Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket This is the second time! Quality is definitely getting worse in... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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Scopri cosa dicono le persone
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... Leggi di più
L'azienda ha risposto
Lovely quality and fit trousers. And very impressed that no extra price for next day delivery. Also I had to return one pair of trousers because I had ordered the wrong length. It was very easy to ma... Leggi di più
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento
- Negozio di accessori di moda
- Negozio di abbigliamento uomo
- Negozio di abbigliamento donna
Scritti dall'azienda
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Informazioni di contatto
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, Regno Unito
- 02920 667139
4,6
Eccellente
153 recensioni
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Quality - Polo Shirt
Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket
This is the second time!
Quality is definitely getting worse in my opinion
2 luglio 2026
Risposta di FatFace - CARDIFF 3
Thank you for taking the time to leave your review. We are sorry to hear that your item has developed a fault. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
I got quick delivery of the dress
29 luglio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality clothing at a great price
Quality clothing at a great price. Friendly helpful staff
18 maggio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely quality and fit trousers
Lovely quality and fit trousers. And very impressed that no extra price for next day delivery.
Also I had to return one pair of trousers because I had ordered the wrong length. It was very easy to make a return at the Cardiff Fat Face. The staff are very helpful and friendly.
23 giugno 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The colleague was super helpful…
The colleague was super helpful managing both the collection and a spontaneous purchase
3 luglio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Perfect for spring and summer.
I love these Hove wide leg cropped jeans. Perfect for layering with linen shirts, T shirts and boat shoes at this time of year.
6 giugno 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A lovely shop with very friendly and…
A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it.
The one assistant had on a lovely white broderie anglais dress but unfortunately it wasn’t available in the shop, she offered to check to see if was available online. Couldn’t ask for more.
28 maggio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
the young lady working in store was…
the young lady working in store was friendly and helpful
20 maggio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have not yet received my item and its…
I have not yet received my item and its been over 2 weeks. I've chased by phone to be told they don't have a delivery date gor me.
14 maggio 2026
Risposta di FatFace - CARDIFF 3
Hello, thank you for taking the time to leave your review.
We're sorry to hear that you haven't received your order.
We can see that you have contacted us, and we did give you the option to wait rather than cancelling, and you chose to wait.
If you have still not received your order, please do reach out to our team at fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went well
Everything went well. Everyone I met or spoke to at Fatface are super helpful. I think the website needs a lot of modification to make it better. Especially with delivery, cancellation and return
19 aprile 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are so friendly and helpful
The staff are so friendly and helpful, they go above and beyond with their customer service. It's always a pleasure to shop at Fatface.
9 aprile 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Lightweight Down Jacket
Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was comfortable to drive in. Love the contrasting hood and zip.
8 marzo 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased,prompt delivery and…
Very pleased,prompt delivery and beautifyl quality tops!
23 febbraio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Didn’t like the dress as it didn’t look…
Didn’t like the dress as it didn’t look like the one online. However had a full refund from fat face.
15 febbraio 2026
Risposta di FatFace - CARDIFF 3
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Great service, I'd bought a skirt didn't have the time to try it on. Too small so I ordered two online and returned the two I didn't need. What I liked was the ease of process
10 febbraio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really good quality jeans
Really good quality jeans, good fit, true to size. So good to be able to have a store nearby to collect from too, although I always see something else I want to buy when I go in!
10 febbraio 2026
Risposta di FatFace - CARDIFF 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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