Express Glass Warehouse Recensioni 

82
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Replacement gall table top arrived ahead of time. Quality is first class, fits a like a glove. Hole in centre cut to exact dimensions. Would highly recommend Express Glass Warehouse

Valutata 5 stelle su 5

I used this company many times. Quickly delivered Very nice and professional staff, helpful, they are happy to support through out the process I definitely recommend Thank you

Valutata 1 stelle su 5

DO NOT ORDER FROM THIS COMPANY! After we placed order the delivery date changed drastically, we then tried to call to be told there are no phones lines to contact and speak to anyone. They then gave m... Leggi di più

Valutata 5 stelle su 5

My friend had a large glass-topped table (120cm) but the glass was cracked, I searched a good number of sites and chose EGW as theirs was easiest to navigate and gave me the best price. Any queries I... Leggi di più

Dettagli dell'azienda

  1. Produttore di vetro
  2. Commerciante di vetro
  3. Servizio di manifattura

Scritti dall'azienda

With over 20 years experience, Express Glass Warehouse are one of the UK's leading bespoke glass experts. Our dedicated team specialise in toughened, laminated and obscure glass. All products are made to measure, designed for all your glass needs. Manufactured and processed onsite with nationwide delivery across the UK.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

82 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(82)

18 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Replacing a large glass table-top.

My friend had a large glass-topped table (120cm) but the glass was cracked, I searched a good number of sites and chose EGW as theirs was easiest to navigate and gave me the best price. Any queries I had were answered by a friendly human being (rare!). I chose an 8mm Toughened finish; the old one was just annealed. And I'm very happy - as is my buddy.

23 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

From EGW I have received an amazing service from start to end, their return around was very quick and delivered within 2 weeks. The glass quality of glass is excellent and looks amazing. I would recommend them for your project.

25 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from start to finish

Excellent service from start to finish. Fast delivery, great communication, and the glass arrived well packaged and in perfect condition. Very good quality product. I would definitely recommend EGW and will use them again. Thank you!

17 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended!

My first order arrived damaged, but the customer service was excellent. They dealt with the issue quickly and sent out a replacement without any hassle. The whole experience was handled professionally and efficiently, and I wouldn't hesitate to use this company again. Highly recommended!

24 giugno 2026
Non scritta su invito
Valutata 2 stelle su 5

Dreadful service!

I ordered a large replacement top for my garden dining table.
I arranged for delivery on May 18th. I phoned on the day to check what time and was told it wasn’t ready and so we arranged for delivery for tomorrow (May 27). I wasn’t supposed to be at home today and when they delivered (a day early) nobody was home. I called them and explained I’m a 61 year old with a bad back and I needed them to deliver it on the correct day and put it in my garden on the table, not against the front windows of my house. They said they only do ‘kerbside delivery’ for ‘insurance’ reasons.
If they would have told me that, I never would’ve made an order with them. I told them I wanted them to pick the glass up and refund the money! Thankfully, a couple of kindly neighbours helped me, so we’re now keeping it.
In fairness they did a good job with the glass, but I wouldn’t ever deal with them again!

26 maggio 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible service

As with everything in life it is when things go wrong that people show their true nature. There was a mistake in measurement on my initial order which wasn't EGW's mistake, fair enough. I needed to rectify by reordering, again I don't hold EGW responsible for this. HOWEVER, in trying to get this resolved Adam who was dealing with my account outright ignored emails. It took me days of following up and chasing when I finally managed to get hold of him, his words "I've already told you what I can do, I don't have the time to keep responding to emails". Adam you did not clearly state this was your final view and you ignored all my emails which followed! I can't be the only customer you have had where mistakes have been made on measurement. You clearly don't value customer service and are happy to profit from people in my situation. I don't have a need for more glass but will think twice before using you again or recommending you to anyone. Appalling.

18 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Bespoke shower door.

I required a bespoke shower door for a new bathroom and received a fantastic service from Sean at Express Glass Warehouse. Very helpful and was delivered very quickly. If you require a bespoke shower door, this is the company to speak to. Highly recommended.

