Never respond to emails even after following up with them multiple times. Charged me excessive shipping costs for a 1 kg item, leading to shipping costs exceeding the original price. Will never use th... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I have used their services twice now. Perfect experience both times! Communication is fast and informative. They keep asking what I want to do if something comes up. The only downside is that I can'... Leggi di più
Everything went well and smoothly! Payed for me super fast and arrived at the warehouse fast aswell! Fees are reasonable prices and shipped fast! Little inconvenience is fees when it arrived to me tha... Leggi di più
I honestly wasn't sure whether or not to trust this company since I'd never heard of it until I started researching how to get a package from Malaysia to me in the US. I'm glad that I found ForwardB... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
ForwardBuy . com LLP (T18LL0744B) is an Singapore registered, International Package Forwarding Service agent. As of now, we provide Parcel Forwarding Service from Singapore, India and USA to help our customers to shop from these three locations regardless of where they are located. We are also gradually expanding to support such shopping at other global locations. Register for a free account, and instantly get your own International forwarding addresses to use with online retailers in Singapore, India & USA. We offer Assisted Purchase Service, by which you can request us to shop on your behalf. High quality service at economical cost i.e We offer low shipping rates and minimal service fee.
Informazioni di contatto
Singapore, Singapore
- contactus@forwardbuy.com
- forwardbuy.com
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Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Pick up and shipping were fairly fast
Pick up and shipping were fairly fast. That’s a big plus.
Don‘t have a comparison but shipping was quite expensive.
Would have loved to have a better view of the overall costs upfront.
Good experience but you guys missed or…
Good experience but you guys missed or seller did not send the required quantity for one of the item. But I got an refund for the same.
It was the most hassle free experience…
It was the most hassle free experience and very efficient.
Everything worked well
Everything worked well, would order again if I need something from Singapore or India👍
Good communication
Good communication, did what they said they’d do (ordered, received, shipped onward), and also shipped quickly.
The package did arrive on time but…
The package did arrive on time but the item was damaged and obviously not proceeded with care along the shipment. Some warning label on the parcel and protection inside the parcel would have been very much appreciated.
Excellent service.
Great forwarding company from India
My experience was not great
My experience was not great. Forward Buy took about 2 weeks to respond to two of my email inquiries. Communication could really be improved. Shipping Costs: the options for shipping from Singapore to United States are expensive. I asked if there were cheaper shipping options, and after 2 weeks they got back to be with a slightly cheaper (but still expensive option). They only got back to me after I followed up with them. Then when I finally received my package it only contained 3 of the 5 items I ordered! They made it right and shipped me the 2 items they forgot to add to the package (and didn’t charge me), but it was still a frustrating experience overall. Also, they emailed me and said one of the items I ordered and paid for was no longer in stock. I said please give be a refund. A few weeks later I noticed Forward Buy never refunded me the money and I had to follow up and request it!

Risposta di ForwardBuy.com
Trustworthy site
Trustworthy site. Quick delivery too. Can finally shop from SG and delivered to Canada without a fuss.
Good experience but expensive
Good experience but expensive
A bit like Tim bellow me.
Would certainly reuse in the future.

Risposta di ForwardBuy.com
excellent experience
I want to give five stars, but...
I want to give these guys five stars, because they did everything promptly and my product arrived in perfect condition. However, be aware of a few things:
1) Shipping is expensive, even for a very light package
2) Paying them is hard. I had several methods fail because they're in India. They eventually had me pay them in Singapore Dollars and that worked.
3) I'm now getting emails from scammers. I created a brand new email address just for ForwardBuy, so I know for sure the scammers got it during the ForwardBuy process somehow.
If you use them, you will get your product -- they do a good job! But use a throw-away email address and use a one-time-use credit card number, just to be safe.

Risposta di ForwardBuy.com
Communication has improved a bit since…
Communication has improved a bit since I started using ForwardBuy, but the package came in fairly quickly. I do wish there were a little cheaper options for shipment, as I do not mind waiting a bit longer for it to arrive here.
Rip off!
I know positively that what they charged me was about twice the cost of FedEx. It was also higher than the initial estimate. It also took a long time, and required a lot of unnecessary emails. I will never use them again! I wish there was a 0 star option!

Risposta di ForwardBuy.com
Do not use their service
Do not use their service. COMMUNICATION IS HORRIBLE. MANY EXCUSES and ALL LIES. THEY SAID THEY ARE NOT OPEN ON WEEKENDS lame excuse.
PACKAGE WAS LOST PAID NOVEMBER 5. I PAID FED EX BUT THEY SAID THEY USED ANOTHER CHEAP COURIER AND NOW PACKAGE IS LOST AND THEY WILL NOT RESPOND TO MY REQUEST FOR REFUND.
DONT BELIEVE THEIR EXCUSES. THIS COMPANY IS GOING DOWNHILL. TERRIBLE CUSTOMER SERVICE.
PS I WAS NOT ISSUED REFUND UNTIL I REPORTED THEM TO PAYPAL. EVEN SO THEY WOULD NOT REFUND THE SHIPPING COST OF THE LOST PACKAGE BECAUSE IT WAS PAID USING A CREDIT CARD NOT TRU PAYPAL. PAYPAL MADE A DECISION TO REFUND THE COST. BUT THIS COMPANY IS NOT PLANNING ON RETURNING MY MONEY.
SCAM
I sent multiple email and no replies.

Risposta di ForwardBuy.com
My overall experience using this…
My overall experience using this platform is great. I was able to finally purchased items from Singapore, since it’s not available in my local country.
Shop For Me - Place order on Nov 22, 2022. On Nov 29, 2022, the seller place the order, and the item was received from the warehouse by Dec 6, 2022. Their messenger chat support is not very responsive, but you can assure that you will received response from them.
Delivery - The Package was shipped last Dec 7, 2022, and it arrived at my door on Dec 9, 2022. The delivery was really fast, although its a bit pricey.
A great shipping agent
Personally, I had a great time using ForwardBuy. This was my first time using a shipping agent and it was 10/10 for me. The interface of the website is very easy to navigate, and all the information is there in case you need it. Cost wise, the shipping might be an issue, but you can repack your items to reduce the shipping cost.
Trusted and Professional Service | Will use it again
This is the second time I use their service to achieve my dream, which is to have a DVD box set of my favorite TV Show. The dream has come true! They’ve come in a good condition <3 The last order that I received has a little bit wrong from my seller— so I contacted her and asked for a refund. Luckily, she agreed. Yet, I didn’t have any Sing. bank account but then forwardbuy helps me out. After the seller transfers the refund money to their bank account (SGD3.5), forwardbuy provides me a coupon to discount as refund money (can apply to my next order). This service is gonna help you with all the problems even if it’s not related to them! Responsibility and Professional company. Forwardbuy, please take my advice and fix your communication section. It can be a lot faster and more responsive. Yet, the assistance of online chat is gentle and patient. Sometimes I am very upset since they reply too slowly and the item has been sold out, and I even have a bad attitude with them lol— but they still respond with respect:) My dream has come true! The service is very useful. Keep going forwardbuy! Hope who are reading this text has a great experience with my trusted company!!
Shipping costs way over priced
Customer service was good a little slow but package was not as heavy as stated and shipping was way way overpriced
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