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Valutata 3 stelle su 5

Mostly Good LIQUID products. 5ltr pumps useless drip after use non stop need drip trays. NO customer service contacted by e.mail and telephone calls NEVER RESPOND when I wanted product informati... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This is definitely a 5 star product. I've bought supposedly high end expensive products for my hair but Rosemary shampoo & conditioner is THE best & natural. My hair is fine & thinning due a variety o... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have oily / combination hair. I used to use L’Oreal Extraordinary Clay and it was great, but the product was withdrawn. I tried a few alternatives and found that either my hair got greasy very quick... Leggi di più

Valutata 5 stelle su 5

I've always liked these products since I found them randomly in a store many years ago. I used to use a wider range of stuff , including the laundry detergent; now I stocked up on some shampoo bars du... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli da toeletta
  2. anche in
  3. Fornitore di prodotti di bellezza
  4. Negozio di prodotti per capelli

Scritti dall'azienda

Faith In Nature has been walking the walk since 1974. Founded by an aromatherapist and herbalist, we make eco conscious, natural origin products for skin, hair and home. We’re a B Corp and everything we make is at least 99% natural origin ingredients, vegan, cruelty-free, free from parabens and silicones. And we do it all in our founding spirit that Natural shouldn’t mean compromise. It shouldn’t cost more. And it should work just as well. Our belief, of course, is that it works even better. Everyone’s jumping on the big green bandwagon now. In some ways, that’s great. In others, it makes it even harder to know who to trust. That’s where our 52-year history matters. You can’t buy trust. You can only earn it. And we earn it by making it easier for everyone to make better choices every day. Independently run, locally manufactured in Manchester. We make soap. We also made history by being the first company in the world to put Nature on the board - embedding the Rights of Nature in business.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

6K recensioni

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4,4

Tutte le recensioni

(6393)

65 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great products, fast delivery

I really like Faith in Nature soap and hair bars, a huge step forward into making things “plastic free”, in my flat great products which I really like, they work well and have gentle but very nice natural scents!

20 luglio 2026
Valutata 5 stelle su 5

Love love love this brand

I lovr faith in nature and i use their shampoo, conditioner, body wash and hand soap!!! It helps with my eczma as most products cause flare ups, but this seems to be a safe product for me and is good for the enviroment. I love it!!! Nit only is the product good, but the customer service is amazing. They got back to me within a working day and gave me the information i needed and more. I order online and i just cannot express how much u love the products.
I really do recomend

23 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Conditioner terrible

I ordered the coconut shampoo.and conditioner as I am becoming more conscious of wanting to help the environment by buying more considerataly. The shampoo is lovely but the conditioner!!! This has been the only conditioner ever I can't get my wide toothed comb through! I have fine hair and it turned my hair into a luggy mess which took some time to get the comb through. It's also like a liquid and not rich at all. Won't be buying again!!!!

21 luglio 2026
Non scritta su invito
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Risposta di Faith In Nature

We're so sorry to hear the Coconut Conditioner wasn't the right fit for your hair. 💚 Everyone's hair is different, and we completely understand how frustrating it must have been to deal with tangles.

If you purchased it directly from our website, please send us a private message with your order number and we'd be happy to look into this for you.

Thank you for giving us a try and for taking the time to share your feedback – we'll make sure it's passed on to our product team. 🌿

Valutata 3 stelle su 5

Love products, not the customer service

I love Faith in Nature products, but my first experience of ordering direct from them has not been great. I'd read some negative reviews regarding items not arriving or arriving damaged but as we have pretty good Evri delivery in our area I decided to go ahead and order.

Three days after I placed my order, it was due to be out for delivery, but the tracking showed there was a problem. There was no update after 2 days so I contacted Evri and Faith in Nature to find out what had happened. Evri responded the next day to say the package was damaged and they would assess if it could be repackaged and dispatched. Three days later Faith in Nature finally replied to say that there was a delay with delivery due to it being a busy period and that I should receive it in 3-5 days (initial estimate when ordering was 2-4 days which had already expired)! I immediately informed them of Evri's response but they insisted the parcel was still in transit.

In the meantime Evri contacted me to apologise and let me know the parcel could not be delivered and they would inform FiN and advised I also contact them. I did so immediately early that day and didn't get a response till the end of the following day acknowledging that the original parcel was damaged and a new one had been dispatched.

It seems FiN totally relied on the tracking info instead of contacting Evri directly to get accurate information on the issue and resolve this more quickly. In the end it took 13 days for my order to arrive, there was no next day delivery on the second dispatch or offer of goodwill to make up for the delay and I wonder if it would have taken even longer if I hadn't been in touch with Evri myself.

Customer service could definitely be improved.

11 luglio 2026
Non scritta su invito
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Risposta di Faith In Nature

Thank you for taking the time to leave such detailed feedback, and we're very sorry that your first experience ordering directly from us was so disappointing.

We're pleased to hear you love our products, but we completely understand your frustration with the delays and the mixed communication you received. We sincerely apologise that it took longer than it should have to resolve the issue.

We'd also like to clarify that, unfortunately, Evri did not contact us at any point to let us know your parcel had been damaged. We were relying on the tracking information available to us, which did not accurately reflect what had happened. As soon as we became aware that the parcel couldn't be delivered, we arranged for a replacement to be sent.

Your feedback is incredibly valuable, and we've shared it with both our customer service and logistics teams as we're always looking at ways to improve our communication and delivery experience.

We're glad your order did eventually arrive, but we appreciate that this doesn't make up for the inconvenience caused. We hope we'll have the opportunity to provide you with a much smoother experience next time.

