I found DTW Tools are passionate about delivering service with honesty and integrity, really refreshing to see that old values are still out there. If I need anymore tools I would not look past them.... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Leggi di più
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The best customer service I have ever received. After an initial phone call I drove across to DTW for some face to face advice. After talking through my needs Chris and his boss (apologies forgot name... Leggi di più
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Having purchased a Stihl battery roller lawnmower from DWT T&M Ltd with which was a flawless purchase with product arriving within delivery time and and well packaged, I decided to buy the Stihl Scari... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Regno Unito
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,8
Eccellente
640 recensioni
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Risposta di DTW Tools & Machinery Ltd
Thanks for your kind review, we look forward to serving you again.
Kind Regards
Paul
Initial issue with order but all sorted by DTW
Bit of an issue with initial ordering a Stihl blower / vac but all resolved by the company to my satisfaction. I would consider buying from them again as prices are very competitive.
The only other issue was with their carrier (APC) as I stayed in all day waiting for delivery only for it to be delivered the next day.
21 maggio 2026
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Thank you for taking the time to share your honest feedback. We’re sorry there was an issue with the initial order, but we’re pleased our team could resolve it to your satisfaction. We also appreciate your patience with the carrier delay and are glad you found our prices competitive. We’d be delighted to welcome you back in the future!
Risposta di DTW Tools & Machinery Ltd
Hi Alex,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Quick delivery site easy to navigate…
Quick delivery site easy to navigate great service
5 maggio 2026
Risposta di DTW Tools & Machinery Ltd
Hi,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Painless ,fast delivery and excellent…
Painless ,fast delivery and excellent communication
30 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hi Clifford,
Thank you for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Chris,
Thank you for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Excellent customer service and a prompt…
Excellent customer service and a prompt delivery. Also.when you ring your not on hold for an hr would not hesitate to use this company again.
28 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hi Stephen,
Thank you for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Lee,
Thank you for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Great price along with fantastic…
Great price along with fantastic package saved me a lot of money .thank you DTW.
20 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hi Ronald,
Thank you for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
They take your money promise you…
They take your money promise you delivery doesnt turn up and they same they might get it out to you next week. When you are depending on the tool to arrive you want to be able to deal with a company that you can believe in their promises.
Go elsewhere
8 maggio 2026
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Thank you for your feedback. We’re sorry for your disappointment.
After reviewing your order, we can confirm that it reached us just after our 3:00pm cut-off time for next-day delivery. Unfortunately, this meant we were unable to dispatch it for delivery the following day as requested.
We understand how frustrating delays can be, especially when you are depending on a tool to arrive on time, and we sincerely apologise for the inconvenience caused. We always aim to be transparent about our delivery timeframes and to dispatch orders as quickly as possible.
Kind Regards
Paul
Great service great communication and…
Great service great communication and great product
16 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hello Christian,
Thank you very much for taking the time to leave your review, we really appreciate it and we're glad to hear you were happy with the service provided.
We look forward to helping you again in the future.
Kind Regards,
Dan.
Competitive prices and great customer service!
I cannot recommend DTW Tools & Machinery highly enough. After a small mix-up with my order, the customer service team (Chris) was incredibly friendly, helpful and efficient resolving the matter entirely to my satisfaction. It is the first time I purchased from DTW and I will certainly buy from them again. They certainly do seem to be very customer focussed. I believe many online retailers could learn from their highly professional approach. Well done guys and thanks!
7 maggio 2026
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Hello John,
Thank you very much for taking the time to leave such a kind and thoughtful review. Being customer-focussed and ensuring the best possible service is absolutely at the forefront of everything we do, so to see that was clear with your experience is great to hear and really does mean a lot to us.
We look forward to serving you again soon!
Kind Regards,
Dan.
Very good
Had a problem with the delivery, charger got damaged. DTW replaced the product quickly and without hesitation. Can't fault.
13 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hi Timothy,
Thank you very much for taking the time to leave a review. I'm sorry to hear there was initially some issue with a damaged part, however I'm pleased to hear we had resolved it quickly for you.
We look forward to serving you again in the future.
Kind regards,
Dan
Risposta di DTW Tools & Machinery Ltd
Hi Stuart,
Thank you for taking the time to leave a review, we really appreciate it.
