Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Leggi di più
L'azienda ha risposto
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Leggi di più
L'azienda ha risposto
I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Leggi di più
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Leggi di più
L'azienda ha risposto
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
London, Regno Unito
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After a bad experience with a different company, I contacted Elegance to be certain that the rug I wanted was in stock. The owner replied promptly saying it was, so I ordered it, and sure enough it arrived within a couple of days. The rug was good quality and at a very competitive price. Overall I couldn't be happier with the service I received from EleganceRugs.

Risposta di EleganceRugs
Excellent customer service, the director of the company liaised with us throughout the process and helped us to find a rug of the right size as we had to cover a huge area.

Risposta di EleganceRugs
The rug is gorgeous and came on time! Had to pay import duty of €30...just for anyone outside of UK😉

Risposta di EleganceRugs
Unbelievable service. I needed this rug very quickly and this company arranged overnight delivery with no charge. I can’t recommend them enough!!

Risposta di EleganceRugs
Really lovely rug and was kept informed of delivery. Thank you

Risposta di EleganceRugs
Beautiful rug - exactly as described including the colour and shades of blue. Fits perfectly in my room and I am delighted.

Risposta di EleganceRugs
Excellent and very helpful service. My rug was reserved and stored for a few weeks as I was waiting for other work to be done and then dispatched when we were ready.
Could not fault the communications and extremely satisified. Would definitively use the company again.

Risposta di EleganceRugs
Very reasonably priced rug, great quality and fast delivery!

Risposta di EleganceRugs
Good product and courteous service. Would be five stars but for lengthy delays, though these were due to Covid restrictions and international difficulties. So overall I am well pleased.

Risposta di EleganceRugs
Delivered when scheduled. Wrapped sensibly. Lovely rug. Good quality and value for money. Would recommend to others, and would use this company again.

Risposta di EleganceRugs
Simply Great. Only took 3days. So nice I purchased another. Can’t wait till
Virus is over to show them off..
Really good service and good communication with the manager. Good quality and the rug came before the set up date!! Really really happy! 5stars
Excellent rugs, service and communication.
Had almost immediate response to a couple of queries, easily ordered and delivered Within 48hrs.
Really nice rugs. We ordered two.
Had a small mix up with one package which they rectified immediately and had delivered the following day (but this was the delivery company mix up, not Elegance rugs.)
Fantastic service a rug I ordered kept being delayed so eventually I asked could I cancel and they didn’t hesitate and refunded me in full makes a nice change not to have to argue about getting refunded
Highly recommend Elegance Rugs. Amazing communication and received the rug much sooner than expected. The rug is as described and very happy with it. Overall great customer service.
Excellent service and quality!! I wanted some advice on the rug before purchasing and they responded immediately. The rug arrived the within a day or two and is sitting in my living room beautifully! Would definitely recommend!
Great quality rug, really soft and the pile stays high. Over all Very impressed
A good selection, good prices, customer service and communication.
I'm really happy with beautiful rug.
I would highly recommend this company.
I was afraid how carpet would look loke live, but when it came I was overjoyed. The carpet is an in the picture ! All praise for Elegance rugs,,,kindness, fast delivery and everything else !
I will continue to shop at Elegance rugs !
Thank you !
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