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Valutata 5 stelle su 5

I accidentally ordered the wrong size phone case and didn’t realize it until I’d opened both packages, including the free screen protector. The case itself is awesome and exactly what I’d hoped fo... Leggi di più

Valutata 5 stelle su 5

I saw the rating for this company in the New York Times ratings of cell phone cases. I have used Otterbox for years, and on my last phone, the back glass cracked in an Otterbox, which didn't allow an... Leggi di più

Valutata 5 stelle su 5

Thank you for asking that I review my order. I was wrong and you guys responded immediately. Thank you for such great customer support

Valutata 5 stelle su 5

DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

621 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(621)

266 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

I purchased an iphone 17 pro max and…

I purchased an iphone 17 pro max and after significant research determine the dropguys cases, screen protector and lens protector were my best option for protection of my phone. The case and screen protector are great and installed very easily. However the design of their lens protector is faulty. After the company replaced my initial lens protector, they sent me not one but two new protectors as a replacement. However each one, after following their installation instructions to the "T" had bubbles that were visible and could not be pressed out. It makes my phone look like crap from the lens side, so now I just keep it turned over. The customer service was amazing, and the lens protector still protects my phone, but unfortunately looks like crap. If you don't mind bubbles under the lens protector I would recommend the company for customer service alone, which leads me to believe they will stand behind their claims of replacement if broken. I know it's only cosmetic but still wish after spending the money on the iphone 17 pro max that I could have had a phone that looked great. I've had a couple friends that have noticed and were turned off by the appearance. I think this could be remedied but the company has given no indication they are working to correct it. They did refund my purchase but I would rather have had a nice looking lense protector with no bubbles.

4 gennaio 2026
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Risposta di Dropguys

Hi Dave,

Thank you for taking the time to share such detailed and thoughtful feedback. We truly appreciate the research you put in and are glad to hear the case and screen protector met your expectations, as well as that our team was able to support you quickly and fairly.

We’re genuinely sorry about your experience with the lens protector. While it does provide protection, we understand completely that cosmetic issues like visible bubbles can be disappointing—especially on a phone you’ve invested so much in. Your feedback is important to us, and comments like yours are exactly what help us evaluate product design and look for improvements.

Although we’re glad we were able to offer replacements and a refund, we understand that what you really wanted was a clean, bubble-free look. We appreciate your honesty and your recognition of our customer service, and we’ll continue working to improve both our products and the overall experience.

Thank you again for giving Dropguys a chance and for sharing your perspective.

— The Dropguys Team

Valutata 5 stelle su 5

Dropguys has the best iphone 17 pro max accessories

Dropguys has the best iPhone 17 pro max case, camera lens protector, and screen protector, and sometimes three times expensive so I decided that the $1200 deserves that, so when I ran into trouble with my screen protector it was totally amazing to learn that the Dropguys staff cared about me getting a perfectly applied screen protector and sent me a replacement free of charge, that resulted in me making that perfect application thusly the new phone has a perfectly applied screen protector. The ultra thin clear case and camera lens protector are also extremely top rate.

25 gennaio 2026
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Risposta di Dropguys

Hi Leonard,

Thank you so much for the thoughtful review! We’re thrilled to hear you’re loving the full Dropguys setup on your iPhone 17 Pro Max.

We’re especially glad our team could help you get that perfect screen protector application. Making sure you’re completely happy with your setup is what we care about most. Thanks again for your trust and support!

— The Dropguys Team

Valutata 5 stelle su 5

I'll be a repeat customer.

I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized the mistake. I wrote to Dropguys and they responded within two hours. Not only did they immediately ship the correct one out to me, but also told me not to worry about returning the other. Fantastic customer service. I will be recommending them to everyone.

24 gennaio 2026
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Risposta di Dropguys

Hi Michael,

Thank you so much for taking the time to leave this review! Even without having to test the case yet, your words about our customer service mean a lot to us. We’re always happy to help fix mix-ups and make things easy.

We truly appreciate the recommendations and look forward to having you as a repeat customer!

— The Dropguys Team

Valutata 5 stelle su 5

Sleek and provides the protection as…

Sleek and provides the protection as stated. This is a great product

24 gennaio 2026
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Risposta di Dropguys

Hi Bobby,

We’re glad to hear you’re enjoying the sleek design and protection of your Dropguys case! Thanks for sharing your feedback and support.

— The Dropguys Team

Valutata 5 stelle su 5

Outstanding products and service

Outstanding products and equally outstanding customer service!

23 gennaio 2026
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Risposta di Dropguys

Hi Mitchell,

Thank you for the kind words! We’re thrilled to hear you’re happy with both the products and our customer service. We truly appreciate your support.

— The Dropguys Team

Valutata 1 stelle su 5

Shattered glass everywhere

I got the camera protector for my iPhone 17 pro. Within one day it cracked… They did send me another one which within two days cracked when I went to remove the second one to put on a completely different type of case. It literally shot teeny tiny shards of glass everywhere as I was trying to pry it off. Terrible. Do not recommend!

22 gennaio 2026
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Risposta di Dropguys

Hi Jody,

We’re very sorry to hear about your experience with the camera protector. Please note that the camera protector is a fragile accessory and can break if removed or handled incorrectly, which is why we always recommend careful application and removal. We did send you replacements in an effort to resolve the issue and hope that guidance on installation and removal helps prevent future problems.

— The Dropguys Team

Valutata 5 stelle su 5

Top notch product, They Do it right!

A top notch product that does things the right way. I had an issue resolved immediately and I'm impressed with how the care for thier customers.

22 gennaio 2026
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Risposta di Dropguys

Hi there,

We’re thrilled to hear you’re impressed with both our product and our customer care! Thank you for taking the time to share your experience.

