Dust and Things Recensioni 

1763
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

This is the fourth memory box I have purchased from Dust and Things as gifts. Always an excellent speedy service and quality memory boxes with lovely engraving.

Valutata 5 stelle su 5

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Leggi di più

Valutata 3 stelle su 5

Lovely glass and engraving really nice but would have been so much better if it came in its own box.

Valutata 5 stelle su 5

I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Leggi di più

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Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(1763)

33 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Love it !

Received my Dusk Tankard today only 3-4 days after ordering . Not sure what the point of the bag is but I guess it’s a nice touch for delivery . However I’m now on my third pint from it and really like it . It’s big and chunky and well made but not heavy . It’ll probably end up hanging in my local pub so I don’t have to remember to take it with me where I’m sure it will receive many compliments .

12 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

FANTASTIC customer service!

FANTASTIC customer service!
My phone autofilled the wrong email address (my fault) so when I didn’t get a confirmation I got in touch and they instantly corrected everything and the item was sent very quickly.
The product is amazing! Perfect in every way. Thank you.

11 luglio 2024
Non scritta su invito
Valutata 3 stelle su 5

Beautiful, but simply impractical

It took a little longer than expected to arrive, but I was not disappointed with how beautiful it looked. Sadly, it is quite impractical for an actual beer mug. The rope is too tight, making it hard to hold (for big hands at least), and the metal does not get close enough to the lip of the edge to make drinking practical.

An expensive paperweight/gimmick.

8 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Faulty item and no customer service

The mug I ordered became unstuck at the bottom and started leaking after only two uses and one wash which was washed carefully without submerging it. I have tried several times to contact the store to rectify this problem and have had no response to either the emails or the chat on there website. Very disappointing when I paid a lot of money for this item and now my partner is unable to use it. Would not recommend this store as no customer service seems to be running

25 giugno 2024
Non scritta su invito
Logo di Dust and Things

Risposta di Dust and Things

Hi Fiona,

Our apologies once again for the issues experienced with your Chuug. I can see that we had been in contact with you earlier this week to help resolve this matter.

Our workshop is open Monday to Friday, so any enquiries received are answered within this time. Any messages sent over a weekend are also responded to as soon as possible by our small team during our working hours.

Love and thanks
Gemma G

Valutata 5 stelle su 5

Great customer service

Beautifully made products and a small problem was sorted out with the best customer service I have received in my life! Gemma was fabulous and could not have been more helpful.

6 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

What a fantastic product

I ordered a “midnight” Chuug tankard as a gift for a dear friend. It arrived within 2 days of ordering ! Fantastic ! The quality and attention to detail are excellent and I know my friend will be delighted with his personalised Chuug…. he will probably never drink beer out of anything else again, Well done to Mike and the team at Chuug in Cardiff

10 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fabulous Chuug

What a fabulous company and the product (Chuug) was fantastic I bought these as gifts and the people love them. Would definitely recommend them 100% shame I can’t post a pic of it in the review.
Also you get a tracking number which is helpful so you know when it is going to arrive.
So if you love quirky things like this what are you waiting for go and buy them.
Definitely use them again.
Thanks for a great product 😃😃.

23 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Beautifully made :)

Beautifully crafted. This is the second memory box I have bought from this company and I’m very happy with the quality of the box and design :)

2 marzo 2024
Valutata 1 stelle su 5

Ordered as I saw a Facebook advert

Ordered on the 24 feb Ordered 2 jugs and was told they would be delayed had an e mail on the expected delivery date to say they are delayed again by 2 weeks. Which would be around the 24th March Cancelled the order. Poor planning on behalf of the company.

12 marzo 2024
Non scritta su invito
Logo di Dust and Things

Risposta di Dust and Things

Hi Stuart,

Thanks for taking the time to leave a review, we are incredibly sorry for the experience you've had and for the disappointment caused.

We've been waiting on a component to arrive that has sadly been severely delayed due to circumstances beyond our control. I can confirm that your order has been cancelled and fully refunded. I do hope this helps to resolve this for you.

If we can be of any further assistance at all, please don't hesitate to get back in touch.

Kind regards
Gemma G

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