I found DTW Tools are passionate about delivering service with honesty and integrity, really refreshing to see that old values are still out there. If I need anymore tools I would not look past them.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Leggi di più
L'azienda ha risposto
The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Leggi di più
L'azienda ha risposto
Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Regno Unito
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,8
Eccellente
640 recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good after sales
There was slight damage to the machine caused by the delivery. Sent pictures and replacement part arrived promptly. Thanks
24 novembre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Rich,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Kress Pruning Chainsaw
Lovely small chainsaw, light and powerful for branches of at least 5". Motor runs smoothly and quietly and nice that it has a built in boiler.
24 novembre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Chris,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Peter,
Thank you so much for the lovely review. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Robert,
Thank you so much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Used online chat with Chris
Used online chat with Chris - he was polite, helpful and knowledgeable and I was able to find the warranty and service information for the product I wanted to buy quickly, hence I went ahead and gave my order to DTW Tools :) Happy customer. Thanks Chris.
25 novembre 2025
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Hello Carol,
Thank you very much for taking the time to leave us a review, we really appreciate it.
It's also great to hear you were happy with the service provided by my colleague Christopher, so we'll be sure to pass on your feedback too.
Thank you once again for ordering with us, and we hope to see you again soon!
Kind Regards,
Dan.
Ordered a Kress mini chainsaw with an…
Ordered a Kress mini chainsaw with an estimate 2-3 day delivery. Nothing arrived, no updates in the order section of the website so contacted them. Item not in stock so actual delivery for order placed before 9am 13 November was 21 November. No information in description that this item needs chainsaw oil, which is not included. Now I have ordered some which will not arrive until 26 November. Would not recommend and will not be using again.
21 novembre 2025
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Hello Kathryn,
Thank you for taking the time to leave feedback on your order, and I'm truly sorry to hear that it wasn't a great experience for you.
We fully appreciate the frustration when items don't arrive on time. Please know we take the matter very seriously and have looked into this situation to find out how to prevent this happening again. After investigation, it looks as though there had been a slight stock discrepancy between our warehouses, which led to all items showing as available on a shorter delivery time, when in fact it was taking a few additional days for our warehouse to bring all items together before we despatched. We take full responsibility for this and have added additional measures to ensure this kind of thing will not happen again. We have also updated our website page to avoid confusion regarding chain oil, and made sure the chain oil is available to add with the chainsaw.
We never want to leave a customer feeling let down, so again please know we have taken your feedback on board in order to improve our service and ensure this does not happen again.
If there is anything else we can possibly do to make this a better experience for you, please don't hesitate to contact us on 01257 422 200 or website@dtwtools.co.uk. We'd really appreciate the opportunity to make this right.
Kind Regards,
Dan
Risposta di DTW Tools & Machinery Ltd
Good afternoon A B,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Good all round
Good price, good communication and speedy delivery would definitely use again.
31 ottobre 2025
Risposta di DTW Tools & Machinery Ltd
Good morning Carl,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Fantastic service with friendly staff…
Fantastic service with friendly staff who answered my questions. Very competitive price with item arriving next day.
29 ottobre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Richard,
Thank you so much for the lovely review, we really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
good service
27 ottobre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Ray,
Thank you very much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Lee,
Thank you very much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Excellent customer service
Excellent customer service. Was very impressed with communication and they kept me informed every step of the way, which gave me massive confidence buying from them again.
The tool was everything they described.
21 ottobre 2025
Risposta di DTW Tools & Machinery Ltd
Hi James,
Thank you very much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hello Paul,
Thank you very much for taking the time to leave a review. We really appreciate the 5 stars and I'm delighted to hear you were happy with our service and price.
We look forward to serving you again soon!
Kind Regards,
Dan
Wouldn’t use again 👎🏼
I ordered an item (Altrad Belle warrior wheelbarrow) through this company 22nd September as it was showing in stock for quick delivery on their website. I required the item for a job so wanted it ASAP despite it being available cheaper elsewhere.
Two days after ordering (24th September), I received an email advising that the item was out of stock and wouldn’t be available until week commencing 6th October. I decided that I would have to bear with them rather than going through a refund process.
The item finally arrived on the 13th of October. When it arrived, it had scuffs and marks and also rust on the so called galvanised chassis. Bear in mind that this was a £200 wheelbarrow. I appreciate it’s a piece of equipment built to ‘work’, however for the price, I would expect to receive the item in perfect condition. It also arrived ‘unbranded’ apparently due to the manufacturer’s haste to fulfil a backlog of orders, so I have no real confirmation that I received a legitimate item from Altrad Belle.
I needed to get on with the job that was already weeks delayed, so decided to put up with the poor condition.
I can’t say that I’d recommend this firm, nor would I order from them again. 1⭐️
10 ottobre 2025
Risposta di DTW Tools & Machinery Ltd
Hello,
I'm very sorry to hear you were disappointed with the delivery of your wheelbarrow, and I share your disappointment regarding the damaged delivery, however unfortunately it doesn't look like we've been made aware of this previously. I can assure you we wouldn't accept this and would ensure something is done about it if we had known.
We only supply genuine products as well, so I can also assure you it was an unbranded product from Belle as we had advised prior to sending this out to you.
If you could kindly send an email to website@dtwtools.co.uk with some photos of this delivery, we will ensure this is looked into regardless.
Once again I'm very sorry for the poor experience you've had with us and I look forward to seeing your email showing this delivery.
Kind Regards,
Dan.
Risposta di DTW Tools & Machinery Ltd
Hi Gareth,
Thank you for your review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Robin,
Thank you so much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Rapid fulfilment and delivery of order…
Rapid fulfilment and delivery of order - well done!
29 settembre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Michael,
Thank you so much for the review, we really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
Great Service
Great, Efficient, Friendly Service. Easy to use website. Super Fast Delivery. A pleasure doing business with DTW Tools
29 settembre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Emma,
Thank you very much for the lovely review, we really appreciate it. We look forward to serving you again.
Kind regards,
Christopher
Excellent price and service
The product was delivered in good time and at an excellent price. Will definitelyuse again. Very pleased, thank you.
25 settembre 2025
Risposta di DTW Tools & Machinery Ltd
Hi Jane,
Thank you very much for your lovely review. We really appreciate it and we look forward to serve you again.
Kind regards,
Christopher
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