Donald Ross Residential Recensioni 

Excellent service from start to finish. Jacqueline is so friendly and accommodating, highly recommend. Thank you

The team were very helpful and sorted a few teething issues with the aquiring the property extremely well. Thank you guys :)

Great service provided and a lot of advice given. Would recommend to anyone in the area for an easy and smooth sale.

Fantastic experience from start to finish. Professional, efficient and friendly throughout the entire selling process. Made everything stress-free and kept us informed every step of the way. Highly recommend!

Absolutely incredible effort from the staff at Donald Ross Residential. Couldn't be any more welcoming & helpful. A friend from my work pointed me in their direction and we weren't disappointed at all !!
Thanks again guys.

Have used Donald Ross three times over twenty years moving around South Ayrshire. We’ve gone from a family of 6 to 4 with our two eldest having recently flown the nest.
Found our “forever home” now and genuinely cannot recommend the team here highly enough. Special mention to Jacqueline who always goes above and beyond to make the process run smoothly.
Five Stars from this family
⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Excellent from start to finish!

Appreciated Callum Gott and the teams support in managing a smooth sale process (which is a stressful time as houseowners know only too well).
Would certainly use Donald Ross again.

We were genuinely interested in one of their rental properties and were considering moving forward with the application process.

We were informed that physical viewings are not conducted and that they do virtual tours only. We had a follow-up question, as it was important for us to understand how it would work before deciding how to proceed. We never received any response though.

This lack of communication is a significant red flag, and we decided that we didn’t want to proceed as tenants (with this or other properties) or to work with this agency in a landlord capacity.

From a property owner’s perspective, this kind of unresponsiveness to a basic clarification raises concerns about how reliably and transparently the agency manages communication and enquiries from potential tenants.

Not a great experience. Communication is extremely poor. If I'm honest, it's absolute non existent. You've to call persistently hoping you don't get the answerphone during business hours. In addition, they're full of crap. Lie about things for their own end. Really not impressed. I thought Corum were bad..Perhaps this is not a true reflection of all their branches.

We have used Donald Ross to sell and buy properties over the last few years always find the to be very professional and helpful.
However we bought a house this time through Donald Ross in Ayr we picked up our keys to the new house and was given a nice gesture of money off at the tree house we went and presented the voucher and was told it was out of date and could not be used this was on 17th May 2026 and we only got voucher on the 15th May but voucher date was April fined this very embarrassing and not very good attention to detail from the staff at Donald Ross. You need to make sure that if your giving people something that’s it in date to use. Regards Andrew & Mary

After living in the same property for 67 years I decided to sell. All Donald Ross staff gave me excellent customer service, from the valuation carried out on 20th March, and an offer accepted on 9th April. I would gladly recommend them.

Dealt with this company for many years and wouldn’t go elsewhere. Very professional, efficient and extremely helpful with any queries.

I found the agent Mrs Black to be very professional at her job

From the start to the end the Donald Ross team were fantastic. Great advice and kept informed all the way through the process. Can’t recommend highly enough.

Would highly recommend Donald Ross. They kept us informed every step of the way during the selling process. Rachel was our point of contact and we found her to be knowledgeable, efficient and courteous. Callum too, was very informative and his advice proved to be very helpful.
Donald Ross was also the agent for the property we were buying and again we found the process to be very straightforward. Selling fees are competitive too

I have phoned the office today to highlight our concerns. A pattern of not contacting the tenant - who were happy to liaise with the agent - and the final irritation of a booked appointment at the premises was not undertaken by Donald Ross Residential. This was an inconvenience for the tenant and failing to contact in this case was a poor show.
The contact with the reception staff was generally a welcoming and good experience, but the failure to communicate effectively and undertake the task at hand means a OneStar review is appropriate.

Sold our house with Donald Ross, absolutely no issues, kept us up to date with everything, so passed their details onto my daughter who is currently in the process of selling her house

I had the pleasure of dealing with Donald Ross when selling my home . They explained everything thoroughly and kept me up to date every step of the way until the sale. I’m so happy I chose them and big shout out to Will and Maureen, so lovely and professional. I would recommend Donald Ross 100 percent. Many thanks and been a pleasure .