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Valutata 5 stelle su 5

I accidentally ordered the wrong size phone case and didn’t realize it until I’d opened both packages, including the free screen protector. The case itself is awesome and exactly what I’d hoped fo... Leggi di più

Valutata 5 stelle su 5

I saw the rating for this company in the New York Times ratings of cell phone cases. I have used Otterbox for years, and on my last phone, the back glass cracked in an Otterbox, which didn't allow an... Leggi di più

Valutata 5 stelle su 5

Thank you for asking that I review my order. I was wrong and you guys responded immediately. Thank you for such great customer support

Valutata 5 stelle su 5

DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

621 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(621)

266 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great products

An easy-to-use website, with great products and options. I ordered a mag-safe phone case (with free screen protector) and camera protector. The two protectors came with handy wipes and cloths and were easy to apply. My items arrived after a few days and are a perfect fit for my new phone. They look great and are smooth with a quality feel. I’m very pleased I found Dropguys.

20 dicembre 2025
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Risposta di Dropguys

Hi Juls,

We’re thrilled you’re enjoying your new Dropguys case and protectors! Thanks for highlighting the little extras like the wipes and cloths — we think they make a big difference too. We’re so glad everything arrived quickly and fits perfectly.

— The Dropguys Team

Valutata 5 stelle su 5

I just bought the BEST protection for…

I just bought the BEST protection for my new iPhone 17 Pro Max from Dropguys. This is the third phone I have protected with their products and won't use any other product. I am 81 and drop my phone at least three times a day, and have sustained no phone damage to date on any of the three phones. This time I was able to buy the Ultimate case for my phone...they have been "sold out" in the past for my other phones. I like the Ultimate case the best. The ONLY things I wish were better are the instructions on applying things like the screen protector and camera lens protector, but given enough re-reading, I eventually get it done. I can't imagine anyone going back to any other protection once you have tried Dropguys!

14 gennaio 2026
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Risposta di Dropguys

Hi there,

We’re so glad the Dropguys Ultimate Case is keeping your phone safe — three phones and counting! Thank you for sticking with us over the years. We’ll take your feedback on the instructions to heart and keep working to make them as clear as possible.

— The Dropguys Team

Valutata 5 stelle su 5

Ease of replacement for wrong order…

Ease of replacement for wrong order without any questions! Somehow on the website, I ordered a iPhone 16 Pro. I had clicked the tab for the Pro Max but computer glitch. I received the 16 Pro and immediately sent an email. Before I had a response from the email, I had my 16 Pro Max case in my mailbox. Outstanding customer service. I am ordering my third car for my daughter today! The case fits perfect, no issues with screen protector, quality product.
I was an Army Recon in a past life. I am intense with my gear (rough). ALL GEAR! I have already beat the case, no issues. I mount it to my Harley, zero issues. Its awesome!
Thanks for being awesome!
Matt

12 novembre 2025
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Risposta di Dropguys

Hi Matt,

We’re thrilled everything worked out so smoothly and that your gear has held up to your intense standards! Thanks for trusting Dropguys again — we’re excited to keep protecting your phones, on the road and off.

— The Dropguys Team

Valutata 5 stelle su 5

Doing an order recheck is simple and a…

Doing an order recheck is simple and a great example of a business "Best Practices". As careful as I try to be, sometimes "stuff" happens unexpectedly. This approach makes so much sense on many, many levels. And is greatly appreciated!!

12 gennaio 2026
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Risposta di Dropguys

Hi John,

We’re so glad you found our order review process helpful! We really appreciate your kind words and are happy it made your experience smoother.

— The Dropguys Team

Valutata 5 stelle su 5

Great and Prompt service. The Guys responded to my email within 2…

The Guys responded to my email within 2 hours and sent me a replacement for the product I had wrongly ordered all at no charge with no need to return the wrong product.

12 gennaio 2026
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Risposta di Dropguys

Hi Alan,

We’re so glad we could quickly get the right product to you! Thanks for giving us the opportunity to make it right — we really appreciate it.

— The Dropguys Team

Valutata 5 stelle su 5

Great customer service

Great customer service, rapid responses via email. Pleased. Would recommend.

12 gennaio 2026
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Risposta di Dropguys

Hi Shasta,

We’re thrilled you had a positive experience! Thank you for your kind words and for recommending Dropguys.

— The Dropguys Team

Valutata 5 stelle su 5

Helped with an issue

Helped with an issue, solved my problem in a couple emails. Appreciate them and their products.

8 gennaio 2026
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Risposta di Dropguys

Hi Allison,

We’re glad we could help resolve your issue quickly! Thank you for trusting Dropguys — we’re happy you’re enjoying the products.

— The Dropguys Team

Valutata 5 stelle su 5

1st time customer

Quality Products , fast delivery. easy returns . great prices on products.

12 gennaio 2026
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Risposta di Dropguys

Hi Tim,

We’re so glad your first experience with Dropguys was a positive one! Thank you for the kind words — we’re happy you enjoyed the products and service.

— The Dropguys Team

Valutata 5 stelle su 5

They were great and fixed MY error.

Great product and great customer service.

9 gennaio 2026
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Risposta di Dropguys

Hi Phil,

We’re so glad we could help fix the mix-up and that you’re happy with your Dropguys products! Thanks for sharing your experience.

