This is the fourth memory box I have purchased from Dust and Things as gifts. Always an excellent speedy service and quality memory boxes with lovely engraving.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Leggi di più
Lovely glass and engraving really nice but would have been so much better if it came in its own box.
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Leggi di più
Dettagli dell'azienda
Informazioni su Dust and Things
Scritti dall'azienda
Informazioni di contatto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Regno Unito
- 03452221501
- support@dustandthings.com
- dustandthings.com
4,6
Eccellente
2K recensioni
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Great product for Mother's Day
Great product for Mother's Day. Lovely made and was drawn to the sale (not purposely looking for something like this, but glad I found it)
26 febbraio 2024
Great service
Great service. Loved the item I bought, and great communication from the team.
17 febbraio 2024
Brilliant!
Brilliant products and by far the best customer service! Always my go to place for presents!
22 febbraio 2024
Great service and product
Great service and product. Received earlier than expected.
22 febbraio 2024
Fabulous gifts !
Very quick delivery of the 2 planters I bought as gifts for a golden anniversary and 60th birthday.
Superb personalised presents which were ordered having received one myself and loved it !
Excellent experience dealing with this company👏
18 febbraio 2024
Brilliant customer care
Brilliant customer care. We had a slight issue with the order and it was sorted immediately with no hassle.
1 febbraio 2024
TECHNICAL ISSUE CAUSING NOT RECEIVED MY ORDER WHICH IS A VALENTINES DAY GIFT - edit had not ignored as originally thought
Still not received the item, ordered on the 6th February and paid an additional £6.95 for next day delivery. ITS VALENTINES DAY TODAY (more than a WEEK since I’ve ordered) AND STILL IS NOT HERE SO I NOW HAVE TO BUY SOMETHING ELSE TO COMPLETE THE GIFTS. I have emailed the bloody support email twice with 0 response at all. DO NOT USE THIS COMPANY as they have taken my money with literally nothing to show for it.
Edit: theyhad responded via emaill but unfortunately went into spam so did not see. They have issued a full refund and have explained the situation to my girlfriend of the late present and what it is. An unfortunate situation but i appreciate they did actually respond and came to a solution of a refund since there was no response back. Will reorder as i still like theproduct and want it for us to share!
14 febbraio 2024
Non scritta su invito
Risposta di Dust and Things
Hi Aaron,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma G
Just a lovely frame.
15 gennaio 2024
My order arrived and was beautifully…
My order arrived and was beautifully engraved , they were exactly as described on the website and a perfect gift. Thank you
9 gennaio 2024
Fantastic product and above and beyond…
Fantastic product and above and beyond customer service
10 gennaio 2024
Customer service was lovely
Customer service was lovely. Had a technical problem with my order. Emailed them, not only did I get a fast helpful response but my order was then dispatched the same day. Amazing. Item arrived in enviromently friendly packaging and is perfect. Thank you so much xx
3 gennaio 2024
Beautiful light bought for my daughter…
Beautiful light bought for my daughter who loved it
3 gennaio 2024
Still not received my order
3 gennaio 2024
Risposta di Dust and Things
Hi Sophie,
Thanks for taking the time to leave us a review.
We had been trying to contact you regarding your order, and were awaiting a response to proceed to create your gift.
I can see from our correspondence that whilst our email was missed, we have created and shipped your order and I'm happy to see your order was delivered within 2 working days once we had received a response.
We do hope your gift will be loved!
Love and thanks,
Gemma U
I loved the item which I ordered but…
I loved the item which I ordered but sadly, it didn't work properly. However, after I reported this, I was straight away sent a replacement which is perfect. Excellent and very friendly customer service. I also received a personal note from the supplier apologising for the first faulty item. Thoroughly recommend Dust and Things.
9 gennaio 2024
A lovely addition to my home office…
Excellent customer service and I am delighted with my purchase. It was also nice to receive a note included to say who had engraved my desk lamp. Thank you Gaby. A lovely addition to my home office and I would definitely make a further purchase without hesitation.
31 dicembre 2023
Great product
Great product, fast delivery and great correspondence... thank you guys
30 dicembre 2023
A very well made item
A very well made item, can't believe the price Inc postage as well.
28 dicembre 2023
It hasn’t arrived yet
It hasn’t arrived yet **I have seen your reply but there is no email in my inbox or spam asking me for more information** please advise
27 dicembre 2023
Risposta di Dust and Things
Hi Jayne,
Thanks for taking the time to leave us a review.
We've been trying to contact you regarding your order, and are currently awaiting a response to proceed.
Our apologies if these emails had been missed. Would you mind checking your inbox for our emails and any spam folders please? We're unable to proceed without a response I'm afraid.
Once we've received a response we'll be more than happy to create and ship your order right away.
Love and thanks,
Gemma G
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