Good communication and flexibility shown with installation having to work around renovations. Just had an annual service and that went well. Engineer pointed out to me that there was no inhibitor in... Leggi di più
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Mark arrived on time to carry out the first service to our heat pump and heating system. He was both competent and knowledgeable and when the service was completed asked if there was anything I wanted... Leggi di più
L'azienda ha risposto
Great service from an experienced engineer. Gave some great tips on ope ration of system and use of the Neo App,
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Elevate to Eco-Smart Living Step into a greener lifestyle with our user-friendly, sustainable energy saving solutions – perfect for the modern, environmentally aware home. Switch to Solar Power Start generating clean, money-saving energy from your roof with solar panels (or even add a battery). We handle the technical stuff. Switch to Heat Pumps Reduce your carbon footprint from the comfort of your cosy home. Heat pumps are not the future, they are the now.
Informazioni di contatto
15-17 Russel Way, CM1 3AA, Chelmsford, Regno Unito
- 01245408792
- info@epc-improvements.co.uk
- epc-improvements.co.uk
4,8
Eccellente
82 recensioni
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Helpful and gave detailed information
14 maggio 2026
Good communication and flexibility…
Good communication and flexibility shown with installation having to work around renovations.
Just had an annual service and that went well. Engineer pointed out to me that there was no inhibitor in the heating system as I'd had some earlier radiator work, he rectified that, despite it probably not being part of the job.
20 maggio 2026
EPC-Improvements
EPC. Has been extremely professional in the design and implementation of their design. We were impressed with the preinstallation information provided for our solar panels, batteries and Heatsource equipment. Clear information which was easy for the contractor to follow, which made installation and commissioning extremely easy and successful.
7 maggio 2026
Great service from an experienced…
Great service from an experienced engineer. Gave some great tips on ope ration of system and use of the Neo App,
7 maggio 2026
Very good service
14 maggio 2026
Heat Pump Service
Extremely reliable and attentive company, arrived on time and very thorough.
13 maggio 2026
Excellent service
EPC have serviced my air source heat pump annually since its installation four years ago. They do a very thorough and professional job, talking me through every aspect of the work, explaining the importance of each step. It's very reassuring and I can't recommend the company enough - an excellent example to the industry!
10 aprile 2026
Excellent Service
Service was very thorough and professional. The engineer was happy to explain things and answer any questions I had.
10 aprile 2026
Risposta di EPC
Thanks so much for the fantastic review!
Really glad to hear you found the service thorough and professional, that’s exactly what we aim for. It’s great to know the engineer took the time to walk you through everything and answer your questions properly.
If you ever need anything else, don’t hesitate to reach out, we’re always happy to help.
Annual Service
Annual Service 1/4/26
Arrived at time expected.
Efficient service of equipment, clean and tidy.
Was very helpful in answering questions on the system use.
Documenation completed.
1 aprile 2026
Risposta di EPC
Thanks so much for your review, Gillian!
Great to hear everything ran smoothly and on time. We always aim to deliver an efficient, tidy service, so it’s good to know that came across. Glad the engineer was able to help with your questions and make sure everything was clearly explained.
We really appreciate your feedback and look forward to seeing you again at your next service.
Peace of Mind with a Thorough Service.
The engineer Mark is always very thorough in what he does and also in the information he provides. He is always willing to listen to our questions. He gives gives real peace of mind. Seems happy to spend to time with us to ensure a good job and that we are satisfied.
7 aprile 2026
Risposta di EPC
Thanks so much for your kind words, Keith. We really appreciate you taking the time to share your experience.
It’s great to hear that Mark’s thorough approach and clear communication gave you that peace of mind. We pride ourselves on taking the time to do things properly and making sure everything is fully understood, so it’s fantastic to see that reflected in your feedback.
We’ll be sure to pass this on to Mark, he’ll be pleased to hear it. Thanks again for choosing us!
Mark arrived on time to carry out the…
Mark arrived on time to carry out the first service to our heat pump and heating system. He was both competent and knowledgeable and when the service was completed asked if there was anything I wanted explained or was concerned about as well as explaining any work he had carried out.
7 aprile 2026
Risposta di EPC
Thank you for taking the time to leave such a great review, Peter — we really appreciate it.
It’s great to hear that you were happy with the service Mark provided. We pride ourselves on being thorough, transparent, and making sure everything is clearly explained, so it’s good to know that came across during your visit.
If you ever have any questions about your system or need anything in the future, don’t hesitate to get in touch,
we’re always happy to help.
Thanks again for choosing us.
Service of heat pump and system
EPC serviced our ASH pump for second time having installed it originally. We have found them punctual, knowledgeable and generally helpful.
23 marzo 2026
Risposta di EPC
Thanks for the great review, Gary — really appreciate you taking the time.
Glad to hear everything’s been running well since the install and that the service visits have met expectations. Keeping systems performing properly year after year is just as important as getting the install right in the first place.
If you ever need anything, you know where we are 👍
Thorough service.
Good communication. Thorough service, advice given and questions honestly answered. Overshoes worn indoors to protect our floors.
27 marzo 2026
Risposta di EPC
Thanks for the great feedback, Des — much appreciated.
We’re glad you were happy with the service and that everything was clearly explained. Taking the time to answer questions properly and do a thorough job is exactly how it should be.
And of course — clean, tidy, and respectful in your home is non-negotiable for us.
If you need anything down the line, just give us a shout 👍
Thoroughly recommended
Mark was professional, knowledgeable and polite. He did a great job and I would definitely recommend EPC.
27 marzo 2026
Risposta di EPC
Thanks for the recommendation, Lisa — we really appreciate it.
Great to hear Mark looked after you and delivered the level of service we expect on every job. Professional, knowledgeable, and polite is exactly the standard we aim for.
Thanks again for trusting EPC 👍
Risposta di EPC
Thank you for the 5-star review — we really appreciate you taking the time to share your experience.
It’s great to hear you’re happy with the heat pump service. We take a lot of pride in making sure everything runs efficiently and reliably, so your feedback means a lot to the team.
If you ever need anything in the future, we’re always here to help.
Engineer was good very impressed with…
Engineer was good very impressed with job he done
10 marzo 2026
Risposta di EPC
Thanks so much for your kind words, Nalin — we really appreciate you taking the time to leave a review.
Great to hear you were impressed with the work carried out. We’ll be sure to pass your feedback on to the engineer — it means a lot and keeps standards high.
If you ever need anything else with your heat pump, we’re always here to help.
Always a prompt service
Always a prompt service, cannot fault them and would highly recommend.
9 marzo 2026
Risposta di EPC
Hi John,
Thank you for taking the time to leave such a great review — it really means a lot to us. We’re glad to hear you’ve consistently had a prompt service and a positive experience.
We appreciate the recommendation and look forward to helping you again in the future!
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