Good communication and flexibility shown with installation having to work around renovations. Just had an annual service and that went well. Engineer pointed out to me that there was no inhibitor in... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Mark arrived on time to carry out the first service to our heat pump and heating system. He was both competent and knowledgeable and when the service was completed asked if there was anything I wanted... Leggi di più
L'azienda ha risposto
Great service from an experienced engineer. Gave some great tips on ope ration of system and use of the Neo App,
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Elevate to Eco-Smart Living Step into a greener lifestyle with our user-friendly, sustainable energy saving solutions – perfect for the modern, environmentally aware home. Switch to Solar Power Start generating clean, money-saving energy from your roof with solar panels (or even add a battery). We handle the technical stuff. Switch to Heat Pumps Reduce your carbon footprint from the comfort of your cosy home. Heat pumps are not the future, they are the now.
Informazioni di contatto
15-17 Russel Way, CM1 3AA, Chelmsford, Regno Unito
- 01245408792
- info@epc-improvements.co.uk
- epc-improvements.co.uk
4,8
Eccellente
82 recensioni
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Great, knowledgeable customer service
We had a heat pump installed by EPC several years ago. So when we recently had an issue, I called and spoke to James; his response was very swift and he helped me to sort the problem myself, without incurring any costs. Great, knowledgeable customer service.
30 settembre 2025
Non scritta su invito
Risposta di EPC
Hi Shelley,
Thank you for sharing your experience. We’re so pleased to hear that James was able to help you quickly and guide you through resolving the issue without any extra cost — that’s exactly the kind of customer care we want to deliver.
It’s great to know you’ve trusted us with your heat pump for several years now, and we’ll always be here to support you whenever you need us.
Thanks again for your kind words and continued trust in EPC!
— The EPC Team
Expert service
The engineer was thorough and clearly knowledgeable. He arrived on time and was attentive to the needs of our home. He wore shoe covers which is always a real kindness that I appreciate - I wish more companies did it. I had a great experience of the service carried out - it was very well done and completed effectively and efficiently. I feel confident in what has been done.
25 settembre 2025
Risposta di EPC
Hi Jeanette,
Thank you for such a lovely review. We’re so pleased to hear that our engineer’s professionalism and attention to detail made a difference to your experience. Small touches like wearing shoe covers may seem simple, but we know how much they matter in respecting our customers’ homes, so it’s great to hear you appreciated that.
It’s wonderful to know you feel confident in the work carried out — that’s exactly the peace of mind we aim to deliver with every service. We truly appreciate your feedback and look forward to supporting you again in the future.
— The EPC Team
Efficiently and friendly
Mark is always efficient and friendly. He carries out the service with little fuss and the system had performed well since the previous service carried out by him.
18 settembre 2025
Risposta di EPC
Hi Mark,
Thanks so much for the great feedback! We’re really pleased to hear the system has been running well and that you’ve found the service efficient and friendly. I’ll be sure to pass your comments on — it means a lot to the team.
We look forward to looking after you and your system again at the next service.
Best regards,
The EPC Team
Risposta di EPC
Hi Bernard,
Thank you for the 5-star review! We’re glad to hear you found the service both efficient and informative, and that your heat pump is in good shape. We really appreciate your feedback and look forward to supporting you again in the future.
Best regards,
The EPC Team
Marc at EPC has been brilliant start to…
Marc at EPC has been brilliant start to finish! Thanks Marc
10 settembre 2025
Risposta di EPC
Hi Jack,
Thank you for the fantastic feedback! We’re so pleased to hear Marc looked after you so well from start to finish. I’ll be sure to pass your comments on to him — it’ll mean a lot.
We really appreciate you choosing EPC and look forward to supporting you again in the future.
Best regards,
The EPC Team
Risposta di EPC
Hi Mrs. Craig,
Thank you for your kind words and 5-star review! We’re delighted to hear you found our service professional and that the team went above and beyond your expectations. Feedback like this really motivates us to keep delivering our best.
Best regards,
Excellent service as usual
Excellent service as usual. Mark was friendly, courteous and efficient. Highly recommended.
26 agosto 2025
Risposta di EPC
Hi Liz,
Thank you so much for your lovely review! We’re delighted to hear that Mark looked after you with his usual friendly and efficient service. Your recommendation means a lot, and we really appreciate your continued trust in EPC.
Best regards,
The EPC team
Attended as arranged on time and…
Attended as arranged on time and service my Air Source Heat Pump - taking the time to answer my queries and explain any issues found. Professional and well informed - will be using them going forward
18 agosto 2025
Risposta di EPC
Hi Collin,
Thank you for the great feedback! We’re really pleased to hear you found the visit punctual, professional, and informative. It’s always important to us that we take the time to answer questions and explain things clearly, so it’s great to know that came across.