26 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Top Quality Products and Service

Excellent all round. Very prompt response to initial enquiry, followed up with a very favourable quote for 6 bespoke and irregular shaped panels. Delivered approx 1 week after the order was placed. The finished job looks truly amazing and the missus particularly is 'over the moon' (Happy wife = happy life!). A big thank you to all involved with this order

12 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

Faulty Hinges

Purchased 2 glass doors and SIX hinges. One hinge came out faulty whilst the rest are perfectly fine.
Their response was; you’ve fitted them wonky. Fit in 2 doors identically, one hinge has a problem which I’ve provided pictures for, and Helen Doherty sends me a response with a picture of how to install the hinges LOL. No resolution offered…not even accepting that the hinge may be faulty, just assumed we’ve installed it wrong, when the other door is perfectly fine. Hinges are less than 3 months old btw

11 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY! After we placed order the delivery date changed drastically, we then tried to call to be told there are no phones lines to contact and speak to anyone. They then gave me the delivery drivers number to chase my delivery even though we paid £65 for delivery through them they were basically saying its not their problem anymore.

4 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Website shows discontinued items....

Left a query out of hours on the website and it said someone would get back to me, they never did. I then went back during working hours to start a new chat. I wanted to purchase a bath screen with brushed brass hinges - even though the website says they are made to order, it was showing as sold out...! The agent told me that the hinges are sold out, I asked when are they back in stock and he said they have been discontinued. So I have no idea why they are still showing on the website. Really unprofessional company and think I dodged a bullet ordering from them. What a waste of time!

1 dicembre 2025
Non scritta su invito
Logo di Express Glass Warehouse

Risposta di Express Glass Warehouse

Hi there,

Thank you for your feedback, and I’m sorry for the inconvenience you experienced.

We have a large catalogue of products on our website, and while we update stock levels regularly, some items that become discontinued can take a little time to be fully removed from the site. This is what happened in this case, the bath screen hinges you enquired about had recently been discontinued by our supplier, which is why they were showing as sold out instead of available to order.

Our intention is never to waste anyone’s time, and I’m sorry for the frustration this caused.

Regarding your out-of-hours message, we do reply to every enquiry, so I’m sorry we didn’t reach you.

Thanks again for bringing this to our attention.

Valutata 1 stelle su 5

Don't honour discount code.

I'm looking for glass splashbacks for my utility room. I've looked at a few online sites and have written prices down as I go.
10 days ago I visited this site and wrote the prices down.
Today, I went in to order and noticed they had a discount if you signed up with your email - which I duly did.
I tried to apply the welcome10 discount code but it wasn't accepted. I contacted online chat and asked them why. They said it was because the products I want to buy already have a black Friday discount code applied to them.
This is utter RUBBISH. The Black Friday banner on the landing page was NOT there when I checked their site 10 days ago. They are simply trying to wriggle out of a measly 10% discount.
Shame on them. They've lost a sale because of their shady practices.

28 novembre 2025
Non scritta su invito
Logo di Express Glass Warehouse

Risposta di Express Glass Warehouse

Hi there,

Thanks for taking the time to share your feedback, and I’m really sorry for the frustration you experienced.

To clarify what happened here: our Black Friday pricing went live on 17th November, as stated in our Terms & Conditions at the time. This means that, even though some of the promotional banners were added gradually across the site, the discounted pricing itself had already been activated when you revisited our store.

As also outlined in our T&Cs, percentage-off discount codes can’t be combined with sale pricing, which is why the WELCOME10 code was not accepted at checkout. Our support team followed the policy correctly, but I appreciate that it may not have been clearly visible to you if a banner hadn’t yet been added to the specific page you viewed.

We absolutely aren’t trying to “wriggle out” of anything, we just have to ensure consistency across all orders once a sale period has begun.

I’m genuinely sorry this created a negative experience for you, and I completely understand why it felt confusing.

Valutata 5 stelle su 5

Excellent service

Excellent service and great communication. We had some very complicated glass balustrade and shower screens that were produced to a very high quality. Highly recommend EGW!

27 novembre 2025
Non scritta su invito
Valutata 2 stelle su 5

Not quite!

Really frustrated.
The glass itself - fantastic. All cut to size perfectly. Delivered fine, if a tad slowly.
Comms, generally fine, but could be a tad more responsive.
However, big problem. Ordered 8mm glass for a custom shower. They sent 10mm surface channels for it. All I get is that's what their suppliers provide now. That this is how it's done. Nonsense. It looks ridiculous.
Had to purchase the correct item from elsewhere as they stopped responding.

1 giugno 2025
Non scritta su invito

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