— The Dropguys Team

Valutata 5 stelle su 5

Best customer service experience

Best customer service experience, fast response, competent rep, best resolution ever. The pretty much walked me thru the order to eliminate a complication i had with split payment. Then Created me a pre- made invoice and emailed me the link where I could shop directly using that link. It was indeed a smooth transaction and I'm impressed. Especially since this is my first shopping experience with dropguys

21 gennaio 2026
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Risposta di Dropguys

Hi Charlotte,

We’re so glad your first Dropguys experience was smooth and enjoyable! It’s great to hear our team could guide you through everything and make the process easy. Thank you for sharing your kind words!

— The Dropguys Team

Valutata 5 stelle su 5

Drop Guys team is Clutch!

Drop Guys team helped me resolve case change issue resulting from phone company not being able to deliver ordered phone for 3 months! Issue was with them.....solution was with Drop Guys! Your team is AWESOME! Thanks so much....can't wait to see my new phone in a Drop Guys case and share my story with friends and acquaintances.

20 gennaio 2026
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Risposta di Dropguys

Hi Calder,

We’re thrilled we could help turn that frustrating situation around! Can’t wait for you to get your new phone safely in a Dropguys case, and we appreciate you sharing your experience with others. Thanks for the kind words!

— The Dropguys Team

Valutata 5 stelle su 5

So fast yo respond and so fair

So fast yo respond and so fair! I love the product and will use them again

21 gennaio 2026
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Risposta di Dropguys

Hi Amy,

We’re so glad you’re happy with both our response and the product! Thank you for your support, and we look forward to helping you again in the future.

— The Dropguys Team

Valutata 5 stelle su 5

Excellent products and customer…

Excellent products and customer service. I wouldn’t buy from anyone else.

19 gennaio 2026
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Risposta di Dropguys

Hi Gwen,

We’re thrilled to hear you’re so happy with both our products and customer service! Thank you for your loyalty and kind words — it means a lot to us.

— The Dropguys Team

Valutata 5 stelle su 5

The phone case for my Samsung Galaxy…is everything I hoped for

The phone case for my Samsung Galaxy S-25 Ultra replaced a national brand that was bulky, and was almost impossible to use the side buttons unless I used 2 hands. The Dropguys case is soft, and eliminated the bulky feeling I had with my old case. It is perfect!

19 gennaio 2026
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Risposta di Dropguys

Hi Pietro,

We’re so glad your Dropguys case is hitting the mark! It’s fantastic to hear it’s slim, soft, and easy to use while still protecting your Galaxy S25 Ultra. Thanks for sharing your experience!

— The Dropguys Team

Valutata 5 stelle su 5

Best phone case on the market!

Easy experience all the way around! Quality is exceptional.

15 gennaio 2026
Non scritta su invito
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Risposta di Dropguys

Hi there,

We’re thrilled to hear you’re loving your Dropguys case! Thanks for the kind words and for trusting us with your phone’s protection.

— The Dropguys Team

Valutata 5 stelle su 5

The camera protector is nicer than I…

The camera protector is nicer than I expected.

29 dicembre 2025
Non scritta su invito
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Risposta di Dropguys

Hi Melissa,

We’re so happy to hear the camera protector exceeded your expectations! Thanks for letting us know, and enjoy your new gear.

— The Dropguys Team

Valutata 5 stelle su 5

EXCELLENT CUSTOMER SERVICE

I had ordered the wrong case and it was replaced immediately and without any stress or difficulty. The DROPGUYS are amazing. also i love that the protective case is so thin and so protective. I will definitely order from them again

12 gennaio 2026
Non scritta su invito
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Risposta di Dropguys

Hi Maurgana,

We’re so glad we could make the replacement process easy for you! Thank you for your kind words, and we’re thrilled you love the thin yet protective design. We can’t wait to help you again on your next order.

— The Dropguys Team

Valutata 5 stelle su 5

Great product.excellent fit and they…

Great product.excellent fit and they shipped very quickly.i am very satisfied with service and product!

16 gennaio 2026
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Risposta di Dropguys

Hi Gary,

We’re thrilled to hear you’re satisfied with both the fit and the fast shipping! Thank you for your kind words — we really appreciate it.

— The Dropguys Team

Valutata 5 stelle su 5

This is the first case I purchased from…

This is the first case I purchased from this company. From purchase to receiving the product was excellent. The product is top notch. I had cases in the past that I went for due to price but really felt unsure of the overall protection. This case is solid for a reasonable price and the look and feel is great. Great product and would definitely recommend to family and friends.

9 gennaio 2026
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Risposta di Dropguys

Hi Eric,

We’re so glad your first experience with Dropguys was a great one! It means a lot to hear you’re happy with the quality and feel of the case. Thanks for recommending us to family and friends!

— The Dropguys Team

Valutata 5 stelle su 5

Great product. Great customer service.

Great product. Great customer service with prompt communication and action.

14 gennaio 2026
Non scritta su invito
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Risposta di Dropguys

Hi Bill,

We’re thrilled you’re happy with both the product and our service! Thanks for your kind words and for sharing your experience.

— The Dropguys Team

Valutata 5 stelle su 5

Very responsive to messages

Very responsive to messages, both email and chat. I forgot to include an item in my cart and they kindly helped to sort this out with me.

14 gennaio 2026
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Risposta di Dropguys

Hi Maureen,

We’re happy we could help you get everything added to your order! Thanks for taking the time to share your experience — we really appreciate it.

— The Dropguys Team

Valutata 5 stelle su 5

Good customer service

Good customer service. Quick response time to lost package.

13 gennaio 2026
Non scritta su invito
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Risposta di Dropguys

Hi Jon,

We’re glad we could help get your package sorted quickly! Thanks for your kind words about our team — we always aim to make things as smooth as possible.

— The Dropguys Team

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