Super excited to see my weight loss journey. Was very impressed how simple this was yet how the DR took my medical and health needs of utmost importantance. Thorough look at all my health issues. Mic... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very sketchy. Wanted a prescription, got it. The telehealth pharmacy they hooked me up with was reluctant to give pricing information after I received my prescription... And when I did get that info i... Leggi di più
L'azienda ha risposto
Reliable, very fast and easy service! Everything handled with the care of the customer with proper medical explanations and guidelines. Thank you very much!!
L'azienda ha risposto
Very kind people. Lots of information. Answered my questions . Assessment was quick so far so good. I dont get my medicine for 3xweeks I wish I could start sooner
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Informazioni di contatto
Canada
- doou.ca
4,4
Eccellente
426 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Efficient and attentive
Excellent service and listened to my needs. I'm really satisfied.
16 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Valerie,
Thank you for your kind words! We’re thrilled to hear that you found our service excellent and that we were able to listen to your needs. Ensuring our members feel heard and supported is very important to us, and we’re glad you’re satisfied with your experience.
We look forward to continuing to support you.
I have been completely mislead…
I was led to believe that my insurance had pre-approved me but they hadn’t. When I submitted the claim they refused it.
The second shipment was sent automatically two weeks prior to needing it and my credit card charged again.
My insurance asked me to fill in an authorization form from the Dr and DooU refused and said my family physician had to do it. My family doctor won’t do it because he doesn’t prescribe anything for weight loss no matter the circumstances. So I am now out $1000 when it wasn’t in my budget because DooU mislead me.
🤬
Regarding DooU reply- I have contacted your customer care team and they are unwilling to fill in my pre-authorization forms. This is why I have written the review I did. Let’s not fool ourselves into believing that you provide this service for people that have a family Dr that are in favor of prescribing weight loss medication and are surviving on misleading client/patients to earn your sales. If DooU wants to fix this they can contact me directly and fill in the pre-authorization forms already emailed to your customer care team.
6 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Kim,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. Our goal is always to provide clear guidance and support, and we regret any confusion regarding your insurance coverage and the automatic shipment.
We would like to review your case in detail and work with you to find a resolution. Please contact our support team at support@doou.ca so we can assist with your prior authorization and answer any queries you may have regarding your treatment plan.
We are here to support you on every step of the way.
Extremely unsafe and in bad faith
I asked to cancel before the assessment. There was no response to any attempts the assessment proceeded, the doctor prescribed what I had stated had previously made me ill. I will be getting this charged reversed on my CC and caution anyone to use this service. They are not even reading you details and prescribing according. Its extremely unsafe!
14 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Melissa,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused. Patient safety is our top priority, and we take your concerns very seriously.
We would like to review your case in detail to understand what went wrong and ensure it is addressed appropriately. Please contact our support team at support@doou.ca so we can assist with any billing issues and discuss the next steps regarding your prescription.
We are here to support you on every step of the way.
fast and efficient
14 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Jellybean,
Thank you for your feedback! We’re glad to hear that you found our service fast and efficient. Providing a smooth and timely experience for our members is always our priority, and it’s great to know we met your expectations.
We look forward to continuing to support you.
Iam grateful for this opportunity to…
Iam grateful for this opportunity to try ozympic again, and very excited. This is my 2nd time on it. I have lost 30lbs the 1st time I tried Ozympic and had a few side effects but managed, by drinking lots of water or Gatorade it helped with the headaches and achy bones but was well worth it at the end.
14 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Mike,
Thank you for sharing your experience and excitement! We’re thrilled to hear that you’re getting the opportunity to try Ozempic again and that your first experience led to such amazing results. It’s great that you were able to manage the side effects effectively—staying hydrated can make a big difference—and we’re glad to know that the benefits were worth it in the end.
Our team is here to support you every step of the way this time around, and we’re excited to see your continued progress. Thank you for trusting us with your health journey,.
Fast assessment
Fast assessment, easy to apply, great service so far.
13 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Anjela,
Thank you for taking the time to share your experience! We’re delighted to hear that you found our assessment fast and easy to complete, and that you’re happy with the service you’ve received so far. Providing a seamless, supportive experience is always our goal, and it’s wonderful to know that our efforts are making a positive impact for you.
We look forward to continuing to support you throughout your journey and are always here to answer any questions or provide guidance whenever you need it.
Fast service excellent weightloss program
The process is extremely easy so excited to start my new journey. Go ozempic... thank you for this program
13 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Beverly,
Thank you for your wonderful feedback! We’re so glad to hear that you found the process easy and that you’re excited to start your new journey. Our team is thrilled to support you every step of the way, and we’re excited to see your progress with Ozempic.
Thank you for trusting us with your health journey—we’re here for you whenever you need guidance or support!
Great advice and encouragement
I have been on this journey with DooU for many months now and I continue to be impressed with the advice I recieve with each renewal. It amazes me that with each questionnaire I fill out the Practitioner is able to clearly see the areas I could improve and offer encouragement
11 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Ellie,
Thank you for sharing your experience! We’re thrilled to hear that your journey with DooU has been positive and that our practitioners have been able to provide helpful guidance and encouragement with each renewal. Our team takes great pride in reviewing each questionnaire carefully to offer personalized advice, and it’s wonderful to know that this approach is making a meaningful difference for you.
Your feedback means a lot to us, and we look forward to continuing to support you every step of the way on your health journey!
Easy and thorough
Easy and thorough, acknowledged all aspects of my request. I felt heard.
10 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Ashleigh,
Thank you so much for sharing your experience! We’re delighted to hear that you found our service easy and thorough, and that all aspects of your request were acknowledged. It’s very important to us that our members feel heard and supported throughout every step of the process, and your feedback reassures us that we are achieving that goal.