Valutata 5 stelle su 5

Brilliant products bought a few large…

Brilliant products bought a few large refills .. 2 come damaged there customer service replaced straight away fantastic and I love the shampoo conditioner and washing liquid thank you

21 giugno 2026
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Risposta di Faith In Nature

Thank you for the kind review! We really appreciate your feedback.

Valutata 1 stelle su 5

I bought rosemary and the lavender…

I bought rosemary and the lavender shampoo and conditioner set from the very first wash my hair felt very straw like my scalp was tender and itching also my eyelids and face was very irritated where it ran on my face rinsing it off. I don’t usually make reviews but this earned one if you think this product is 99% natural think again this stuff is toxic take my advice stay away and this is from a hairdresser over 35 years

7 luglio 2026
Non scritta su invito
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Risposta di Faith In Nature

We're so sorry to hear about your experience, and thank you for taking the time to share your feedback.

This certainly isn't the experience we want anyone to have. While our products are formulated with 99.5% natural origin ingredients, we appreciate that sensitivities can vary from person to person, and we're sorry to hear you experienced irritation.

If you could send us a private message with a few more details, including where you purchased the products, we'd really like to look into this further and see how we can help.

We hope to hear from you soon. 💚

Valutata 3 stelle su 5

Wrong Scent delivered

Hi, I ordered 2x Faith in Nature ‘Seeweed & Citrus from Amazon Website. Today whilst showering I noticed it smelt different and also the colour of the content is different on the 2 new orders.
Seeweed content is always green content , the two new ones that were sent are both orange in colour and whilst ok in scent are definitely not seeweed scent. Filled out form to send back but advised to email you. I would like them replaced and the correct items sent please. I think the labelling might be the issue, placed on wrong bottles perhaps
Order No. Placed 17th June.
205-7161940-9373133
Amazon were informed but told me to contact this company. This company have directed me back to Amazon . So what now??? I have bought this product for years and will not be purchasing it again.
EDIT: You then send me a feedback form asking did we resolve your issue???
EDIT EDIT Faith in Nature resolved the issue after several emails and pictures which clearly showed the difference in colour of the liquid back and forth . I’m happy that whilst no apology, I received notification that both bottles of body wash would be replaced at no cost to me. It’s a shame it took a while and I had to argue the point that it was their issue to resolve and not Amazons but happy with result and 2 more stars will be added (mainly thanks to Sasha) Thank you.

17 giugno 2026
Non scritta su invito
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Risposta di Faith In Nature

Thank you for updating your review, and we're sorry again for the experience you had.

We completely understand how frustrating it was to be passed back and forth between Amazon and ourselves. Amazon should have handled this for you initially, rather than directing you elsewhere, and we're sorry that this made resolving the issue take longer than it should have.

We're pleased we were able to arrange replacement bottles for you, and we really appreciate you taking the time to update your review. Your feedback has been shared with our team as we continue to work on improving both our processes and our communication with our retail partners.

Thank you again for your patience and for continuing to support Faith in Nature. 💚

Valutata 5 stelle su 5

I have tried the shampoo and…

I have tried the shampoo and conditioner of all types and can I say that for the first time in years since changing over few weeks ago, I have noticed my hair is not falling out as much with these natural products. Absolutely love these products and will never be changing bk to anything else.
Your soap bars and gels are fabulous and makes my skin feel soft and lushious.
It is pricey but for naturel ingredients I don't mind paying that bit extra when I know I'm not putting extra harmful chemicals in my body.
Thank you so so much faith in nature ♥️ ♥️

4 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Dry itchy skin gone.

Tired of dry, itchy skin i decided to try faith in nature as recommended as SLS and SLES free. Both the handwash and body washes smell amazing, my skin has stopped itching and it's good to know it's natural.
Delivery was quick too! I am converted. Thank you Faith in Nature ❤️

15 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant for oily / combination hair

I have oily / combination hair. I used to use L’Oreal Extraordinary Clay and it was great, but the product was withdrawn. I tried a few alternatives and found that either my hair got greasy very quickly or they were too harsh in stripping away all natural moisture and left my hair feeling weird. The Faith In Nature Grapefruit and Orange range has been my solution- a couple of days to adjust and now it leaves my hair beautifully light and healthy.

20 maggio 2026
Non scritta su invito
Valutata 3 stelle su 5

Ethics and products good, email spam bad

I like the ethical nature and the products are good, but you have to reduce your spam emails!

I appreciate order/shipping confirmations are required, but I do not need a "Thanks for placing your first order, here: buy more stuff" email (which I unsubscribed from), followed by "your flower power points" (unsubscribed from) then a "your nature prescription" (unsubscribed from) then a "click to confirm delivery email" (also unsubscribed from)... These 4 emails are completely superfluous.

13 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Definitely recommend!!

Amazing products. The body and hair are products smell great and work really well. The pumps are so helpful given that I can only use one hand. Overall great products that are ethical. I would recommend.

1 aprile 2026
Non scritta su invito
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Risposta di Faith In Nature

Thank you for such lovely feedback !

Valutata 3 stelle su 5

£1.00 per 5litre bottle extra

Historical customer, placed order yesterday 2x five litre bottles. Trying to figure out why I’ve been charge the invoiced rate plus £1.00 per five litre bottle as two separate card transactions. I did order or need pumps or bottles.

I like the products, hence being return buyer.

Transparency in communication is required.

27 marzo 2026
Non scritta su invito
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Risposta di Faith In Nature

Hi, Thanks for your continued support — we really appreciate you coming back to us.

Sorry for any confusion around the charges on your recent order. This doesn’t sound quite right, so we’d recommend getting in touch with our customer service team directly. They’ll be able to look into your order in detail and clarify exactly what’s been charged and why.

Thanks again for flagging this — we agree that clear communication is important.

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