mobile is a very great service. They delivered what they said on website. Immaculate condition and great price
13 gennaio 2025
Non scritta su invito
Risposta di Frank Mobile
Thank you for your feedback! We're thrilled to hear you had a great experience with Frank Mobile. Delivering exactly as promised, with top-notch condition and competitive pricing, is what we strive for. We appreciate your support and hope to serve you again soon! 😊
Bought their "Mint" condition phone and…
Bought their "Mint" condition phone and it arrived looking as-new. There were no visible marks or scratches, and the battery health was at 91% as promised. I wouldn't have known this was a refurbished phone if you hadn't told me.
The shipping experience was slightly less than ideal since we're talking AusPost here - took a lot longer than expected. I wish I could get this shipped via Amazon...
The 4-star rating is because I tried calling them multiple times as I did not receive an invoice with the phone and no one ever answers their phone. They responded over email and sent it to me without any issue, but the lack of phone support, especially considering their phone is on their website is concerning. I have a feeling that if anything goes wrong with the phone, the warranty process will also be a headache so while I hope this won't be an issue, I am being cautious due to the lack of phone support.
10 gennaio 2025
Non scritta su invito
Risposta di Frank Mobile
Thank you for your detailed feedback! We're thrilled to hear you were pleased with the "Mint" condition of your phone — it’s great to know it exceeded your expectations in appearance and performance.
We sincerely apologize for the delay with shipping and the inconvenience caused by the lack of phone support. While we strive to provide prompt email responses, we understand the importance of accessible phone support and will work on improving this aspect of our service.
If there’s anything further we can do to address your concerns or enhance your experience, please don’t hesitate to reach out. We appreciate your understanding and thank you for choosing us!
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