Good communication and flexibility shown with installation having to work around renovations. Just had an annual service and that went well. Engineer pointed out to me that there was no inhibitor in... Leggi di più
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Mark arrived on time to carry out the first service to our heat pump and heating system. He was both competent and knowledgeable and when the service was completed asked if there was anything I wanted... Leggi di più
L'azienda ha risposto
Great service from an experienced engineer. Gave some great tips on ope ration of system and use of the Neo App,
We're a year into our ASHP and solar/battery install from EPC now and everything is going perfectly. The system is great, service from the entire team has been brilliant - cant' recommend them highly... Leggi di più
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Elevate to Eco-Smart Living Step into a greener lifestyle with our user-friendly, sustainable energy saving solutions – perfect for the modern, environmentally aware home. Switch to Solar Power Start generating clean, money-saving energy from your roof with solar panels (or even add a battery). We handle the technical stuff. Switch to Heat Pumps Reduce your carbon footprint from the comfort of your cosy home. Heat pumps are not the future, they are the now.
Informazioni di contatto
15-17 Russel Way, CM1 3AA, Chelmsford, Regno Unito
- 01245408792
- info@epc-improvements.co.uk
- epc-improvements.co.uk
4,8
Eccellente
82 recensioni
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An excellent engineer is Mark
An excellent engineer is Mark, fitted the additional remote operating I asked for hub with ease and led me clearly through the on line set up and functioning. The actual annual service was very thorough. He explained to me and showed me items which will help my management of the Heat Pump. When he left I felt I have great confidence in the system until at least the next service, probably longer.
4 marzo 2026
Risposta di EPC
Thank you for such a detailed review, Mike — it means a lot.
Great to hear Mark made everything straightforward, from installing the additional controls to walking you through the setup and day-to-day use. That confidence in your system is exactly what we want every customer to have after a visit.
Glad the service gave you real clarity and peace of mind — and we’ll be here whenever you need us 👍
Thorough service of Heat Pump
Thorough maintenance check with written report provided at the end. Small repairs carried out at the time if necessary.
25 febbraio 2026
Risposta di EPC
Thank you so much Gwyneth and Simon for your fantastic 5-star review! It's always a pleasure working with you both, and we're so pleased to hear that you were happy with the heat pump maintenance service and the written report.
Keeping your heat pump running efficiently is so important, especially across an HMO portfolio, and we're glad we could carry out those small repairs on the spot to keep everything ticking over perfectly.
Please know that we are always here whenever you need us — whether that's routine maintenance, repairs, or anything else heat pump related.
If you know any friends, family, or fellow Platinum Property Partners franchisees who could benefit from our heat pump installation and maintenance services, we'd love it if you could pass our name along — reviews and referrals like yours truly mean the world to us and help us continue doing what we love!
Warm regards,
The EPC Improvements Team
Our annual service was really thorough…
Our annual service was really thorough and spotted some opportunities to fine tune the system so we’re well set up for the next year. It was Mark’s 3rd visit and he always goes above and beyond.
17 febbraio 2026
Risposta di EPC
Thank you so much Alex for your fantastic 5-star review! We're really pleased to hear that the annual service was thorough and that we were able to fine tune the system to keep everything running at its best for the year ahead.
It's wonderful to hear such kind words about Mark — we're incredibly proud to have him on the team and it's great to know that his dedication and attention to detail shines through visit after visit. We'll be sure to pass your kind words on to him!
We're always here whenever you need us, so please don't hesitate to get in touch. And if you know any friends, family, or fellow Platinum Property Partners franchisees who could benefit from our services, we'd love it if you could pass our name along!
Warm regards,
The EPC Improvements Team
Helpful and accommodating
Great to have annual inspections and engineer was most helpful and explained the rather complex system to us.
20 febbraio 2026
Risposta di EPC
Thank you so much Alice for your wonderful 5-star review! We're really pleased to hear that the annual inspection went well and that our engineer was able to explain the system clearly — we know these systems can be complex, so we always want to make sure our customers feel fully informed and confident.
As an architect, you and your colleagues are perfectly placed to incorporate renewable technologies into your projects, and we'd love to be a resource for you and your practice. Whether it's heat pumps, solar, or other renewable solutions for your clients' projects, we're always here to offer guidance, support, and expertise every step of the way.
Please don't hesitate to reach out anytime — we'd be thrilled to work alongside Alice Poole Architects and help bring sustainable, energy-efficient solutions to your clients' homes and buildings.
