Good communication and flexibility shown with installation having to work around renovations. Just had an annual service and that went well. Engineer pointed out to me that there was no inhibitor in... Leggi di più
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Mark arrived on time to carry out the first service to our heat pump and heating system. He was both competent and knowledgeable and when the service was completed asked if there was anything I wanted... Leggi di più
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Great service from an experienced engineer. Gave some great tips on ope ration of system and use of the Neo App,
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly... Leggi di più
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Elevate to Eco-Smart Living Step into a greener lifestyle with our user-friendly, sustainable energy saving solutions – perfect for the modern, environmentally aware home. Switch to Solar Power Start generating clean, money-saving energy from your roof with solar panels (or even add a battery). We handle the technical stuff. Switch to Heat Pumps Reduce your carbon footprint from the comfort of your cosy home. Heat pumps are not the future, they are the now.
Informazioni di contatto
15-17 Russel Way, CM1 3AA, Chelmsford, Regno Unito
- 01245408792
- info@epc-improvements.co.uk
- epc-improvements.co.uk
4,8
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82 recensioni
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Terrible experience
Terrible experience. Arrogant company.
Found EPC through a facebook advert. Was very impressed at first and decided to go with them to fit a heat pump for our refurbishment project. I promptly paid the deposit and was sent proforma information from vaillant and a list of things that needed to be done prior to the install. We had a contact who was very responsive but never told me that we basically needed to complete everything, (which amounted to second fix for our plumber and electrician) give them photos proving this, and then wait 8-10 weeks before they can come to do the installation. This lead time is a crucial piece of information. Turns our contact left EPC while were mid preparation stage, but I was never told. I only found this out when my emails had gone unanswered and i called the company to find out why. I was then told about the crazy long lead time, which would have meant us moving into our house in winter with two small very small kids and no heating or hot water for several weeks. There was very little concern for this, no apology for the lack of communication and even at that point they wouldn’t even pencil in a date because they wanted everything completely finished for the installation first - which was completely unrealistic.
I told my plumber about this, who said it was crazy and recommended another company who could come and do the installation in time for us. The documents i had signed with EPC at the time of paying the deposit made it clear I could cancel and get the deposit back less some minor deductions. So i notified them of this, and then suddenly EPC became more responsive. But it was too late. All confidence had gone and I saw no reason to proceed when we had a clear better alternative that was not going to put my family at risk of having no heating or hot water.
However I am still waiting for the deposit to be returned after two months. They clearly have no intention of doing so. I am now having to prepare a small claims court application.
Also, having gone with another company I now look back on what EPC told me at the preparation stage and don’t think it wasn’t great. Wish I had been with the other company from the start.
Beware.
15 settembre 2025
Non scritta su invito
Risposta di EPC
Thank you for taking the time to set out your concerns. We are sorry that your experience did not meet your expectations and appreciate the opportunity to clarify the situation.
At the outset of the project, EPC provided an installation timeframe that was fully in line with our standard process and industry norms for heat pump installations of this type. This timeframe was contingent on all prerequisite works being completed and signed off, which was clearly outlined in the documentation provided at deposit stage. An installation date was available within the agreed timeframes once the project was ready to proceed.
We acknowledge that your original point of contact left the business during your preparation phase. While the project itself remained active and managed internally, we accept that this change should have been communicated more clearly and we apologise for the frustration this caused.
Regarding the deposit, EPC is not withholding it in full. As set out in the terms you signed, the deposit is refundable subject to deductions for costs already incurred. By the time cancellation was received, the project had progressed to an advanced pre-installation stage, including system design, specification, manufacturer coordination, administrative processing, and resource allocation. These costs are material, not minor, and are currently being itemised in line with the contract.
We also apologise that the refund process has taken longer than expected. This period coincided with our busiest operational window of the year, and we experienced unforeseen staff absences due to sickness. That said, we recognise this does not change your expectations, and the matter is now being actively progressed.
A director of EPC will be in direct contact with you to finalise the refund calculation and bring this to a conclusion. Our intention has always been to resolve this fairly and in accordance with the agreement, not to delay or avoid repayment.
While we regret that you chose not to proceed with EPC, we wish you well with your installation and trust the above clarifies our position.
professional, expert, helpful
We installed a Vaillant heat pump with EPC two years ago. Every aspect of the installation was dealt with with a professional and competent manner: the installation was top notch (not a single problem across two years); on the handful of occasions we needed help with the controls EPC staff were very helpful and sorted our problem quickly and efficiently. The heat pump has been working seamlessly.
