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Valutata 3 stelle su 5

Mostly Good LIQUID products. 5ltr pumps useless drip after use non stop need drip trays. NO customer service contacted by e.mail and telephone calls NEVER RESPOND when I wanted product informati... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This is definitely a 5 star product. I've bought supposedly high end expensive products for my hair but Rosemary shampoo & conditioner is THE best & natural. My hair is fine & thinning due a variety o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have oily / combination hair. I used to use L’Oreal Extraordinary Clay and it was great, but the product was withdrawn. I tried a few alternatives and found that either my hair got greasy very quick... Leggi di più

Valutata 5 stelle su 5

I've always liked these products since I found them randomly in a store many years ago. I used to use a wider range of stuff , including the laundry detergent; now I stocked up on some shampoo bars du... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da toeletta
  2. anche in
  3. Fornitore di prodotti di bellezza
  4. Negozio di prodotti per capelli

Scritti dall'azienda

Faith In Nature has been walking the walk since 1974. Founded by an aromatherapist and herbalist, we make eco conscious, natural origin products for skin, hair and home. We’re a B Corp and everything we make is at least 99% natural origin ingredients, vegan, cruelty-free, free from parabens and silicones. And we do it all in our founding spirit that Natural shouldn’t mean compromise. It shouldn’t cost more. And it should work just as well. Our belief, of course, is that it works even better. Everyone’s jumping on the big green bandwagon now. In some ways, that’s great. In others, it makes it even harder to know who to trust. That’s where our 52-year history matters. You can’t buy trust. You can only earn it. And we earn it by making it easier for everyone to make better choices every day. Independently run, locally manufactured in Manchester. We make soap. We also made history by being the first company in the world to put Nature on the board - embedding the Rights of Nature in business.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

6K recensioni

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4,4

Tutte le recensioni

(6393)

65 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

I tried the wild rose shampoo and…

I tried the wild rose shampoo and conditioner small bottles from Holland and Barrett and love them. I bought the 2.5l bottles in a discount from your website with free pump. Excellent but the packaging needs work with something of strength to surround the product to stop it getting damaged in transit. The box was damaged and some of the shampoo had leaked a little. Not enough to bother complaining or stop me re-ordering though but a minor annoyance. Pump works great. I wasn't told when the delivery had arrived at the click and collect place so I checked by chance and it was there.

17 febbraio 2026
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Risposta di Faith In Nature

Hi, thank you for your feedback and for letting us know about the damaged box and slight leakage during transit — we’ll pass this on to our team.

Valutata 2 stelle su 5

Does not clean

I was looking forward to trying your products but unfortunately, the laundry detergent does not clean and has a faded scent after washing and then smells of nothing after drying. Also, the coconut bundle ( shampoo, conditioner and mask) are too watery and dried my hair.

28 febbraio 2026
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Risposta di Faith In Nature

Thank you for sharing your feedback, and I'm sorry to hear the products didn’t meet your expectations. We really appreciate you taking the time to let us know about your experience, and I will pass your comments on to our team.

Valutata 5 stelle su 5

I have faith in Faith in Nature again

I don't normally write Trustpilot reviews and prefer Google reviews, but I am impressed so had to leave some sort of review. I wrote a Faith in Nature review in 2023, and now this is an update.

I have been using Faith in Nature's shampoo and conditioner bottles for a long time now, as I find it really works on my dry & dull hair. I usually prefer to use the Coconut one. I was disappointed recently to find a 300ml bottle has risen to £7.99 now (eek). Nonetheless, that hasn't stopped me from buying. I decided to purchase 2.5L of each to last me, plus minis for my upcoming holiday.

I usually buy the shampoo and conditioner bottles in Holland & Barratt because I can pick them up in store, or Amazon for the convenience, although they don't always have the Coconut ones.

In November 2023, I ordered from the website and was very very disappointed with how long the delivery took (around 2 weeks, although they did give me a free product with my order because of it) and haven't ordered from the website since then. But I decided to give the website another chance this week and I was impressed! I placed the order 2 days ago and it has already arrived today! Looking forward to having shampoo and conditioner for the next year.

Thank you, Faith in Nature

19 febbraio 2026
Non scritta su invito
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Risposta di Faith In Nature

Thank you so much for taking the time to review and for giving our website another try — we’re really pleased to hear your recent order arrived quickly and that you’re enjoying the Coconut shampoo and conditioner.

Valutata 1 stelle su 5

Just awful

Just awful, I ordered one of their Shampoo as my daughter has tried some of their products which are lovely. But my order never arrived, unable to speak with someone for help. Plus, sent several emails asking for help with no response. Even found a telephone number for the company, but again sadly could not get to speak with anyone for help (very frustrated and disappointed with the complete lack of help, support and customer care)

4 febbraio 2026
Non scritta su invito
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Risposta di Faith In Nature

Hi, thank you for leaving a review and we are so sorry to hear of this experience. Please can you send us an email with your order number and we will look into this for you ASAP !

