Fantastic job restoring my 'injured' Jaguar XK back to health, you'd never know it had been dented!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Leggi di più
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Leggi di più
L'azienda ha risposto
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informazioni di contatto
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Regno Unito
- 03453030352
4,6
Eccellente
286 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Shocking…
Car originally returned in a shocking condition, patchy marks on plastic trim and further damage after the delivery driver hit a tree, although he tried to get away with not telling us. Car went back and was in for a total of over 4 weeks.
When it was returned for a second time, still has scratches on the area they damaged.
26 giugno 2024
Risposta di DLG Auto Services - Basildon
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Phone call hour before car picked up…
Phone call hour before car picked up and dropped off so not waiting around all day. Allways happy to give progress update when called. got car back to days earlier than expected.
19 giugno 2024
Could not fault the service
Could not fault the service. They picked the car up when they said they would, fixed it very quickly and cleaned it too.
12 giugno 2024
collection &return of vehicle highly…
collection &return of vehicle highly profesional , repairs carried out to high standard and kept informed of progress
12 giugno 2024
Excellent service from start to finish.
Excellent service from start to finish.
Kept me updated the whole time,very impressed.
12 giugno 2024
They contacted us immediately the…
They contacted us immediately the accident was notified and once they got the parts the job was completed. But there is one small part, the tow ball cover, for which we are still waiting.
29 maggio 2024
I would recommend DLG
I was very pleased with DLG the repair is fantastic they have done a really good job, they were very helpful and kept me informed all the way on how things were going with regular phone calls I would thoroughly recommend them to anyone, all in al very pleased and satisfied with their work and customer service
29 maggio 2024
Efficient and effective service
29 maggio 2024
Excellent customer service throughout.
23 aprile 2024
Always helpful and kept me informed and…
Always helpful and kept me informed and updated..
8 maggio 2024
Very friendly staff was kept updated on…
Very friendly staff was kept updated on how repair was going on my car. Repaired and collected with the week
30 aprile 2024
I was kept in form on what was wrong
I was kept in form on what was wrong, what they were ordering, gave rough time how long it would take and gave a days notice of car being done.
30 aprile 2024
Excellent service all round
Excellent service all round. They communicated the repair very well and the different people that I spoke to and met were all very friendly and professional. It was a very good experience - Thank You, DLG.
23 aprile 2024
Repair carried out speedily and on time…
Repair carried out speedily and on time without fuss
23 aprile 2024
Great experience
The work carried out was very good, there was a few problems getting a light replaced, but otherwise very good.
10 aprile 2024
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.