Super excited to see my weight loss journey. Was very impressed how simple this was yet how the DR took my medical and health needs of utmost importantance. Thorough look at all my health issues. Mic... Leggi di più
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Reliable, very fast and easy service! Everything handled with the care of the customer with proper medical explanations and guidelines. Thank you very much!!
The only reason I gave 4 instead of 5 stars is because/c I would love to be able to have the actual prescription to bring to my own local pharmacy. Otherwise, very efficient and professional.
Very kind people. Lots of information. Answered my questions . Assessment was quick so far so good. I dont get my medicine for 3xweeks I wish I could start sooner
Dettagli dell'azienda
Scritti dall'azienda
DooU is Canada's first frictionless healthcare platform. A Doctor-led weight loss program that is easy, personalized and works - Lose up to 20% body weight and get weight loss medications from the comfort of your home.
Informazioni di contatto
Canada
- doou.ca
4,4
Eccellente
426 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
It was a relief to start working with…
It was a relief to start working with DooU on my success in obtaining weight loss and weight management. There is a simple assessment to complete to make sure that this is the correct plan for your health. DooU took the care in asking extra health related questions to ensure my health will be improved. Thank you DooU team!
7 aprile 2026
Non scritta su invito
Risposta di DooU
Hi Jennifer,
Thank you so much for sharing your experience!
We’re truly glad to hear that starting your journey with DooU has been a relief and that you felt supported throughout the assessment process. Ensuring the right and safe treatment plan for each individual is very important to us, and we’re happy to know our extra health-related questions helped provide you with confidence in your care.
Your kind words mean a lot to our team. We’re grateful to be part of your weight loss and weight management journey and will continue working to support your health goals every step of the way.
Thank you again for choosing DooU!
Best Regards
DooU Team
Risposta di DooU
Hi Suzanne,
Thank you for your feedback! We really appreciate you taking the time to share your experience. We’re glad to hear that you found the service quick and effective.
Our team aims to ensure a smooth and efficient process, so it’s great to know that this reflected in your experience.
Thanks again for your kind words and for choosing us!
Best Regards,
DooU Team
Quick and easy to navigate platform
Quick and easy to navigate platform. It was a simple process.
30 marzo 2026
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Risposta di DooU
Hi Sarah,
Thank you so much for your kind feedback! We’re delighted to hear that you found our platform quick and easy to navigate. Making the process simple and user-friendly is one of our top priorities, so it’s wonderful to know that your experience was smooth and straightforward.
We truly appreciate you taking the time to share your thoughts, and we’re always here to ensure your future interactions are just as seamless. Your support means a lot to us, and we look forward to continuing to provide a service that’s both convenient and reliable!
Best Regards,
DooU Team
Was personally amazed how rapid my…
Was personally amazed how rapid my doctor assessment was handled, processed and sent. In these where we expect rapid same-day service DooU definitely met that standard.
25 marzo 2026
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Risposta di DooU
Hi Tony,
Thank you so much for sharing your experience! We’re thrilled to hear that you were impressed with how quickly your doctor’s assessment was handled, processed, and sent. At DooU, we understand how important timely and efficient service is, especially when same-day support is expected, and it’s incredibly rewarding to know that we were able to meet and even exceed your expectations.
Your feedback motivates our team to continue delivering fast, reliable, and seamless service for all our members. We truly appreciate you taking the time to share your experience and look forward to supporting you.
Best Regards,
DooU Team
very clear and easy to access service!
1 aprile 2026
Non scritta su invito
Risposta di DooU
Hi George,
Thank you so much for your thoughtful feedback! We’re delighted to hear that you found the service clear and easy to access. Making the experience simple, transparent, and user-friendly is a top priority for us, so it’s great to know that it’s working well for you.
We truly appreciate you taking the time to share your experience. We’re always here to help!
Best Regards,
DooU Team
Risposta di DooU
Hi Sarah,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service very quick and efficient. Our aim is to ensure a seamless and timely experience for all our members, so it’s incredibly rewarding to know we’re delivering on that promise.
We truly appreciate your support and look forward to continuing to be a part of your health journey.
Best Regards,
DooU Team
Easy and responsive
30 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Jennifer,
Thank you so much for your kind feedback! We’re really glad to hear that you found the experience easy and responsive. Providing a smooth and efficient service is always our goal, and it’s great to know we’re meeting your expectations.
We are here to support you on every step of the way.
Best Regards,
DooU Team.
Effortless informative and efficient
Effortless informative and efficient. The start of this journey made simple by doou. I highly recommend
26 marzo 2026
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Risposta di DooU
Hi Victoria,
Thank you so much for your kind words! We’re thrilled to hear that you found your experience with DooU effortless, informative, and efficient. Our goal is to make every step of the journey as simple and smooth as possible, and it’s wonderful to know we were able to do that for you. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to support you on your journey.
Best Regards,
DooU Team
I haven’t heard back from them in over…
I haven’t heard back from them in over a day can u speed up the process pls
26 marzo 2026
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Risposta di DooU
Hi Raied,
Our team tried to reach you by phone but was unable to get a hold of you. We wanted to update you that once assessments are submitted, they are typically reviewed within 24–48 hours.
We have received your assessment within the last 24 hours, and our prescriber will be reviewing it shortly. We will update you once your treatment plan has been finalized.
In the meantime, if you have any questions, please reach out to support@doou.ca and we’ll be happy to assist you.
