DTW Tools & Machinery Ltd Recensioni 533

TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered & expected a couple days for delivery but it came next morning 👍 Price was brilliant as it came with batteries & charger Overall really pleased with everything

L'azienda ha risposto

Valutata 5 stelle su 5

Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great tool shopping experience. Good range of tools for all aspects of work. Easy selection and payment method. Good delivery service.

L'azienda ha risposto

4,7

Eccellente

TrustScore 4.5 su 5

533 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 87% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

A great company to buy from

Never brought anything from DTW before, I needed some new battery Stihl equipment to replace my petrol equipment.DTW showed to be cheaper for what I wanted at the time of purchase they kept me well informed of delivery, I can’t fault them in anyway they have a good range of equipment to suit most budgets. I will definitely be buying from DTW in the future

27 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Warren,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 1 stelle su 5

Warning for customers

WARNING. If your order it time critical, or you live outside their normal delivery area, do not use. I placed an order, over £700. Paid the £25 delivery (3-5 day) fee for being in Scotland. Nothing arrived. Used the helpline, was told there was some confusion with the address. Nothing arrived. Called them, pointed out this was time critical, they promised deliver. Nothing arrived. Called again, more excuses, but would definitely be here. Nothing arrived and the delivery company now say, next week. Now going through refund process and two weeks wasted. Will never waste time with them again.

18 aprile 2026
Non scritta su invito
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Risposta di DTW Tools & Machinery Ltd

Hello Brian,

We really are sorry to hear there's been a delay with our courier delivering your order. Unfortunately the address comes under a remote part of the Scottish Highlands for our courier, so we've found after speaking to them that it currently requires an additional sorting process to complete delivery in this area. At the time of writing this I can see it's at the delivery warehouse and so we're expecting that to be delivered today if it's still suitable to you, but yes unfortunately it is arriving 2 days later than expected due to this reason.

This isn't always the case so I'm afraid it's something we've only uncovered after speaking to them about this delivery. We do generally operate on a 3-5 day delivery service for Highlands so there is absolutely no excusing that the courier has been late in getting this to you, however we do have a very high success rate for on-time deliveries and for Mainland UK we often provide next-day services.

Whilst we do constantly strive to ensure our couriers match the service we expect, unfortunately there may be things out of our control which we have to react to. I can certainly see our team have contacted the courier multiple times to resolve this for you so I do hope that we've done enough to resolve what we could, but again I'm very sorry to hear if that wasn't enough on this occasion.

If you do wish to discuss this one further with us, please call 01257 422 200 or email website@dtwtools.co.uk about this situation and this will be flagged to a member of Management.


Kind Regards,
Dan

Valutata 5 stelle su 5

Amazing service

Amazing service, really helpful staff and quick delivery. I couldn't be happier with this company!

2 aprile 2026
Non scritta su invito
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Risposta di DTW Tools & Machinery Ltd

Hi Leona,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Very impressed with Kress battery mower

Very impressed with Kress battery mower

26 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Steve,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Excellent Oorder and delivery experience

Order and delivery experience was 2nd to none

26 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Mrs Mitchell,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 1 stelle su 5

Avoid

Ordered an electric pole saw listed as "in stock for 48h delivery". Had to chase repeatedly and got a stream of increasingly implausible excuses. Arrived 3 weeks later: The saw had been crushed in transit. Packaging had previously been torn open and re-sealed with tape, and internal packing and instructions had been removed (photos available on request). Luckily I was present and refused to accept the delivery from the courier (DX). On contacting DTW's manager, I received an apology and refund; but also the promise of an explanation and compensation, both of which have failed to materialise.
In common with other reviewers' comments, my suspicion is that DTW is advertising some products as in stock but attempting to fulfil them using "Just In Time" logistics. My order had the appearance of an article which had been previously bought by another customer then returned, and was being passed off as brand new.

8 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great tool shopping experience

Great tool shopping experience.
Good range of tools for all aspects of work.
Easy selection and payment method.
Good delivery service.

31 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Steve,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

good value and prompt service

good value and prompt service

31 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Rajiv,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Mower

Very good service from DTW nice mower batteries quick to charge will use them again

31 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Stephen,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 1 stelle su 5

Very poor service

Very poor service. Website says 1 to 2 day working day delivery, yet I am still waiting. I have contacted the company 3 times, no hint of an apology, curt and relatively useless responses and promised follow up doesn’t materialise.

3 aprile 2026
Non scritta su invito
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Risposta di DTW Tools & Machinery Ltd

Hello Andrew,

I am very sorry to hear that we had a few issues with our courier delivering your order. Unfortunately with it being a large ride-on mower it looks as though they've had issues getting the suitable vehicles to deliver these in your area, but of course this is absolutely no excuse and we've made sure to inform the courier that this isn't good enough. They've assured us this is no longer an issue but again I really am sorry that this affected for your order for some time.

Furthermore I'm sorry to hear that you felt underwhelmed by the service received, which is absolutely not good enough. I assure you that every member of staff here cares deeply about resolving these issues for you, however we will ensure that this is conveyed in their responses going forward. Fundamentally the crucial thing has been to resolve the issue for you and deal with anything else afterwards, but I do appreciate that a little more care could have been expressed when speaking to you. This feedback has been passed on to the team.

If you have any further feedback or if there's anything we can possibly do to make this right for you, please feel free to call 01257 422 200 or email website@dtwtools.co.uk. I have noted the feedback in your order with us and my colleagues will ensure your query is handed to the relevant people.


Kind Regards,
Dan.

Valutata 5 stelle su 5

Kress pruning saw

Ordered & expected a couple days for delivery but it came next morning 👍
Price was brilliant as it came with batteries & charger
Overall really pleased with everything

30 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Elaine,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Great service

Great service, competitive price and fast delivery

23 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Jenny,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Good service

Good service, good delivery time, good price

23 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Michael,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Great Quality and prompt delivery time

Great Quality and prompt delivery time

27 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi LD,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Great price and service

Great price and service, many thanks

24 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi David,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Wonderful

Ordering from the website is easy , collection is easy , staff are really helpful and always professional. When you go to the store / warehouse to collect it is always clean and tidy . This all makes for a very good shopping experience.

17 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hello David,

Thank you very much for the kind review here. I'm very pleased to hear you were happy with the service provided and the feedback regarding our shop and staff means a lot to us. We really appreciate it.

We hope to serve you again soon!


Kind Regards,
Dan.

Valutata 5 stelle su 5

What i wanted at right price and…

What i wanted at right price and delivered on time

16 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hello Stephen,

Thank you very much for the kind review. We really appreciate the feedback.

We hope to see you again soon.


Kind Regards,
Dan.

Valutata 5 stelle su 5

All good thanks.

27 febbraio 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Clive,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

Valutata 5 stelle su 5

Very happy with it

Very happy with it

13 marzo 2026
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Risposta di DTW Tools & Machinery Ltd

Hi Bob,

Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.

Kind regards,
Christopher

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