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Valutata 3 stelle su 5

Mostly Good LIQUID products. 5ltr pumps useless drip after use non stop need drip trays. NO customer service contacted by e.mail and telephone calls NEVER RESPOND when I wanted product informati... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This is definitely a 5 star product. I've bought supposedly high end expensive products for my hair but Rosemary shampoo & conditioner is THE best & natural. My hair is fine & thinning due a variety o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have oily / combination hair. I used to use L’Oreal Extraordinary Clay and it was great, but the product was withdrawn. I tried a few alternatives and found that either my hair got greasy very quick... Leggi di più

Valutata 5 stelle su 5

I've always liked these products since I found them randomly in a store many years ago. I used to use a wider range of stuff , including the laundry detergent; now I stocked up on some shampoo bars du... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da toeletta
  2. anche in
  3. Fornitore di prodotti di bellezza
  4. Negozio di prodotti per capelli

Scritti dall'azienda

Faith In Nature has been walking the walk since 1974. Founded by an aromatherapist and herbalist, we make eco conscious, natural origin products for skin, hair and home. We’re a B Corp and everything we make is at least 99% natural origin ingredients, vegan, cruelty-free, free from parabens and silicones. And we do it all in our founding spirit that Natural shouldn’t mean compromise. It shouldn’t cost more. And it should work just as well. Our belief, of course, is that it works even better. Everyone’s jumping on the big green bandwagon now. In some ways, that’s great. In others, it makes it even harder to know who to trust. That’s where our 52-year history matters. You can’t buy trust. You can only earn it. And we earn it by making it easier for everyone to make better choices every day. Independently run, locally manufactured in Manchester. We make soap. We also made history by being the first company in the world to put Nature on the board - embedding the Rights of Nature in business.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

6K recensioni

5 stelle
4 stelle
3 stelle
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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(6393)

65 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Mostly Good LIQUID products

Mostly Good LIQUID products. 5ltr pumps useless drip after use non stop need drip trays.

NO customer service contacted by e.mail and telephone calls NEVER RESPOND when I wanted product information. Then on reviews to them they did contact me to say not putting negative review re pumps on site and someone would be in touch to discuss.NEVER HAPPENED. So no negative reviews on their site....obviously.

10 ottobre 2026
Non scritta su invito
Logo di Faith In Nature

Risposta di Faith In Nature

Hi there, we're really sorry to hear about your experience and that you haven't received the response you deserved. 💚 We take feedback about our 5L pumps seriously and are sorry this wasn't followed up as promised. We'd really appreciate the chance to put this right. Please could you email support@faithinnature.co.uk so we can look into this further for you.

Valutata 5 stelle su 5

Great service and great products

Ordered products Sunday evening, delivered tuesday!
Products are great to use for shower and hair. Smell great, kind to skin and the enviroment.

29 settembre 2026
Non scritta su invito
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Risposta di Faith In Nature

So great to hear! Thank you so much.

Valutata 1 stelle su 5

Out of Date Products!

Ordered on the 15 September 2026. When I opened one of the bars I noticed there was no scent at all.On checking the other two boxes I could see that the sell by date was the 25 August 2026! Clearly been on the shelf / in stock for significant time!
Emailed customer services and no response whatsoever. Won’t be buying again!!

15 settembre 2026
Non scritta su invito
Valutata 1 stelle su 5

Paid but Delivery not forthcoming NO replies to emails

Made the order on the 29th of August 26 - Promised a 2 day delivery window. 16th of September 2026 to-date no reply to chasing, no telephone number to call. Extremely poor customer service.

29 agosto 2026
Non scritta su invito
Logo di Faith In Nature

Risposta di Faith In Nature

Hi, we’re really sorry for the delay and understand how frustrating this must be. We’re a small team dealing with a busy inbox, and while we aim to respond within 72 hours, we’re sorry you’ve had to wait longer. Please send us your order number so we can look into this for you.

Valutata 2 stelle su 5

Bland

I bought blue cedar shower gel and it doesn't smell of anything . So disappointed. The grapefruit and orange hand wash is nice. I bought some along with hand and body lotion for a friend who admired it when we stayed at a holiday cottage. When a product promises a lot and delivers nothing it's a waste of money.