Warm regards,
The EPC Improvements Team
Heat pump service
Quick, efficient service which was very informative about our system.
9 febbraio 2026
Risposta di EPC
Hi Claire, thank you so much for the 5-star review ⭐️
We’re really pleased to hear you were happy with your heat pump service and that everything was quick, efficient, and informative. It’s important to us that customers feel confident in how their system works, so it’s great to know that came across.
Thanks again for choosing us, and if you have any friends or family looking for reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.
Very impressed with the engineer very…
Very impressed with the engineer very knowledgable and charming
10 febbraio 2026
Risposta di EPC
Hi Naomi, thank you so much for the 5-star review ⭐️
We’re really pleased to hear you were impressed with the engineer during your heat pump service — we’ll be sure to pass on your kind words. Knowing you found him knowledgeable (and charming!) genuinely means a lot.
Thanks again for choosing us, and if you have any friends or family looking for a reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.
Annual Service
Mark arrived promptly and conducted a thorough service of our heating system, both inside and out. He took the trouble to explain his actions and suggested ways in which we might efficiently operate our heat pump. I can thoroughly recommend Mark and his company.
3 febbraio 2026
Risposta di EPC
Hi John, thank you so much for the 5-star review ⭐️
We’re really pleased to hear you were happy with the service and that everything was carried out thoroughly both inside and out. It’s great to know the engineer took the time to explain what he was doing and gave you helpful advice on running your heat pump as efficiently as possible — that’s exactly the level of service we aim for.
Thanks again for choosing us, and if you have any friends or family looking for reliable heat pump, solar or battery installations and/or servicing, we’d really appreciate you recommending us.
Highly Recommend
What an amazing experience. This company know what they are doing. So glad we found them. Responsive to any email, always followed up with a phone call, to make sure we understand the email. Clear and detailed quote. Look nowhere else!!
4 febbraio 2026
Risposta di EPC
Thanks so much, Cliff — really appreciate you taking the time to leave such a great review.
We’re big believers in clear communication and proper follow-up, so it’s great to hear that came through from start to finish. Making sure everything’s understood before moving forward is non-negotiable for us.
Thanks again for choosing us and for the recommendation — it genuinely means a lot. If you ever need anything in the future, you know where we are 👍
Excellent & Informative experience
Marc, was excellent in reviewing our requirements for the hot water and heating system at our new build house. He gave good recommendations with all the requested supporting details and estimates. Very attentive and supporting throughout.
2 febbraio 2026
Risposta di EPC
Thanks very much, Eamonn — really appreciate the feedback.
Marc takes a lot of pride in properly understanding a project before making recommendations, especially on new builds where getting the system right first time really matters. It’s great to hear you found the advice clear, detailed, and well supported.
Thanks again for trusting us with your new home. We’re always here if you need anything as the build progresses.
Best in the business
A previous company bodged the installation of an air source heat pump with underfloor heating throughout my house and it was replete with issues.
After a year of back and forth with this other company, I asked James from EPC improvements to do an independent review of the installation. He identified all the faults and proposed a remediation plan. After one day's work, everything works perfectly - the flow rate is optimised so it runs quietly, I can control all my temperature zones from an app, the pressure is at target, the configuration is correct.
I'm incredibly relieved to have found James and EPC improvements. James has been installing heat pumps for two decades and his knowledge is top shelf. If you are considering an installation, or facing issues with a previous company, EPC improvements are peerless.
27 gennaio 2026
Non scritta su invito
Risposta di EPC
Thanks so much, Jared — that really means a lot.
Unfortunately, we see situations like this more often than we’d like, and it’s exactly why we take such a methodical, engineering-first approach. I’m glad James and Mark were able to get to the root of the issues quickly and put a proper remediation plan in place — and even better that everything is now running quietly, efficiently, and exactly as it should.
Your comments about James’s experience and attention to detail genuinely matter to us. If anyone’s on the fence about a heat pump install or dealing with problems left behind by others, we’re always happy to give honest, independent advice.
Thanks again for the trust and the recommendation.
It did what it agreed to do promptly…
It did what it agreed to do promptly and efficiently, as far as I can tell. A helpful and considerate engineer.
21 gennaio 2026
Risposta di EPC
Thanks, Mr Cook — we appreciate you taking the time to leave a review.
Doing exactly what we say we’ll do, when we say we’ll do it, is the baseline for us, so it’s good to hear that came across on the day. I’ll be sure to pass on your comments to the engineer as well.
