Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
L'azienda ha risposto
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Scopri cosa dicono le persone
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
L'azienda ha risposto
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Leggi di più
L'azienda ha risposto
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- anche in
- Negozio di abbigliamento donna
- Negozio di abbigliamento uomo
- Negozio di accessori di moda
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Regno Unito
- 01943 607472
4,6
Eccellente
93 recensioni
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Le persone hanno visualizzato anche
Beautiful Colours
Happy with dress. Collected at store without difficulty. Colours are beautiful.
28 marzo 2024
Risposta di FatFace - ILKLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely service with a smile
When I went collect my click and collect order I was greeted politely and received my parcel promptly with thanks and a smile.
The online experience had been straightforward and the email to tell me the order was ready to collect came through very quickly.
4 aprile 2024
Risposta di FatFace - ILKLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Risposta di FatFace - ILKLEY 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff member very professional and…
Staff member very professional and dealt with my requests efficiently
21 marzo 2024
Risposta di FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always well made clothes you know will…
Always well made clothes you know will last. Up to the minute with fashion trends as well
24 marzo 2024
Risposta di FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
My husband loves his new waterproof jacket
My husband loves his new waterproof jacket and an excellent price in the sale. He’d searched elsewhere and couldn’t find what he wanted so I looked online at FatFace. Collected it in store.
23 marzo 2024
Risposta di FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service as usual!
7 febbraio 2024
Risposta di FatFace - ILKLEY 2
Hello Val
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wonderful customer service
Wonderful customer service at my
Local store in Ilkley. Returns dealt with quickly and efficiently. Sales dealt with in the same manner. Staff always pleasant and helpful.,
12 gennaio 2024
Risposta di FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Simple to order online
Simple to order online, good communication and order came in good time for easy collection.
8 dicembre 2023
Risposta di FatFace - ILKLEY 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ilkley shop very welcoming.
6 dicembre 2023
Risposta di FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and return to shop
20 novembre 2023
Risposta di FatFace - ILKLEY 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent
Excellent service from ordering to picking up
Will definitely order again
Excellent quality products
22 novembre 2023
Risposta di FatFace - ILKLEY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always helpful
20 novembre 2023
Risposta di FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Delivery Excellent
Speedy delivery to instore collection. Goods well packaged and staff very pleasant.
18 novembre 2023
Risposta di FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
in store collection
When collecting my parcel in store the assistants weren’t as friendly as I usually experience there.
4 novembre 2023
Risposta di FatFace - ILKLEY 2
Hi Ann-Marie,
Thank you for you feedback. I am so sorry to hear this. Please be assured that I will pass your feedback onto the store's management team. I do hope you that enjoy shopping with us in the future. All the best - KS
Staff are so helpful and friendly
Staff are so helpful and friendly. It’s a pleasure to shop.
26 ottobre 2023
Risposta di FatFace - ILKLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent service
21 ottobre 2023
Risposta di FatFace - ILKLEY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Risposta di FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to our Ilkley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace : Always a good experience!
No greater than ever -just always excellent and efficient service all round.
5 agosto 2023
Risposta di FatFace - ILKLEY 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Another successful trip
The staff are always friendly and helpful. Stock is always presented nicely. New lines in regularly. Some good deals in the sale.
11 luglio 2023
Risposta di FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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