— The Dropguys Team

Valutata 5 stelle su 5

Prompt and helpful response

Prompt and helpful response. Solved problems with minimum of fuss, even when it was customers error.

8 gennaio 2026
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Risposta di Dropguys

Hi there,

We’re glad we could help and make things easy, even when the hiccup was on your end! Thanks for your kind words.

— The Dropguys Team

Valutata 5 stelle su 5

When I ordered my case and the screen…

When I ordered my case and the screen protector, I was pleasantly impressed that I was kept abreast of where the product was during the shipping. They kept me informed and I really appreciated that. My products got to me on time and a day early. I am loving my case and the screen protectors. I definitely would recommend Drop Guys to anyone wanting to get their cases. The prices were reasonable as well.

5 gennaio 2026
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Risposta di Dropguys

Hi Emma,

We’re so glad you’re enjoying your case and screen protectors! Keeping you informed throughout the shipping process is important to us, and we’re thrilled everything arrived early. Thanks for recommending Dropguys!

— The Dropguys Team

Valutata 5 stelle su 5

The product is stellar

The product is stellar

The communication and shipping was exceptional and lightning fast

7 gennaio 2026
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Risposta di Dropguys

Hi Andy,

We’re thrilled to hear you’re happy with the product! Fast communication and shipping are priorities for us, and we’re glad it made your experience stellar.

— The Dropguys Team

Valutata 5 stelle su 5

I sent a question after business hours…

I sent a question after business hours not expecting a response until the next day. To my surprise, I received a reply within 10 minutes. All of my questions were answered. I am impressed with their customer service & products.

5 gennaio 2026
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Risposta di Dropguys

Hi Kim,

We’re thrilled we could get back to you so quickly and help answer all your questions! Thank you for the kind words about our team and products.

— The Dropguys Team

Valutata 5 stelle su 5

First ,everything was delivered 3 days…

First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put it on , as well as lens protector . So far didn’t drop my phone, and I’m not planning to but life happens no matter what I want , but I feel so much safer with the phone case from dropguys.com protecting it . Definitely recommend 100 %. Thank you dropguys.com.

2 gennaio 2026
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Risposta di Dropguys

Hi Ewa,

Thank you so much for the wonderful feedback! We’re thrilled to hear everything arrived early and that you’re loving the fit, grip, and overall protection. It means a lot to know you feel safer with your phone protected by Dropguys. We truly appreciate the recommendation!

— The Dropguys Team

Valutata 5 stelle su 5

iPhone 17 Pro Trifecta Package

I ordered the clear case, camera cover, and screen protector triad. Each fits the phone perfectly. The camera cover feels solidly adhered to the phone compared to other products I used on my previous phone. And, the screen protector is the best fitting, most bubble-free product I've ever used on a phone. I'm hopeful that I'll never have the chance to verify how durable it is, but I'm sure I will.

29 dicembre 2025
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Risposta di Dropguys

Hi Michael,

We’re thrilled to hear that the items fits your iPhone 17 Pro perfectly and that you’re happy with the quality of the camera cover and screen protector! We hope it continues to keep your phone well-protected, and we truly appreciate your feedback and support.

— The DropGuys Team

Valutata 5 stelle su 5

It is as advertised

It is as advertised. I’m 80 and drop my phone frequently. I now feel comfortable that my investment is protected.

29 dicembre 2025
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Risposta di Dropguys

Hi Jane,

We’re so glad to hear you feel confident and protected with your DropGuys case! It’s wonderful to know our product is giving you peace of mind. Thank you for sharing your experience and support.

— The DropGuys Team

Valutata 5 stelle su 5

I very much like your products

I very much like your products. Good quality products that always arrive on time. But when a company owner/partner actual contacted me via email. I was impressed with "the old school approach". It never happened before (in tech). It showed me he actual cares about a individual customers experience.

This is how I personally run my business.

25 dicembre 2025
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Risposta di Dropguys

Hi Joe,

Thank you so much for the kind words — that truly means a lot to us. We really believe in the old-school approach of personally connecting with our customers, and we’re glad it made a positive impression. It’s great to hear that it aligns with how you run your own business as well.

— The Dropguys Team

Valutata 5 stelle su 5

Solution in a flash

I emailed my problem well after hrs but they responded in no time. My case was damaged and they had me send a photo of it then within no time an invoice for shipment. I am beyond pleased.

26 dicembre 2025
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Risposta di Dropguys

Hi Keisha-Lou,

Thank you so much for sharing your experience! We’re really glad we could resolve the issue quickly for you, even after hours. It means a lot to know you’re beyond pleased — that’s exactly what we aim for.

— The Dropguys Team

Valutata 5 stelle su 5

Outstanding Service

After a few weeks, my iPhone screen protector cracked when I dropped the phone. Although the protector is not guaranteed, Dropguys sent a replacement immediately. They were responsive, courteous, and generous. I could not be happier with my experience.

26 dicembre 2025
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Risposta di Dropguys

Hi Holly,

We’re so glad we could quickly get a replacement to you! It’s wonderful to hear you had a positive experience with our team, and we truly appreciate your kind words and support.

— The DropGuys Team

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