Very easily and professionally booked in . Kept us informed at all times . Once paid the certificate was sent by email straight away . All in excellent service . Definitely would recommend them... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Everyone I dealt with over the phone was friendly, helpful and knowledgeable. I did not book immediately but they then called me as their engineer was going to be in the area and we received a discoun... Leggi di più
L'azienda ha risposto
As an elderly person who is not IT minded and the straight forward conversation I had on phoning up made it all stress free. All this made it a pleasant experience. Thank you Derek
L'azienda ha risposto
Very easy to book and company came back with a time date which was easy to change pending my availability. Contractor carried out the test and gave some good advice. Would use again for all safety che... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Easy EPC
Scritti dall'azienda
Every property certificate, the easy way
Utilising our 17 years experience in the industry paired with our specialised assessor, admin, and technical teams to provide expert and efficient service across the UK.Our comprehensive list of 15+ services ensures you can find all your property compliance needs under one roof. Quote Me Today Energy Performance Certs Rental Property Surveys Sale Property Surveys New Build Surveys MEES Consultancy
Informazioni di contatto
First Floor, 12 Albion Street, BN2 9NE, Brighton, Regno Unito
- 0800 170 1201
- customercare@easyepc.org
- easyepc.org
4,8
Eccellente
1782 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Surveyor arrived on time
Surveyor arrived on time, was pleasant and efficient and the report was prepared promptly
14 aprile 2025
Risposta di Easy EPC
Hi Alan, we really appreciate that you've taken the time to share your feedback with us.
Your recognition of our surveyor's pleasant attitude, and prompt arrival and efficiency is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
If you require any surveys in the future, we'd be delighted to provide our services again.
Only helpful if you know the EPC rating will be within the band you need
The rating we received was below the required standard and EasyEPC only provided computer generated recommendations that were not personalised, specific or relvant to the building. When I queried this I was told EasyEPC requires you to sign up for further 'packages' to have any explanations or personalised recommendations. This service appears to be automated and generic. My recommendation would be to choose an independent rater that you can have a conversation with.
10 aprile 2025
Risposta di Easy EPC
Hi Frances, thanks for taking the time to leave us a review, we always appreciate receiving feedback.
I understand that you are frustrated that your property did not achieve the rating you required, and that the EPC auto-generated recommendations are not guaranteed to get you up to the rating you need. I can empathise with your frustration, and would like to help by explaining why the Recommendations Reports may not help you and your other options.
The Recommendation Reports that come with EPCs are a built-in part of the government approved software that all EPC assessors must use. The recommendations are generated automatically in the EPC software and the assessors have little control over them. This is a standard across the industry and not something we personally choose to do
While we, as assessors, can and do, remove obviously unsuitable automated recommendations for each property, there is no guarantee that the other automated recommendations will achieve the level of rating improvement they suggest. We find it only fair to warn customers such as yourself in advance of this, rather than you potentially installing one of these options only to be disappointed down the line.
We are well aware of the shortcomings of the auto-generated Recommendation Reports, and because of this we have created our own consultancy service, which I believe is what you’re referencing in your review. For this service, our specialised technical team creates a tailored report, providing multiple different scenarios that detail how to actually improve your building to the desired EPC rating in the most cost effective and least disruptive way possible. Also included in the price is consultation with you to discuss any specific requirements or restrictions for your specific building.
Because our consultancy involves additional modelling and processing of your building’s data, and also writing up the findings into a clear and easy to follow report, we do have to charge a fee to do so. Although this fee is nominal in comparison to installing an improvement only to find out it doesn’t get you to the rating you need.
Separately to providing consultation on future improvements, we are always very happy to discuss what went into calculating your current rating, and we never charge extra for this. Please feel free to get back to us if you would like us to discuss how your existing rating was calculated.
I do hope that this information helps, but if you would like further information or would like to book in for consultancy, please don’t hesitate to reach out - our customer care team will be more than happy to help.
The asser arrived on time he new what…yes
The asser arrived on time he new what he was doing first went into the loft which was a aall the rooms asked for relevant papers work very good service it took a week to receive the results which was an A
11 aprile 2025
Risposta di Easy EPC
Hi Danny, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your satisfaction with our services is our priority, and it’s great to hear we're on the right track.
Please consider us at your service for any further property compliance needs.
I was really impressed with the speed…
I was really impressed with the speed of service and how quickly Easy EPC organised to complete my energy assessment. Julie was really friendly and helpful and waited for further information to come through to support my EPC. I felt the price was very reasonable too. I would definitely recommend and use again in future.
9 aprile 2025
Risposta di Easy EPC
Hi Kayleigh, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Customer satisfaction is our priority, so we're thrilled to hear that you'd recommend us for our speedy service, friendly & helpful assessors, and reasonable pricing.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Risposta di Easy EPC
Hi Mrs Quinn, thanks for taking the time to leave us a review.
It's rewarding to know that you appreciated our quick and friendly service as those qualities are priorities for us.
Should you need another survey or further assistance, we're just a call or email away.