We really appreciate your trust and look forward to supporting you and your heat pump in the future.
Best regards,
The EPC Team
Good customer service and easy to deal…
Good customer service and easy to deal with. Mark is a great engineer, he is clean, courteous and takes the time to explain what he is doing and why. It's a pleasure to have him service our heat pump each year.
18 agosto 2025
Risposta di EPC
Hi Phillip,
Thank you for the fantastic feedback! We’re so glad to hear you’ve had such a positive experience year after year. Mark will be really pleased to know his professionalism and clear explanations make a difference.
We truly appreciate your continued trust in us and look forward to looking after your heat pump for many years to come.
Best regards,
The EPC Team
What more do you want from a service.
Prompt, efficient, thorough and the technician pleasant.
7 agosto 2025
Risposta di EPC
Hi Mark,
Thank you for the brilliant feedback! It’s great to hear you found the service prompt, efficient, and thorough — and that the technician left a positive impression. That’s exactly what we aim for.
We really appreciate your review and look forward to looking after you again in the future.
Best regards,
Five star experience and service as…
Five star experience and service as usual.
23 luglio 2025
Non scritta su invito
Risposta di EPC
Thank you so much, Katie! 🌟
It means the world to hear that you’ve had another five-star experience with us. Consistency is what we strive for, and we're so glad to know we're delivering that for you. Always here when you need us!
— The Team at EPC
Dealt with a heat pump issue very…
Dealt with a heat pump issue very promptly and efficiently. Everything was very easy to sort out. They responded rapidly to all communications.
Highly recommended!
16 luglio 2025
Non scritta su invito
Risposta di EPC
Hi Peng,
Thanks so much for the kind words — we really appreciate you taking the time to leave a 5-star review!
We know how disruptive a heat pump issue can be, so we’re glad we could jump on it quickly and get things sorted without fuss. Speed and simplicity are what we aim for, and it’s great to hear that came through in your experience.
If you ever need anything else, we’re just a message away.
Thanks again for the recommendation!
— The EPC Team ⚡
Highly recommend EPC Improvements
Highly recommend EPC Improvements, we’ve not yet got to install stage but Marc who was our first point of contact has helped us spec the right system for our needs, answered my endless queries, and provided all the information we need to pass on to our contractor. There is no over speccing, he and the company are about providing optimal performance-I’m looking forward to the next stages!
1 agosto 2025
Risposta di EPC
Hi Louise,
Thank you so much for the fantastic review and recommendation! We're thrilled to hear that Marc has been able to guide you through the early stages and help spec the right system for your needs — no fluff, no overkill, just honest, tailored advice to get you the best performance.
We know how many questions can pop up during this process, and it’s great to hear that Marc was able to cover everything clearly and thoroughly. That’s exactly how we aim to support every customer — knowledgeable, transparent, and always on your side.
Looking forward to delivering the install and seeing everything come to life. If there’s anything else you need in the meantime, just shout!
– The EPC Improvements Team
EPC installed my Air source heat pump…
EPC installed my Air source heat pump and solar panels and battery about 3 years ago. As expected, took a little while to get used to the system and to dial in the settings. But over this period, whenever I have had an issue, they have responded and supported me. Good to see the company still going strong after so many horror stories of installers disappearing in the night. Mark who is our regular service guy is careful and knowledgeable and dependable.
31 luglio 2025
Non scritta su invito
Risposta di EPC
Hi Mahendra,
Thank you so much for the fantastic review and for sticking with us these past few years — it really means a lot. It’s great to hear you’ve been happy with both the system and the support from our team. You're absolutely right — these systems do take a bit of learning at first, but once they're dialled in, they should run like clockwork.
We’ll make sure Mark sees your kind words — he takes pride in being thorough and dependable, and it’s clear that shines through.
Thanks again for your trust and continued support. We’re not going anywhere — and we're always here if you need us.
– The EPC Team
Professional, knowledgeable & reliable ⭐
Always on time, professional and knowledgable; which is especially handy as we have quite an old ‘Air source Heat Pump’ which a lot of companies do not have the knowledge to offer support and maintenance on (we learnt this the hard way a couple of years back). Their combined expertise has kept our Airsource solution working so would definitely recommend 👌👍🏻
24 luglio 2025
Risposta di EPC
Hi Ms. Cocker,
Thank you so much for taking the time to leave us such a detailed and thoughtful review – it really means a lot to our team. I’m especially glad you mentioned that we’ve been able to keep your older air‑source heat pump running smoothly. Those early generation units can be a bit quirky, and, as you’ve experienced, not every company has the confidence or experience to work on them. We’ve been working with renewable heating systems since their early days, so our engineers have been around the block (and back) with just about every make and model. That depth of knowledge is what allows us to walk in confidently and keep older kit ticking along efficiently when others might throw in the towel.
