Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 2 stelle su 5

These took nearly a month to ship- they come from China and the quality of shoe was poor and felt cheaply made. Returns are not straightforward and expensive. overall the experience has felt a bit lik... Leggi di più

Valutata 5 stelle su 5

Wow - the shoes! These are seriously comfortable AND cute shoes. Delivery to the UK was surprisingly quick and everything was in perfect order without excessive packaging. Even though it was a sweet g... Leggi di più

Valutata 4 stelle su 5

The quality and attention to details is superb. The shoes are well made, arrive with shoe bags, artistic drawing card or rose including. Well done! The only drawback is longer waiting time after pl... Leggi di più

Valutata 5 stelle su 5

I ordered the Hero Loafer in wine. These are such beautiful and beautifully crafted shoes. The purchase process was seamless. No worries at all with international purchase process, including custom... Leggi di più

Dettagli dell'azienda

  1. Grossista di calzature

Scritti dall'azienda

Our goal is to create the most comfortable and stylish shoes in the world.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

677 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(677)

25 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great find

I need shoes that are both cushioned on the sole of the shoe as I have arthritis and I find the cushioning helps when walking. I like the softness of the leather and the range of colours is great also.

16 agosto 2023
Valutata 5 stelle su 5

I get a lot of compliments!

I bought a pair of shoes at the start of the summer and every time I wear them, people comment on how great they look. They feel even better! As a big-footed gal, I appreciate that the size 11 fit true to size and I didn't have to make any adjustments. I just bought two more pairs, can't wait for them to arrive!

7 settembre 2023
Valutata 5 stelle su 5

Everything promised was delivered

Shoes arrived much quicker than expected. Packaged with care, and a cute paper rose. I really do have kind square shaped toes and the fit was amazing, a rare thing for me. I subbed in the extra liners and it feels like walking on clouds. I'll be buying more!

5 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

I only had shoes for a little over 2…

I only had shoes for a little over 2 months but they are coming apart. Really disappointed. I haven't even worn them that much. I emailed customer service about a replacement. Hope fully I will hear from them In a timely manner.
UPDATE: I contacted customer service and they sent out a replacement pair. Hopefully I should get the shoes this week. I am grateful for how efficient they were.

3 settembre 2023
Non scritta su invito
Logo di Empress

Risposta di Empress

Hi Loutrina,

Thank you for taking the time to let us know about this. Your shoes should last for a lot longer than that and I apologise for this. Your replacement pair is already on the way to you! Please let me know if you have any other questions.

Best wishes,
Kate, Empress

Valutata 5 stelle su 5

Good Fit

I ordered shoes without trying them on. They fit comfortably and the shoes are attractive too. Very satisfied.

2 settembre 2023
Valutata 5 stelle su 5

Helpful with return…

Jennifer from Empress Australia was really helpful when I realized I would need to return my shoes due to a problem with my foot. They promptly answered my email and offered help and advice and then a full refund. Great customer service! Shoes are lovely too, very soft leather and very comfy in-soles!

3 agosto 2023
Non scritta su invito
Valutata 3 stelle su 5

beautiful shoes but

I bought a pair of Empress wine color shoes August 18, 2023. The shoes are beautiful but tight on my left big toe. I thought I can return them and order the bigger size. I always read return policy before buying anything on line, because a friend recommended the shoes I didn't do this time. It cost $25.43 (ground shipping) to return the shoes. I won't buy from companies who do no have a free return policy.

28 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Very easy to order and the shipping…

Very easy to order and the shipping time was not long at all. I love the shoes and customer service is beyond exceptional! I accidentally ordered two pair of the same shoe when I meant to order the shoe in different colors. I sent an email and my order was fixed immediately. I will continue to wear Empress shoes because they are comfortable, cute, stylish and the customer service is unbeatable.

4 agosto 2023
Non scritta su invito
Valutata 4 stelle su 5

Great support, decent shoes

I had made a mistake on my purchase details, but my email to support was answered quickly and my delivery was actually quite quick. About 7 days from original order date. The shoes themselves are pretty good. As someone who needs alot of arch support, the additional arch support sole is very good. The shoes are comfortable, but I have to honestly say that they did make my feet sore after a couple hours of shopping. I have wide feet and I did feel my toes were a bit squished and a hot spot was developing near the edges of the leather after a few hours and some natural swelling from heat. I would still recommend the shoes though to anyone who asks. They aren't the most amazing shoes ever... but they are super cute and comfy. Great for short walks and times when you won't be on your feet all day.

15 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

I bought a pair of shoes from Empress and when they arrived, I discovered they were a bit small for my feet. I emailed customer service and they sent me the next size up promptly and at no extra cost.

11 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Best shoes I own

I own a pair of empress flats and they are the most comfortable shoes I currently own. They are stylish and look good with everything. I wear them for work almost everyday. So I was very happy to see they introduced so many new colors. I plan to buy them in more colors.

26 agosto 2023
Valutata 5 stelle su 5

Quite satisfied

I ordered 2 pair of the square toe flats. They fit beautifully, are really cute, the customer service was great and they arrived within a few weeks. I am very satisfied with my overall experience and with the product.

1 agosto 2023
Non scritta su invito

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