DIY Spare Parts Recensioni 

Very helpful gave good advice freely which is why I placed the order with them Bonus was the quick delivery. Thanks

Excellent services. Ordered some parts for my Kawasaki brush cutter. All items received on time/good condition here in Australia. Proper/real Kawasaki parts, no cheap copies. Reasonable/fair prices. Would order parts again and recommend.

My questions were answered quickly, and my order arrived promptly

Very, very helpful. Well done.

Very efficient service quick to answer My query.
Arrived next day. Excellent service

I received prompt and courteous service when ordering lawn mower parts from your spares dept. 😁
The delivery by Royal Mail was good too and I received my parcel within 2 days👍

My order was dispatched quickly and all parts were as ordered

I think its best to treat parts advertised on their website as "We might have this in stock, we might not, but we can probably get it... sometime".

If they have the part, everything runs smoothly, if they have to 'get it from someone' you may come up against the same problem as me... I ordered a few parts, (no indication when ordering, that DIY Spare Parts did not have the items in stock). A fortnight later I chased them up to be told 'We're still waiting for your parts from the manufacturer', 'How long will that be?' I asked... got the answer (and I'm paraphrasing the waffle) 'Its out of our hands'.

I'm reminded of the 80's, when we had to phone a company up (only during office hours, obvs), wait in a queue, speak to a person and tie up their time and yours determining the availability and delivery times of each and every part. Perhaps splitting an order with another company to ensure you got the parts quickly. I think DIY Spare Parts are best dealt with on this basis. I'm sure they're not all sitting round in bell bottoms and platform shoes and listening to Radio 1 on the wireless. but the picture does pop into my head when dealing with them.

Perhaps DIY Spare Parts could ponder what value they bring to the shopping experience, that beats companies who invest in websites that accurately reflect stock levels and delivery times, and can be checked/ordered from at any time of the day or night? Those are companies where DIY Spare Parts' claim 'your spare parts are only a click away' more correctly applies.

Despite some bad reviews we went ahead and ordered a spare part for our old OleoMac. Their Website said it was in Stock but after we had paid, we were informed that they would have to order this part from the Manufacturer. We spoke to Jon and told them were returning to NZ and he said that he would send it there when it arrived at no extra cost. After nearly three weeks later the part arrived in NZ. You can't say fairer than that. Following this first experience with the company, we would definetly consider using them again. Thanks Jon

Found Briggs Bits online and called hopefully they assist me on identifying an issue with an engine on My elderly father’s lawn mower.
Colin took control of the ownership of my issues, having mag the engine no available he gave sensible solutions to possible issues. As the main issue was poor fuel ( no additive eg fuel fit) with new correct petrol mix. Thankfully all working well. Thanks to Briggs Bits for the help and going the extra mile.

After some initial problems they have now dispatched my spare parts

Vision Spares aka DIY Spare parts.
This company is missing a few parts Itself in how it's run. Where is what I paid for. No response from them sidestepping sidestepping. Just refund my money including postage costs Please
Jon from Customer services has promptly dealt with the issue and quickly resolved the problems. I will use this company again as they have listened and acted correctly.
Much appreciated
Thank you

Updated 14 September 2023
Broken Promises...
This company is letting itself down, still waiting for my additional part's to arrive, would never use them again, please return my money that was paid with good faith.

Lawnmower parts came quickly and well packed. Their communications were not brilliant. No estimate of delivery time when order accepted so some anxiety for me over delivery timing. Telephone number useless although published on invoice etc. Rather silly automated replies on telephone. "You call is important to us..." several times but no human or recording machine.

Also just had bad experience with diyspareparts (Vision Spares Ltd). Tried to order 2 cables but after 4 weeks of chasing and either being ignored or misinformed I had to ask for my money back. That was also ignored and only got refund via a PayPal dispute claim. donnylu has it right: next to no customer service, incapable of supplying all but the most common of parts. I wasted a month. Thanks for nothing diyspareparts. My advice: avoid them, there are other parts suppliers.

Bullshet response still waiting for a refund. NO REFUND yet

The company responded very quickly and positively when, due to my own error, the item was not delivered.
They reordered the part and despatched it to me. Jon has been very helpful and really good at communicating what is happening.

They just called....really friendly. There is a delay with one of the products I ordered but hopefully will be in later this week

Invoice#062070 Purchase Order 07022307451821. Everything is running smooth! Thank You DIY! Anthony Jazdziejewski

From viewing the easy to navigate website to receiving my product it was a pleasure to deal with this company and Jonathan in particular. I would highly recommend them to any customer

I ordered parts from DIY on June 2nd 2023. It's now June 23 and still have no idea where the parts are. I've been trying to contact them for almost 3 weeks and only get a standard reply that they are being shipped. If you are thinking of ordering something from this web site I highly suggest you look for an alternative.

Urgently need parts for my lawnmower. Order placed, money taken & Invoice emailed to me 9 days ago. Not heard anything since? Impossible to contact - I've phoned many times but never gets answered, emailed & used the contact form on the website. Is this a scam??
**UPDATE**
DIY Spare Parts eventually contacted me and all parts were received. (I'm not sure if my negative review had anything to do with that?) All parts were good quality, were correct and at a good low price. Not sure why it took so long to reply ? I don't really think saying that you are busy is a valid excuse.