We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Leggi di più
L'azienda ha risposto
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We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Leggi di più
L'azienda ha risposto
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Leggi di più
L'azienda ha risposto
I was very impressed with the service i received when my car was with DLG Autos. Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain... Leggi di più
L'azienda ha risposto
DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do.... Leggi di più
L'azienda ha risposto
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee provided on all work
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Regno Unito
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They contacted us immediately the accident was notified and once they got the parts the job was completed. But there is one small part, the tow ball cover, for which we are still waiting.
I was very pleased with DLG the repair is fantastic they have done a really good job, they were very helpful and kept me informed all the way on how things were going with regular phone calls I would thoroughly recommend them to anyone, all in al very pleased and satisfied with their work and customer service
Always helpful and kept me informed and updated..
Very friendly staff was kept updated on how repair was going on my car. Repaired and collected with the week
I was kept in form on what was wrong, what they were ordering, gave rough time how long it would take and gave a days notice of car being done.
Excellent service all round. They communicated the repair very well and the different people that I spoke to and met were all very friendly and professional. It was a very good experience - Thank You, DLG.
Repair carried out speedily and on time without fuss
The work carried out was very good, there was a few problems getting a light replaced, but otherwise very good.
Car was repaired quickly and a courtesy car was supplied.
Everything happened on time and as promised. I was given all of the information I needed about my vehicle collection and return
Excellent from start to finish and the car was returned gleaming.
Very timely and prompt service.
Excellent customer service - all staff were courteous and answered all my questions, however minor.
Car was collected on time and delivered back before projected return date.
Car looks good an new.
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