Best Regards,
DooU Team
Risposta di DooU
Hi Noemie,
We’re sorry to hear you haven’t received a response. Our team tried to reach out to you but was unable to get in touch. Please contact us at support@doou.ca with a convenient time for you, and our team will be happy to connect with you and guide you with any queries you might have regarding your treatment plan.
Best Regards,
DooU Team.
Assessment was easy to understand
Assessment was easy to understand. Review and approval was incredibly fast. Very impressed.
21 marzo 2026
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Risposta di DooU
Hi Alexandra,
Thank you so much for your kind feedback! We’re happy to hear that you found the assessment easy to understand and that the review and approval process was fast. Our aim is to make the experience as smooth and efficient as possible, and it’s always rewarding to hear when our efforts make a positive impact.
We’re glad we could provide a seamless process for you and appreciate you taking the time to share your experience.
Best Regards,
DooU Team
Risposta di DooU
Hi Laura,
Thank you for your feedback! We’re glad to hear that you found our platform easy to navigate. Our aim is to make your experience as simple and intuitive as possible, and it’s great to know that it’s making a difference. We truly appreciate your support and look forward to continuing to provide a seamless experience for you.
Best Regards,
DooU Team
Excellent !
21 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Isabelle,
Thank you so much for your feedback! We’re glad to hear that you had an excellent experience. Your support means a lot to us, and we look forward to continuing to provide you with the best service possible.
We are here for you on every step of your health journey.
Best Regards,
DooU Team
Very unhappy with how complicated they make the renewal process
Very unhappy with how slow this experience is. They ask me questions, I answer quickly, and are always slow to respond. It seems every renewal takes back and for chatting for at least two weeks. They have made near misses with my assessments which I have caught myself. They do not read my renewal questions and instead ask the same questions or try to push higher dosages or more expensive medications on me. It started out great in September and I was impressed but every renewal since has been very tedious and frustrating, mostly because the prescribers don’t read what I write. Getting a hold of an actual human using their chat service is very hard and frustrating. Sent rewenal on Sunday, it’s now Thursday and I still don’t have any answers or the information they have allegedly asked for again. I am very displeased with this service and do not think I’ll be continuing with them after the one year I paid for is up.
15 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Karina,
We sincerely apologize for the frustrating experience you’ve had. We truly value your feedback and are disappointed to hear that our service has not met your expectations.
Please know that our team has been trying to reach out to assist you with the next steps and ensure your renewal is handled correctly. We want to make this right and provide the support you need.
At your convenience, please let us know a good time for our team to reach out by emailing support@doou.ca
, so we can personally walk you through the process and address any concerns. Your experience matters to us, and we are committed to improving it.
Warm regards,
DooU Team.
Risposta di DooU
Hi Keri,
Thank you for your feedback! We’re glad to hear that you found the experience user-friendly and quick. Our aim is to make sure everything is smooth and efficient for our users, and it’s wonderful to know that our efforts made a positive difference. Your input motivates us to continue improving and providing a seamless experience for everyone.
Best Regards,
DooU Team
Not complete yet
17 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Alison,
We hope you are doing well. We wanted to update you that your assessment has been approved by our healthcare provider, and the prescription has been sent to our partner pharmacy. They have reached out to you and are currently processing your order.
If you have any questions regarding your order or prescription, please contact support@doou.ca.
We’re glad to be part of your health journey and are here to support you every step of the way.
Was quick and thorough with a lot of…
Was quick and thorough with a lot of encouragement and information
16 marzo 2026
Non scritta su invito
Risposta di DooU
Hi DooU member,
Thank you so much for your feedback! We’re glad to hear that the review was both quick and thorough. Providing detailed information while offering encouragement is something we prioritize, and it’s wonderful to know it made a positive impact. Your kind words motivate us to continue delivering attentive and supportive guidance.
Best Regards,
DooU Team
Extremely disappointed by my…
Extremely disappointed by my experience. Filled out the questionnaire and asked them to send the prescription to my pharmacy, which is my right. They sent it instead to an online pharmacy, which is pricier, without my consent.
Sent them an email on Thursday asking them to send the prescription to my pharmacy. As of Monday, zero reply. Sent them another email on Monday. As of Tuesday, zero reply. ZERO costumer support. Oh and you can't call them, they don't have a phone number.
So now I've paid 45$ and don't have the product. I guess I will be stuck paying more per month via their online pharmacy since they've been silent the whole time.
EDIT: The company reached out after I published this. Seems like my emails were going in their spam folder. This is why they need a phone line. My prescription was successfully sent to my pharmacy after our phone call and I was able to retrieve the product. I'm quite relieved. I will see how it goes for the future and will update my review as needed.
15 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Stephanie,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide.
Please know that your concern is being taken seriously. We wanted to update you that our team has resolved this issue and transferred your prescription to your preferred pharmacy.
Please reach out to support@doou.ca if you have any questions or concerns. We are here to support you on every step of the way.
fast answer
16 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Keith,
Thank you for your feedback! We’re glad to hear that you received a fast response. Providing timely and efficient support is very important to us, and it’s great to know that our efforts made a positive difference for you. We truly appreciate you taking the time to share your experience and look forward to continuing to support you.
Best Regards,
DooU Team.
Very fast services
Very fast services. Assesment too!!! I recommand. Je recommande x1000 merci Thanx
15 marzo 2026
Non scritta su invito
Risposta di DooU
Hi Audrey,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our services fast and that the assessment met your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Merci beaucoup for your kind words—we’re so glad we could help, and we look forward to supporting you on your journey.
Best Regards,
The DooU Team
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