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Valutata 5 stelle su 5

I accidentally ordered the wrong size phone case and didn’t realize it until I’d opened both packages, including the free screen protector. The case itself is awesome and exactly what I’d hoped fo... Leggi di più

Valutata 5 stelle su 5

I saw the rating for this company in the New York Times ratings of cell phone cases. I have used Otterbox for years, and on my last phone, the back glass cracked in an Otterbox, which didn't allow an... Leggi di più

Valutata 5 stelle su 5

Thank you for asking that I review my order. I was wrong and you guys responded immediately. Thank you for such great customer support

Valutata 5 stelle su 5

DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

621 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(621)

266 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great customer service

Great customer service, got back to me real quick, acknowledged my problem and help me to resolve it satisfactorily, 10 out of 10 service!

4 settembre 2026
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Risposta di Dropguys

Hi Eduardo,

Thank you for the 10 out of 10! We really appreciate you taking the time to share your experience. It’s great to know our team was able to respond quickly, understand the issue, and get everything resolved for you.

— The Dropguys Team

Valutata 5 stelle su 5

Awesome customer service and product

The process of ordering a cover for my new phone was super easy. Shipping was fast. Product is awesome. I ended up breaking my camera cover ordered a new one and I ordered the wrong one. Got a hold of them to order another correct one and they sent me a new one no charge and didn’t even require me to send the one. I ordered incorrectly back all this transpired within three minutes on their website, it was unbelievably awesome Customer Service. I would highly recommend drop guys.

1 settembre 2026
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Risposta di Dropguys

Hi Jon,

Thank you for such an amazing review! We love hearing that everything from ordering to shipping went smoothly, and that our team could quickly sort out the camera cover mix-up for you. We really appreciate the recommendation and your kind words about our customer service!

— The Dropguys Team

Valutata 5 stelle su 5

I emailed dropguys to ask about their…

I emailed dropguys to ask about their warranty policy for my phone cases. I had it for 2 years, and I’m very careless, so it got a little wear and tear. They have great phone cases (I haven’t had a crack in these two years), so I wanted to ask about a replacement. They responded in 3 minutes, and said that though they’re sold out, they would give me a $100 gift card to use at their store! Khamille was great!

1 settembre 2026
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Risposta di Dropguys

Hi Turner,

Thanks for sharing your experience! Two years of solid protection is great to hear, and we’re happy our team could help with a replacement option even while the case is out of stock. We really appreciate the kind words!

— The Dropguys Tea

Valutata 5 stelle su 5

Khamille was great– very straight…

Khamille was great– very straight forward, providing information and good news.

30 agosto 2026
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Risposta di Dropguys

Hi Jim,

Thank you for the kind words! It was a pleasure helping you, and we're happy we could provide some clear information and good news. We really appreciate you taking the time to share your experience!

Valutata 5 stelle su 5

The Agent was helpful and listened to…

The Agent was helpful and listened to my needs and came up with a reasonable solution that was helpful.

20 agosto 2026
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Risposta di Dropguys

Hi Ayanna,

It means a lot to hear that our team took the time to understand what you needed and find a solution that worked for you. Thanks for sharing your experience with us!

Valutata 5 stelle su 5

Dropguys were totally understanding of…

Dropguys were totally understanding of my cracked screen saver , and was happy to accommodate me with a new one

19 agosto 2026
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Risposta di Dropguys

Hi Anthony,

Thanks for giving us the chance to help, and for taking the time to share your experience with us!

— The Dropguys Team

Valutata 5 stelle su 5

Very responsive

Very responsive

17 agosto 2026
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Risposta di Dropguys

Hi Todd,

Thanks so much for the review! We really appreciate your support!

— The Dropguys Team

Valutata 1 stelle su 5

I’m not sure how they get such high…

I’m not sure how they get such high reviews. Both the screen protector and the phone case cracked within days. There’s also very misleading advertising that they’ll guarantee the actual phone which is totally false. Go with a reputable brand or a ten dollar Amazon case. Drop Guys is expensive garbage.

16 luglio 2026
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Risposta di Dropguys

Hi Michiel,

We’re sorry to hear about your experience with both the case and screen protector. We’d like the opportunity to look into what happened and address your concerns directly.

Please send us an email at hello@wonderskin.com with your order details so our team can take a closer look.

— The Dropguys Team

Valutata 5 stelle su 5

Khamille answered my questions quickly…

Khamille answered my questions quickly so I was able to place the order knowing I was getting items before my upcoming vacation.
I am very pleased at the quality of the products. There were no issues attaching them to my brand new phone. It looks great!

11 agosto 2026
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Risposta di Dropguys

Hi Paula,

Thank you so much for the wonderful review! We're glad we could help you get everything sorted before your vacation and that you're happy with the quality and fit of your new phone protection.

We hope you have an amazing vacation, and we truly appreciate your support!

Valutata 5 stelle su 5

Professional and timely response to my…

Professional and timely response to my concern. Followed up as promised and I will continue to purchase and recommend their outstanding products.

4 agosto 2026
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Risposta di Dropguys

Hi Brian,

Thank you so much for your kind words! We're glad we could help. It means a lot to know you'll continue to choose and recommend DropGuys.

We truly appreciate your support!

— The Dropguys Team

Valutata 5 stelle su 5

Very easy to navigate the web site and…

Very easy to navigate the web site and order exactly what you want. Products delivered in great shape and easy to install. The quality of the product is great and exactly why they have a high rating. Highly recommended!

