There was a mix up with my order and I reached out to customer support. They answered my questions with professionalism and efficiency. I ordered the GoBrush Pro first and later ordered the quick char... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I am SUPER-impressed by the level of support I received from Olivia and later Lester regarding my Flown Gobrush Pro(Limited Edition). The lengths they go with customer satisfaction is virtually unhea... Leggi di più
I had previously gave a poor review of the Numoya Portable Straightener Brush since it would not charge and had a problem getting a replacement. After contacting customer service numerous times I fin... Leggi di più
PUBLIC HEALTH & SAFETY AT RISK. FLOWN CONFIRM THEY WILL NOT CHECK, REPLACE OR REFUND DANGEROUS PRODUCTS AFTER 30 DAYS. In fact they will not accept any returns after 30 days whatever the reason di... Leggi di più
Ha risposto al 29% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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The products genuinely work!
Erica, the Flownbeauty representative, was extremely helpful in explaining how best to use my new blow dryer and curling brush. Her tips taught me how best to style my hair, straightening it without damaging or losing my natural curls! Thank you, these products are genuinely great for saving time and giving me a little extra style! Thank you, Erica!
Kathryn
I changed my mind and in just a few…
I changed my mind and in just a few minutes everything was handled.
Great job!
Products are a joke
Products are a joke. Portable brush is ridiculous and I actually liked the hair dryer until a couple months in it completely quit working and won't even turn on. Don't waste your money!!!!!
Quick response to request
Quick response to request. Darwin explained the cancelation policy and was very helpful.
Great customer service
Lester - thank you for promptly dealing with my request re my recent order
Outstanding customer service
I have received outstanding customer service from Darwin at this company Flown Beauty. I had a query about adding something to my order and received a reply instantly with a very satisfactory outcome. I have yet to receive the products ordered but am sure they will live up to expectations. So refreshing to find a comuwith such great customer service. Can’t praise Darwin enough.
Brush did not operate as promised
Brush did not operate as promised. I am now trying to return it for full refund. They promise a 100% 30 day satisfaction guarantee. Now they want me to send them pictures of what they sold me. Really?
Many thanks to Darwin for his quick…
Many thanks to Darwin for his quick reply to my email and for sorting out my query.
Excellent service.
So far I have sent five emails asking…
So far I have sent five emails asking for updates on my order.
Last one said confirm email address and they would immediately look into it. I tried to do that only for it to come back saying their inbox was full. Ordered in March still waiting. Very unhappy considering it was for a gift at the end of April. Poor service poor communication
AWFUL PRODUCT - DO NOT BUY
I received my Lunair 5 in 1 hair dryer on January 10, 2026, when the brand was Numoya. I use it approximately 2-3 times a week. On Saturday, May 9, 2026, not even four months after it was delivered, the hair dryer stopped blowing hot air making it impossible to dry my hair and deliver the promised results. I immediately wrote to customer service to ask for a replacement on what was clearly a defective product. They promptly answered me, but only to tell me they have a strict 30-day guarantee policy so the best they can do is offer me 20% off a new dryer. I wrote back saying this was unacceptable for a clearly defective product but the only response I got was a reiteration of their STRICT 30 day guarantee and was once again offered 20% off a new dryer. Who would spend more money on a product that could not even last a year! it is useless now as it only blows cold air. It was the most disappointing and wasteful purchase I have ever made!
Do not waste your money on this item
Do not waste your money on this item, it just doesn’t do what it says it should. Customer services is virtually non existent. I hadn’t realised this product came from abroad so to send it back would have cost too much, to cut my losses they just reduced the price and I got £12 back…. the item went in the bin. It’s rubbish!!
Customer Service is excellent
Customer Service is excellent. I reached out right after I placed my order, and got a quick response in minutes. The assistant Lester was polite and helpful with my need. Thank you very much. MD.
This is the first time that I have ordered from this company and found out that they have excellent customer service
This is the first time that I have ordered from this company. I ordered an extra hair dryer on my order by mistake. I emailed customer support right away and my error was corrected almost immediately. I was very impressed with the way that Angel handled my inquiry❣️
I had to cancel my order as for some…
I had to cancel my order as for some reason I had ended up ordering four of the same items. I quickly sent an email to support@ numoya com and Brooke has kindly cancelled my order for me, many thanks Brooke, I will order again when I have had a better day, kind regards.
This product does not work
This product does not work. First off it wouldn't heat up consistently. Finally when it did, it did nothing for my hair. I was conned into buying 2 of them for $63. Products that promise and do not produce should be stopped.
DO NOT BUY FROM THIS COMPANY !!!
They are a bunch of crooks who do not accept returns of there shoddy products
Response to my question was very prompt.
Response to my question was very prompt.
Quick response time
Quick response time - no undue questioning/negotiation and quick notification of refund for the item inadvertantly ordered in error.
I tried it and find that my hair is too…
I tried it and find that my hair is too thin to use that brush. I tried to email for a refund and all I got back was an email from Lester that he needed more info. I tried to explain in detail and that email was returned by the postmaster as not going thru because that mailbox was too full. I have tried several times after that and the site will not let me contact the company. I originally saw the ad on Facebook, but I don't buy right off of Facebook in order to keep from getting fraud results. Therefore I went directly to the company and this is what I get, NOTHING! I should have gone thru Amazon. They at least will deal with the refunds. NOT HAPPY!!
Great customer service
Great customer service. Immediate response from Darwin who took time to manage a mistake in my order.
Rate these days. Nice work
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