DLG Auto Services - Basildon Recensioni 

286
•
TrustScore 4.5 su 5

4,6

Luckyn Lane, Yardley Business Park, SS14 3BZ Basildon, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Fantastic job restoring my 'injured' Jaguar XK back to health, you'd never know it had been dented!

Valutata 5 stelle su 5

My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Leggi di più

Valutata 5 stelle su 5

We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Regno Unito

  • 03453030352

4,6

Eccellente

TrustScore 4.5 su 5

286 recensioni

5 stelle
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2 stelle
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4,6

Tutte le recensioni

(286)

348 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Timely and prompt service.

Very timely and prompt service.
Excellent customer service - all staff were courteous and answered all my questions, however minor.
Car was collected on time and delivered back before projected return date.
Car looks good an new.

4 aprile 2024
Valutata 5 stelle su 5

Insurance repair

I am really happy with the services I received from DLG . They kept me informed every step of the way from pick up to drop off.. driver was very polite and arrived on time. The repairs are perfect and i am very pleased with the results. I also spoke with a couple of Ladies on the phone and text , they were more than happy to assist me in every way possible. I would give them a rating of 10 out of 10.

23 febbraio 2024
Non scritta su invito
Logo di DLG Auto Services - Basildon

Risposta di DLG Auto Services - Basildon

Thank you for taking the time to share your positive experience with DLG. We are delighted to hear that you were satisfied with our services and that our driver's punctuality and politeness contributed to your overall satisfaction. It's wonderful to know that our team members were able to assist you effectively and that you are pleased with the repair results. Your 10 out of 10 rating is greatly appreciated and serves as a testament to our commitment to providing exceptional customer service. We value your feedback and will continue to strive for excellence in all aspects of our operations.

Valutata 5 stelle su 5

Superb service

Very efficient service with superb quality work, repair was perfected with complete satisfaction - many thanks for a great job well done
Would highly recommend 100%

28 febbraio 2024
Valutata 5 stelle su 5

Lauren from the Basildon branch went…

Lauren from the Basildon branch went above and beyond to make sure my vehicle was booked in and repaired in good time. Also she was happy to pass on all updates along with her colleagues regarding to repairs to my vehicle. I would highly recommend DLG to anyone the standard of work was fantastic

8 febbraio 2024
Valutata 5 stelle su 5

Speedy Professional service

I had a claim and was very impressed at service.

Collected vehicle on the Monday and was ready to be dropped back on the Friday

I was given a courtesy vehicle at same time they collected my vehicle and vehicle was back with me so much quicker than expected after hearing horror stories about how long vehicles are taking to be repaired.

Kept me updated all throughout with position on repairs via text too

Staff were friendly and knowledgeable cannot fault them

5 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Reason to use again

The service provided was very efficient,
the collection and delivery of the car was easy to arrange and the driver’s arrived
on time.
Was kept informed on the progress of the repair and any delays which had occurred.

8 febbraio 2024

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