What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
What an amazing service! From start to finish, the whole process exceeded my expectations by a very long way. My car was picked from my home, repaired to an exceptionally high standard and then deli... Leggi di più
L'azienda ha risposto
Was contacted pretty swiftly by DLG, car was driveable and picked up by them at home. Repairs were carried out very quickly and faults discussed over the phone. Was away on day of delivery but car wa... Leggi di più
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Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be... Leggi di più
I didn't get to choose this garage, which was chosen by my insurer and I didn't have high hopes based on previous experience of a (different) garage chosen by my insurer. However, I was very impresse... Leggi di più
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
17 Bakewell Road, PE2 6XU, Peterborough, Regno Unito
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Good response to questions.
Delivered on time.
Kept me informed every step of the way.
Great company kept me upto date with jhow things were going and done and all round fantastic job of my car, very polite and helpful staff, voildnt do enough for you, quality of workmanship is exemplary my car looks like new, staff from reception to repairers here in my eyes a 10 out of 10, brilliant people
Could not have received better service. Organised pick up of vehicle which was not drivable and kept me informed of progress on repair
Was returned promptly and repairs of high quality
Highly recommend this company and staff
The communication was excellent and they were very accommodating. They kept me up to date with things and finished before the estimated date. The only negative is that I had about 1/2 tank fuel when my car was picked up but was left with next to nothing when it was returned and had to go straight to petrol station first.
I can’t believe what an excellent job the team did on my beloved JCW, to the point that you would never tell she had been damaged. The paperwork I received detailed step by step in all the work they did. I’m blown away of the expertise and professionalism by every team member!
Very friendly and professional service all the way through.
Expecting my car to be a total loss , then getting a call to say its being repaired and I can say the car has never looked so good , perfect and professional repair
Great service. Repair was faultless.
Good information updates keeping me fully aware of what was going on.
Timescales were great.
Courtesy car was nice.
All in all a great experience after being hit by someone (unknown) in Tesco car park!
Thank you
From my first interaction, it seemed I was dealing with a professional organisation and was proved right.
DLG demonstrated excellent organisation in every aspect, and the quality of the work carried out was exceptional. I am extremely thankful to the team!
The team has restored my car to its original condition.
I sincerely appreciate it!
DLG did an excellent job repairing my car so that it looked as good as new. They kept me updated almost daily on progress by text.
They are absolutely amazing the gentlemen who collected my car and delivered was so fantastic they explained everything simple and kindly the staff on the phone were so kind and caring so friendly and it was so easy to understand I got text messages as updates came through it was really fast and they cleaned my car inside and out and it was done to a very high standard I was so impressed and so grateful as I didnt expect that at all, the curtesy car was fantastic and smooth to drive and was really easy no stress no issues at all at a worrying time they made it really easy and stress free I can't recommend them enough 5☆ isn't enough it was at least a 10☆ or more i dont think ive ever
Had such incredible customer service ever they were all absolutely amazing and I genuinely mean that
Churchill Insurance told us they recommend DGL who contacted us to plan collection of our car, repair and return. All dates and works carried out were done as arranged and everyone we dealt with were helpful, friendly and professional
Kept up to date without fail, work completed was outstanding, a small niggle after receiving the vehicle back was addressed without fuss. I was initially sceptical thinking that only Mercedes would be able to rectify the issues after my car was stolen & recovered (keys/coding etc) but I was wrong. These guys at DLG are exceptional - have no fear about trusting them with your repairs.
Very pleased with repairs and service. Staff very helpful friendly and helpful.
The service apart for not refitting the sump cover that fell off at the accident . This part was in the boot .
My car was called and returned and the car was cleaned inside and outside.
Collected car very quickly after it was bumped by a third party. Repaired to an excellent standard and brought back extremely quickly. It had been valeted to to high standard inside and out and looked amazing.
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