DLG Auto Services - Basildon Recensioni 281

Collected vehicle promptly, work all good apart from my wing mirror which is still scuffed. Advised chap that delivered my vehicle who made a note again and said that it was in the original work to be done? Have still not heard anything ?

Communication was great, all staff polite and pleasant. Repairs were spot on.

Excellent, clean professional, timely repair. Insurance chose this team but I would use them for non-insurance repairs with no problem.

Satifactory repair of damage under insurance.
Vehicle collected and returned in agreed timescale. DLG kept me informed of the repair status as the work progressed.

High level of communication whilst my car was getting fixed by giving regular updates.

I’m happy with the repair but disappointed with the marks left on the roof and the bonnet. There was something that appeared to be adhesive on the roof and I’ve no idea what is on the bonnet. I’ve not been able to remove the mark on the bonnet. Unfortunately when the car was returned to me it was raining and the marks were covered by rain spots. Having signed to say I was happy with the repair I felt unable to do anything about it.

I cannot thank these people enough they ate friendly and very very happy with all work done
Delivered my car back with a smile and very helpful
Thank you

Fast efficient and reliable. Good communication all round.

From the reception staff to Danny, the workshop manager and the staff who pick up/return your car, everyone earned the 5 stars ⭐️ They are all so kind and helpful. They keep you informed and go out of their way to provide an excellent service. My car was returned looking immaculate and all repairs carried out to a high standard. Thank you all for turning a stressful time into a very positive experience.

I found DLG Auto Services, Basildon, provided an excellent service from the outset, of reporting a car insurance claim. They were quick to make contact, and start the repair process. The damage inspection assessor arrived in two days. Update's followed advising parts were on order, and vehicle booking in date for repair given, plus estimated date for repair completion given. Hire car arrived on time. I got regular updates on progress, completion date was as estimated, so all good, like clockwork. The staff are polite, helpful and friendly, and respond to phone calls. Job done, one satisfied customer.

Fast, friendly and reliable service, would highly recommend.
Repaired the side of my transit custom and done an outstanding job, very happy customer and completed it earlier than expected, cant fault these guys, keep up the good work. 👍

Very efficient responsive and proactive. Very easy to deal with

I have never had an accident before so was unsure of the process, I just uploaded my photos, my car was collected and the app kept me upto date on the repair which took 5 days, fantastic service from the reception team to the repair to the lovely delivery driver. 5 year guarantee on the work, made a stressful experience easy . Thank you

Car originally returned in a shocking condition, patchy marks on plastic trim and further damage after the delivery driver hit a tree, although he tried to get away with not telling us. Car went back and was in for a total of over 4 weeks.
When it was returned for a second time, still has scratches on the area they damaged.

Phone call hour before car picked up and dropped off so not waiting around all day. Allways happy to give progress update when called. got car back to days earlier than expected.

Could not fault the service. They picked the car up when they said they would, fixed it very quickly and cleaned it too.

collection &return of vehicle highly profesional , repairs carried out to high standard and kept informed of progress

Excellent service from start to finish.
Kept me updated the whole time,very impressed.