Kind Regards,
Dan
DISAPPOINTED with DTW & STIHL
I recently purchased a new STIHL RM 443 T Petrol Lawn Mower from DTW tools & machinery.
I checked it over and all appeared in order in that it started and stopped as expected.
I therefore disposed of the large box and pallet.
A few days later I used it for the FIRST time to mow my lawn, but after just 15 minutes it cut out and would not restart.
I contact DTW TOOLS and the customer service I received was worthless.
I was asked to package the mower in a box, and on a pallet, then return it to them. REALLY?
Where was I going to find a large box and pallet, or are your customers expected to hold on to the large box and pallet ‘just in case’
I thought it reasonable that you send me a replacement machine and the box and pallet on which it would arrive could be utilised.
As a result of this pointless interaction with DTW TOOLS customer service, my brand new STIHL mower is now with a local repair agent, and will be for at least 3 WEEKS.
To say I’m disappointed is an understatement, I’m angry that I have been cast aside by DTW, and that this STIHL mower has let me down.
( I had a HONDA for 14 years and it never let me down)
I suppose this is a lesson learned, buy locally and not from some ‘far away land’.
Customer Service is so important when considering a purchase such as this STIHL lawnmower.
DTW TOOLS have certainly FAILED to deliver.
UPDATE: 5/5/26
Hello Dan
Further to your response, yes, you did offer to arrange collection, which is the least a customer could have expected given that their brand new STIHL lawnmower purchased from your company, was faulty.
However, you made this virtually impossible since I had no PALLET or a suitably large BOX. You made no effort to assist me, and in the end I had no option but to use a local dealer.
With regard to your comments about operator responsibility, I'm a qualified engineer and am well aware about the importance of correct oil levels and the use of clean fuel (I only use Super Unleaded)
I assume you checked this machine for operation before dispatching to me. It would interesting to know how long ago it was checked, and if the carburetor had been properly drained.
FUEL tends to go off after a period,
If the machine had been returned to you, or STIHL, for assessment, HOW could the oil and fuel be analysed since I would have been required to empty these fluids before transit?
Dan, if you had purchased this machine and it went faulty on first use, would you have been happy that it had to be sent for REPAIR, and away for at least
3 weeks? A BRAND NEW MACHINE?
You may have followed 'the correct procedures' but ultimately you provided no help to me, and therefore no customer service.
Richard
23 aprile 2026
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Hello Richard,
We’re sorry to hear how frustrating this experience has been, but we do need to clarify a few important points.
Following your report, we offered to arrange collection of the mower from you. The only requirement was that it be securely packaged for transit. As you confirmed that both the original box and pallet had already been disposed of, we advised that suitable packaging (including a pallet) would be needed to safely return the machine via courier. Unfortunately, without appropriate packaging, we cannot arrange collection as this risks damage in transit.
In line with STIHL’s dealer agreement, customers are advised to take machines suspected of having a warranty issue to their local authorised STIHL dealer. This process is designed to provide a quicker, more efficient, and frictionless resolution, avoiding delays and risks associated with courier transport. You advised that you did not wish to follow this route and instead requested a replacement machine without inspection. As a retailer, we are unable to “blindly” replace equipment without first establishing the cause of the fault.
Based on the symptoms described, we also explained that the mower may not have contained sufficient oil. This is an operator responsibility clearly outlined in the user manual. In such cases, STIHL requires that the fuel (and condition of the machine) be assessed before any warranty decision can be made. We advised that the fuel may need to be sent to STIHL for analysis, but we did not receive a response from you on this point prior to this review.
We understand your disappointment, however we have followed the correct procedures throughout and provided multiple options to resolve the issue. If you would still like us to assist further, we remain happy to do so.
Kind Regards,
Dan.
Risposta di DTW Tools & Machinery Ltd
Hi D Thresh,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Easy experience fast delivery all good
8 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hi,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Good quality product at a good price…
Good quality product at a good price and delivered in good time
14 aprile 2026
Risposta di DTW Tools & Machinery Ltd
Hi David,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Risposta di DTW Tools & Machinery Ltd
Hi Mike,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
EGO Power Hedge Trimmer
I bought an EGO Power HT2410E Hedge Trimmer, since I already have various EGO garden tools. The best price I could find on the web plus next working day delivery by courier. **Absolutely Perfect**
6 aprile 2026
Non scritta su invito
Risposta di DTW Tools & Machinery Ltd
Hi Mike,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
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