Your customer service is rubbish. I’ve been dealing with someone for seven days and so far I am no further forward, complete waste of time. I would give no stars but it wouldn’t let me!! Get your a... Leggi di più
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Customer service non existent. And they harass you with sales texts non stop just because I ordered an item they think they have the right to send texts. I never signed up for marketing and texts... Leggi di più
Bought items from DRUIDS, whilst the quality is ok, their sizing is a little off. You pay for delivery, then have to pay another £6.99 to send back for exchange of item for different size! Tried speak... Leggi di più
When I received my items they were poor quality and a bad fit. I returned them in original packaging and unworn within 14 day limit but w as only given a Store Credit which I did not want. Several... Leggi di più
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Great Quality
I've ordered clothes for well over a year and the quality is excellent for the price. Returns have been dealt with well and never had a problem with delivery.
Avoid!
Avoid this company they will take your money not send your order and ignore you, tried online email insta Facebook not a single reply, I have emailed ceo now to try get my money back!
Awful company, dreadful.
Awful company, order placed a week ago and still not despatched despite paying for the next day delivery service.
Every time you attempt to chase the order, you are met with an AI generated rubbish response about a warehouse relocation that actually happened months ago.
I highly doubt I will ever receive a refund for this order.
Do not order from this company, seriously.
I wanted to write a positive review as…
I wanted to write a positive review as I have ordered and received several orders from Druids which have been value for money and delivered . However, my last order placed over a week ago has not arrived. It is being delivered by Evri which is notorious in our area to be poor. My beef is the lack of communication with Druid that is available to inform them that the courier they are using is letting them down . I have messaged them but have had no response. At the moment they have my money but I don’t have any goods
DO NOT ORDER
Do not order from this company, they are truly awful. I placed an order on 18/08/25 and payed the extra for delivery between 2-4 days. I am now 16 days post order and I am yet to receive my items. I have raised several requests for my order to be cancelled and to be reimbursed my money however I am met with an AI generated automated response via the online web chat that does not address my issue or acknowledge my request. I have also sent an email to the account listed on the website however I am yet to receive a response. Customer service is a shambles and so is the reassurance of a prompt delivery. My only conclusion is that this company is a scam and out to take your money and your items never to turn up. Please do not fall for it as I have and spend your money at a more reputable and trusted brand.
WRITE YOUR REVIEW ON DRUIDS AS WELL
WRITE YOUR REVIEW ON DRUIDS AS WELL
Diabolical customer service AVOID at all costs
Do not order from this company - utter scam
Do not order from this company. Ordered 20th aug, paid £6.99 for next day delivery. No tracking number or delivery. Requested to cancel order numerous times but ignored. Received email saying it was with Evri but delayed, on 25th August, but still no tracking and no delivery. Apparently it's being sent by Evri 2 day delivery. Today is 10th September and still no delivery. Online/distance selling rules say I should get a refund if requested; which I requested on 22nd August. Absolute scam.
Update - got in touch with my bank last month who gave me my money back. Today, 8th October, I received a message from Evri saying I'd told Druids I hadn't received my order! I did no such thing. I've never received any communication from either Druids or Evri to say the order was even out for delivery, just it was delayed. That's a hell of a delay! Still trying to scam me.
Costumer service is a disgrace !!
Costumer service is a disgrace !!! 22 days I waited for my order before cancelling it !! Messaged them several times with an automated reply with the same message !!! They advertise on every platform looking like a good company but they are very very poor !! Will never order anything again !
Cowboys with poor/nonexistent customer service
Ordered numerous items to the value of over £100 3 weeks ago. Paid for delivery in 2-4 days, 17 days later items have not been shipped. Contacted their customer service dept who requested an additional week to dispatch. When this still wasn’t met I emailed asking for a full refund. I’ve since contacted them every day and despite admitting that the item was not ready for dispatch they said an item had gone out of stock, after declining a replacement a a higher price they still keep sending emails asking me to be patient and refusing to refund any money. They even sent me 2 emails that were addressed to other customers. Steer clear of these cowboys
Ordered 3 items on 14 August quoting…
Ordered 3 items on 14 August quoting 2-3 day delivery. After a week I emailed and was told it would be with me by the end of the following week.
Order arrived 27/8 with an item missing!
No response to email, no phone number and live chat disabled. Meantime they email me every 2nd day with some "irresistible" offer!
I'll be contacting AMEX who will refund me but I will never use this company again - awful customer service
Great products, terrible wait-time
I am really happy with the polos and shorts that I received. However, I placed my order on August 7th and hd to wait till August 21st to receive delivery (via Evri). I'm uncertain if I will order from Druids in future.
4.0 to 1.3 on Trust Pilot - WOW
10 days later and after ASKING for a full refund - NOTHING, just spam emails trying to sell me more stuff :-(
Oder placed over 3 weeks ago and not yet dispatched
Placed an order on 11th August that was for a birthday gift on 23rd August, with a shipping time of 2-4 days, thought that was plenty of time, how wrong was I. Contacted them on 18th as order not shown as dispatched, had a reply saying the warehouse had been relocated and they were behind with deliveries. Yesterday I contacted them to ask to cancel order as birthday had been and gone, but told just to be patient!!
Scam - took money and order never satisfied
Scam - took money and useless responses and order never dispatched
Order of £100 for ambassador pack never satisfied and currently chasing for refund. Terrible customer service. DO NOT BUY FROM
Awful company to deal with
Awful company to deal with, ordered golf top 2 weeks ago still not received anything, I get the same excuse every week about a warehouse relocation & unfulfilled promises.
Druids Golf stop taking orders that you can’t fulfil.
Truly dreadful company
Truly dreadful company. If only they spent as much effort on customer service as they do advertising. Clearly a Mickey Mouse company operating behind AI front. Paid for 2-4 day delivery and 2 weeks on still not even been dispatched. Tried complaining but email is closed down, no phone number just an AI bot that loops same limp responses. This company is a con please avoid.
Awful
Awful, don't buy from them. I returned an item on 10th August but cant track it is EVRI and have no contact details to chase. Re-ordered an item ad paid for 24 hour delivery, this arrived 3 days later and when contacted about the late delivery i got a automated email about a warehouse relocation. Impossible to get hold of.
Ordered on the 7th August paid £6:99…
Ordered on the 7th August paid £6:99 for special delivery now the 21st August no item no reply to my emails just palmed off with relocation excuse and would be dispatched in 48 hours well that was 5 days ago and still not dispatched requested a refund to no reply don’t waste your time ordering from this joke of a company
Don’t order
Ordered over a week and a half ago payed for next day delivery which was £6.99! Heard absolutely nothing and was told about warehouse relocation and how orders were delayed, got another email saying they are backlogged over 12 days work of orders and to hold on until next week! This is for someone’s birthday so don’t want to cancel but the customer service is rubbish as well as take ong money from account before they’ve even fulfilled or shipped my order! This needs to be displayed on the website to stop others from ordering during this period, or even better idea don’t take any orders while moving to miss this problem all together!
Wouldn't bother ordering
Wouldn't bother ordering, ordered 10 days ago still waiting for them to send my stuff, they're happy enough to take my money but have asked for another 12 days to process my order.requested a refund just to be sent a shit generic email about the warehouse causing a backlog.... Joke company
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