We truly appreciate you taking the time to share your thoughts and are always here to assist with any future questions you may have.
Risposta di DooU
Hi Rekhell,
Thank you for your feedback! We’re glad to hear that you found our service efficient and straightforward. Our goal is to make every interaction as clear and seamless as possible, and it’s great to know that we achieved that for you.
We look forward to continuing to support you.
Fast and friendly
9 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Samantha,
Thank you for taking the time to leave a review! We’re thrilled to hear that you found our service fast and friendly. Providing a smooth and positive experience for our members is always our top priority, and your feedback lets us know we’re on the right track.
We look forward to continuing to support you.
Risposta di DooU
Hi Nove,
Thank you for your kind words! We’re glad to hear you found our team responsive and informative. Your feedback means a lot to us.
We’re always here to help whenever you need us!
Prescription Information
I received an email stating that my prescription was getting ready. However, I was not told the name of the medication, nor the cost.
7 novembre 2025
Non scritta su invito
Risposta di DooU
Hi DooU member,
Thank you for your message. We apologize for any confusion. For your prescription, the name of the medication and the cost details should have been included in the approval email.
Please reach out to our support team at support@doou.ca and they will be happy to help you with all of your queries.
We are here to support you on every step of the way.
Risposta di DooU
Hi Hend,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service. At DooU, we strive to make every step of your health journey as smooth and supportive as possible, from helping with prescriptions to providing guidance and assistance whenever needed.
Your feedback motivates our team to continue improving and ensuring that every client receives the attention and care they deserve. If you ever have any questions or need support, please don’t hesitate to reach out to us at support@doou.ca
—we’re always here to help.
It works as long as you are willing to…
It works as long as you are willing to purchase your prescriptions from Pocketpills. If you try to get the prescription to your local pharmacy you get a complete run around and no action. The Pocketpills website is set up as a sole provider. Great if you want to pay the higher medication price and the additional $40.00 shipping.
4 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Tracey,
Thank you for your feedback. We wanted to let you know that you can use your local pharmacy with DooU. To transfer your prescriptions, we need your pharmacy details, which are currently missing in your case.
Our team tried reaching out to you but was unable to connect. Please contact us at support@doou.ca
and let us know a convenient time for our team to reach out to you.
We’re here to support you every step of your health journey.
easy to complete the assessment…
easy to complete the assessment questionnaire and quick feedback on a treatment plan.
4 novembre 2025
Non scritta su invito
Risposta di DooU
Hi Kathy,
Thank you for sharing your experience! We’re glad to hear that you found the assessment questionnaire easy to complete and that you received quick feedback on your treatment plan.
At DooU, we aim to make the process as simple and efficient as possible while providing personalized support for every step of your health journey. If you have any questions or need further guidance, please don’t hesitate to reach out to us at support@doou.ca.
We appreciate your feedback and look forward to continuing to support you!
After the assessment
After the assessment, I was charged the amount without prior approval, the messages I have received are in the name of another person (Mike), it does not allow me to sign in or create an account to review my case with my personal info, they are supposedly sending my medications to the billing address without confirming if it was my delivery address, I have tried to change the address and it does not allow me, even though my address registered in Doou is correct. It has been a nightmare to try to communicate and stop sending or at least accessing my data, I communicated by chat and a bot told me that they would change my shipping address, but I cannot verify it either and I do not receive any communication. I still do not have any confirmation emails or bills for my card. Lousy service. I want to be reimbursed, it is an extreme mess.
3 novembre 2025
Non scritta su invito
Risposta di DooU
Hi DooU member,
We sincerely apologize for the experience you’ve had and completely understand your frustration. This is not the level of service we aim to provide.
It sounds like multiple issues occurred with your account, messaging, billing, and delivery details. We take this very seriously and want to resolve it promptly. Please contact our support team directly at support@doou.ca with your personal details, and we will like to reach out to you via call and resolve all the queries you have regarding your account:
We truly appreciate your patience and want to make this right. Your feedback helps us improve our processes so this doesn’t happen again.
Sincerely,
Very good customer service
I was very impressed with the follow up from DooU regarding my order. They went out of their way to answer my questions and made me feel like a valued customer.
29 ottobre 2025
Non scritta su invito
Risposta di DooU
Hi Jennifer,
We’re very sorry to hear about your experience and sincerely apologize for the delays and lack of communication. This is not the standard of service we aim to provide. We truly appreciate your patience and want to resolve this as quickly as possible.
We confirm that your order is in process and will be delivered to you within the next 24 hours. Please let us know a convenient time to reach out to you.
We look forward to speaking with you and hope to restore your confidence in our service.
Was pleasant surprise dad to get note…
Was pleasant surprise dad to get note from. John. Really nice to have someone in your corner. Thankful you stoped delivery for month of. October and renewing it now for. November onward. Again Thank you
29 ottobre 2025
Non scritta su invito
Risposta di DooU
Hi Marjorie,
Thank you so much for your kind words! It’s always our goal to be in your corner and make the process as smooth as possible.
We’re glad we could pause your delivery for October and assist with your renewal for November onward. Your feedback truly means a lot, and we look forward to continuing to support you on your journey.
Simple et réponse rapide.
28 ottobre 2025
Non scritta su invito
Risposta di DooU
Bonjour Isabelle,
Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous avez trouvé notre service simple et que vous avez reçu une réponse rapide. Chez DooU, notre objectif est de rendre chaque étape de votre parcours de santé et de bien-être aussi facile et fluide que possible.
Nous restons toujours disponibles pour répondre à vos questions et vous accompagner dans vos démarches, et nous avons hâte de continuer à vous soutenir à chaque étape.
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