Valutata 5 stelle su 5

Excellent Customer Service

Really excellent products, have been using them for years. It took me a while to find the right shampoo and conditioner for my hair type but all of the soaps are lovely and I have really sensitive skin. Most importantly the customer service is excellent, I recently had a parcel go missing that was left outside in my neighbours recycling bin and they replaced it without hesitation. Its getting harder and harder to find companies who actually care about their customers nowadays so it was much appreciated 🙂

16 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

I always purchase Faith in Nature from their website, their products are great for my sensitive skin and I like that you can have a subscription. It's very convenient to refill my body wash and hand wash.

I got in touch as my order got lost in transit, and Sasha very promptly responded and reshipped my order.

Great products and support! Definitely recommend them.

5 novembre 2025
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Risposta di Faith In Nature

Thanks for taking the time to leave such a lovely review. We’re thrilled to know you’re happy with your experience, and we truly appreciate your support.

Valutata 5 stelle su 5

Always great customer service and…

Always great customer service and beautiful products i use them for my float therapy centre in oxford and the clients love the smell

30 novembre 2025
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Risposta di Faith In Nature

We’re thrilled to know you’re happy with your experience, and we truly appreciate your support.

Valutata 5 stelle su 5

Ordered 5L of hair conditioner & it…

Ordered 5L of hair conditioner & it arrived damaged & leaking. Customer support came back promptly & sorted the issue out immediately. Great products from this company

19 novembre 2025
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Risposta di Faith In Nature

Thank you for your wonderful feedback! We’re so pleased to hear our team was able to help. We’ll be sure to pass your kind words along.

Valutata 2 stelle su 5

Ethical, but somewhat damaging

I have moderately damaged and coloured hair and very sensitive scalp and I found the shampoo bar too strong for my hair, it gave me horrible dandruff and stripped my hair of colour. Switched to liquid coconut shampoo and it still leaves my hair feeling dry, even though some of the dandruff is gone. Liquid conditioner isn't really good either, needs time to work and honestly doesn't help much. The only reason I somewhat like them is because they're ethical and affordable

8 dicembre 2025
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Risposta di Faith In Nature

Hi Kateryna, thank you for the feedback. Our 99.5% natural origin haircare is expertly formulated to suit specific hair/scalp types (normal, dry, oily, curly). Our team are always on hand if you need a hand finding the right option for you - it could be that the Shea & Argan range may be better suited to your hair type, or the addition of one of our hair masks into your routine. If you want to chat through any options, just pop support@faithinnature.co.uk an email and we'll be happy to help.

Best Wishes
Faith In Nature

Valutata 5 stelle su 5

Great!

Great products, great customer service

19 novembre 2025
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Risposta di Faith In Nature

Wow—thank you for the 5-star review

Valutata 5 stelle su 5

I absolutely love the entire range!

I absolutely love the entire Faith in Nature range! My personal favourites are the moisturizing shea & argab shampo and conditioner - I like to switch these up with the stimulating rosemary shampoo and conditioner. I adore lavender range, too! It feels good to know that I'm slathering 99.5% natural products on my skin and hair.

19 novembre 2025
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Risposta di Faith In Nature

Thanks for sharing your experience! We’re glad you’re happy with the quality of our product and appreciate you choosing us.

Valutata 1 stelle su 5

I am very sad to say

I am very sad to say. I didn't like the shampoo. I feel it was very hash on my hair.
The condioner which I used as advised, leaving on five minutes before rinsing off, was very watery and certainly doesn't do the job.
The products have left my hair very tangly to the point of having to brush it every hour. My hair feels like straw after using this product.
I like the idea of helping the environment but this product is not one I will use again. Buying both shampoo and conditioner from my local farmshop has been an expensive waste of time. I would happily pay £12 for a bottle of shampoo and conditioner if they did the job.

1 dicembre 2025
Non scritta su invito
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Risposta di Faith In Nature

Hi Christina, thank you for your feedback. Really sorry to hear that you didn't enjoy your experience with our haircare. each range is specifically formulated to suit a different hair type. So it may be that you need to try a different range. If you pop support@faithinnature.co.uk an email with your hair type (normal, dry, oily, curly) along with which product you tried, we can help advise on an alternative range or even mixing and matching across ranges.

Best wishes
Faith In Nature

Valutata 5 stelle su 5

This is definitely a 5 star product

This is definitely a 5 star product. I've bought supposedly high end expensive products for my hair but Rosemary shampoo & conditioner is THE best & natural. My hair is fine & thinning due a variety of concerns but now l've gone totally natural with FIN & what a difference! Soft, healthy once again...amazing!

18 novembre 2025
Non scritta su invito
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Risposta di Faith In Nature

Thank you so much for your amazing feedback! Reviews like this truly make our day, and we’re so glad we could exceed your expectations.

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