1 agosto 2026
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Risposta di Dropguys

Hi Rob,

Thank you so much for the great review! We're glad ordering was easy, everything arrived in perfect shape, and the installation went smoothly. We really appreciate the recommendation and your support!

— The Dropguys Team

Valutata 5 stelle su 5

Fast customer service

10 agosto 2026
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Risposta di Dropguys

Hi Marc,

Thanks for taking the time to leave us a review! We're glad we could help quickly, and we really appreciate your support.

— The Dropguys Team

Valutata 5 stelle su 5

Great product

Great product! There was a glitch in my order which they fixed right away, no problem. Very professional. Highly recommend.

1 agosto 2026
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Risposta di Dropguys

Hi Ann,

Thank you for the wonderful review!

We're glad we could quickly resolve the issue with your order and that everything worked out. We really appreciate your recommendation and your support!

Valutata 4 stelle su 5

Great Products

Great product. Great ordering experience. However, I was offered a $10 Amazon Gift Card to leave this review, which I guess is not cool.

27 luglio 2026
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Risposta di Dropguys

Hi Adam,

Thanks for your honest feedback, and we're glad to hear you had a great experience with both our products and the ordering process.

Thanks again for your support!

— The Dropguys Team

Valutata 5 stelle su 5

Outstanding customer service

Outstanding customer service. PROMPT! Answered me within a couple hours after hours. Stood behind their products and rectified the defective case.

31 luglio 2026
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Risposta di Dropguys

Hi Tristan,

Thank you so much for your kind words!

We're glad we could respond quickly and get the issue with your case resolved. Standing behind our products and taking care of our customers is always our goal.

We really appreciate your support!

Valutata 5 stelle su 5

Good products and good people

Very reliable products and while I recently purchased, the magnetic ring stand is sturdy and seems like it will last.
I am especially pleased with their customer service. Fast response and very caring, understanding, and helpful with processing a return (I bought the wrong case for my phone). Khamille was understanding and helpful throughout the whole process.
Good products and good people behind them.

24 luglio 2026
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Risposta di Dropguys

Hi Reilly,

Thank you so much for your thoughtful review!

We're glad you're enjoying the Magnetic Ring Stand and that our team could help make your return process quick and easy. Your kind words about both our products and our customer service mean a lot to us.

Thanks again for your support!

Valutata 5 stelle su 5

AWESOME times 583 Others, Plus ME!

Man, oh MAN!

The Dropguys n' Gals, especially Khamille, are team of experts with knowledge, heart, soul and nothing but correct answers.

Khamille spent all the time necessary to making me understand how a couple of small items included in the attaching process of my new iPhone protector were meant to be used.

Not only that, she was an absolute joy to speak with!

The products these "Guys" manufacture are unparalleled, both in the integrity of the materials used and the science and precision necessary in working perfectly for whatever needs they are meant to enhance, improve and assure satisfied customers.

Not only is my iPhone case rated the highest among 200 other entities that produce iPhone protection by an international ratings organization, the commentary from customers made for fascinating reading while making my decision to go with the "DROPGUYS!"

Oh, and the company has a collective sense of humor, the likes of which are rarely seen in MOST other organizations. Their packaging is comedic, while showing their sincere to make a positive difference in the lives of their potential customers as well as their longstanding and recent customers.

THAT leaves one with a sense of knowing that these "Guys" give a darn about you after the point of your purchase.

DROOPGUYS...if you weren't such a big, happy family, I would ask my wife if we could adopt you.

WAIT! She's peeking over my shoulder and just said, "YES, we should adopt them. The WHOLE LOT of 'em!"

So there you have it. I hope this Review rang as positive as I promised to write, and that if you are at all on the fence as to what entity you wish to go to in order to get the Best of the Very Best in product, follow up and customer service, you can rest assured you've come to the right place.

Sincerely,

Benn - the newest member of the DROPGUYS' family as of this writing!

23 luglio 2026
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Risposta di Dropguys

Hi Benn,

Wow, thank you so much for the amazing review! Your kind words truly made our day.

We're so glad we could help. It means a lot to know you enjoyed both our products and the experience with our team.

Thanks for welcoming us into the family and we're thrilled to have you as part of the DropGuys family too!

— The Dropguys Team

Valutata 5 stelle su 5

Trusted product and customer service.

Dropguy’s cases have protected my iPhones through several series. Most recently my IPhone 17 Pro Max.
I appreciate the ease of ordering and great customer service. The quality of their cases and the 16 ft drop rating are so good, I don’t mind that they only come in black.

26 luglio 2026
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Risposta di Dropguys

Hi Helen,

Thank you so much for your continued support and for trusting DropGuys to protect your iPhones over the years!

It means a lot to hear that you've had such a great experience with both our cases and our customer service. We're especially glad your iPhone 17 Pro Max is well protected and that the quality and 16 ft drop protection have given you confidence in our products.

We truly appreciate you taking the time to share your experience and your recommendation. Thanks again for being part of the DropGuys family!

— The Dropguys Team

Valutata 5 stelle su 5

I ordered a phone case and it was the…

I ordered a phone case and it was the wrong one on my own fault. I contacted and asked for a swap and on a Saturday had an immediate resolution to the problem I had created. There was no hassle at all. I'd give them 6 stars if I could.

25 luglio 2026
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Risposta di Dropguys

Thanks so much, Quinton! We're glad we could get everything sorted out quickly for you. Mistakes happen, and we're happy we could make the exchange easy. We really appreciate the kind words, and we'd happily take that sixth star!

— The Dropguys Team

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