We also know that punctuality and reliability aren’t optional extras – they’re the basics of good service. In our experience, regular servicing on an aging unit is not just a box‑ticking exercise; it genuinely extends the life of the hardware and keeps it performing as efficiently as possible. That’s why we take a thorough, consultative approach to maintenance rather than just giving it a quick once‑over.
If you ever have questions about the system’s performance, or if you’re curious about whether future upgrades could save you money in the long run, feel free to give us a call. We’re always happy to chat through options and help you plan ahead rather than reacting when something breaks down.
Thanks again for the recommendation – it’s the highest compliment we can receive. We look forward to keeping your air‑source heat pump humming along for many more years.
Warm regards,
The team at EPC
Experts in Self build advice
EPC have looked after and carried out renewable installations for several of my self build clients. They have been thorough with their reviewing projects, advice and installation designs and actual installs have been carried out efficiently, on programme and to an excellent standard. Their after install service is also excellent always on hand should any problems or queries arise. They are very professional in their approach to each project and I would have no hesitation in recommending them to future Clients.
16 luglio 2025
Risposta di EPC
Thanks so much for the fantastic review, John!
It means a lot coming from someone as experienced in the self-build space as you are. We know how much is riding on getting the renewable element right for your clients — so we always aim to bring the same level of care and precision whether we’re advising on system design, getting installs done on time, or being available for post-install queries.
We’re genuinely thrilled that our approach has delivered value for your clients and earned your confidence. Thanks again for the recommendation — we really appreciate it.
All the best,
The EPC Team
Reliable, knowledgeable and responsive
It is good to get the same contact at EPC each time. I have been talking with Marc for several years now. He is very knowledge of the systems EPC create and is always willing to discuss and modify the details.
15 luglio 2025
Risposta di EPC
Hi Stuart,
Really appreciate your feedback — it’s great to hear you've had a consistent point of contact with Marc over the years.
He's got a solid grasp of our systems and genuinely enjoys getting into the detail, so I’m glad that’s come through in your experience. We know how important it is to have someone who not only understands the technical side but is also responsive when changes or discussions are needed.
Thanks again for taking the time to share that — and if there's ever anything you need, just shout.
Best,
Craig
EPC Improvements
Valuable Guidance for Our Commercial Energy Upgrade
EPC provided great feedback on fitting solar and heat pumps to our commercial property. Their advice was honest and balanced giving us the ability to determine the most cost effective route forward. I would highly recommend.
10 luglio 2024
Non scritta su invito
Risposta di EPC
Hi David,
Thanks for the feedback — really glad to hear our input helped steer things in the right direction.
We always aim to give straight, practical advice, especially when it comes to balancing upfront investment with long-term value. Helping you find the most cost-effective solution for your commercial upgrade was exactly the kind of challenge we enjoy.
Appreciate the recommendation — and if you ever need anything further down the line, just get in touch.
Best,
Craig
EPC Improvements
Heat pump servicing
I arranged a service for our heat pump, this was booked with an engineer efficiently. The engineer was friendly and very professional and thorough. He checked the while system and radiators to ensure it was all working correctly. Very pleased with the Company’s friendly and professional working and will continue using them in the future.
25 giugno 2025
Non scritta su invito
Risposta di EPC
Hi Kirsty,
Thank you so much for the lovely review! We're really pleased to hear that the heat pump service went smoothly and that our engineer left a great impression. We pride ourselves on being both thorough and friendly, so it’s fantastic to hear that came through in your experience.
Making sure everything – from the pump to the radiators – is working just right is a big part of what we do, and it's brilliant to know you felt looked after. Thanks again for your continued support – we look forward to working with you again in the future!
Warm regards,
The EPC Team
Five Star Company - Solar Panel & Battery Install
Installed a solar panel system and battery at my property in September 2024. I cannot fault the communication and attention to detail EPC Improvements provided from start to finish.
I have had other trades people carrying out work at my property and I only wish they exercised the same level of care, expertise and attention EPC Improvements provided me with throughout my project.
I have recommended this company to all my friends and family.
30 settembre 2024
Non scritta su invito
Risposta di EPC
Hi Christie,
Thank you so much for your fantastic review – we really appreciate it!
It means a lot to hear that our team’s communication, attention to detail, and overall care stood out during your solar and battery install. We know how stressful home projects can get, especially when you’ve got multiple trades involved, so we’re absolutely thrilled to know we made the process smooth and stress-free for you.
And your recommendation to friends and family? That’s the highest compliment we could ask for. Thank you again for trusting us with your home – and if you ever need anything down the line, you know where to find us!
All the best,
The EPC Team
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