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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Your customer service is rubbish. I’ve been dealing with someone for seven days and so far I am no further forward, complete waste of time. I would give no stars but it wouldn’t let me!! Get your a... Leggi di più

Valutata 1 stelle su 5

Customer service non existent. And they harass you with sales texts non stop just because I ordered an item they think they have the right to send texts. I never signed up for marketing and texts... Leggi di più

Valutata 3 stelle su 5

Bought items from DRUIDS, whilst the quality is ok, their sizing is a little off. You pay for delivery, then have to pay another £6.99 to send back for exchange of item for different size! Tried speak... Leggi di più

Valutata 1 stelle su 5

When I received my items they were poor quality and a bad fit. I returned them in original packaging and unworn within 14 day limit but w as only given a Store Credit which I did not want. Several... Leggi di più

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Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

396 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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1,4

Tutte le recensioni

(396)

117 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Quality

I've ordered clothes for well over a year and the quality is excellent for the price. Returns have been dealt with well and never had a problem with delivery.

4 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid!

Avoid this company they will take your money not send your order and ignore you, tried online email insta Facebook not a single reply, I have emailed ceo now to try get my money back!

28 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful company, dreadful.

Awful company, order placed a week ago and still not despatched despite paying for the next day delivery service.

Every time you attempt to chase the order, you are met with an AI generated rubbish response about a warehouse relocation that actually happened months ago.

I highly doubt I will ever receive a refund for this order.

Do not order from this company, seriously.

3 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

I wanted to write a positive review as…

I wanted to write a positive review as I have ordered and received several orders from Druids which have been value for money and delivered . However, my last order placed over a week ago has not arrived. It is being delivered by Evri which is notorious in our area to be poor. My beef is the lack of communication with Druid that is available to inform them that the courier they are using is letting them down . I have messaged them but have had no response. At the moment they have my money but I don’t have any goods

3 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER

Do not order from this company, they are truly awful. I placed an order on 18/08/25 and payed the extra for delivery between 2-4 days. I am now 16 days post order and I am yet to receive my items. I have raised several requests for my order to be cancelled and to be reimbursed my money however I am met with an AI generated automated response via the online web chat that does not address my issue or acknowledge my request. I have also sent an email to the account listed on the website however I am yet to receive a response. Customer service is a shambles and so is the reassurance of a prompt delivery. My only conclusion is that this company is a scam and out to take your money and your items never to turn up. Please do not fall for it as I have and spend your money at a more reputable and trusted brand.

3 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not order from this company - utter scam

Do not order from this company. Ordered 20th aug, paid £6.99 for next day delivery. No tracking number or delivery. Requested to cancel order numerous times but ignored. Received email saying it was with Evri but delayed, on 25th August, but still no tracking and no delivery. Apparently it's being sent by Evri 2 day delivery. Today is 10th September and still no delivery. Online/distance selling rules say I should get a refund if requested; which I requested on 22nd August. Absolute scam.
Update - got in touch with my bank last month who gave me my money back. Today, 8th October, I received a message from Evri saying I'd told Druids I hadn't received my order! I did no such thing. I've never received any communication from either Druids or Evri to say the order was even out for delivery, just it was delayed. That's a hell of a delay! Still trying to scam me.

20 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Costumer service is a disgrace !!

Costumer service is a disgrace !!! 22 days I waited for my order before cancelling it !! Messaged them several times with an automated reply with the same message !!! They advertise on every platform looking like a good company but they are very very poor !! Will never order anything again !

24 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Cowboys with poor/nonexistent customer service

Ordered numerous items to the value of over £100 3 weeks ago. Paid for delivery in 2-4 days, 17 days later items have not been shipped. Contacted their customer service dept who requested an additional week to dispatch. When this still wasn’t met I emailed asking for a full refund. I’ve since contacted them every day and despite admitting that the item was not ready for dispatch they said an item had gone out of stock, after declining a replacement a a higher price they still keep sending emails asking me to be patient and refusing to refund any money. They even sent me 2 emails that were addressed to other customers. Steer clear of these cowboys

28 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered 3 items on 14 August quoting…

Ordered 3 items on 14 August quoting 2-3 day delivery. After a week I emailed and was told it would be with me by the end of the following week.
Order arrived 27/8 with an item missing!
No response to email, no phone number and live chat disabled. Meantime they email me every 2nd day with some "irresistible" offer!
I'll be contacting AMEX who will refund me but I will never use this company again - awful customer service

27 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Oder placed over 3 weeks ago and not yet dispatched

Placed an order on 11th August that was for a birthday gift on 23rd August, with a shipping time of 2-4 days, thought that was plenty of time, how wrong was I. Contacted them on 18th as order not shown as dispatched, had a reply saying the warehouse had been relocated and they were behind with deliveries. Yesterday I contacted them to ask to cancel order as birthday had been and gone, but told just to be patient!!

11 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful company to deal with

Awful company to deal with, ordered golf top 2 weeks ago still not received anything, I get the same excuse every week about a warehouse relocation & unfulfilled promises.
Druids Golf stop taking orders that you can’t fulfil.

10 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Truly dreadful company

Truly dreadful company. If only they spent as much effort on customer service as they do advertising. Clearly a Mickey Mouse company operating behind AI front. Paid for 2-4 day delivery and 2 weeks on still not even been dispatched. Tried complaining but email is closed down, no phone number just an AI bot that loops same limp responses. This company is a con please avoid.

23 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Awful

Awful, don't buy from them. I returned an item on 10th August but cant track it is EVRI and have no contact details to chase. Re-ordered an item ad paid for 24 hour delivery, this arrived 3 days later and when contacted about the late delivery i got a automated email about a warehouse relocation. Impossible to get hold of.

22 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered on the 7th August paid £6:99…

Ordered on the 7th August paid £6:99 for special delivery now the 21st August no item no reply to my emails just palmed off with relocation excuse and would be dispatched in 48 hours well that was 5 days ago and still not dispatched requested a refund to no reply don’t waste your time ordering from this joke of a company

21 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Don’t order

Ordered over a week and a half ago payed for next day delivery which was £6.99! Heard absolutely nothing and was told about warehouse relocation and how orders were delayed, got another email saying they are backlogged over 12 days work of orders and to hold on until next week! This is for someone’s birthday so don’t want to cancel but the customer service is rubbish as well as take ong money from account before they’ve even fulfilled or shipped my order! This needs to be displayed on the website to stop others from ordering during this period, or even better idea don’t take any orders while moving to miss this problem all together!

13 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Wouldn't bother ordering

Wouldn't bother ordering, ordered 10 days ago still waiting for them to send my stuff, they're happy enough to take my money but have asked for another 12 days to process my order.requested a refund just to be sent a shit generic email about the warehouse causing a backlog.... Joke company

20 agosto 2025
Non scritta su invito

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