21 agosto 2026
Non scritta su invito
Valutata 4 stelle su 5

Ethical products that work

So nice to have found ethical products that actually deliver. I recommend the body wash, hand wash and washing up liquid, all very effective and smell great (the washing up liquid especially surprised me). Unfortunately the shampoo and conditioner just really doesnt suit my hair which is a shame but im sure it works for others. Definately give these products a chance

31 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Coconut shampoo and…

I ordered the coconut shampoo and conditioner for dry hair & scalp. Unfortunately, it made my hair feel even drier and stiff. A real shame as I will only use natural, cruelty-free products and wanted to love this. Would like to know why this is marketed for dry hair, when it clearly makes it worse.

14 agosto 2026
Non scritta su invito
Logo di Faith In Nature

Risposta di Faith In Nature

Hi, we’re sorry to hear the Coconut shampoo and conditioner didn’t work well for your hair. Hair can respond differently to natural formulations, and we understand how disappointing this must be, especially when you were hoping to love the products. We’d be happy to discuss this further on support@faithinnature.co.uk and help find a more suitable option for your hair type.

Valutata 1 stelle su 5

Really appalling customer service from…

Really appalling customer service from start to finish.
If you don't/can't download the couriers app, you don't get to find out when your delivery has arrived.

Not sure what the product is like yet but I hope it's not as bad as the dreadful customer service.
Why can't the customer service be as quick to answer any queries as they are to take customers money????

26 agosto 2026
Non scritta su invito
Logo di Faith In Nature

Risposta di Faith In Nature

Hi, we sincerely apologise for the delay in responding. We’re a small team managing a particularly busy inbox at the moment. We do advise customers that our current response time is up to 72 hours, and we’re sorry if this meant you had to wait longer than expected. Thank you for your patience and understanding.

Valutata 2 stelle su 5

Second lot of soaps I purchased off…

Second lot of soaps I purchased off this company.
I have to say I am disappointed by the quality of the items this time.
Hardly any smell at all off the 2 x Coconut Soaps compared to last lot.
It seems alot of people are having problems with anything coconut in them.

Not good...

19 agosto 2026
Non scritta su invito
Valutata 2 stelle su 5

Didn't Suit My Hair

I have fine, dry hair and bought the coconut shampoo and conditioner for dry hair and scalp. It made my hair even drier and brittle. I've previously used the Lavender, which also did the same, plus made my scalp flaky. Very disappointed!

18 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

I’ve been really impressed with the…

I’ve been really impressed with the Faith in Nature range. The products are great quality, smell fantastic and offer excellent value for natural hair and body care. I especially love the new refillable aluminium bottles they look great, feel much more premium and are a brilliant way to cut down on single-use plastic. A fantastic range that makes choosing more sustainable everyday products easy.

3 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Hydrating shampoo (Coconut)

Coconut Hydrating shampoo scored 43 'poor' on Yukka as it contains Ammonium Lauryl Sulfate; very surprised that this company uses this ingredient which is a well known irritant. Customer service response also very poor. I no longer trust this company to use what I consider to be 'safe' ingredients.

18 agosto 2026
Non scritta su invito
Valutata 1 stelle su 5

Faith In Nature showed their true colours as a company...I wont be back

Well after months of poor communication on their part, eventually I got an answer. I did use their products and decided to use one I had never used before, well that product burnt my skin. I contacted FIN who asked me to provide photos and information including batch number. As I said many months later, and every attempt being made by me first for an answer, I was told there was no issue. Well Im now left with a scarred hand. I did not use any other products around this time and the fact it took so long on their part is concerning. Ive worked in a microbiology lab and know for a fact it should not take months. From receiving, to logging the product and incubation and all steps needed. A contest email would have shown you cared. I specifically wanted to use them due to me having to avoid SLS products. I will obviously now be going elsewhere. The customer service when it goes wrong is shocking, the lack of communication is shocking and I guess Im left eith a marked hand for my trouble. Thanks FIN...youve lost a customer. Be wary, if it goes wrong, it goes very wrong.

20 luglio 2026
Non scritta su invito

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