I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Leggi di più
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Leggi di più
L'azienda ha risposto
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali da pavimentazione
- Fornitore di pavimentazioni in legno e laminato
- Grossista di mobili
- Negozio di arredi e di design d'interni
- Negozio di articoli per il rinnovamento della casa
- Negozio di tappeti e moquette
Scritti dall'azienda
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Informazioni di contatto
Unit 9 Newbury Works , BA3 5RX, Coleford , Regno Unito
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Eccellente
220 recensioni
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Fantastic deal on my lvt
7 settembre 2025
Risposta di FranklyFlooring&Furniture
Thanks for the great feedback! We’re thrilled you found a fantastic deal on your LVT — enjoy your new flooring!
Really helpful on the phone which…
Really helpful on the phone which allowed me to order in confidence online .
7 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your kind words! We're so glad our team could help over the phone and make your online order experience smooth and confident. We really appreciate you choosing us!
Really good service and would highly…
Really good service and would highly recommend. I got a great price as the Karndean was on discount cheaper than anywhere else.
4 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're so pleased you were happy with our service and that you found such a great deal on your Karndean flooring. We really appreciate your recommendation and hope you enjoy your new floors!
Very helpful and excellent service
Very helpful in advising me the correct amount of flooring to order. A quick and clear response to my question. The order was delivered on time and was exactly what I required. Excellent service.
10 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for taking the time to share your experience! We're so glad we could help you calculate the right amount of flooring and provide quick, clear support. It’s great to hear everything arrived on time and met your expectations — we really appreciate your kind words!
Kept informed of delivery dates and…
Kept informed of delivery dates and very speedy delivery from ordering. Defo recommend
10 settembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your lovely feedback! We're so glad you were kept up to date and that your delivery arrived quickly. It’s great to hear you’d recommend us — we really appreciate your support!
Millie and the team were great at…
Millie and the team were great at arranging a pickup and keeping me posted on a delivery. They went over and above and the flooring was priced very competitively. I do recommend frankly flooring.
22 agosto 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your kind words! Millie and the team will be thrilled to hear your feedback. We're delighted everything went smoothly with your pickup and delivery, and that you found our pricing competitive. We really appreciate your recommendation and your support of Frankly Flooring!
Good price and helpful customer service…
Good price and helpful customer service with Tyler.
Unfortunate, they didn't have the product I was looking for and I had to choose something different; I have also encountered a problem with the delivery, as a pack of planks was damaged.
20 agosto 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your honest feedback! We're glad to hear you found our pricing competitive and that Tyler was able to assist you. We're sorry the original product wasn’t available and that one of your packs arrived damaged.
Great service from a great team
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch.
Millie was in touch soon after the order was placed. She confirmed stock quantity and the estimated date of delivery. I was astonished when the package arrived two days earlier than expected, so they must have really worked hard in dispatch.
Thanks for making the entire process so simple.
19 agosto 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you so much for taking the time to share your experience! We're delighted to hear you were impressed not only with our competitive pricing but also with the service you received throughout the process. Millie will be so pleased to know her communication and care made a difference. We’re thrilled your order arrived earlier than expected — it’s great to know our dispatch team’s efforts are appreciated. Enjoy your new Karndean flooring, and thank you for choosing Frankly Flooring!
Genuine trader at fair prices
Easy to order on line kept me updated with progress to despatch and courier tracking easy to follow. Courier delivery great offered to drop at convenient place on driveway.
6 agosto 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your great feedback! We’re so pleased to hear that ordering online was easy and that you found our delivery updates and tracking straightforward. It’s also lovely to know the courier provided a helpful service. We really appreciate you taking the time to share your experience!
Best price and excellent service
Best price and excellent service, delivered on time and to ensure I had ordered the correct carpet, sent a sample!!
26 agosto 2025
Risposta di FranklyFlooring&Furniture
Thank you for your kind feedback! We're so glad to hear you were happy with the price and service. It’s great that the sample helped confirm your choice — we always want to make sure our customers order exactly what they need. We appreciate your support and hope you love your new carpet!
Ordered 2 weeks ago
Ordered 2 weeks ago, still hasn’t turned up. Caused me to mess about the tradesman who is laying it.No info on when I can expect my order. Not impressed.
