I've used Frankly Flooring twice now and they have been excellent. The price is good. The next day delivery is great. The communication about the dispatch and delivery service is also very good.... Leggi di più
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Scopri cosa dicono le persone
I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... Leggi di più
only picked one star as couldn't go any lower. order something from them left it a week had no confirmation of when delivery was going to be, emailed a few times and didn't hear a thing from them so t... Leggi di più
L'azienda ha risposto
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di materiali da pavimentazione
- Fornitore di pavimentazioni in legno e laminato
- Grossista di mobili
- Negozio di arredi e di design d'interni
- Negozio di articoli per il rinnovamento della casa
- Negozio di tappeti e moquette
Scritti dall'azienda
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Informazioni di contatto
Unit 9 Newbury Works , BA3 5RX, Coleford , Regno Unito
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,3
Eccellente
220 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Invictus Parquet LVT…
Very Professional and a pleasure to deal with.
23 gennaio 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Really appreciate the feedback. It was a pleasure assisting you and we’re glad the whole process was a positive experience from start to finish. Thank you for choosing Frankly Flooring.
Not interested once you've paid takes 4 months to respond to factual reviews then apparently concurrs with your observations nice to see they agree there service is rubbish
Ordered and paid for four boxes of Karndean RL48 oak flooring for a total of £636.00.
Delivery date advised the next day with advise that a tracking link would be sent on the delivery day to track in real time.
They failed to do this until I telephoned them around lunchtime to ensure delivery was still happening.
Prepped floor and opened the boxes ready to lay and noticed the planks had actual depressions and indentations into the surface forming little hollows.
I telephoned frankly flooring furniture and sent numerous images of such as requested.
After consulting there director they advised it was a manufacturing problem and that they would arrange replacements for delivery.
2 days later they emailed saying they would not be exchanging them as it was intentional detail sending some photos from Karndean displaying such dents.
These are not on the Karndean website or frankly flooring furniture’s website or in any text describing this flooring.
After expressing disappointment at this service I was advised I could exchange the flooring at a 30% restocking fee plus carriage circa £207.00.
It beggars belief that they fail to accurately describe there product or show imagery to detail such finishes especially seeming they thought it was fault themselves.
31 gennaio 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
When you first contacted us regarding the texture and markings on the planks, we immediately raised the matter with the manufacturer to ensure we provided you with accurate information. Following their review, Karndean confirmed that the detailing was an intentional part of the product’s design and finish, rather than a manufacturing defect.
Customer satisfaction is extremely important to us, and while we appreciate this outcome was not the one you had hoped for, we do thank you for your feedback as it helps us continue improving our product information and service.
The service is excellent
The service is excellent, the prices are competitive, and the products are top-notch.
21 gennaio 2026
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're delighted to hear you were pleased with our service, competitive pricing, and the quality of our products. We really appreciate your support and look forward to helping you again in the future.
Excellent service
Excellent service! Easy to order and very helpful staff and the carpet was a great price.
8 dicembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your positive review, I'm happy we were able to assist you with your order and at a competitive price. Kindest regards, Millie
Risposta di FranklyFlooring&Furniture
Thank you, I'm pleased to here everything was speedy for you. Kindest regards, Millie
Received the wrong flooring and called…
Received the wrong flooring and called several times to be told I'll get a call back, no call back and a voice message stating closed until 5th jan
14 dicembre 2025
Risposta di FranklyFlooring&Furniture
I'm sorry to read you received the incorrect product and faced challenges getting this resolved. I believe I spoke with you last week and was able to provide you with an update on what had happened and what we intended to do to get this rectified. I hope everything has since been resolved for you and delivery/collection went ok following the change of days due to the snow storm? Kindest regards, Millie
Poor service
An order I placed three weeks ago is still only partially fulfilled, and I was told I'd be given an update on the situation on three separate occasions, only for them not to honour these promises. Never again.
4 dicembre 2025
Risposta di FranklyFlooring&Furniture
I'm so sorry that you only received part of your order and faced challenges getting an update. If the issue is still outstanding please email sales@franklyflooring.co.uk referencing this review and I will investigate this for you. Kindest regards, Millie
missing flooring
Ordered 6 packets of flooring. We received 5 packets that had been delivered to a house 2 streets away.
I have called the company and emailed them on numerous occasions, but have still had no reply or explanation.
I have now had to buy an additional pack from another company as the floor layer has been booked in to fit before xmas. Still waiting on a reply from Frankly flooring.
6 dicembre 2025
Risposta di FranklyFlooring&Furniture
I'm so sorry to read that part of your order was not delivered and you've face difficulty getting this resolved. If the issue is still outstanding, please email sales@franklyflooring.co.uk refencing this review and I can look into this for you. Kindest regards, Millie
Very good price for Karndean flooring…
Very good price for Karndean flooring and fast delivery
4 dicembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much, I'm happy we were able to source your Karndean flooring at a competitive price and get this to you with fast delivery. I hope your installation was smooth and enjoying your new flooring. Kindest regards, Millie
Quick delivery
Quick delivery, flooring as described and advice offered, thankyou.