There are two points worth special mention. First, in trying to decide whether to install a heat pump or not, EPC staff did not do a hard sell: they tried hard to offer us objective advice, to help us make the right decision for our household. It is worth pointing out that, as we are one of the first households in the area to install a heat pump, we had a lot of trouble getting approval from the local building authority (the regs have changed now, but basically at the time we needed planning permission because of the volume of the pump). EPC were fantastic helping us navigate a fairly complex and unpleasant exchange with planners. The second point is that we needed the heatpump positioned on top of our garage, on the side of the house (we live in a semi detached house). This was hardly trivial -- the machine is about 200 kg. The EPC installer was brilliant, using a winch to lift it over. It felt a bit like pulling a rabbit out of a hat, moving the machine where it needed to be.
We have been using EPC for the annual heat pump service. Also, we are looking to bring them back to install solar panels to our home. Definitely extremely happy with everything they did; we highly recommend them.
27 novembre 2025
Non scritta su invito
Risposta di EPC
Hi Emmanuel, thank you for such a detailed and thoughtful review — feedback like this really means a great deal to the whole team.
We’re especially pleased to hear that the system has performed flawlessly over the past two years and that our support around controls and servicing has been prompt and helpful. Your comments about the decision-making process are important to us — we’ve always believed that heat pumps aren’t a one-size-fits-all solution, so giving clear, honest advice without pressure is the right approach.
The planning process at the time was far from straightforward, and we’re glad we could take some of that burden off your shoulders and help steer things through. As for the garage install — you’re absolutely right, that was no small task, and it’s great to hear the ingenuity and care of the installation stood out.
We really appreciate your continued trust in us for servicing, and we’d be delighted to help with your solar installation when the time comes. Thank you again for the recommendation — it means a lot to us.
Good service and an efficient heating system
EPC designed and installed the system we have which is somewhat different to standard UK installs. EPC continue to provide an annual service which is comprehensive and thorough. Both James and Mark are always ready to answer any questions.
23 novembre 2025
Risposta di EPC
Hi Elizabeth, thank you for taking the time to leave such a kind review. It’s great to hear that the system design and installation have continued to perform well, especially given it’s a more bespoke setup. We take a lot of care with non-standard systems, so it’s good to know that shows through in both performance and servicing. James and Mark will really appreciate the mention. As always, we’re here if you have any questions or need support in the future.
Professional and Friendly
This was the second service on our heat pump installed by EPC.
Friendly and reliable as ever, work was completed on time and as expected. Mark and the EPC team are very professional and knowledgeable and we thoroughly recommend their services.
21 novembre 2025
Risposta di EPC
Hi Alastair, thank you for the great review. We’re really pleased to hear that your second service went just as smoothly and that the team delivered exactly what you expected. Mark and the rest of the EPC team take a lot of pride in being reliable, professional, and knowledgeable, so your recommendation means a lot to us. We appreciate your continued trust and look forward to supporting you in the years ahead.
Annual service of heat pump system…
Annual service of heat pump system carried out by EPC. As before this was conducted in a professional manner by Mark who kept me fully informed at all times. Definitely recommend.
19 novembre 2025
Risposta di EPC
Hi Mike, thanks very much for the review. We’re pleased to hear that your annual service was carried out professionally and that Mark kept you fully informed throughout — clear communication is a big part of what we aim for. We really appreciate the recommendation and your continued trust in EPC.
Great service
13 novembre 2025
Risposta di EPC
Hi Ian,
Really appreciate you taking the time to leave a review — and I’m glad to hear you had great service! If you need anything else or have any questions down the line, I’m always here to help. Thanks again for choosing us. 🙌
The engineer was very nice and…
The engineer was very nice and knowledgeable. He took the time to talk me through the system in more detail, so that I could understand what features of the system I should look to monitor on a more regular basis.
4 novembre 2025
Risposta di EPC
Thanks so much for the fantastic review, Neil! We’re really pleased to hear our engineer took the time to walk you through your system in detail — understanding how to monitor and get the best from it makes all the difference. We’ll be sure to pass on your kind words to the team. Thanks again for choosing EPC — it’s great to know you’re happy with both the service and your system!
We're a year into our ASHP and…
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly enough. Not much more to add, it all just works really - no additional thought required.
2 novembre 2025
Risposta di EPC
Thanks so much, Tom — that’s exactly what we like to hear! A full year in and everything running smoothly is the best outcome we could ask for. Our team will be chuffed to know their hard work paid off.
We really appreciate you taking the time to share your experience — and even more so for spreading the word. If you ever need anything down the line (or want to expand your setup), you know where to find us. Thanks again for trusting EPC with your home energy system!