Thanks again for choosing EPC Improvements.
EPC Annual Service
The Engineer, Mark, was friendly and efficient in servicing the system - explaining what he was doing and what to do to avoid a blocked drain from leaves in the ASHP.
21 gennaio 2026
Risposta di EPC
Thanks, Simon — really appreciate you leaving a review.
Mark is great at making sure customers understand not just what’s been done, but how to keep the system running smoothly long term, so it’s good to hear that came through. Simple things like keeping drains clear can make a big difference to performance and reliability.
Thanks again for booking your annual service with EPC Improvements — we’re here whenever you need us.
Excellent Customer Service
Just wanted to say a big thank you to the team at EPC for arranging one of their technicians/fitters to come out to look at our battery and get it back online.
The guy that came was amazing and so helpful and polite and we are back up and running.
Just wanted to make sure I passed on this feedback. People often only get in touch to complain, but feel it is just as important to notice the good points.
We are very grateful for you and your team with our whole solar and battery journey and your professional support from start to finish. It has been exemplary and we cannot fault you!
8 gennaio 2026
Risposta di EPC
Thanks so much, Sam — we really appreciate you taking the time to share this.
Getting systems back online quickly and properly is exactly what we’re here for, and it’s great to hear the technician looked after you so well. I’ll make sure your feedback is passed on to the whole team — comments like this genuinely matter.
You’re absolutely right that people tend to speak up when things go wrong, so we’re especially grateful you called out the positives. Thanks again for trusting EPC with your solar and battery setup — we’re glad to be part of the journey and we’re always here if you need us.
Risposta di EPC
Thanks, Sunsanna — we really appreciate you taking the time to leave a review.
Great to hear you found everything quick, efficient, and thorough — that’s exactly what we aim for. We’re always pushing ourselves to improve, so if there’s anything we could have done better to earn that fifth star, we’d genuinely love to hear it.
If you have a moment, feel free to drop Danny a quick note at danny@epc-improvements.co.uk
. Any feedback helps us raise the bar.
Thanks again for choosing EPC Improvements.
Risposta di EPC
Thanks, Stephen — really appreciate the review.
Clear communication and a helpful team are non-negotiables for us, so it’s great to hear that stood out. Thanks again for choosing EPC Improvements.
Service of heat pump
Mark was very thorough and gave us clear easy to understand explanations.
He was also thoughtful with the bad weather and took precautions to leave it outside
We would have no hesitation to recommend
18 dicembre 2025
Risposta di EPC
Hi Nickie, thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that Mark explained everything clearly and took extra care given the bad weather — that attention to detail is exactly what we expect from our team. We appreciate the recommendation and are glad you were happy with the service. If you ever need anything in the future, don’t hesitate to get in touch.
Above and beyond
Mark, didn’t just service the heat pump. He also checked the hot water system and the underfloor heating. Spotting issues with both, that he spent additional time fixing.
3 dicembre 2025
Risposta di EPC
Hi Kieron, thanks very much for the great feedback. Mark takes real pride in going beyond a basic service, so it’s good to hear he picked up on the hot water and underfloor heating issues and got them sorted for you. That extra time on site is exactly about making sure the whole system is running as it should. We really appreciate you taking the time to share your experience.
Risposta di EPC
Hi Andy, thanks for the great review. We’re glad to hear you consistently receive a friendly, reliable service — that’s exactly what we aim for on every visit. We really appreciate your continued support and look forward to helping again whenever you need us.
Polite friendly and thorough service
10 dicembre 2025
Risposta di EPC
Hi Tom, thanks for taking the time to leave a review. We’re pleased to hear you found the service polite, friendly, and thorough — that’s the standard we expect from our engineers. We appreciate the feedback and are always here if you need anything going forward.
EPC Improvements - 5* at every level
I have nothing but praise for EPC. They installed my system 4 years ago and serviced it yearly ever since. The staff is friendly and available at any time. EPC is competent, trustworthy and reliable.
4 dicembre 2025
Non scritta su invito
Risposta di EPC
Hi Claudia, thank you so much for such a generous review — it genuinely means a lot to us. Looking after your system from installation through to ongoing annual servicing is exactly how we believe things should be done, and it’s great to hear that consistency, reliability, and trust have come through over the years. We’re really grateful for your continued support and kind words about the team. If you ever need us, we’re always only a call away.
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