Absolute maze of telephone options. So hard to talk to anyone. minutes of stupid faff followed by: "A 50 minute or longer wait before we are able to answer your call". This entire organisation... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Prompt answering of telephone Very understanding patient and friendly operative Aswatoy Took timne and trouble to help me I am very very impressed She is a credit to the company big big tha... Leggi di più
On the third attempt to get some sense out this company I got through to Sushruthi who took me through the process in order to claim my husband’s shares. She was very clear, helpful and patient, lett... Leggi di più
L'azienda ha risposto
I spoke to Sushruthi in the Bereavement Team following a letter I had received about my late wife's shareholdings. Sushruthi was extremely helpful, friendly but very professional. She helped me sort o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Equiniti manages share registers and employee share plans whilst supporting governance and investor relations objectives. We handle multi-billion-pound corporate actions with absolute precision and support new companies making their debut as a listed business. Our unrivalled expertise means we act as share registrar for 48% of the FTSE100 and our average client relationship spans 14 years. Today we hold 9.2m shareholder records and pay around £34bn in dividends each year We look after 1.1m share plan participants. We process over 3m transactions annually across our platforms.
Informazioni di contatto
Regno Unito
- equiniti.com
Achieving Success Together
4,3
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
When I pressed the ‘SELL’ shares…
When I pressed the ‘SELL’ shares key,questions were still being asked.I was eventually put through to complaints.This person was very helpful and she sold the shares on my behalf.
23 aprile 2026
Risposta di Equiniti
We appreciate you bringing this to our attention. We're happy the agent assisted with selling your shares. Your feedback is valuable as we improve our processes.
Hanishree was super-helpful
Hanishree was super-helpful, patient and kind...an absolute pleasure to speak with- thank you very much..... what a credit to your company x
5 maggio 2026
Risposta di Equiniti
We're happy to hear that you had such a positive experience! It's great to know that our team member was helpful, patient, and kind. Thank you for your feedback!
The advisor I spoke to was very…
The advisor I spoke to was very helpful. Nothing was to much for her she was very patient with me
Thank you
Hani,Shree
5 maggio 2026
Risposta di Equiniti
We're happy to hear that the advisor was helpful and patient. It's great to know she provided excellent support and that you had a positive experience. Thank you!
Great Customer Service!
Vaishnavi answered my phone call and gave an answer to my query. She explained the reasons clearly and thoroughly and also helped to update my Equiniti account so that I will no longer receive unnecessary email communications. Vaishnavi was patient and professional throughout. Thank you Vaishnavi!
17 aprile 2026
Risposta di Equiniti
We're happy to hear that the phone support you received was helpful in resolving your query. We appreciate you acknowledging the clarity, thoroughness, patience, and professionalism shown while updating your account. We value your feedback.
Gokul was very patient and…
Gokul was very patient and professional. Helpful and gave good guidance 🙏 Thanks
1 maggio 2026
Risposta di Equiniti
We're happy to hear that our team member was patient, professional, and helpful, and provided good guidance. We appreciate your feedback and thank you!
Migraine inducing customer service
Migraine inducing customer service. Long wait times to get bounced between as many Indian call centres as possible who either say they can't do anything or that list of as many different scenarios and options as possible rather than just answering whatever basic question you might have. I called up and said "my sharesave is maturing today, this is the option I have selected, how long will that take" and all I got was bounced around or told dozens of different scenarios for the shares even though I explicity said at the start what I wanted and had selected. Then when you do finally get the shares you get battered with fees and long wait times for actions other companies do for free quickly. Nightmare company.
1 maggio 2026
Non scritta su invito
Risposta di Equiniti
We appreciate your feedback and are sorry to hear about the difficulties you experienced with our customer service and the share process. We'll investigate the long wait times and communication issues you encountered, as well as the fees and processing times. We're committed to improving our service.
Risposta di Equiniti
We're glad Aheli resolved the complex issue. Thank you for sharing your positive experience with us; we appreciate it.
Excellent service
Excellent service. Knowledgeable, patient and very helpful. Completely satisfied with the outcome.
30 aprile 2026
Risposta di Equiniti
We're happy to hear that our team was knowledgeable, patient, and helpful, resulting in excellent service. We appreciate your complete satisfaction and feedback!
Most Helpful!
I had several cases of tracing old shareholdings dating back to 2006 and in each case the issues were resolved quickly and efficiently.
30 aprile 2026
Risposta di Equiniti
We're happy to hear that your cases of tracing old shareholdings were resolved quickly and efficiently. Thank you for sharing your positive experience with us.
Risposta di Equiniti
We're so glad that our phone support was helpful and that we could guide you through the process. Thanks for your positive feedback!
Tushar was very helpful with my request…
Tushar was very helpful with my request for a change of address.
28 aprile 2026
Risposta di Equiniti
We're happy to hear that the address change request was handled well. We appreciate your positive feedback and your time.
Risposta di Equiniti
We appreciate your positive feedback regarding the advisor's professionalism, patience, and friendliness; we are happy to hear that.
Excellent customer service
Yes, the customer representative was very pleasant and curtios.
She took through step by step and clarified all trading conditions before my acceptance
29 aprile 2026
Risposta di Equiniti
We're happy to hear that our representative was pleasant and clearly explained the trading conditions. We appreciate you sharing your positive experience with us!
Excellent Service from The Advisor.
The Advisor was extremely helpful. Nothing was too much trouble, and he was happy for me to take my time, whilst waiting patiently for my next question.
29 aprile 2026
Risposta di Equiniti
We're happy to hear that our advisor was extremely helpful and patient, ensuring all your questions were answered. We appreciate your positive feedback!
the adviso was very pleasant and helpful
28 aprile 2026
Risposta di Equiniti
We appreciate you sharing your feedback. We are so glad to hear that you found the advisor pleasant and helpful during your visit.
Friendly and patient service
PITOKA CHOPHY was extremely helpful and patient in trying to track down some historical information and then point me in the right direction.
28 aprile 2026
Risposta di Equiniti
We're happy to hear that our team member was helpful and patient while assisting you with your research. We appreciate you taking the time to share your positive experience!
The agent
The agent, Kevin dealing with my query was excellent. Very knowledgeable and polite
28 aprile 2026
Risposta di Equiniti
We're so happy to hear that the agent who dealt with your query was knowledgeable and polite. We appreciate the positive feedback.
I wish I could give zero stars
I wish I could give zero stars. I'm still having the same issue. No one is assisting me. I made about 50 calls in 3 months. All they do is come on here and say someone will look into it. It's all for show on trust pilot. They are not helping. It's causing me depression. I do not know what else to do. I've lost money due to them. I called, I messaged. I got the employer to reach out to them. It's 3 months of nightmare. I don't understand how they are regulated. I'm losing my mind. Someone tell me how I can get the regulators to intervene as what they are doing to me is in breach.
5 gennaio 2026
Non scritta su invito
Risposta di Equiniti
We're very sorry to hear about the issues you're experiencing and the frustration this has caused. It's not the experience we want for anyone. We'll investigate this immediately to see how we can help resolve this for you. Thank you for bringing this to our attention.
Risposta di Equiniti
We appreciate your positive feedback and are so happy to hear that you found our service efficient and professional.
I received prompt and clear advice as…
I received prompt and clear advice as well as a correction of an address error
27 aprile 2026
Risposta di Equiniti
We're so happy to hear that you received prompt, clear advice and that we corrected the address error. We appreciate your positive feedback!
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