I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Leggi di più
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Scopri cosa dicono le persone
I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Leggi di più
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Leggi di più
L'azienda ha risposto
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali da pavimentazione
- Fornitore di pavimentazioni in legno e laminato
- Grossista di mobili
- Negozio di arredi e di design d'interni
- Negozio di articoli per il rinnovamento della casa
- Negozio di tappeti e moquette
Scritti dall'azienda
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Informazioni di contatto
Unit 9 Newbury Works , BA3 5RX, Coleford , Regno Unito
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Eccellente
220 recensioni
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Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I ordered a free sample of LVT…
I ordered a free sample of LVT flooring, an email was recieved to say it had been processed and would be with me in 5 working days. After 7 days I had not recieved the sample, I sent an email but had no reply. After 10 days I called twice but there was no answer so I left a message to call me back but still no reply.
Safe to say that Frankly flooring will not be getting an order from me and I am purchasing the exact same floor from another supplier!! Disgusting customer service!
5 novembre 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
I'm sorry to hear the samples you'd requested hadn't arrived and you didn't receive a call back. Can you confirm for me the date you left your message if you can recall, so I can look into where we went wrong and implement changes so we can improve moving forward? Kindest regards, Millie
Prompt delivery at best price didn't …
Prompt delivery at best price didn't write a review until tiles laid today. Look very goof
15 novembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your review. I'm happy to hear we offered you competitive prices and that the flooring has gone down without issues. Kindest regards, Millie
Risposta di FranklyFlooring&Furniture
Thank you for taking the time to provide feedback. I'm pleased you liked the product and that we could get this to you quickly. Kindest regards, Millie
Everyone in the office was very…
Everyone in the office was very helpful. I had a problem paying for the lvt through their website,it got sorted fine and everything was delivered on time.
22 ottobre 2025
Risposta di FranklyFlooring&Furniture
I'm glad to hear we were able to get your payment processed and your order was delivered within the agreed timescales. Kindest regards, Millie
item as described
item as described. excellent price good communications and fast delivery. thank you.
16 ottobre 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your feedback. I'm pleased to hear you were impressed with our communication and the speed of delivery. Kindest regards, Millie
Great company
Great value, smooth transaction and excellent customer service. Highly recommended.
Cheers
Jez
5 novembre 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your kind words! We're delighted to hear you found great value, a smooth ordering experience, and excellent customer service. Your recommendation means a lot to us — we really appreciate your support
Risposta di FranklyFlooring&Furniture
Thank you for your feedback! We're so glad to hear the process went smoothly and that your delivery arrived even sooner than expected. We really appreciate you choosing us.
Simon gave me good advice on product
Simon gave me good advice on product. Very good customer service and very helpful and reassuring when I was panicking that I had ordered the wrong item. Simon was right of course
6 ottobre 2025
Risposta di FranklyFlooring&Furniture
This is amazing feedback, thank you Denise. Simon has over 20 years industry knowledge and always happy to put that knowledge to helping customers get the best flooring outcome.
Kindest regards
Millie
Risposta di FranklyFlooring&Furniture
I'm glad to hear our customer service stood out for you, Diana. Thank you for taking the time to provide this feedback.
Kindest regards
Millie
Very helpful people and the best price…
Very helpful people and the best price on the internet.
The floor looks amazing
Thanks
2 ottobre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your glowing review. I'm happy to hear the flooring looks amazing and that we provided it at a good price.
kindest regards
Millie
Very competitive pricing and very…
Very competitive pricing and very helpful staff (Millie was brilliant)!
7 ottobre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your lovely feedback, Pam. Hope you had a lovely time at the wedding after popping to us
Kindest regards
Millie
Very speedy delivery and couldn't have…
Very speedy delivery and couldn't have been more helpful when I needed to get an order placed and delivered asap! Also best price I found online.
7 ottobre 2025
Risposta di FranklyFlooring&Furniture
Wow, great feedback Debbie and very much appreciated. I'm glad you had such a positive experience with us!
Kindest regards
Millie
Excellent communication and fast…
Excellent communication and fast delivery of Karndean vinyl tiles.
Thanks
26 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your feedback Lee, I'm glad our communication was excellent for you. Always appreciate feedback on our service.
Kindest regards
Millie
Competitive priced flooring and great service!
The ordering process was very easy and I was kept informed all of the way. The flooring arrived exactly when they said it would. The price of the flooring was competitive and it has transformed our hallway and downstairs cloakroom. Would definitely use Frankly Flooring again. Thank you
23 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your lovely feedback! We're thrilled to hear that your ordering experience was smooth from start to finish and that your new flooring arrived exactly as planned. It’s great to know you’re happy with both the price and the transformation in your home — your hallway and cloakroom must look fantastic! We really appreciate your recommendation and look forward to helping you again in the future.
Good experience all round.
Good range of products, simple to use website, delivery driver very helpful, good experience all round.
10 ottobre 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your great feedback! We're so glad to hear you found our website easy to use and that you were happy with the range of products available. It’s also wonderful to know the delivery driver was helpful — we’re thrilled you had a positive experience all round. Thanks for choosing Frankly Flooring!
Highly recommended
Great prices, great service and efficient delivery. Staff were very helpful and communication was good at every stage.
22 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your wonderful feedback! We're so pleased to hear you were happy with our prices, service, and efficient delivery. It’s great to know our team’s communication and support made the process smooth from start to finish. We really appreciate your kind words and your support of Frankly Flooring!
Delivered with no issues
Delivered with no issues. Quality of flooring top notch. Very nice.
28 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your kind feedback! We’re delighted to hear that your flooring arrived without any issues and that you’re happy with the quality. We take pride in offering top-notch products and service — enjoy your new floors!
You judge a company on how they deal…
You judge a company on how they deal with problems. We had an issue with delivery but thanks to Tyler it was sorted quickly and effectively before it became a problem. Thank you.
18 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for sharing your experience! We completely agree — how a company handles challenges really matters. We’re glad Tyler was able to resolve the delivery issue quickly and ensure everything went smoothly in the end. We truly appreciate your patience and understanding, and we’re thrilled you’re happy with the outcome!
This one trusted 👍
21 settembre 2025
Risposta di FranklyFlooring&Furniture
Thanks so much for your trust and support!
Great price
Great price, helpful services and speedy delivery. Flooring came a scheduled no issues would use again without hesitation.
15 settembre 2025
Risposta di FranklyFlooring&Furniture
Thanks so much for your great feedback! We’re really happy to hear you found our prices fair, our team helpful, and your delivery smooth and on schedule. It’s great to know you’d choose us again — we really appreciate your trust and support!
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