Excellent service carried out efficiently.
Engineer carried out service in a proffesional manner, informing user of individual heating components being tested.
In addition to the service fitted pressure valve and pipe insullation.
Provided instruction as to the efficient use of the heating system and left utility room clean and tidy
29 ottobre 2025
Risposta di EPC
Hi Derek,
Really appreciate you taking the time to leave such a positive review — and we’re thrilled to hear you’re pleased with the service. It’s great to know our engineer kept you informed throughout the visit and that everything was left clean and tidy.
We’ll make sure your comments are passed on to the engineer — they’ll be chuffed to know their professionalism and attention to detail made an impression.
Thanks again for choosing EPC for your heat pump installation and service. If you ever need advice on getting the most out of your system or want to book your next annual service, just give us a shout.
Warm regards,
EPC Improvements
Engineer arrived on time was quick and…
Engineer arrived on time was quick and efficient and informed us of everything he was doing and checking.
26 ottobre 2025
Risposta di EPC
Hi Mr. Larkin,
Thanks for sharing your feedback — we really appreciate it. It’s great to hear that our engineer arrived on time and kept you informed throughout the service. We take pride in doing the job efficiently and making sure our customers fully understand how their system’s performing.
We’re glad everything went smoothly, and we’ll be sure to pass your comments on to the engineer who attended — they’ll be pleased to know their efforts were appreciated.
Thanks again for choosing EPC for your heat pump service, and if you ever need any help or advice on running your system efficiently, just let us know.
Best regards,
EPC Improvements
Risposta di EPC
Hi John,
Thanks a lot for your kind words — we really appreciate it. Great to hear you were happy with the service and the advice provided. We always aim to make sure every visit leaves our customers confident their system’s in good hands and running efficiently.
It was a pleasure working with you, and if you ever need any further support or advice about your heating system, don’t hesitate to get in touch.
All the best,
EPC Improvements
Viessmann heat pump service
A very thorough annual service was undertaken by EPC as they outlined in their report. The engineer was well versed in the system we have and actually highlighted an issue with the installation where a relief drain was not correctly terminated despite having been originally commissioned by the manufacturer. (Subsequently rectified by Viessmann). Good communication and recommended for their service
1 ottobre 2025
Risposta di EPC
Hi Peter,
Thanks so much for taking the time to share such a thorough review — we really appreciate it. It’s great to hear that you were pleased with the level of detail in our annual service and that our engineer’s knowledge of your Viessmann system was evident throughout the visit.
We’re particularly glad that the inspection helped identify that installation issue. Even though it originated from the original commissioning, it’s exactly why a comprehensive service is so valuable — catching those little things before they turn into bigger problems.
Your comments on communication and professionalism mean a lot to us, and we’ll be sure to pass them on to the engineer who carried out your service.
Thanks again for choosing EPC Improvements to maintain your Viessmann heat pump. If you ever need further advice or want to discuss efficiency tweaks for your setup, we’re only a call away.
Warm regards,
EPC Improvements
Amazing company to deal with very…
Amazing company to deal with very professional in all ways can’t recommend them enough
17 ottobre 2025
Risposta di EPC
Hi Paul,
Really appreciate your kind words — and the continued trust you’ve placed in us across your new build projects. It’s been a pleasure working with you and your team, and we’re delighted to hear you’ve been consistently happy with the professionalism and service from our side.
We value the partnership and look forward to supporting you on many more developments to come. Thanks again for the recommendation — it means a lot to the whole EPC team.
All the best,
EPC Improvements
5 *****
Very efficient, friendly, well mannered gentleman. Their workmanship was to a 5 star standard & completed on time. *****
3 ottobre 2025
Risposta di EPC
Hi Perry,
Thanks so much for the fantastic feedback — we really appreciate it! It’s great to hear you were impressed with the team’s professionalism, workmanship, and overall service on your new Vaillant heat pump installation.
We take real pride in delivering high standards and a smooth installation experience from start to finish, so your comments mean a lot.
We’re also looking forward to helping you take the next step with solar in the new year — it’ll be a great addition alongside your heat pump setup.
Thanks again for choosing EPC Improvements — and for being such a pleasure to work with.
Warm regards,
EPC Improvements
EPC was recommended to me by a friend… a good experience!
EPC was recommended to me by a friend and neighbour - I also saw his Heat Pump installation and was impressed by the neatness of the work.
