Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket This is the second time! Quality is definitely getting worse in... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Leggi di più
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Lovely quality and fit trousers. And very impressed that no extra price for next day delivery. Also I had to return one pair of trousers because I had ordered the wrong length. It was very easy to ma... Leggi di più
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Regno Unito
- 02920 667139
4,6
Eccellente
153 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Cardiff Store 5*
The staff in the Cardiff Store were incredibly helpful and polite!
Nothing seemed too much trouble!
Well done!
26 marzo 2024
Risposta di FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Risposta di FatFace - CARDIFF 3
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great quality at a good price.
21 marzo 2024
Risposta di FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I've bought a dress and a sweatshirt…
I've bought a dress and a sweatshirt from Fat face recently and have loved both items. Quality and price are great.
20 marzo 2024
Risposta di FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Efficient item return
I visited store to return an item purchased online. The process was quick and straightforward. The staff member who served me was friendly and processed the transaction efficiently.
18 febbraio 2024
Risposta di FatFace - CARDIFF 3
Hi there, thank you for leaving us this 5* review. We are very happy to hear of the positive and efficient experience you had received in one of our stores. We look forward to seeing you again soon! Warm Regards TS
First time I've ordered from fat face…
First time I've ordered from fat face on line
Easy to do and prompt delivery
Satisfied customer
16 febbraio 2024
Risposta di FatFace - CARDIFF 3
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Excellent shopping experience
I received my order of 04/02/24 by post promptly. Unfortunately both items were a little too big so I visited the Cardiff store today 11/02/24. The store staff were both so helpful whilst I was trying on smaller sizes that I came away with my exchanged purchases very happy. Thank you Fat Face and thank you Cardiff Crew x
11 febbraio 2024
Risposta di FatFace - CARDIFF 3
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Good quality clothing.
I have always felt confident when buying form fat face because of their quality in clothing and footwear, that I find stands out.
Customer service and ordering is very straightforward staff are very helpful over the phone and shopping in their shops is a lovely experience.
3 febbraio 2024
Risposta di FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and customer service. We hope you love your order, and look forward to welcoming you back soon!
Take care.- GM
Simple ordering process.
Simple ordering process.
Quick delivery.
Great quality products.
Many thanks.
23 gennaio 2024
Risposta di FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Had a faulty catch on dog lead but paid…
Had a faulty catch on dog lead but paid with cash- customer services gave me £10 as a goodwill gesture. Definately buy from them again.
17 gennaio 2024
Risposta di FatFace - CARDIFF 3
Hi there,
Thank you for taking the time to leave your 5* review.
We’re pleased to hear your feedback regarding customer service, and the resolution provided.
We look forward to welcoming you back soon!
Take care. -GM
Beautiful top
Beautiful top
Excellent company
Excellent customer services
Beautiful fashion item
Good value for money
Would recommend
4 gennaio 2024
Risposta di FatFace - CARDIFF 3
Good morning Christina,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC
I returned an online order to the…
I returned an online order to the Cardiff branch. I was unable to get a refund at the store but the manager packed up my parcel and attached a return label. All I needed to do was to take the parcel to the post office. I feel he went above and beyond to assist me.
7 gennaio 2024
Risposta di FatFace - CARDIFF 3
Hello Amanda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great kids clothing
Online order arrived quickly lovely quality & in store staff are friendly and helpful.
1 gennaio 2024
Risposta di FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent Customer Care
FATFACE, customer care is amazing, easy to get hold of, any queries they’ll sort it.The returns policy is, excellent (for me it was ordering in different sizes)The fact they, enclose a prepaid label, just demonstrates to me, they want to make a customer’s shopping experience as easy as possible.
They don’t compromise, on the quality of their clothing/products.
The Cardiff store, is welcoming, helpful, excellent location, so overall it’s a really good shopping experience.
6 gennaio 2024
Risposta di FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cardiff center FatFace
The lady at the checkout was extremely helpful, even though the shop was busy as the January sale has just started.
The Cardiff shop was well organised and plenty of room to browse.
27 dicembre 2023
Risposta di FatFace - CARDIFF 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
The server ( think his name was Rod
The server ( think his name was Rod? ) was exceptional he was welcoming and very informative, I don’t visit Cardiff often but he was a stand out Welshman! Well done.
22 dicembre 2023
Non scritta su invito
Risposta di FatFace - CARDIFF 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes which fit well
Lovely clothes which fit well. Click and collect always prompt and easy to use. Friendly staff.
14 dicembre 2023
Non scritta su invito
Risposta di FatFace - CARDIFF 3
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely dress.
Easy to order online, in store when expected, lovely item, very pleased.
1 dicembre 2023
Risposta di FatFace - CARDIFF 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service! I went to the Cardiff store to return/exchange items. The staff were helpful and friendly, giving much needed assistance with size and style. Many thanks!
13 novembre 2023
Risposta di FatFace - CARDIFF 3
Hi Andrew, thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Always good clothing
12 novembre 2023
Risposta di FatFace - CARDIFF 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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