Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
L'azienda ha risposto
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Scopri cosa dicono le persone
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
L'azienda ha risposto
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Leggi di più
L'azienda ha risposto
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- anche in
- Negozio di abbigliamento donna
- Negozio di abbigliamento uomo
- Negozio di accessori di moda
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Regno Unito
- 01943 607472
4,6
Eccellente
93 recensioni
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Le persone hanno visualizzato anche
Quick service, poor sizing
Quick service, nice product and could have been a 5 star review. Unfortunately the sizing was out of litter with other major brands....far to big. Always good service in store and that hasn't changed.
21 agosto 2025
Risposta di FatFace - ILKLEY 2
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Service as expected
It arrived when you said it would. Staff were very pleasant at Ilkley shop
4 luglio 2025
Risposta di FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Next day deliver to store for free 👍
14 giugno 2025
Risposta di FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service from ordering to…
Very good service from ordering to picking up my top
Would definitely buy again and recommend to my friends
2 maggio 2025
Risposta di FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt and friendly service in store…
Prompt and friendly service in store when collecting item.
28 aprile 2025
Risposta di FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great website
Very easy to use website with good descriptions and good photos of the items. Simple ordering process and free collection from my local store. I prefer to shop online rather than in store, but when I collected my parcel from your Ilkley shop I was able to have a look around, which was also good.
9 febbraio 2025
Risposta di FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Your asking me to review an order that…
Your asking me to review an order that as yet not arrived. I feel very frustrated that I ordered has still not arrived to the store! Albeit not the stores fault, the delivery service needs reviewing. Very disappointing.
8 dicembre 2024
Risposta di FatFace - ILKLEY 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Great service and lovely staff in Ilkley
25 novembre 2024
Risposta di FatFace - ILKLEY 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Smooth collection and good delivery…
Smooth collection and good delivery into store timing.
28 ottobre 2024
Risposta di FatFace - ILKLEY 2
Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online for delivery at our…
Ordered online for delivery at our local branch. Easy and speedy.
9 agosto 2024
Risposta di FatFace - ILKLEY 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Shopping
Helpful, friendly. Return easy and hasselfree. Nice tidy shop. Good experience.
17 giugno 2024
Risposta di FatFace - ILKLEY 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic helpful staff
Fantastic helpful staff. Very patient with me well I video called my granddaughter to see which shop she would like best.
18 giugno 2024
Risposta di FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Really helpful and friendly staff
Really helpful and friendly staff - always enjoy shopping there ☺️
13 maggio 2024
Risposta di FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Lovely young woman served me today
Lovely young woman served me today. Polite & helpful.
16 maggio 2024
Risposta di FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am pleased to hear you received such great customer service in one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Order dealt with ad you would wish
23 aprile 2024
Risposta di FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality clothing
Great quality casual clothes,nice comfortable relaxed fit and feel.First class.
19 aprile 2024
Risposta di FatFace - ILKLEY 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great weekend!
EP
Visited your ilkley store today and…
Visited your ilkley store today and made afew purchases, really pleased with qauilty of my items and also the customer service i received from the two female staff in store.
25 aprile 2024
Non scritta su invito
Risposta di FatFace - ILKLEY 2
Good afternoon, Tracie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ilkley store.
Take care, JB
Risposta di FatFace - ILKLEY 2
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ilkley store to be so helpful and friendly when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Risposta di FatFace - ILKLEY 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ilkley store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Lovely clothes. Great customer service.
bought 4 items on line. had to return 2 items as they didn't suit me. Took them back to store where the staff were amazing [Ilkley] My account was refunded. the items I retained are really nice.
10 aprile 2024
Risposta di FatFace - ILKLEY 2
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ilkley store to be so helpful when you visit and that they could assist with your return. I hope you continue to enjoy your visit to our stores.
All the best, MM
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