My experience has been very good from the very start; a good team explaining their product and their commitment to getting it right! The finished job is neat, tidy and very professionally installed. The plumbing team were polite, friendly and very knowledgeable as was their electrician counterparts. The whole process was properly "Project Managed" by a helpful and knowledgeable person who was always "just a phone call away" - the commissioning engineer carefully explained how to use the system and the associated App.
A great team effort from a committed and friendly company - I thoroughly recommend them.
16 ottobre 2025
Risposta di EPC
Hi David,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experience with EPC lived up to your expectations, from first contact right through to commissioning.
Our team takes real pride in being clear, professional, and meticulous with every installation — so it’s great to hear the neatness of the work and the support throughout the project stood out to you. I’ll be sure to pass on your kind words to the plumbing and electrical teams, as well as to your project manager and commissioning engineer — they’ll be thrilled to know their efforts made such a positive impression.
It was a pleasure working with you, and we’re so glad your friend’s recommendation led you to us. Enjoy your new Vaillant heat pump, and we’ll look forward to seeing you again for next year’s service. And if you’re happy to, please recommend us to friends, family — and even random strangers — who might be thinking about making the switch!
Thanks again for recommending us!
— The EPC Team
EPC were excellent throughout the…
EPC were excellent throughout the process of investigating our Heat pump right the way through to installation and then an after check to ensure everything was finished and working. I even received a rebate after th grant had been settled.
The process was not straightforward and every step of the way I could phone up and there would be someone to answer questions and they were always supportive.
The installation was thorough and well handled. Equipment and parts arrived when they were needed, no delays and always the correct item.
The work went smoothly and even a tricky installation having to use existing ducts went well without fuss.
Then after the whole system was in and working they turned up again to do an inspection and make sure we were happy with the work, the controls and the app.
Really exceptional work and service.
8 ottobre 2025
Risposta di EPC
Hi Martin,
Thank you for sharing such a fantastic review — we’re thrilled to hear how positive your experience was from start to finish. We know heat pump projects can sometimes be complex, so it’s great to hear our team’s communication, organisation, and attention to detail made the process smooth and stress-free for you.
It’s especially rewarding to know that even with the challenges of working with existing ducts, everything came together neatly and on time — and that the follow-up checks gave you confidence in the system and controls. The fact you highlighted our team being “always supportive” really means a lot, as that’s exactly the standard we aim for.
Enjoy the comfort and efficiency of your new system, and we’ll look forward to seeing you again for servicing in the future. And if you’re happy to, please do recommend us!
Thanks again for your kind words.
— The EPC Team
Top banana
Top banana! From initial engagement to the site delivery team, EPC have been great and I cant fault the quality and communication of all involved. The site was left clean and tidy follow the install of our ASHP, which is so rare to have and everyone involved super friendly and took time to answer any questions we had.
9 ottobre 2025
Risposta di EPC
Hi James,
“Top banana” — what a brilliant way to sum things up, thank you! We’re so pleased to hear you and your family had such a positive experience with us, from the first conversations right through to installation.
The team will be delighted to know their friendliness, clear communication, and tidy work stood out to you — we know how important those details are, and it’s great to hear they made a difference.
We’re thrilled you’re happy with your new Vaillant heat pump, and we’ll look forward to seeing you again for your annual service. And if you’re happy to, please recommend us to friends, family, and even random strangers who might be thinking about making the switch!
Thanks again for your kind words.
— The EPC Team
Heating system service
Mark of EPC carried out a full service of the heat pump and heating systems. He explained what he was doing and was polite and efficient throughout. I am confident that my heating system is working as it should, and would recommend EPC for heating system service.
8 ottobre 2025
Risposta di EPC
Hi Ian,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Mark looked after you so well during your service — we’ll be sure to pass your kind words on to him.
It’s great to know you feel confident in your system after the service, as that peace of mind is exactly what we want our customers to have. We appreciate your recommendation and look forward to keeping your heat pump running smoothly for many years to come.
— The EPC Team
Annual Service
The EPC engineer found the fault and quickly resolved the issue. A full service was also conducted. Great job!
7 ottobre 2025
Risposta di EPC
Hi Christine,
Thank you for your review — we’re so glad to hear our engineer was able to quickly identify and resolve the fault, as well as complete your full service. It’s always our goal to keep everything running smoothly and efficiently for you.
We really appreciate your kind words and look forward to seeing you again for your next annual service.
— The EPC Team
Risposta di EPC
Hi Andy,
Thanks for the great feedback! We’re delighted to hear you found our team friendly, helpful, and knowledgeable — that’s exactly what we aim for on every visit.
We really appreciate you choosing EPC and look forward to helping you again in the future.
— The EPC Team
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