6 ottobre 2025
Non scritta su invito
Risposta di FranklyFlooring&Furniture
Thank you for your feedback. I'm pleased to hear we were able to offer you advice on your order and that the delivery was quick. Kindest regards, Millie
Easy to order online
Easy to order online, communication with the company has been excellent both with email conformation and personal contact by telephone. Delivery was on time and on arranged date would definitely use this company again.
26 novembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your lovely review. I'm pleased to hear you were especially happy with our communication and that delivery took place on the agreed date. I hope your installation went well and happy with you new flooring. Kindest regards, Millie
Karndean flooring purchase
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compared to other stockists. the order process was easy and it was delivered in a few days. excellent
2 dicembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for your feedback, I hope the installation went well. I'm pleased that we were able to get this to you quickly at a competitive price. Kindest regards, Millie
Excellent communications and very good…
Excellent communications and very good timings given about my delivery times.
Very impressed and will order again from this company
3 dicembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for your review. I'm happy we were able to provide you with delivery timescales that worked for you and offered excellent communications about your order. Kindest regards, Millie
Risposta di FranklyFlooring&Furniture
Thank you for your review, I'm pleased to hear you were happy with our service. Kindest regards, Millie
Very good experience
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could find and ordering process very easy. I was kept informed about my order as it progressed and lead time was good. Shout out to the delivery company C&D South West Limited as well, the road was tricky because my builders had 3 vans in, but the driver was cheerful, helpful and made everything stress free! I would definitely recommend people order from this company!
20 novembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for such lovely feedback. I happy to hear we offered you good prices and that the delivery was stress free. I hope you've had it installed since so you can enjoy your new flooring. Kindest regards, Millie
Brilliant from start to finish
Brilliant from start to finish. Thank you so much. Price was also significantly cheaper than everywhere else I looked which was even greater. Delivery was seamless.
20 novembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for taking time to provide this review. I'm happy to hear that you had such a positive experience and that we offered a competitive price for your flooring. Kindest regards, Millie
Just wanted to say how well Frankly…
Just wanted to say how well Frankly Flooring handled my recent order. Online order process smooth, well laid out Web site. Communication from Tyler confirming order and delivery date prompt. Delivery as scheduled not issues. driver got the items as close to the door as humanly possible for me. To all purchasers of the Furlong Emerald range of engineered Oak, please DO READ the Frankly flooring installation guide, and follow the advise, allow the product to acclimatize in your home, and do open all boxes and use from each as there can be a wide variation of the natural Oak colour, so a "soft layout" before fixing is recommended. Product itself very solid, and easy to work with, and would recommend to others. Do use a decent underlay, it's worth it for the final finished floor to be it's best.
15 novembre 2025
Risposta di FranklyFlooring&Furniture
Thank you so much for such lovely feedback. I'm happy to hear you found the ordering process smooth and that Tyler provided you with a prompt reply and stated delivery timescales. I hope you're enjoying your new flooring. Kindest regards, Millie
High delivery costs and still 8 days to…
High delivery costs and still 8 days to deliver!
13 novembre 2025
Risposta di FranklyFlooring&Furniture
I'm sorry to hear the delivery prices are are higher than you'd expect. Due to the nature of the products we ship being heavier this unfortunately increases the cost of delivery, as the price is based on weight and size and delivery prices vary based on the type of product ordered. As we source direct from supplier this increases delivery timescale, which is listed on our website 4-8 business days on average for delivery. I hope this has helped explain the reasoning for this. Kindest regards, Millie
Excellent service all round
1 novembre 2025
Risposta di FranklyFlooring&Furniture
Thank you for the 5 star review, I'm pleased to hear we provided excellent service for your order. Kindest regards, Millie
The price was good, delivery times AWFUL
The price was good, but the website lists Tarkett products as being a 4-8 business day delivery item.
I ordered on the 5th November meaning it's now been 13 business days (21st November) since my order and I still haven't received the flooring or an official delivery slot. This has or course thrown all my timings and construction bookings off and delayed my project significantly.
5 novembre 2025
Risposta di FranklyFlooring&Furniture
I'm sorry that we were unable to get your product to you in the agreed timescales and I hope this has since been resolved? Due to unexpected delays with suppliers or transport, we recommend on our website (delivery information section) not booking in a fitter until you have received the product to avoid any potential cancellation fees and disappointment. We will make every attempt to deliver your product as quickly as possible, however, if there is a supply/transport issue we may not be able to guarantee this. Kindest regards, Millie
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