UPDATE. 06/09/25
Was told by frankly flooring the flooring was at Gatwick and I had to go and get it myself. Having to take time off work to do this due to their opening hours and a 2.5 hour trip to collect it I was told by parcel force that they refused to send it to me as the supplier hadn’t paid the correct fee for the weight of the order. Have tried to seek some compensation from them they refunded me £19.99 Which is a laughing stock but other than that couldn’t seem to care in the slightest.
Awful customer service to be totally honest.
22 agosto 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
We’re very sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to deliver. It sounds like there was a breakdown in communication between ourselves and the courier, and we completely understand how inconvenient this has been — especially with the delay and the need to collect the order yourself.
We apologise sincerely for the disruption and are reviewing what happened to ensure this doesn’t occur again. While we regret that our compensation didn’t meet your expectations, we genuinely value your feedback and will take it on board to improve both our processes and customer care going forward.
Risposta di FranklyFlooring&Furniture
Unfortunately, we experienced unexpected courier issues that affected some deliveries. Apologies that the service was not up to our usual standards.
Great to deal with, linked me to NICF
Millie was extremely quick to reply everything I emailed, providing quotes and also confirming the delivery. The turnaround was super fast and the flooring arriving earlier than planned by 1 week. It literally took a few days whereas locally I was quite 6-8 weeks delivery for the flooring. I would highly recommend using frankly flooring.
8 agosto 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you so much for your fantastic feedback! We're delighted to hear that Millie was able to assist you quickly and keep everything on track from quote to delivery. It’s great to know your flooring arrived ahead of schedule — we’re thrilled you were happy with both the speed and service. We really appreciate your recommendation and support!
Karndean Cotswold Stone
Product and order perfect. Delivery information and communication not great.
7 agosto 2025
Risposta di FranklyFlooring&Furniture
Thanks so much for your review. We’re really glad you’re happy with your order and the product itself. Sorry the delivery updates and communication weren’t as smooth as they should’ve been — we know how important that is. We’ll work on making it better next time, and we really appreciate you letting us know.
Great service
I needed a quick turnaround on my flooring order so reached out the customer service team, they responded in a timely manor, managed expectations by being open about when they would recieve the materials from the supplier and then delivered at the start of the delivery window they gave me. Would highly recommend.
31 luglio 2025
Risposta di FranklyFlooring&Furniture
Thanks for sharing this! We’re so glad we could help get your flooring to you quickly and keep you updated along the way. We really appreciate your kind words and recommendation — it means a lot to our team. Enjoy your new floor!
great easy to use
great easy to use very organised prompt delivery very understanding my needs
17 luglio 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you so much! We’re really happy to hear you found everything easy and organised, and that the delivery was prompt. It’s great to know we understood your needs — that’s exactly what we aim for. We really appreciate your kind words.
All good
All good, found the carpet I wanted at a very good price. Delivered on time too
9 luglio 2025
Risposta di FranklyFlooring&Furniture
Thanks for your review! We’re so pleased you found the carpet you were looking for at a great price, and that it arrived on time. Hope you enjoy it, and we’d be happy to help again anytime.
Excellent all round
Best price anywhere for flooring I wanted and delivered in just over a week, with a delivery date provided by e-mail shortly after order placed. Highly recommended.
20 luglio 2025
Risposta di FranklyFlooring&Furniture
Thank you! We’re so pleased you found the flooring you wanted at the best price and that we could get it to you quickly. Glad the delivery updates worked well for you too. Really appreciate the recommendation!
Excellent from start to finish
Excellent from start to finish! Ordered twice from then and no problems each time. The 2nd order was delivered the next day - very impressed by service and price ! Thank you
7 luglio 2025
Risposta di FranklyFlooring&Furniture
Thank you so much! We’re thrilled to hear both of your orders went smoothly, and especially pleased we could get your second one to you the very next day. Your kind words about our service and price mean a lot — we really appreciate your support.
Good quality product at a competitive price
After a few technical glitches with website payment, they were thorough and speedy to sort all issues out..
Delivery was on time and all items in good order..
Price was competitive and would use again in the future.
16 giugno 2025
Risposta di FranklyFlooring&Furniture
Sorry again for the initial payment hiccups, but we’re really glad we could get everything sorted quickly for you. Great to hear the delivery went smoothly and everything arrived in perfect condition.
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