Replacement gall table top arrived ahead of time. Quality is first class, fits a like a glove. Hole in centre cut to exact dimensions. Would highly recommend Express Glass Warehouse
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Scopri cosa dicono le persone
I used this company many times. Quickly delivered Very nice and professional staff, helpful, they are happy to support through out the process I definitely recommend Thank you
DO NOT ORDER FROM THIS COMPANY! After we placed order the delivery date changed drastically, we then tried to call to be told there are no phones lines to contact and speak to anyone. They then gave m... Leggi di più
My friend had a large glass-topped table (120cm) but the glass was cracked, I searched a good number of sites and chose EGW as theirs was easiest to navigate and gave me the best price. Any queries I... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With over 20 years experience, Express Glass Warehouse are one of the UK's leading bespoke glass experts. Our dedicated team specialise in toughened, laminated and obscure glass. All products are made to measure, designed for all your glass needs. Manufactured and processed onsite with nationwide delivery across the UK.
Informazioni di contatto
51-55 Fowler Road, Hainault Business Park, IG6 3UT, Ilford, Regno Unito
- 02085001188
- info@egw.co.uk
- egw.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Replacement gall table top arrived…
Replacement gall table top arrived ahead of time. Quality is first class, fits a like a glove. Hole in centre cut to exact dimensions.
Would highly recommend Express Glass Warehouse
Very good and professional service
I used this company many times.
Quickly delivered
Very nice and professional staff, helpful, they are happy to support through out the process
I definitely recommend
Thank you
Great!
Ordered a glass top for our bar counter. Great experience. Order arrived promptly!
Replacing a large glass table-top.
My friend had a large glass-topped table (120cm) but the glass was cracked, I searched a good number of sites and chose EGW as theirs was easiest to navigate and gave me the best price. Any queries I had were answered by a friendly human being (rare!). I chose an 8mm Toughened finish; the old one was just annealed. And I'm very happy - as is my buddy.
Custom orders at low prices
I needed something that wasn’t on their website, but they were able to make it and deliver it quickly. Great price and great service.
Quick delivery and perfect fit
Quick delivery and perfect fit
Exactly what we needed.
Amazing service
From EGW I have received an amazing service from start to end, their return around was very quick and delivered within 2 weeks. The glass quality of glass is excellent and looks amazing. I would recommend them for your project.
Excellent service from start to finish
Excellent service from start to finish. Fast delivery, great communication, and the glass arrived well packaged and in perfect condition. Very good quality product. I would definitely recommend EGW and will use them again. Thank you!
Glass arrived as ordered within the…
Glass arrived as ordered within the timescale given.
No issues, have used these guys for many orders
Highly recommended!
My first order arrived damaged, but the customer service was excellent. They dealt with the issue quickly and sent out a replacement without any hassle. The whole experience was handled professionally and efficiently, and I wouldn't hesitate to use this company again. Highly recommended!
Dreadful service!
I ordered a large replacement top for my garden dining table.
I arranged for delivery on May 18th. I phoned on the day to check what time and was told it wasn’t ready and so we arranged for delivery for tomorrow (May 27). I wasn’t supposed to be at home today and when they delivered (a day early) nobody was home. I called them and explained I’m a 61 year old with a bad back and I needed them to deliver it on the correct day and put it in my garden on the table, not against the front windows of my house. They said they only do ‘kerbside delivery’ for ‘insurance’ reasons.
If they would have told me that, I never would’ve made an order with them. I told them I wanted them to pick the glass up and refund the money! Thankfully, a couple of kindly neighbours helped me, so we’re now keeping it.
In fairness they did a good job with the glass, but I wouldn’t ever deal with them again!
Terrible service
As with everything in life it is when things go wrong that people show their true nature. There was a mistake in measurement on my initial order which wasn't EGW's mistake, fair enough. I needed to rectify by reordering, again I don't hold EGW responsible for this. HOWEVER, in trying to get this resolved Adam who was dealing with my account outright ignored emails. It took me days of following up and chasing when I finally managed to get hold of him, his words "I've already told you what I can do, I don't have the time to keep responding to emails". Adam you did not clearly state this was your final view and you ignored all my emails which followed! I can't be the only customer you have had where mistakes have been made on measurement. You clearly don't value customer service and are happy to profit from people in my situation. I don't have a need for more glass but will think twice before using you again or recommending you to anyone. Appalling.
Bespoke shower door.
I required a bespoke shower door for a new bathroom and received a fantastic service from Sean at Express Glass Warehouse. Very helpful and was delivered very quickly. If you require a bespoke shower door, this is the company to speak to. Highly recommended.
Top Quality Products and Service
Excellent all round. Very prompt response to initial enquiry, followed up with a very favourable quote for 6 bespoke and irregular shaped panels. Delivered approx 1 week after the order was placed. The finished job looks truly amazing and the missus particularly is 'over the moon' (Happy wife = happy life!). A big thank you to all involved with this order
Faulty Hinges
Purchased 2 glass doors and SIX hinges. One hinge came out faulty whilst the rest are perfectly fine.
Their response was; you’ve fitted them wonky. Fit in 2 doors identically, one hinge has a problem which I’ve provided pictures for, and Helen Doherty sends me a response with a picture of how to install the hinges LOL. No resolution offered…not even accepting that the hinge may be faulty, just assumed we’ve installed it wrong, when the other door is perfectly fine. Hinges are less than 3 months old btw
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! After we placed order the delivery date changed drastically, we then tried to call to be told there are no phones lines to contact and speak to anyone. They then gave me the delivery drivers number to chase my delivery even though we paid £65 for delivery through them they were basically saying its not their problem anymore.
Website shows discontinued items....
Left a query out of hours on the website and it said someone would get back to me, they never did. I then went back during working hours to start a new chat. I wanted to purchase a bath screen with brushed brass hinges - even though the website says they are made to order, it was showing as sold out...! The agent told me that the hinges are sold out, I asked when are they back in stock and he said they have been discontinued. So I have no idea why they are still showing on the website. Really unprofessional company and think I dodged a bullet ordering from them. What a waste of time!

Risposta di Express Glass Warehouse
Don't honour discount code.
I'm looking for glass splashbacks for my utility room. I've looked at a few online sites and have written prices down as I go.
10 days ago I visited this site and wrote the prices down.
Today, I went in to order and noticed they had a discount if you signed up with your email - which I duly did.
I tried to apply the welcome10 discount code but it wasn't accepted. I contacted online chat and asked them why. They said it was because the products I want to buy already have a black Friday discount code applied to them.
This is utter RUBBISH. The Black Friday banner on the landing page was NOT there when I checked their site 10 days ago. They are simply trying to wriggle out of a measly 10% discount.
Shame on them. They've lost a sale because of their shady practices.

Risposta di Express Glass Warehouse
Excellent service
Excellent service and great communication. We had some very complicated glass balustrade and shower screens that were produced to a very high quality. Highly recommend EGW!
Not quite!
Really frustrated.
The glass itself - fantastic. All cut to size perfectly. Delivered fine, if a tad slowly.
Comms, generally fine, but could be a tad more responsive.
However, big problem. Ordered 8mm glass for a custom shower. They sent 10mm surface channels for it. All I get is that's what their suppliers provide now. That this is how it's done. Nonsense. It looks ridiculous.
Had to purchase the correct item from elsewhere as they stopped responding.
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