I accidentally ordered the wrong size phone case and didn’t realize it until I’d opened both packages, including the free screen protector. The case itself is awesome and exactly what I’d hoped fo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I saw the rating for this company in the New York Times ratings of cell phone cases. I have used Otterbox for years, and on my last phone, the back glass cracked in an Otterbox, which didn't allow an... Leggi di più
Thank you for asking that I review my order. I was wrong and you guys responded immediately. Thank you for such great customer support
DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... Leggi di più
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Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Informazioni di contatto
651 North Broad Street, 19709, Middletown, Stati Uniti
- hello@dropguys.com
- dropguys.com
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Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Great customer service
Great customer service, got back to me real quick, acknowledged my problem and help me to resolve it satisfactorily, 10 out of 10 service!

Risposta di Dropguys
Awesome customer service and product
The process of ordering a cover for my new phone was super easy. Shipping was fast. Product is awesome. I ended up breaking my camera cover ordered a new one and I ordered the wrong one. Got a hold of them to order another correct one and they sent me a new one no charge and didn’t even require me to send the one. I ordered incorrectly back all this transpired within three minutes on their website, it was unbelievably awesome Customer Service. I would highly recommend drop guys.

Risposta di Dropguys
I emailed dropguys to ask about their…
I emailed dropguys to ask about their warranty policy for my phone cases. I had it for 2 years, and I’m very careless, so it got a little wear and tear. They have great phone cases (I haven’t had a crack in these two years), so I wanted to ask about a replacement. They responded in 3 minutes, and said that though they’re sold out, they would give me a $100 gift card to use at their store! Khamille was great!

Risposta di Dropguys
Khamille was great– very straight…
Khamille was great– very straight forward, providing information and good news.

Risposta di Dropguys
The Agent was helpful and listened to…
The Agent was helpful and listened to my needs and came up with a reasonable solution that was helpful.

Risposta di Dropguys
Dropguys were totally understanding of…
Dropguys were totally understanding of my cracked screen saver , and was happy to accommodate me with a new one

Risposta di Dropguys
I’m not sure how they get such high…
I’m not sure how they get such high reviews. Both the screen protector and the phone case cracked within days. There’s also very misleading advertising that they’ll guarantee the actual phone which is totally false. Go with a reputable brand or a ten dollar Amazon case. Drop Guys is expensive garbage.

Risposta di Dropguys
Khamille answered my questions quickly…
Khamille answered my questions quickly so I was able to place the order knowing I was getting items before my upcoming vacation.
I am very pleased at the quality of the products. There were no issues attaching them to my brand new phone. It looks great!

Risposta di Dropguys
Professional and timely response to my…
Professional and timely response to my concern. Followed up as promised and I will continue to purchase and recommend their outstanding products.

Risposta di Dropguys
Very easy to navigate the web site and…
Very easy to navigate the web site and order exactly what you want. Products delivered in great shape and easy to install. The quality of the product is great and exactly why they have a high rating. Highly recommended!

Risposta di Dropguys
Great product
Great product! There was a glitch in my order which they fixed right away, no problem. Very professional. Highly recommend.

Risposta di Dropguys
Great Products
Great product. Great ordering experience. However, I was offered a $10 Amazon Gift Card to leave this review, which I guess is not cool.

Risposta di Dropguys
Outstanding customer service
Outstanding customer service. PROMPT! Answered me within a couple hours after hours. Stood behind their products and rectified the defective case.

Risposta di Dropguys
Good products and good people
Very reliable products and while I recently purchased, the magnetic ring stand is sturdy and seems like it will last.
I am especially pleased with their customer service. Fast response and very caring, understanding, and helpful with processing a return (I bought the wrong case for my phone). Khamille was understanding and helpful throughout the whole process.
Good products and good people behind them.

Risposta di Dropguys
AWESOME times 583 Others, Plus ME!
Man, oh MAN!
The Dropguys n' Gals, especially Khamille, are team of experts with knowledge, heart, soul and nothing but correct answers.
Khamille spent all the time necessary to making me understand how a couple of small items included in the attaching process of my new iPhone protector were meant to be used.
Not only that, she was an absolute joy to speak with!
The products these "Guys" manufacture are unparalleled, both in the integrity of the materials used and the science and precision necessary in working perfectly for whatever needs they are meant to enhance, improve and assure satisfied customers.
Not only is my iPhone case rated the highest among 200 other entities that produce iPhone protection by an international ratings organization, the commentary from customers made for fascinating reading while making my decision to go with the "DROPGUYS!"
Oh, and the company has a collective sense of humor, the likes of which are rarely seen in MOST other organizations. Their packaging is comedic, while showing their sincere to make a positive difference in the lives of their potential customers as well as their longstanding and recent customers.
THAT leaves one with a sense of knowing that these "Guys" give a darn about you after the point of your purchase.
DROOPGUYS...if you weren't such a big, happy family, I would ask my wife if we could adopt you.
WAIT! She's peeking over my shoulder and just said, "YES, we should adopt them. The WHOLE LOT of 'em!"
So there you have it. I hope this Review rang as positive as I promised to write, and that if you are at all on the fence as to what entity you wish to go to in order to get the Best of the Very Best in product, follow up and customer service, you can rest assured you've come to the right place.
Sincerely,
Benn - the newest member of the DROPGUYS' family as of this writing!

Risposta di Dropguys
Trusted product and customer service.
Dropguy’s cases have protected my iPhones through several series. Most recently my IPhone 17 Pro Max.
I appreciate the ease of ordering and great customer service. The quality of their cases and the 16 ft drop rating are so good, I don’t mind that they only come in black.

Risposta di Dropguys
I ordered a phone case and it was the…
I ordered a phone case and it was the wrong one on my own fault. I contacted and asked for a swap and on a Saturday had an immediate resolution to the problem I had created. There was no hassle at all. I'd give them 6 stars if I could.

Risposta di Dropguys
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