Risposta di Easy EPC
Hi Wolf Property Ltd, we really appreciate that you've taken the time to share your feedback with us.
Our team is dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how swift and easy your commercial EPC experience with us was.
If you're in need of any property survey services in the future, our team is ready to help.
Risposta di Easy EPC
Hi Samanmali, we're grateful for the opportunity to hear about your experience.
We're pleased to know that our dedication to providing easy to use and affordable service with good communication has been well-received.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Really prompt
Really prompt, accurate and helpful.
Pleasure to work with and nice staff to speak on the phone.
10 aprile 2025
Non scritta su invito
Risposta di Easy EPC
Hi Tim, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your satisfaction with our staff and our promptness, accuracy * helpfulness is our priority, and it’s great to hear we're on the right track.
If you're in need of any property survey services in the future, our team is ready to help.
Risposta di Easy EPC
Hi Keith, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
We take pride in providing prompt, excellent service and good value for money, so we're glad that we hit the mark for you.
If you require any surveys in the future, we'd be delighted to provide our services again.
Everyone was really helpful from…
Everyone was really helpful from booking the appointment to completion, I would highly recommend.
31 marzo 2025
Risposta di Easy EPC
Hi Carrie, we really appreciate that you've taken the time to share your feedback with us.
We're dedicated to being as helpful as possible for our customers, so we're delighted that you'd recommend us for that.
Please consider us at your service for any further property compliance needs.
Risposta di Easy EPC
Hi Nikki, we love reading feedback from our customers, so thanks for taking the time to share yours with us.
Your recognition of our team's fast service and our ease of use and competitive pricing is greatly appreciated and motivating, we’ll be sure to share your feedback with the rest of the team.
For any upcoming property compliance requirements, we are available to assist you.
Risposta di Easy EPC
Hi Nick, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Your satisfaction with our easy of use, pricing and service is our priority, and it’s great to hear we're on the right track.
Should you need another survey or further assistance, we're just a call or email away.
Very Professional
From start to finish, all the requests I made were handled very efficiently. Reliable company
1 aprile 2025
Risposta di Easy EPC
Hi K Ranjan, we really appreciate that you've taken the time to share your feedback with us.
We're happy to hear that you found our services, particularly handling your requests efficiently and being reliable, to be 5 star.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Wonderful service from being to end
Wonderful service from being to end. Quick and easy to arrange and the visit to carry out the eco was very efficient.
3 aprile 2025
Risposta di Easy EPC
Hi Wendy, we're grateful for the opportunity to hear about your experience.
We are always striving for excellence, and your feedback on our service, quick and easy arranging of the survey, and efficiency helps guide our journey.
If you're in need of any property survey services in the future, our team is ready to help.
Risposta di Easy EPC
Hi Philip, thank you for sharing your feedback with us.
It's rewarding to know that you appreciated our quick turnaround time and our surveyor's politeness, as those qualities are priorities for us.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Easy ECP matched all my expectations
I booked with easy ecp to get my energy performance certificate in readiness for a house sale. The assessor called me and we agreed a date and time for the appointment. The assessment was carried out, I received an invoice by email and after payment was made the certificate was made available to me. The process was very straightforward and I would recommend a company to others.
28 marzo 2025
Risposta di Easy EPC
Hi Simon, thank you for sharing your feedback with us.
We're dedicated to keeping the "Easy" in Easy EPC, so it's great to hear how straightforward your experience with us was and that you'd recommend us for this.
If you require any surveys in the future, we'd be delighted to provide our services again.
Communicated well with arrangements !
10 marzo 2025
Risposta di Easy EPC
Hi Chandra, we really appreciate that you've taken the time to share your feedback with us.
Your satisfaction with communication and service is our priority, and it’s great to hear we're on the right track.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Very efficient service
Very efficient service, communication was excellent,
Very pleased with the whole process. Would highly recommend.
26 marzo 2025
Risposta di Easy EPC
Hi Siharts, customer feedback is important to us, so thank you for taking the time to share yours.
Our team is dedicated to providing efficient service and excellent communication for our customers, so we're delighted to hear how pleased you are that you'd highly recommend us.
If you're in need of any property survey services in the future, our team is ready to help.
No Problems clear and straightfoward EPC service
Good explanation. Good price. Quick service.
24 marzo 2025
Risposta di Easy EPC
Hi Graham, we really appreciate that you've taken the time to share your feedback with us.
We're happy to hear that you would rate our service, specifically our explanations, price and service, as 5 star.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
very professional with great…
very professional with great communication.
Engineer was very quick and very professional and explained clearly what he was doing.
The report is a little too technical for me to understand but the summaries are clear and precise.
An excellent company to work with and who deliver on their promises
21 marzo 2025
Risposta di Easy EPC
Hi Neil, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your satisfaction with our service is our priority, and it’s great to hear that you found us to be professional with great communication and that we delivered on our promises to you.
If you require any assistance in understanding your report or have any queries, our customer care team is always more than happy to explain in detail, so please don't hesitate to reach out.
Should you need another survey or further assistance, we're just a call or email away.
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